The manager at this location refused to take my order. I tried to order through the drive-through. The AI, after multiple attempts, couldn't take understand my drink order, a frosty half vanilla and half chocolate. Eventually a human female voice said, " got it" and immediately a male voice came on saying. "Pull forward". It was very confusing. I mentioned I wasn't done placing my order and I was told to wait, which I did. When the male voice came through again, I was asked to start over. Since I had already tried to place my order multiple times, I expressed frustration by saying "are you kidding me?". But, apparently that was too much because the male voiced said, "good-bye" and he "didn't like my attitude". The whole interaction was quick and shocking. Come to find out the male voice identified as the manager. Even talking face-to-face with him, didn't resolve anything. His final comment was "what does it matter"? While I got the sense he thought he was standing up for his employee ( which I admire), I was not disrespecting his employee. The whole interaction was unfortunate, I don't think he realizes how confusing it can be interacting with the Ai, versus random disembodied voices that come over the drive- through speaker. I left feeling very frustrated and disrespected by this manager. Ultimately, I never did get to place my lunch order. Good thing there are plenty of other places to grab a quick lunch that want customer business ! So sad, though as I like to support local businesses. read more

Man I pay to much for 2 spicy chicken sandwiches for them to come so sloppy with barely any lettuce and the sandwich wrapped like someone wrapped it so tight man these sandwiches was the worst and what happen to the Romain lettuce guess this what happens when they get a machine to take ur order they go cheep on the food read more

Wendy's - Spicy chicken sandwich - Fast Food Near Me - Palm Harbor, Florida

We just bought 2 burgers there and while driving home noticed a really bad odor. It was coming from these burgers. Threw them away! I'm sure this was bad meat!! Shame on Wendy's. Tried to call store to report this, no answer and no voicemail system. Don't buy there! read more

BAD SERVICE!!!!!!!! STUPID PEOPLE ON DRIVE THRU. tried to pick up mobile order on drive thru they couldn't understand anything i said five times im not an uber and then they still said "you're the uber that's waiting?" and also forgot my drink. read more

We had all our food correct through the drive thru. We ordered 2 drinks with our meals. We looked in the bag and notice we were never given straws. So be fore we left we told the drive thru worker, can we get 2 straws please and she said it's in the bag, and closed the window... parked on the side to check, what a surprised there was NO STRAWS! We drove around and just walked in to get straws. Just take a minute and listen to your customer or stop being so damn lazy you can't even hand me 2 straws... read more

This wendy's sucks food always cold forgets stuff . I got no nuggets :( . I got no sauce . The drink was bad . The guy at the window was really rude read more

Tried the new varitions of frosties: caramel, oreo. Very little caramel or oreo syrups. DON'T WASTE YOUR MONEY.

Doesn't even deserve a star. Dirty store. Sticky floor. Bathrooms filthy. No condiments out. You have to ask. Out of sour cream. Soda is flat. Go elsewhere! read more

Wendy's - No condiments - Fast Food Near Me - Palm Harbor, Florida

Service needs help. Food needs help. This store particularly just needs help. Order a frosty the new Oreo brownie and was hype to try........ fatty gave me chocolate instead vanilla plus she gave me watered down diabetes. Tasted terrible. Literally had to throw away.... Sad. FIRST AND LAST TIME AT THIS WENDYS. One at airport wayyyyyy better than.! read more

Food: * Hot Service: * Horrible; Staff got the order wrong three times Ambiance: * Drive Thru Overall: * Very poor experience read more

My mannn Justin!! Had some weird Uber delivery guy walk up to my car in drive through and he weirded everyone out including me- literally thought I was about to be kidnapped, and unfortunately my order got messed up (understandably so) and so i called back and Justin said my next order is free on him and side note it's 1 am so brownie points for Justin for being cool even at 1 am - I worked at PDQ and I KNOW if someone called talking about their order being messed up after some weirdo just creeped everyone out I would be like "BYE go pound sand" lolol read more

So, I'm drawn to Wendy's for their new Sausage , Egg, & Cheese Muffin breakfast sandwich. I'd seen reviews suggesting it's better than McDonald's. It's not! First, the bread has the texture (crumbly) of a biscuit, not an English Muffin (i don'tlike biscuits except for Cracker Barrel's). Next, while the square Sausage patty is a tad thicker, it's excessive grease spills over onto the entire sandwich making it very messy/ slippery to eat. Last, w/ it's Sodium level coming in at a whopping 1150mgs (more than half my daily intake of what my GI Dr's limit) I can only eat half of it. Won't be ordering this one again read more

I went through the drive thru and it's usually where you get the worst service! NOT here the Young Guy at the Window was so Nice, and helpful. Even with me adding on an item at the window! The Fries were Hot and better than that other place! So kudos to the team also! It's very hard to find in fast food now days! read more

I always open and look at food before eating it and today we Opened and found a nice surprise looks like dog hair maybe read more

Wendy's - Hair on the burger - Fast Food Near Me - Palm Harbor, Florida

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So I ordered this chicken sandwich. A new sandwich on the menu.....supposed to have onions and bbq sauce and some other. Bread is hard. The chicken is drier than a hippos ass. And where is the sauce and the rest. $9 for this shitty meal. So disappointing. Should just stick to what I like. read more

Wendy's - A dry ass nasty sandwich from wendys - Fast Food Near Me - Palm Harbor, Florida

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I got to the drive through speaker and someone asked me "hey what can I get you" and then I responded and I waited for him to answer. I waited for SEVEN MINUTES I kept saying "hello" "do you want me to just pull up to the window" no response . I pull up to the window it pitch black, there's still like 10 cars behind me. I'm just so confused and upset. Awful experience. read more

Down the tubes because they are so short staffed. The poor manager and even worse for the Wendy's employee working the register for dine-in. They take your order, then runs to the packing area (where customers p/u their food) and gathers all the items you just ordered and paid for. Employees were all masked-up and thank you for that. I do have a suggestion however, after the employee handles your money and everyone else's of course, have them put on serving gloves on before handling any food or containers. Those same bare hands touched all that money and dirty register. Thank you. P.S. You still make THE best Chili ! read more

The manager with the long shaggy hair didn't feel like working tonight, he sat outside smoking while telling the drive thru they couldn't take orders & also did not feel like refunding my money after they processed my card for the mobile order they told me to place already. They are a corporate store so I'll be calling tomorrow morning. read more

Had a full conversation with the checkout person. He said he didn't have a breakfast English muffin I told him give me what you have I'm buying for an homeless person. I told him I'd exit for hot fries because I like the potatoes hot they're bitter when they're cold he tried to convince me those just came up. I was late do whatever. I had to throw the fries away because they were awful. And to top it off I don't have a sandwich for the gentleman. I called and get some chick who told me to come back and pay for a sandwich because she had the headphone on and my order was confusing so I got what I paid for and hung the phone up on me. No receipt to double check. I'm sitting here at work just fuming. The man didn't get a sandwich. I wish I could rate them a half a star. Disgusting people. I have been skipping from one Wendy's to the next because of these imbeciles. read more

Wendy's should just close this store. Today, they said they did not have enough staff to take money at the counter- kiosk or mobile order only. 3 partys of people walked out and we all went across the street to McDonalds (service there is now exceptional). this Wendy's always has staff issues! read more

Drive thru was really quick and efficient with the order I placed. The cashier was very pleasant as was the food expiditer, who handed out the food. read more

Stop by last night at the the one at boot ranch Eastlake been a while since eating here. Ordered a Dave's single with cheese ( supposedly a quarter pound) thru drive thru. Pulled over the burger that used to extend past the bun now is smaller than a McDonald's or even a Krystal burger so sad all about the dollar now won't be back. Suggest if your thinking of going go across the street to McDonald's a standard burger is about 3 times the size what a shame. read more

I'm sitting here eating and a older gentleman walked through the door. A young guy with long hair, putting together sandwiches and the girl at the register both recognized him and already knew what he was ordering. They also made a point of asking him how he was. It made a gentleman feel really welcome and I think it's incredible that they can connect with the customers like that. I hope they know the impact things can have on people - especially the geriatric population who, many times, don't have a lot of company. Good job Wendy' Eastlake! read more

I used to eat at Wendy's a lot then I just stopped, but recently I went here to get a bite to eat and they have completly changed their fries. They are amazing even better than Mcy D's. The meat is never frozen and the salads good as well. If you like fast food this is a good place. read more

The most consistently disappointing Wendy's ever. I don't think they have ever gotten my order right. They always forget the sauce, and half the time they "forget" to add the nuggets too. I attached a picture of their pathetic excuse for "baconator" fries. The best example of "that's not my job". One small strip of bacon. For BACON fries. This location sucks. read more

Wendy's - Supposed to be Baconator Fries - Fast Food Near Me - Palm Harbor, Florida

This location constantly gets orders wrong. They have an assistant manager or so he says named Jacob who is a complete asshole. They messed up an order and he would not replace it because he said my wife didn't say no cheese. She said a single with nothing on it and he said that nothing means cheese on it This guy must have the IQ of a french fry. If this is the type of management they have I would stay far away from this piece of crap restaurant read more

This location has the worst customer service . I've been here several times especially there night staff , longest wait times ever . Wait times horrible read more

I've never had a problem here, nice staff. Clean restaurant & yu can get yur own cups now. Burgers are always good & they just revised the place. read more

Wendy's - Burger & fries - Fast Food Near Me - Palm Harbor, Florida

This restaurant is always clean and all the employees are welcoming and personable. Customer service is key for me above and beyond the food. They have it all here. The food is always fresh and hot. What else can you ask from a fast food restaurant? Keep it up Wendy's! read more

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There was a crowd of homeless people and one of them was being aggressive with my wife. All my family wanted to do was eat and she was there with a my 2 year old. This man threaten my wife and the employee at the time ganged up on them for no reason. She also, yelled that my wife who ordered spicy nuggets by accident and that's what she'll get even though my son doesn't eat spicy. They made her so uncomfortable. Both the employee and the homeless man stared down my family because she had a 4 month old puppy. This homeless man had a huge dog as well but nothing was said to him. I'm sure because our skin isn't white is why we got this classless treatment from this establishment. read more

This must be one of the nicest fast food place around. Trendy, bright and clean. The food is on par as other Wendy's and so as the service. read more

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I had an awful experience here. Ordered my breakfast and paid for it, then was told it would take 3 minute to make the eggs -- was that OK? I had already paid, so what could I say but yes? I was asked to pull up to the door. Waited more than 5 minutes, got agitated and honked my horn. When the cook finally came out with my order, I told her I wouldn't be coming back .... she said "good." I was afraid to eat the breakfast sandwich because I thought she might have spit into it or something so went across the street and got breakfast at McDonald's! Never again will I go to this Wendy's. read more

I come here for my son since he is a very picky eater and he loves Wendys. Also whenever I feel like having a burger its my go to place. Service in this location is always superb. Food fresh and fast. read more

Only ate here once, but never again. Bacon burger fell apart ( old bread?) and lemonade had far too much concentrate

Very disappointed when going into this Wendy's. Our numbers in Florida for Covid are going up! ALL of the staff were wearing their masks however they were all wearing them WRONG; below their noses or on their chins. I watched for quite a period of time and none of the young staff were noted to place their mask over their nose. Once home I contacted the Manager Cindy who says she is at work all the time and all Of her staff were wearing masks. When I told her they were wearing them, but INCoRRECTLY, she was not forgiving and did not apologize. She did not sound surprised or alerted and did not say that she would correct this behavior. REALLY?! So sad that I will not be going back. I love Wendy's but not when it's unsafe! Try The Taco Bell on 19, they mask, glove, pass your food to you on a tray and sanitize in front of you at the drive thru window!!! read more

Okay Wendy's...if you are going to put in touch screen ordering (which takes longer than telling your order to a person) at least make sure they work. And don't have the counter person running around doing other stuff. I have no idea why it took so long to get our orders. There were 3 people ahead of us...and us! That's it. It took over 10 minutes. I don't think this place is managed well. read more

Can you give a zero? Staff stood with arms crossed and stared rather than coming to take the order. After we placed our own order on the nonemployee register no one would even look at us while standing around chatting. When we finally got our food it was cold enough the cheese didn't melt and the fries were old and chewy. Terrible service and terrible food! Plenty of staff. read more

Worst Wendy's I ever went to. They can't get the order right ever. All they want to do is replace if for you and all I want is for my order to be right the first time. How hard is it to get what you ask for? This isn't the first time either. read more

Pretty good food and good service most of the time. If you go closer to when they are closing, they will be out of items and can't make more. That sucks a bit, but it happens. Also, items are not very fresh later at night, but what can you expect? I really enjoy their food choices instead of the normal fast food options. They have a bunch of great salads and I really like their baked potatoes. Their chili is also a good option and it's nice to have choices other than burger and fries when you need a quick meal. read more

Been going to this Wendy's for years. Today's visit was in the drive thru. Brand new remodeling just completed a few weeks ago, very modern and clean inside. I frequently get the pecan apple chicken salad (good) but decided to try the spicy chicken caesar today. I found a hair on the edge of it (gross) but it happens. I went inside to exchange it and this is where they really blew me away. The woman who took my order recognized me and asked if everything was okay, I said that there was a hair on my salad and she immediately apologized and took it back, she had them make a fresh one on the fly not just grab another from the pre-made section, though I'm not sure I saw any pre-made salads anyway... She then offered me a drink or frosty while I waited and I accepted the frosty offer. When she brought it to me a man followed and apologized about the salad as well (I'm assuming the manager on duty) I received my new salad in about 2 minutes and was on my way. I am writing this because I was very impressed by this experience, it is definitely the best service and attitude I have received from ANY fast food place in recent memory, maybe ever. The re-modeling of this Wendy's seems to extend past the building to the staff in their attitude toward their customers. If any of them see this, take pride in knowing that your good attitude has a big positive effect on the way customers see your store and brand. Keep it up! I will be back soon to try another salad, maybe that strawberry fields... read more