The sink in the ladies room did not work, so you have to wait until there is no one using the handicapped stall to use that one. The line for drive through was ridiculously long and slow. Left and went somewhere else. read more

I would put 0 stars if I could. The line here is always 20 or more minutes. I have left the line twice due to wait time. Today I went inside to order and received the wrong food. There was only four people working and the food was cold. The bathroom looked like it hasn't been cleaned in a month. I tried to give them the benefit that things happen but I will no longer come back. read more

Most of the workers were very nice, but the main manager who is an older lady, was extremely rude when i was ordering my food. Maybe she had a bad day, but it was completely unacceptable and ruined my day as well as my family's. I also noticed there was someone there spraying for something in the back along the edges of the floor. I'm not to sure what it was but there was no caution taken for the food around it and no one was wearing gloves. read more

They have the most lazy under trained workers that would rather depend on mom and dads money i just spent 30 mins in line to end up with poorly made food and when you call to talk with manager you get cussed out on the phone read more

Two cheeseburgers that were barely luke warm and French fries that were not fresh, limp is the best description! We could not eat them. Extremely disappointed. Tried to call restarting speak with the manager and they don't answer the phone. All you get is a recording telling you to enter your passcode. I do not recommend this Wendy's. read more

The thing I really love about this Wendy's is that they hire special people for their entire staff you might wait a little longer you might have cold fries you might not get the right thing you ordered and they might not know what tartar sauce is but they're special so that's great read more

Would give zero or Minus One. Don't bother with the app because they surely do Not. Placed an order via the app, waited more than 20 minutes in the curbside pickup area. The drive thru was Empty. Even so No One Showed Up in curbside pick up spot. Called their land line, got hung up on after giving them my name as asked. Ended up having to go inside to get my "Curbside" order. Was told my they had to get my order from under the heat lamps. Lettuce showed it. Burgers were Cold. Even for Wendy's this one was Bad. read more

you did not get my order right and you pick pickles when I was so allergic so I am never going there again read more

rule of thumb: i wouldn't trust an understaffed, fast food place that's crazy busy. mistakes will be made and they wouldn't care to fix it. i came to this wendy's this past Saturday (2/25) and i was already waiting in the line for about 40 minutes as it is because their lobby was closed due to i'm assuming understaffing. i decided to place an online order for a combo meal, a frosty, and a cheese/bacon fry. when i got my order, i left back towards home which was 25 minutes away. i realized the order was missing something, so i went back to get it fixed. the cashier Emily revealed that they didn't have any cheese/bacon fries left. lesson i learned is to always check your order, but they inconvenienced me by making me go back just to tell me something that they should've said when i was originally there. my food was cold and the frosty had a water like consistency at that point and they couldn't even fix that for me. the worst part is, they didn't even refund me back the money i spent on the item that they didn't have. luckily, i was able to call customer care 2 days later (because of the hours) and get an approval for a full refund. read more

I have used the mobile order app. I have ordered a baked potatoe and when I arrived all they had of my order was the sandwich. And since I paid for it on the app. They couldn't refund my money. Told me I had to contact the company. That was Ok the first time so, I let it go. Now, it's happened 3 times. So, I got on there app had ro have the store number, reciept number. Time of day. Haven't heard a thing from them. Yesterday thought I would drive down and order in person. Drive Through line was so backed up couldn't even get in the drive and the lobby was closed. Was a customer. read more

Disappointing in all categories. Two drink dispensers , one had no ice the other has no drink. Service is very slow and sloppy. Food was served cold. Hamburger was over cooked and burned. Chicken was flat like a hamburger and heavily seasoned on top, but didn't taste like chicken. Both sandwiches were short on tomato and lettuce. Fries tasted like yesterdays fries. No one seemed to be in charge to complain to. Avoid this place read more

Had no problem with my visit what so ever . Fast easy ordering polite employee accurate order and fresh food . Maybe the older People in the area should relax a little it's Wendy's not a five star restaurant. Stay miserable and eat tea biscuits and drink coffee at home and don't trash hard working people . read more

30 minute wait, just unbelievable. Food was okay but I could have gone anywhere else for better service and food, do not go to this Wendy's any other one is better read more

WHAT A TERRIBLE EXPERIENCE!! I walked in the door and waited at the counter to order, but all the employees ignored me. No "hey" or "hello" or even direction that this Wendy's refuses to take your order. After waiting a long time, I looked around and noticed that there are these nasty germ infested touch screens where you must place your own order. Why the hell am I paying the same price for food to do Wendy's job?? If I'm doing their job, then I want a f*ing discount. Not to mention the machines were terrible and hardly worked because they did not register my touch so I pretty much had to bang on the screen to get a response. Then nobody even recognized my existence. You have to pay close attention because they do not call out your order. You have to pay attention because nobody speaks to you and you don't want to let your food sit on the shelf and get cold. What terrible service. Next time I see those stupid kiosk machines, I'm walking the hell out in protest. #MakeCustomerServiceGreatAgain read more

Things have surely changed in this store and not for the better. The staff, all young people (not a bad thing) seemingly without management. Chaos behind the counter. Employee structure is down the drain, off duty staff hanging out, to and from behind the counter. Loud hip music, napkins and condiments are non existent. Food was warm at best. Will not ever return to this location. read more

Gordon and Kenny are the best drive thru workers in the history of drive thrus!!!! So kind and fast and appreciative!!!! Give those guys a damn raise right now!!!!! read more

The service is very very slow. The Drive-through was packed. Watched several cars leave. I was about to also pull off... but then the line moved! read more

We usually overlook the poor, and sometimes rude service, because we like their crispy chicken sandwich. Until tonight. There was a wilted piece of lettuce the size of my thumb. Not even on the sandwich but in the wrapper. The chicken was inedible. Tried to pull it apart but couldn't. It was all grisly and rubbery. Threw it away. My husband looked at his Chili. It was all liquid nothing else. So bad service AND bad food. We will not go back. It's too bad. We don't have many options here. Didn't even want to give it that one star. read more

DO. NOT. GO. HERE. Every time I've come to this Wendy's they've either messed up my order or it wasn't how I ordered it or it wasn't even fully cooked!!!! I ordered a $5 biggie bag today for my girlfriend and when I she took a bite out of the burger she noticed the top burger was pink and not cooked???? The bottom one was alright and fine, but the top one was only cooked on one side and all pink??? I don't see how they didn't notice that?? If I could rate this place 0 I would. read more

Wendy's - I took it off the burger and broke it in half but look at this?? - Burgers Near Me - Ruskin, Florida

Pecan and apple salad.....no, no...it is only apple salad. I have ordered this 3 times and to date not gotten the pecans. I think the staff must snack on them and then pass off the salad to drive through customers without the pecans. If it happened once, it was a mistake, but 3 times...no mistake. Either it is bad employees or bad management, but whatever it is it is not customer friendly. Don't eat their HB only salads and I do not recommend any ot them. read more

I love the this fast food chain the food here is really good. I love to get there chicken tenders with fries a Bacon burger a large diet Fanta and a vanilla frosty and barbecue sauce to dip my fries in. Definitely if you love fast like me and my family this restaurant is perfect for you. read more

I am very concerned. I just bought food for my family at the Sun City Wendy's, and both my hamburger and my son's looked like someone had taken a bite out of it! My son ate all of his, but I couldn't eat the rest of mine. I am so mad. I spent almost fourty dollars, and I have had better food from Mc Donald's honestly... I hope my son doesn't come down with something after eating that burger. I really don't like eating out at fast food places anymore with all the information I have recently seen in the news, but I love Wendy's food... Or at least I did. :( My husband told me to call and complain, but that is probably pointless.....I don't want any free food. They can keep it. I am going to go give the rest of this burger to my dog. TO ANYONE WHO READS THIS, EAT AT YOUR OWN RISK! read more

Waited in drive thru just to go inside but the doors were locked with no sign on the door. Should have trusted the reviews of this location. We left. read more

Used drive thru and ordered 2 fish sandwiches cooked fresh. I told them I was happy to wait for them to be cooked when told it would take 3-4 min. Got home to two burnt fish sandwiches - actually burn black on the edges. It appears they cooked ones that had already been cooked and burnt them and the inner fish was also showing they were cooked to dryness! I tried to call the restaurant and they did not answer. read more

Basically what you would expect from a suburban Wendy's. The restaurant was reasonably clean. The place was quiet except for the piped in music. I can't remember being in a fast food restaurant that was this dead at 8 pm. Must be the community. Food was OK read more

if i could give this a 0, i would. i had to wait in line for AN HOUR for an online order i had already paid for. i was given a cold, hard chicken sandwich instead of a burger. the inside wasn't even open and i called to see if we could go inside or park somewhere and they said we had to wait in line. all fries and other food were cold and hard. after this visit, i was on the toilet for a while. i will NEVER go to this establishment again. please save yourself the trip and money and never go here, i hope it can be shut down. read more

After receiving some cold fries and dry old chicken they were nice enough to make my order again. The manager was nice. Didn't give me an attitude. It's a lot of young workers there trying to make ends need. Didn't expect too much. Hey we have to start somewhere! I like the drink machines where they give u a variety of choices to choose from. Overall my food turned out decent once it was recooked fresh to order. read more

A nice atmosphere and great customer service. I always enjoy to eat in nice quiet environment.

UPDATE YOUR HOURS IF YOU ARE NOT OPEN AT 6:30. That's too early to start pissing people off with poor service.

Terrible wrong order The receipt and i say 2 chicken sandwiches 1 burger I got 2 burgers and a chicken sandwich Idiots Asked for onions didn't get them Bacon fries had full strips of bacon on them. Just terrible. read more

Ordered a double stack and all that was on there was just cheese and meat No onions or pickles at all read more

Waited at the drive through for 45 minutes and they took 3 cars.. I left.. unbelievably slow. They should be extremely ashamed of themselves:. Should not take 15 min to take 1 order! read more

The moron taking the orders repeated mine three times and then gave me the wrong order anyway.The next time I qent they were out odf half the menu at 7 p.m. I only get frosys now because I love custard and it's the only place that has it read more

Horrible service and food smelled weird.. I don't know if it's a Wendy's or they just taking advantage of people

They just straight up ignored me in the drive through at 1:30 a.m. when the sign says open until 2 a.m. All 3 of those women made eye contact with me through the window and just kept on walking by. read more

I wish I could give this a place a 0. It is utter shit and has the slowest mf line in the mf history of fast food. I could get my food faster from a taco stand served by a blind and deaf autistic kid with no hands. 10/10 do not recommend waiting in this shitter drive thru line. Then when I receive my food the nuggets taste like a sno cone in a blizzard in antártica... FCKN COLD. read more

Wow how hard is this job. Seriously, went there with my wife and her family and spent about $50. Every single meal on our table was wrong. And every single one of us had to go back to the counter and get every thing remade. When i went up there the girl making the food handed me back my chicken sandwich and very clearly let me know that was how i ordered it. Next my wifes salad was literally swimming in water, chili and i dont even know what. If quaility is your recipe then how do you explain the trash my family got served tonight. So if you want to pay 50$ to argue with a cook or eat a soup salad and not get what you pay for this place is for you. read more

This is the worst Wendy's I have ever been to... I will never eat Wendy's again!!! The food was cold and raw... Omg I am sick to my tummy read more

The service here really needs work. I've been three times through the drive thru and before I even pull up they say "Welcome to Wendys, Whats up"...... really whats up? be a little more professional. Food is average wendys food, you cant really screw it up... unless you forget the cheese on my meal...which has happened read more

The food wasn't that great! Too much MSG! Stay away from this restaurant! Just waste your money on local restaurant! read more