Requested a 10 piece chicken nugget with water. What no bottled water! Several people asked what was my beverage. Not everyone drinks soda. They got my order correct and food was hot. Next time food only. Drive through so I can't speak to ambiance. read more

The staff was friendly and helpful, and it was quiet enough for me to read my Bible in peace. The bathroom was very clean too.

They are pretty slow. Took about 15-20 minutes to get a biggie bag. This has happened consistently every time. Food tasted great and was cooked well. Customer service was good too. I think there needs an extra employee working or new management to control the situation. read more

Ordered a thin mints frosty through the drive thru. Drive thru man said they are out of thin mints frosty. Went into Wendy's and ordered thin mints frosty and they were happy to make it. Guy in drive thru window saw thin mints frosty being made and said "oh hell nah" 5/5 stars, will be coming back to Wendy's read more

Slowest. Wendy's. Ever. Hire more people or close, there's no excuse for a 10+ minute drive thru wait as the third car in line. I've tried the drive thru 3x and inside 2x. Both are miserable. read more

The managers Paul and Jacquis are very disrespectful and unprofessional. They have loud music playing and rude when speaking to customers. Yesterday, they were having a party in the lobby as two employees worked the line. when I asked for the manager to resolve the issue she explicitly told me to "Shut the F*** Up" and threw my food at me through the window. As I drove home, I realized I never got back my 15$ change. This is the worst wendy's ive ever been to and i will NEVER be back. No one does anything and it seems like the higher the position, the service gets worse. read more

line takes way to long, 35 minutes to me exact. food is alright, though i don't wanna wait that long for a burger, fries and nuggets.

This is the most ghetto Wendy's in the country the service is absolutely horrible and they messed your order up every time. I really wish they would close this Wendy's. Who owns this particular franchise apparently they don't care the worst. read more

I've been going to this Wendy's off and on since the 90's. This restaurant was finally remodeled in 2020. I have noticed a few staff changes in the last year. Today's breakfast crew was great. The lady who took my order was so courteous and good at what she does. She spoke to me and looked me in the eye when speaking. She appeared to me to really care about my safety and the other staff and wished me a good day. I am grateful for the food industry and others for working even during the pandemic. Sometimes this industry is forgotten with most of the focus on medical professionals. You make a difference! read more

Wireless payments at the drive up window are inconvenient at best because you have to hand your device to staff in order to complete transaction's. It's a major turnoff to me because it defeats the purpose of privacy and security that the wireless payment systems were created for. In addition The ability of the youngsters working at this location to articulate the wireless payment process when asked is frustrating at best. Employees should not turn their backs to customers before they adequately understand the order and any request for clarification . Maybe it will get better ! read more

DO NOT USE THIS STORE. Complete disaster for service and cleanliness. They are clearly used to complaints--after paying full price for a combo I was hqnded a cup of lukewarm soda with no ice. When I asked why I was met with sarcasm and derision. If Wendy's doesn't clean this mess up, I'd say STAY AWAY FROM WENDYS. read more

Easily the worst Wendy's. I've been here at least about a dozen times when I first moved in the area and have never had a good experience. It's always something. Food made wrong, wrong order handed to me, charging my card the wrong amount, bad attitudes you name it. I'm definitely not the type to leave a comment but man that location stinks. If I had 4 thumbs I would give them 4 thumbs down. read more

Maybe I'm just delusional. I swear I ordered 2 10pc SPICY nuggets. If my math is correct, that's 20 spicy nuggets total. Yet and still I end up with 15 spicy and 5 regular. An accident is 1 thing...when you put ALL 5 REGULAR NUGGETS UNDER 5 SPICY THATS INTENTIONAL DECEIT. DISGUSTING SERVICE read more

Wendy's - a person holding a box of fried food - Burgers Near Me - Shaker Heights, Ohio

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This is the worst Wendy's I've ever tried employees are so rude and the food was so cold probably they gave me the old food , I would never go back there again read more

Wendy's - Restroom is so dirty and all the employees are so rude - Burgers Near Me - Shaker Heights, Ohio

Never open on time, i try to get break fast before work and it says they're supposed to be open at 6:30am and i get there at 7:30 and they always closed! Terrible read more

Waited in line for almost 40 mins in drive thru and they don't have frostys (other than new strawberry i guess?). Always out of things, disappointing to wait that long and have it what we want be out. I'm sure others who waited are also irritated. Only decent thing at wendy's so probably won't be back and will be getting ice cream elsewhere read more

Regularly screws up the order. Not sure what's so difficult. The grilled chicken is distinctly different from the spicy chicken

Rude as hell waited to say they only doing mobile orders 11/20/23 11:37 pm Yelling into the speaker

THIS IS THE WORST WENDY'S, ESPECIALLY WHEN IT COMES TO CUSTOMER SERVICE and AT THE DRIVE THRU! I sat at the drive-thru speaker for over 17 minutes to place an order and the only thing I was told was that 'we're doing a shift change' That was at approximately 3:58 PM today Monday, July 29. At 4:17 I decided to leave, after no additional comments were made at the speaker by any of the employees, 'working'. I called out, hello two or three times hoping someone would hear me and come to take my order. There was a line of people from the drive-thru speaker behind me, approximately eight of us. When I got to the drive-through window to where I would pick up an order if I had one, I paused to see if anyone would acknowledge I was leaving. Someone came to the window as I was pulling away, so I backed up and asked was the shift change completed. The young lady there, told me that they were done and she was about to take my order. So I asked can I give you my order now? She stated no that I could not, because I didn't stay at the speaker and I would have to get back in line (behind the eight people who were behind me) in order to place an order. I asked if there was a protocol for changing shifts so customers did not have to wait in line excessively, while the new shift got started? She didn't understand what I was asking her and asked if I would like to speak to a manager. I was surprised there was one on duty and I responded yes. She barely stepped away from the drive-thru window counter and said oh I forgot the manager is busy right now and cannot come to the window. I asked if she could come to the window so I can speak to her for a moment again and she said she can't come to the window. So I said OK this is BS! I proceeded to leave and started calling the store as I pulled out of their parking lot. The phone rang awhile. It was about the eighth or ninth ring someone picked up the phone and promptly hung up. This made me angry and I called back over and over again, three times inside of five minutes and the only thing that happened was someone would pick up the phone and hang it up! This was completely unacceptable! This is not the only time I've ever had a problem at this Wendy's location, I have had several. But enough is enough, I have had it with their bad services and attitudes. There are many of my neighbors who don't go there either because of the same reasons. I don't go to Wendys all the time maybe two or three times a month. But it is close to home to traffic lights away. But why do I have to put up or should anyone put up with such bad service on a regular basis? RUDENESS, LACK OF MANAGERIAL SUPERVISION DURING A SHIFT IS NON-EXISTENT. There was a manager on shift today, but I was told she/him was busy and could not speak to me. window. I called numerous times, someone would pick up the phone and hang up! They KNEW it was a customer complaint and refused to answer. I called the headquarters for Wendys and have gotten calls back from the district manager two or three times in the past 3 to 4 years. I've been apologized to, sent emails for free meals, which I have not used. A free meal is not going to make anyone happy especially if they get the free meal and still have bad treatment. I must say that between the hours of 1p and approximately 3p, M-F, there is a team at this Wendys who give phenomenal service. They are pleasant and greet you as if they're happy and glad you came. They give you your orders accurately, hot, and with a thank you for coming and enjoy your day. Kudos to them! The manager/owner or whoever, needs to use that team to teach Customer service to the remainder of the employees at that location. I am dead serious about this recommendation. SOMETHING NEEDS TO CHANGE AT THIS LOCATION, SOON! In the meantime I will be checking with the city of Shaker Heights to find out if there is something that can be done or force the owner to make some changes. Changes that also include the structure of their drive thru lane. If they cannot accept cash or credit cards, there should be a sign posted before a car enters the drive thru lane. The reason being is that there is only one way in and one way out. So if they cannot service a customer who is doing a card transaction, that customer has to wait in line behind as many as 4 to 5 cars before you can get out of line. SO, if the service is bad as today, a customer can be stuck in place in that line, waiting to get out. Did I forget to mention that there were 2 male employees standing with the back door open the entire time, enjoying their cigarettes. ‍ read more

Saturday - Mindy (manager) was very inappropriate while in front of her crew. She rolled her eyes because I asked for a receipt. The machine was down again. There is NO excuse for this type of behavior especially in front of subordinates. She presents a toxic culture which CAN trickle down to her subordinates. As a matter of fact, they watched her - and her behavior in silence. Her supervisor was taken aback, (but bent over laughing as the window was closing while) after she told me loudly - FUCK YOU! Please advise. Thx. read more

What on earth is going on with this place? 45mins drive thru wait with 10 cars. Watched 4 people park, walk in and come back out with their order. Too bad I'm blocked in the drive thru line. read more

Terrible customer service! Nasty manager for No Reason! This Wendys gets ZERO STARS!!!!!!! Rewards scanner doesn't work so cannot use the "free chili" with any purchase promotion as advertised, or any other app offers....and cannot earn points. Have never been treated so nastily. Manager woman has a real attitude problem, customers beware! read more

It is rare that I give a negative review of anywhere, especially not a fast food place. I knew I would be waiting forever to get food here but there are really no other convenient options close to my home. But I got home to discover my very simple order was not right at all- I was missing my two orders of nuggets completely and was given a sour cream and chives baked potato instead of the broccoli and cheese one I ordered. I was sitting for 5 minutes at the speaker just waiting to give my order. Update: my wife tried to go to the restaurant to fix this and even though the dining room hours are posted until midnight the dining room was closed before 11:00pm read more

Long wait in drive thru (15 minutes plus with only 6 cars)...fries were ok but you could tell the burger meat wasn't cooked to order. Just kinda sitting there and NOT juicy as what you are used to from a Wendy's burger! read more

Plan for a minimum of 25 minute wait in the drive thru. Worse - when you are in the drive through you can't leave when it starts to take too long due to the way the lane is made. It's happened at least 3 times to me where it's been 20 This will be my last visit to this location. read more

I can't even rate how awful this location is. From the time I pulled into the drive-thru to when I got my food- 1HOUR. Staff was incredibly rude. I didn't get an item I ordered and went back the next day. I called corporate to complain and was on hold for 45 min with no response. read more

slow and rude. 10:35 and says I need to circle back through for lunch even though their hours say 10:30 for lunch. got in the back to the line and took forever. when I got up to the window, very rud. don't waste your money here people . garbage food and and service read more

the line was so long!!! Omg!!! it was not #churchmomsoccermom would not recommend going at all. Also they need more staff so #applyforajobatthewendysnearvanaken LoL!!!! Have a blessed day!!! read more

Slowest service I've ever seen from a fast food restaurant. I've been here a number of times and ever time the drive through is at a minimum a 20 minute wait, regardless of there being a lack of customers. Inside service is no shorter. Avoid this location if you don't have 30 minutes to waste. read more

By far the worst Wendy's I have been to. And this is not the first time I feel like it's every time. First time I waited in line for like 20 mins for them to say they are closed and it's 12:30 pm. Ok things happen but the second time I ordered a double stack 4 for 4 and they only put one patty on the burger. It's been other times to but today I ordered another 4 for 4 chicken blt with a bottled water they charged me for water and it's in a cup and they didn't put bacon on my sandwich. This one needs to be closed everyone I work with has had a problem with this Wendy's smh. read more

Pretty sure they are growing the potatoes for my fries and slaughtering the chicken for my nuggets. I have been in line for 29 minutes and finally ordered. read more

Wendy's - Waiting on them to grow the potatoes for my fries - Burgers Near Me - Shaker Heights, Ohio

I will start by saying I very rarely give a bad review BUT this Wendy's is the absolute worst! Waited 15in in drive through.. the woman taking order has the intelligence of a 9 year old. When giving my order she kept interrupting me on the intercom to ask me only what she cared about. Got my order. Sandwich WRONG also she completely forgot another sandwich (didn't even add it to the ticket) I will never be back. Very disgusted. It's as if the woman was on drugs or drinking. The way she sounded through the intercom. read more

The outside may look like one of the Wendy's restaurants of old, but inside and at the drive thru it's the same fast-food fare as every other Wendy's in the rest of the country. Nothing special. read more

Wendy's - a view of a parking lot from inside a car - Burgers Near Me - Shaker Heights, Ohio

The worst Wendy's in Cleveland. Tried to call about a order that was wrong and female hung up on me at list three times. Food very dry. Presentation is horrible and waits in line is horrendous. Horrible place. Will never go back read more

Waited in the drive through line for 45 min!! Just unacceptable If I could've pulled out and off I would've

DON'T come here if you're in a hurry. From the time I walked in to receiving my food was 20 minutes... not a one time thing either, this has been my experience every time I've been at this location. After finally getting my food I unwrap my baconator. Now I know these things are greasy, but my baconator buns were soggy from so much grease. Friendly workers and the food is usually decent, it's just very slow. Inside is kind of dank and outdated. Definitely needs updating. read more

It seems very difficult for some people to understand that money is dirty, after touching dirty money, one should not handle/prepare food. That just seems like common sense. Like washing your hands after using the bathroom. read more

If I could give it no stars I would. This used to be a good Wendy's. Not anymore. Closing early for no reason, leaving the sign on. I'm thinking they are still open. I pulled up to the window many times. Closed before 12am? Night staff was working finally said closed. They want to hurry and go home. Leaving me and my late night family hungry after I'm off work. Only once a week I am looking to get Wendy's only to be denied . read more

Stay away! Nobody in the kitchen is wearing a mask. I went in since the drive thru was too long. Did not get our order right. One worker was rude to a mentally challenged man but another worker was very nice and took care of him. She seemed like a manager. read more

They are very rude ...as soon as I pulled to the window at 12:30am on Friday November 23,2017 told me not ask me to turn my music down and never took my order or came to the window!! They don't deserve this 1 star but I had no choice in order to write my terrible experience read more