This is the slowest Wendy's drive thru I have ever been to. I know that it's new and all but c'mon. In line for over 15 mins and more(which is when I found to time to write this review).. C'MON!?!?! Then you look inside you got workers sitting down eating and chatting, they should be helping get this line down. I'm just confused as to what's happening that's causing the line to be held up for this long through drive thru at that. Hopefully a system Is put in place to Possibly help change my Review in the future . But as of today, this is ridiculous SMH read more

Wendy's - The long line at Wendy's that's ridiculous - Burgers Near Me - San Bernardino, California

Always check your order before leaving !!! this is the second time I am missing hamburgers and drinks read more

Nothing exciting. Great customer service. The you lady was friendly. Food was Exceptionally fresh. Well put together. Overall experience was great. read more

If I could I would give it a negative star. So I ordered through door dash, and when I arrived to pick up my order they said someone already picked it up, I made sure I had the right location and made sure I chose the pick up option. So the manager told me someone got my order a minute after I ordered it and I told her it was my order and there was no way someone got it because I am the only one that was coming to get the order since I placed it. So then the manager told me to come inside since I was at the drive thru so I went inside and I showed her my order and I definitely didn't get it and her excuse was she just got to work and that she didn't hand out the order. What made me the most upset was she kept telling me that I had to contact DoorDash and get my money back and then to reorder it(made it seem like it was all my fault when they were the ones that handed my order to someone else) and that it happened before because anyone can go inside and see a name for the togo screen and just say that name and say that's their order, you would think they would make sure it was their order by seeing their DoorDash app! Then to top everything off I had to call DoorDash get my refund (which was either a credit or money back to my card which would of took 3-5 business days) and when I got my credit I was just gonna do what she said to reorder it all of a sudden that location was closed on the app. I just ended up leaving and taking my business somewhere else! Bad management and they definitely need to learn how to look at the DoorDash app before handing out food to just anyone! read more

I come here for breakfast and haven't had any issues. Because Wendy's are few and far in between I don't get them much. My husband picked up an online order around 10 pm and without any special requests completely missed the mark on an Asiago grilled chicken sandwich. I get it, what should I expect, it's fast food not a Five star restaurant but we're still paying customers. Asiago comes with chicken, Asiago cheese, ranch, bacon, lettuce and cheese. When my husband brought home the order I got chicken, a bun slathered in tan sauce and a slice of tomato-no lettuce, bacon, cheese. I go down there and tell them the problem and get told to coke to the window. I hand the bag that has the still warm sandwhich and now cold fries and told them there's nothing on it but sauce and a slice of tomatoe. She takes it to the cook and I hear him yelling saying he already made it and he's not making my fries again. This irritates me because I can hear him going off. So I tell them my fries are still in there, which I didn't ask them to remake I just wanted them back. She tells me to go park and they'll bring it out. I park and a male comes out to hand me the bag. There's no fries and before I leave I check the sandwich and it's the same thing. Sauce, chicken and a slice of tomato. Now I'm furious. I follow the dude up to the closed doors and he asks what's wrong and I asked him what's on the sandwich, already knowing what's on there. He tells me he doesn't know he's not the cook. I just tell him I just want the sandwich how it's supposed to be made and my fries back. The lady who originally took my sandwhich to the cook comes out to the door to ask what's wrong and agin I RE-explain. She tells me there's a sign on the menu about them not having any lettuce because "what happened in Florida" I'm like ok I don't know where the communication falls but this was a mobile order, nothing came up about not having lettuce but that isn't the issue. Which is funny because my husbands hamburgers had lettuce on them...So where's the rest of the stuff? The bacon, the cheese? She tells me she'll go make it how it's supposed to. Chad, if that's his real name, the cook is an incompetent employee who cares more about having an attitude to show off to the rest of the employees then to do bare minimal things at the job he's being paid to do. read more

Wendy's - Second attempt at the Asiago sandwhich. Chicken, tomato, and a bunch of sauce. - Burgers Near Me - San Bernardino, California

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Came to Wendy's to have a good hamburger the young lady at the register had no ideal what she was doing order a double got a single no vegs on it fry's well done no salt they were luck cold loaded with salt I stood at the corner wait for the manger for a long bit he was putting orders together with 3 people watching him let them do there jobs there is nothing professional with the way he talk to me or with the register girl she argued with me when I was ording in my food will not be back going to tell every one I know this Wendy's SUCKS read more

Bad service. I was missing some burgers from my order and when I told them, a guy in the back cooking area yelled "NO WAY! LET ME CHECK YOUR BAG!" And my response was "Ok" and they realized that I was missing food. Lazy bad workers in this spot. read more

This establishment gives fake money back as change. Up to 20$ bills.They are being investigated as they were very uncooperative when given the chance to make it right. Check your receipts and bank statements if you go here bc judging by the comments and reviews I'm betting this happens often. With cash and probably cards as well, The food sucks too. They are rude and rush you. But considering they are giving back fake money that would make sense. read more

Worst customer service ever!!! I have never gotten an order complete when coming here. They always forget half of the order or get it all wrong!! Maybe they should pay attention to their job instead of flapping their jaws to each other the whole time. read more

Every time I come to this Wendy's my order I never correct and I go home expecting what I ordered & it's not in the bag! I ordered a bacon double cheeseburger & I received a chicken sandwich. I'm so irritated. I wouldn't give a star but I have to, to make this post. read more

If I could give this place a zero I would. My daughter had an interview today and all the person as was is this your first time working and my daughter said No. Then the interviewer said I need to talk to my boss and someone will be giving you a call back. I also tried calling there phone number and it gave me a busy signal and said nobody is available then it clicked on me. read more

Order through their app specified exactly what I wanted on my meal as well as other family members. but surprise, everything was wrong on the meal. Not a single damn thing was right, and the receipt actually was correct. What blows my mind is. This is the third time out of 3 that they've done this, I don't know what kind of morons are working there. But everyone, I'm including the manager, needs to be fired. this will be the last time I ordered anything from Wendy's, I will be removing the app for my phone. And repost in this on every social media site I have access to, which is all of them. I wish I could give these guys a negative. 5 stars cause that's what they deserve. They just need to close down because they can't do anything right. read more

the lady at the window was so rude to me. I asked her to explain how the frosty tag works and she treated me so terrible. terrible service!!!! read more

If I can give 0 stars I would. The employees there very rude and rushing me to order the food, it's crazy! If you don't want to be there and work then just quit you know. No one forcing you to be there! Very bad customer service. I ordered my drink a coke but I ended up getting something else. No wonder why so many people gave this place a bad review!! read more

I ordered a kids meal for my daughter on 10/17 around 10:15. I pulled up to the drive thru and was waiting for five minutes before the girl finally acknowledged me, just to tell me to wait some more. Which I personally didn't mind. I told her I wanted the apple bites for the kids meal and I wanted to add A SIDE OF FRIES. Separately. I saw my order on the screen, along with my total and proceeded to pay when I got to the window. I looked at my order and she forgot my side of fries, and gave my daughter fries instead of the apples for her kids meal. When I asked for her apples, she immediately got aggressive and wouldn't listen to me and kept yelling. I was like can I please get her apples that I specifically asked for her. And she was like Omgggg do you want these fries and kept yelling and I just kept asking for my daughters apples and she just kept yelling and being ghetto and rude. I don't think I was being difficult. She made a mistake on my order and I asked nicely for the apples but instead of her fixing it, she just kept yelling and acting like a bitch. It was a quick and simple fix but she seemed to not understand. When her brain decided to finally work she went and got my apples and I heard her and her coworker talking badly about me and after she handed my apples she slammed the drive thru window hard. She seemed too stupid to understand me, and is probably too dumb to go to school so she probably stayed and worked at Wendy's. But is obviously not doing a very good job either because she's slow, rude, bitchy, and has a horrible attitude and obviously can't multitask because she was making too many mistakes. read more

We went at 0810pm and the door was lock only Drive-Thru is open. I guess they don't want to clean!

Don't come here. Got food poisoning from there. Ate a bourbon bacon cheeseburger. Put me out the whole next day!!! Nauseous and cold sweats!!! Plus they never get your order right. I thought I give it another chance and this is what happens. -5 stars peace out! read more

I came here in the early evening around 6 on a Monday to order two things. It took forever to get to the window and when I did the cashier woman read everything back and I asked to add a drink and she gave me a look and told me my new total. I gave her my card and never got a receipt. After I waited and when I got my food, she practically threw the bag at me and I ordered a potato and they had it all tumbled over in the bag. She didn't say anything and just took off, so I checked the bag for a receipt and of course there wasn't one. They probably do that on purpose so no one takes a survey because reading the other reviews, it seems they never give a receipt. I was pissed after I got my food and was mad I couldn't do a survey so here I am lol. This Wendy's really isn't worth the hassle. I'll try the morning crew some time and see if it's different. But I won't order after work again. read more

This is the worst Wendy's I have ever been to. I went there for the first time tonight and they had me and 10 other customers waiting for 10 minutes or more and none of us were helped. Some people ahead of me started to leave. The floors and tables are dirty. They make people pay to use the toilets even if you are a customer. The employees are either very rude or just on their phones. Many customers in front were complaining about wrong orders. Maybe that is why the line never moved. I finally just left without any food and went to Taco Bell. I would give this place minus 10 stars if I could. Don't come here...you will only be wasting your time. read more

Got my order completely wrong and forgot my salad too. I ate the spicy nuggets, but that's about it. This was a first, and a last.

The food is good but the service is terrible! They always get my order wrong and forget part of my order when I order on the app. Even when I go through the drive thru they still manage to mess up my order and instead of trying to fix or accommodate me they argue and it turns into a he said she said battle. I don't care if you mess up but at least acknowledge it and fix it, it's basic customer service. Please retrain your staff. read more

Been going to Wendy's for 30 years plus always great customer service the strawberry lemonade is fire

The service I have received has been amazing they are on top of everything and making it as safe as possible for people to purchase their next meal :) the cashier girl today was exceptional I wish I would have gotten her name I did not but she has red hair :) she did amazing! Great customer service skills even though the wait was pretty long it made it all worth it :) read more

I ordered protein style hamburger. Got a little extra, a lady bug. Soo gross! No one answering at restaurant and it went straight to voicemail. I had to go back work and didnt have time to return to restaurant read more

Wendy's - Dave's Double - Burgers Near Me - San Bernardino, California

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Don't come here the staff are rude. You would think they would be happy they have business and a job during this whole pandemic. While my grandma and I pull up to pay for our order the lady who takes the orders was complaining it's a $54 dollar order and kept repeating it and then she proceeds to say she better not have Apple Pay. Saying all this with the window right open I called to complain and they could care less. Won't be returning here. read more

We have never had a problem at this location until today. We were in the drive thru and we were asked to move forward. We had no issues with that we just asked real fast if part of the order was ready. The lady behind the window seemed hesitant during the whole transaction, even during the intercom. When we were just trying to ask for ranch Mathew came running to the window with an aggressive tone telling us "you need to pull to the front" which we were going to do after the question. He then said he could talk to customers that way because that's just his demeanor. At the end I asked for my receipt, need my fetch points, and he said with an attitude "we don't have receipts right now" which I am sure was an excuse so he didn't have to walk back for it. If talking to people aggressively when they are just trying to ask a question makes you act that way you should not be working in customer service. Like I said we never had a problem at this location before and enjoy talking to the lady manager just today Mathew did not leave a good impression of the establishment. read more

Horrible service. First of all the manager tried to get mad at me for coming inside when they left the door half way open and tried to act like I opened it myself. They forgot my frosty and all I ordered was 2 items. The manager was horrible and so is there service. My sandwich was sloppy and made wrong. Over all the service was horrible. I'll be going to the Wendy's in Highland. read more

They act like simple instructions are hard to follow. They had NO drinks but diet and aren't fast with their services. Me and my family of 5 were not satisfied and this was our worst visit at this location by far I was serviced by a young man about my age read more

Friendly staff and good variety of food. Many fast food places have stopped serving salads and grilled chicken. I'm grateful that Wendy's has not stopped. read more

why do they advertise they open at 6:30am???? i've been there at 8am, 9am they say only drive thru open. can't speak english!!!! i need an audit of this wendy's!!!!! read more

I came to Wendy's because I really wanted spicy nuggets with ghost pepper ranch. This location always tends to be out of ghost pepper ranch so I made sure to ask if they had some before I ordered(I only like their ghost pepper ranch) they said that they had some and when we got to the window we noticed regular ranch. They ended up saying that's all they had. I let it go and went home. Once I opened the bag I noticed they gave me one 10 piece of spicy nuggets and another of regular when I had ordered both spicy. I often have problems at this location. Very dissatisfied. read more

Came into Wendy's for the family and was greeted by Amaria! She took care of our needs and made sure our items were correct. The other workers in the back weren't too helpful, we came across some technical difficulties and the rest of the staff refused to help! Being that he was in the kitchen talking and goofing around. Fortunately for us AMARIA figured it out and I appreciate you for your service! read more

Last time I came here to use the restroom and they said I have to pay to use the restroom like I just ate why would I pay for something when I need to use the restroom wouldn't recommend coming if you want to pay and use the restroom but if your here for food it's good read more

Absolutely the worst experience. I waited in drive through, only to receive a portion of my order. The lobby doors were locked and I was unable to talk to anyone. The only option was to get back in the slow drive through line. They had me waiting in a parking spot for an extra 15 minutes....SAVE YOUR TIME AND MONDAY! ABSOLUTELY THE WORST! read more

Food is delicious Dave's number 1 double. Very clean restaurant very polite servers. Fair prices. Will be back

My wife and I have not been at this place since it open up. Today, Saturday Nov 12 we did and what a disappointment. We were the only ones ordering and they did not tell us that the lemonade were at extra cost. We told the guy Taki g our order, Julian we acted the lemonade, a combo #5 ( grilled chicken) and the 10 pieces nuggets. Julian asked us what sauce and we told him ranch. Once we did not find the lemonade on the machine the manager had to intervine to charge me an extra dollar for the lemonades.we were happy to get our food but then when we arrived home the chicken was cold on the sandwich and the bun was all saggy. On top of everything there was no lettuce in it and the tomato was all stale. In addition the nuggets were dry and hard and also there was no sauce. I called the phone number listed on the receipt and it was no surprise to get a message that the user was not available. I left I message asking for a refund. Once I open yelp I was no surprised to find all of the violations on their health grade. Be aware and I suggest you check your food bags before you leave. read more

Wendy's - 10 PC. Nuggets Combo - Burgers Near Me - San Bernardino, California

Wendy's got our order wrong again. It wouldn't be much of an issue if the ladies at the window were nice about it.... but they were very rude and told me that I just didn't order the item. They then acted irritated and put-off when I asked to just pay for the missing item. Their response was.. "if you ordered it, then it's in the bag" ........ This almost exact same situation has happened 3 times before at this same Wendy's location on Highland and Sterling... The person taking the order makes a mistake and then the person giving out the food tells you that it's your fault. read more

I had to wait an extra 15 minutes for my nuggets and fries. So I pulled over and waited. The employee claimed she didn't see my car. So I went inside to get my food. Guess what they got my order wrong. The burgers were wrong. How incompetent can a restaurant be. This was unacceptable. I do not recommend this Wendy's to anyone. read more

Fuking suck service suks wait way too long, food order taken wrong, warm food not hot fresh food. Try another spot!!!!!!!!!!!!!!!!!!!!!

Just ordered door dash for Wendy's, dasher amazing but Wendy's . I wish I would have read the comments before ordering from here missing items and bags came sealed. They issues not giving you your full order or mixing it for something else. read more