The last two times I have went to this windy's has not been a good experience. Last time a tall man working the window and was kind and he is when ever I do go for lunch 9:30ish pm. However, the young girl ran my food to me as I was asked to pull forward was horrific. She handed me my food, I said thank you, and is there ketchup? While walking away, and with a very rude tone said "in the bag". There was another employee holding the door open and he was as suprised as I was. I checked the back while he apologized for her rude behavior. He then asked if ketchup was in my bad. There was not. He apologized again and went and brought me some. I do understand that staff is very limited and I do spend my whole lunch waiting in line to order, but hospitality is lacking. 2 weeks later... tonight 10pm, the man on the speaker charged me for a medium #6 when I asked for a large. The sandwich had no lettuce and was slapped together. Due to the lack of care, all the mayo was more on the wrapper then my sandwich did. It was very dry. I also asked for extra extra pickle and it was not added. I'm becoming very disappointed. I guess I see why this one windys has 2 stars. Do better. Except the two good men that are polite and helpful. The girl needs a hospitality lesson. I will be calling in to have this made right. read more

Wendy's - Fast Food Near Me - Portland, Oregon

Most of my food was cold. The food quality was poor. The people at the counter acknowledged that I was there but didn't server me. The tables and floor was gross and wet. The chairs were uncomfortable. read more

Always better than most other fast food burgers. I think the fresh beef makes a difference. I come here as often as I can.

So i ordered a simple $7 biggie mean. Coke (ez ice), double, fries, nuggets w/ honey mustard. The burger was the only thing I could eat. The coke was diet and no straw. No napkins, nuggets were mushy, no sauce, fries were over cooked. I threw it away. Icing on the cake: the board priced it at $7. They charged me $7.80 and when I asked I was told the new price signs won't be in til next week. Poor services and I will never return! read more

I know expectations should be low for fast food but that's why I ordered a baked potato because it's more nutritious. And then the person preparing it sends it out like this. read more

Wendy's - Fast Food Near Me - Portland, Oregon

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Was immediately told " we will be with you in a minute" by a nice person. 12 minutes later we still waited to order. So left

This visit was great! I'm not used to Wendy's being so good but the fries were piping hot crispy and the burger was fresh. I love that. I had a great experience. read more

We showed up 30 minutes before closing after a concert and the service was actually pretty good considering the line there was. They got our entire order right and the fries tasted very warm. There were some homeless camped out nearby, but besides that the service was good and it all went by accordingly. read more

Wendy's - 10 Pc Saucy Nuggets Comb - Fast Food Near Me - Portland, Oregon

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The anglo saxon female manager SUPER nice, professional & respectful. The rest of the service & staff VERY rude, even only 2 ppl in Wendy's establishment. No wonder there stores are closing across America. a No longer a value meal. Frosty still good $3.00 5centimeters. No more Halibut sandwhich during Lent employees said.Odd since there closed Sundays. Free wifi Ambiance mellow read more

Restaurant is quite often closed when it's is supposed to be open, some staff including the manager just ignores you. Wendys should fix this or shut it down and put in people who care. read more

Worst Wendys Ive ever ordered at! They constantly mess up my order. Usually a missing item. If i order a jr bacon cheeseburger I end up with a plain hamburger! read more

This place sucks. Stood at the cashier for 20 minutes 7:15 on a Tuesday - and the manager told the worker to stop taking orders in the store, as they were they behind on mobile orders, and it would be a 'bad look' if those weren't ready on time. Meanwhile all of the in-store customers stand around and get ignored. Never seen anything like it. When I complained and asked how long it would be - the clerk told me to go to McDonalds across the street. Unbelievable. Don't bother with this place, read more

Horrible! Pathetic! Why is this place even open? Why do I torture myself going here? I've been waiting for 25 minutes and they still haven't even acknowledged me to order, but all the people coming behind putting their orders in through the app are getting their orders! If I could pay cash online, I would have done the same and FCK over the people standing behind me! On top of this, the employees behind the counter are arguing loudly. They need help or close down. So far, 16 cars have gone through the drive through with there orders! After 35 minutes, i walked out and disputed the charge. There was a lady with patience of a saint, who waited over an hour and finally asked about her order which they didn't have. McDonald's, Burger King, are just a block or two away. Go there instead. read more

We arrived about 5:30 pm on Sunday to grab a bite before an event at the Moda Center. There was a line up of cars in the drive through so we went inside. There were several Door Dash type people waiting for their orders and we were 3rd in line to place our order. The man behind the counter was the reason I am giving this Wendy's 5 stars. I think his name was Kelvin. He was AMAZING! He showed extreme patience with customers who were asking him to change many things about their orders; he saw the Door Dash people and connected with them; he made sure people got their orders when they came up; he was apologetic for the wait - TRULY AN EXCELLENT EMPLOYEE!!!! read more

Terrible service. We went inside looks like they tell everyone go outside Go and do order on the phone Lady saying will not help you Terrible Bussnes They are open hours say open but they saying get out. read more

Wendy's - Outside - Fast Food Near Me - Portland, Oregon

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Found chewed up gum in a wrapper right on top of my fries! So so so disgusting. Not to mention the order was totally wrong, least of my worries with this one. read more

Had a long wait, but the manager was nice and gave me a fries and drink for the inconvenience.

Terrible service. The guy taking the orders at drive thru Sounds like he has an attitude. I get my food and the meat was red on the inside. To be honest I'll probably won't be be going back to this location for a while read more

Have been waiting for more then 20 minutes for my orders from these guys, never order from here again

Would do negative stars if I could. Drive thru and DoorDash.... Yall have never got a single part of my order right ever. Like more instances than it should I've been. My fault for continuing to order. I've attempted to order the same exact sandwich 10 times in a row and they forget it entirely or just give me a smaller cheaper sandwich that was not what I ordered. Maybe the dumbest people in the world working here, be prepared to waste a lot of money, and talk to the brick walls that are employed here!! read more

Well, staff friendly and welcoming - but homeless outside pandering and staring at people, then coming inside and seating themselves uncomfortably behind us was unusual - don't want to get into whole debate here but companies need to do more to prevent these types of instances from happening. It's not a NIMBY issue but unfair to expect all non-homeless customers to be experts in dealing with homeless face to face and be experts in mental health issues or be experts in predicting whether or not their behavior will be a danger. Just came in with my family for a nice meal on our road trip back home to Los Angeles. Sad that this becoming more common and everyone is just looking the other way. read more

Terrible location that discriminates against people without cars and will hang up on you when you try to understand the situation. I hadn't been to Wendy's in years and kinda wanted to try it again. Don't plan on returning. read more

It's Wendys... they don't have big mac If you like the 'dave's trainwreck' burger with so much stuff all i taste is mayo and vegetables (like wendy's you're not a garden company, you're a burger chain!). Fries are ok though. The salt and potatoes taste is good on the palate. Overall, it's fine if you get a couple mini sized burgers and fries. Oh, and a frosty because who doesn't like that? chocolate flavored milk byproduct mmm read more

The worst Wendy's I have ever visited. It has been out of stock of cups except for small size the last three times I have visited. Today I try to go in, am told not very politely that they are only accepting mobile and drive through orders. So I go back to my car, wait 3 minutes waiting for someone to acknowledge me, and then after I order a 10 piece nugget meal with a Coke, I am informed they are out of medium cups and large cups and ALSO out of Coke. I need to learn to never come back here, but it's the closest Wendy's and I HOPE it would get better after these years of subpar service. read more

Only doing mobile orders at 10pm. Placed a mobile order, came back through and they said it would be 20 minutes...

This is unnecessary and bad practice! Food was great and still warm when we got it ( frozen when we wanted it to be) but the plastic waste really made me mad. The only thing needing utensils is the frosty's and and the drinks (2 frosty's 2 drink's) Pls just don't do this anymore. Food was 5 stars Order #3333 read more

Wendy's - Way too much plastic - Fast Food Near Me - Portland, Oregon

If I could give less than one star I would. Tonight I decided I wanted wendys for the first time in awhile. I worked at Wendy's for 3 years and have been to plenty others in the past. I will never be returning to this wendys if not to get a refund tomorrow and talk to the manager. The night manager was extremely rude in the drive thru and practically yelled at me while rolling her eyes telling me I'd have to go inside for them to even start my order. It was two combos. Now at this point I'd already waited 20 minutes in the drive thru. I go inside and there's 7 orders in front of me. I wait 40 more minutes just to have two of my burgers messed up and a fry somehow?! (How tf do you mess up a baconator fry) I hand her back a burger and said my boyfriend will yell at me if there's onions. She takes the sandwich and walks back to give me the same sandwich with onions. She didn't give me the sauce I ordered just served up a whole lot of attitude while pretending to ignore me. Unbelievable. read more

I find all these fast food restaurants including this one that are open drive through only to be really stupidly lazy. If I can go to the store without a mask on then you can open your dining room. I also feed bad for delivery drivers cause they have to wait in huge lines in the drive through to get their food, yet when they go to McDonald's they can just call and have them bring it out to their car in the parking lot. Obviously the manager at this Wendy's wants to do the laziest shit possible, and my advice to them is get a different job if you hate this one so much. read more

What a complete joke, I had to tell them four different times, literally four! Times that I wanted the promotion they had plastered all over the building about downloading the app and getting 10 free chicken and then I ordered a GBC meal, then I had a feeling they didn't understand what I was talking about and when I got up to the window they wanted $10.27 and that's $1.99 too much and I get that two dollars isn't much but I just wanted to get what I was supposed to get and the fact that they still charged me for a six piece chicken nuggets instead of giving me 10 chicken nuggets for free really irritates me and I even told the lady when I got to the window that I wanted to promotion for the free chicken nuggets and she said OK scanned the QR code off of my phone and then gave me my shit and what do you know they still fucking charged me for the goddamn chicken nuggets! And of course they won't answer the fucking phone and there's 20 cars in the fucking drive-through! I get it, you work in fast food and don't give a fuck, but don't pretend like you're going to get my order right and then still give me the exact same order that you guys had fucked up read more

Wendy's - a receipt for a pizza - Fast Food Near Me - Portland, Oregon

All aboard the best food in the entire freaking world. I love the menu changes! With stupid Dave out of the way this place can finally get its food in order and make food the way it was supposed to be made. I'M GLAD HE IS GONE. Now Wendy and that fiery red hair can claim her rightful place on the Throne. No more soggy frosties, no more cold fries. The time for Revelations has come! She will wield her Spatula of power and rain hellfire on all other fast food, ketchup will coat the world. The King of Burgers will tremble in fear and that sad clown will be pummeled down to the lowly lapdog that he is! ALL HAIL WENDY! ALL HAIL THE SQUARE BURGER! read more

There was a problem with the app ordering, so I pulled up to the drive-thru and asked a few questions. The guy at the other end of the speaker, the manager, was uniquely unhelpful. He explained that he didn't know anything about the app and wanted me to look for a help button. I told him there wasn't one. He said maybe I could call someone except it was 9:00 Pacific time. I offered to show him my phone to see if he could recreate the offer, but he said it didn't matter. I assured him I was not trying to do a scam just wanted what the app had promised, and explained that he could see the promotion and see that it wasn't working. He basically didn't care and said he was not empowered to do anything at all to help. I would understand more if it were some part-time kid, but as the manager he really should have a higher standard of customer service whether or not he was able to help. He really was just a big jerk. read more

THERE GRAVY IS HORRIBLE. WORST I Have ever tasted. It's all flower and salt. It was like thick salty paste.I was hoping the one here in portland was going to be good but it's not even close . read more

This is a little sketchy for a Wendy's, still the location is convenient so I would expect there is enough traffic for it to be better. Yet instead this is what you get. It is usually almost empty, even at meal times, yet strangely it is never completely empty. The customers look to be very serious and usually tired. My burger arrived cool, not cold though the onion was fresh from the fridge. The staff does their job and is efficient, they don't even waist their smiles. They will do what you ask...grudgingly. The dining area seems cleanish and it is kind of empty feeling, no plants, decorating....kind of like a bus station feel... The bathroom smells funny, not to clean either. There are better restraints in the price range in the area, I suggest trying them. Note: I usually like Wendy's though I miss the chicken cesar wraps (yes I will probably put that in every Wendy's review I write...) This one is a disappointment, I will probably go to others in the future. read more

I don't how they manage, but is this the most depressing Wendy's there is? It may not be the worst outlet, they're all in competition for that. It's not the workers or food necessarily, it's just bad vibes. read more

I like Wendy's food basically. When the burgers are hot and juicy, they are wonderful, I like the fries. I like the chili and I like the breakfast stuff. On the app they had buy one baconNader get one free. We both customized our orders, picked them up and they were completely wrong. So much so that I called complain and I was told that next time I was there to let them know and they would remake them for me. That was nice of them. Period so we are going to try it again like a week later and my friend was going to fix them up and I called to make sure that there wasn't going to be any problem. She assured me that everything would be fine. When he got there, the order was already ready, which was contrary to what we had decided. We are going to get the order to the manager when we got there to make sure it was correct. He assumed I had told them what to put on there so he picked it up and brings it over and sure enough everything is wrong again and I called him and I asked what's going on And she said well I was going on my break so the manager thought she knew what she wanted, so she went ahead and made them in advance. How stupid is it to make hamburgers in advance? Are they going to be hot when you get them? Are the buns going to be soggy when you get them? Does she know if I'm gonna stop off and go bowling first or buy gas? Dumb thing to do for a restaurant manager. So I called and complained again once again I'm told they will remake them. A few weeks later we picked them up, which is today. I ordered extra onions. There was one small ring of onion one. I ordered extra tomatoes. There was one sliver of tomato. I ordered extra lettuce. There was one piece of lettuce. I ordered mayonnaise there weren't any. I ordered pickles. There weren't any. The burgers were hot and juicy though. I don't know what the problem is, but, I don't know if I ever go back to this location. If I do, and it's incorrect, I will demand a refund. Why ask people what you want on a burger if you have no intention of putting it on? I fully believe now that what they are doing is trying to cut back on vegetables. There's no other logical explanation for the minute amount of lettuce, tomato and onion on there. If it doesn't matter to you or are these things don't apply, this location is probably going to be just fine. But if you want your burger, just a certain way, don't bother! read more

I have been a customer of this establishment for at least two years prior to the COVID-19 pandemic. I am a pedestrian and live within three minutes of this establishment. Instead of paying a delivery fee and creating more pollution than necessary, I thought I would try to research if this store was available for someone to, somehow, pick up their order. Meanwhile, I ordered my Wendy's combo through Google and plugged in my debit card information. I couldn't find any indication of whether or not I could walk up, so I decided I'd see how far the ordering process let me get. It let me customize and order and Google took my debit card. When I got there, on foot, it said my food was still being prepared. While there were a lot of cars in the drive-thru, I thought I'd call to see if I could pick up the food I ordered. The line rang until an automation frombVerizon said the line had a voicemail box that wasn't set up correctly. I called again and ambled closer to the window to read a sign that they don't allow walk-ups. Since Google already placed my order and had my card information, I thought "I'm not a walk-up, am I? I paid. They're making my food." Someone finally answered and told me that it's store policy that walk-ups were not allowed. I asked "After I ordered my food on Google and paid? It said my food is still being prepared and I'm outside." (I was literally outside and you could hear the traffic on MLK.) She said they don't tender the orders from Google until the order is picked up, even though I had already done the process. I understand the severity of the pandemic and I've avoided all attempts to go get fast food since it began. I saw in the Willamette Weekly that they were able to walk up, at this location, at night, in July. My patronage was denied. I was masked up, keeping far from the building, and was willing to wait out of the way of the customers with cars. I know it's difficult, but not everyone has a car or people to help them out to take them three minutes down the road to get one. It doesn't make sense: you're still seeing me, masked up, and trying to get my food. I do not think that this was fair. I was outside of the establishment with an outstanding order. I know not everyone can be like me, but I'm very angry that no one even tried to ask me for my order number to verify if my food was even ready. read more

left out sauces, napkins and utensils, and the pecans out of the PECAN apple salad. horrible customer service. would not recommend, drive to the other one instead. read more

Probably my favorite fast food chain for taste, but after multiple experiences of stomach aches, bad stools, and food poisoning at Wendy's around the country, I cannot recommend them for food unless you are starving. read more

Extra long wait. Like, every time. It seems like they're always one person down, and the two people behind the counter are tripping over each other to get anything done. It seems to miss Management's attention that, from a customer standpoint, having a single extra person around to clean the dining room and refill the ketcup, take out the overflowing trash or simply refill someone's soda, is worth a bit of labor costs. It's insulting to the customers when these franchises assume we don't know exactly why it took more than 10 minutes to a get some chicken nuggets during a non-busy dinner period. IT TOOK SO LONG BECAUSE CHEAP OWNERS AND STRESSED MANAGERS CAN'T SCHEDULE LABOR IN ORDER TO SAVE PENNIES ON THE DOLLAR FOR THE COMPANY. Brilliant. Stop making your employees make excuses for crappy management decisions. read more

I understand that some places close early due to staffing or unforeseen circumstances. That's completely understandable. So, let's begin this rant, we pull up to pickup a doordash and the person on the intercoms interjects before we can speak. "We are closed". We understood but are trying to see if they had completed the order before they closed. They question us "Can you hear me? We are closed" like we were idiots over and over. They won't answer our questions and keep brushing us off. Dude, don't be rude. Answer the question. SIMPLE CUSTOMER SERIVE. Easy for anyone to do except for you. read more