The burgers just don't taste like they used too. The must the meat elsewhere at a cheaper cost. I used to eat Wendy's often now it's once a year. This location and a few others locally are mismanaged... I get an urge to eat Wendy's once a year, but once I eat at this one, I don't go back for a while because it taste different read more

We travel in our RV often and have frequented many different Wendy's with good experiences. This location in Sherman is the worst, completely lacking in customer service. None of the associates offered a smile or a "welcome" and the manager was curt and dismissive when asked about a military discount which we have been offered at other locations. She said "I don't give military discounts"! Not a problem but it could been handled with professionalism and courtesy! She then proceeded to stare rudely at my husband when he came up to collect the order. Additionally, the food was sub-par. The ONLY positive was that the place was relatively clean. read more

Great fast service. The per person at the window may have been a mgr she was very pleasant and helpful. We had questions on the order.

This location is horrible. Every time I come here I always have to wait,always. There's never a time when I don't and it's ridiculous. Fast food? More like slow ass food. I even have to wait when I order online. What's the point of ordering online if I still have to wait it makes no sense. I shouldn't have to wait 20+ minutes for my order especially when no one is there and on top of that it comes out wrong. They need a whole new staff or just need to shut the location down completely. Then it's crazy when a manager tries to go back-and-forth with you it's so unprofessional. Was literally told I had to pay for sauce that wasn't even in the bag like come on now do better Sherman Wendy's. read more

Horrible staff, one older lady to be specific, she decided it was okay to treat me like absolute crap just because she wanted to, we were not disrespectful or rude in any way, then continues to go behind the counter and talk down on us just because we wanted ranch on our sandwich instead of mayo cmon is it really that hard? read more

Love Wendy's, but we've given this location too many chances. Your order is almost guaranteed to be wrong, and surprise, they have no working phone number and no one ever contacts you back if you contact Wendy's online. So you're left with whatever it is they decided to give you. The food is good when it's actually right, but that rarely happens. read more

No one would answer drive thru. I called twice no answer. Decided to go in. They weren't busy at all. To busy talking. Finally someone waited on me. I simply had 2 drinks and 2 small frosty. Definitely don't recommend. Can't give less than a 1 star or I would. The service was HORRIBLE!!!!! DO BETTER read more

We got what was supposed to be Taco Salad yesterday for lunch. I'm not sure who taught them what a taco salad was, but... gross!!!!! Lettuce with OLD slimy tomato's and a few pieces of shredded cheese. The chili was tasteless, and the salsa was too! Never ever eat there again. So gross!!! read more

Love the food, but hate having to call every time I order because something is wrong. Order burger that has mustard, none on it. Order later with extra mustard, looks like they smeared a drop and called it done. Got a bacon with no mayo. Ohh look like they can remember the mayo every time. Do yall have something against mustard only? Dont bother calling the store either. It rings twice and says unavailable. read more

This place was dirty, dead flies all over the windows, they were out of apple slices, chocolate milk, dr. Pepper, cream soda, and most of the hi c drinks. They forgot 4/5 fries with our order, and our food was barely warm. We will not return here. read more

Horrific service. No root beer, no napkins, ordered ghost pepper fries - they thru sauce on some cold fries and charged $3.59 then would not offer me a refund or assist. Just do yourself a favor - don't go here. It's also filthy inside. read more

I've never been to a Wendys and left disappointed. Until yesterday. Place was trashed. My order had mustard after I said no mustard. Took it back. After 8 minutes I asked about my order. They had not given it another thought. Finally got it. Luke warm. Cheese wasn't even melted. Over cooked fries. Drink machine didn't work. Asked for drink from behind counter. They didn't fill it to the top. Very lazy employees! Don't go here! read more

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Usually when I go to other burger places like McDonald's they don't give me a sauce and Wendy's always gives me sauce unlike McDonald's

Utilized the drive-thru and had no problems. Nice employees. It was super fast, but it wasn't slow either - I'd say it took about 5 minutes to go through the drive-thru. That's not bad. Food was hot and what you'd expect from any Wendy's. read more

This is terrible they have the worst service no napkins and they call mint frosted mint?? It was vanilla!

I wish I could give them less than one star. We order a chicken sandwich combo. Got home and they didn't even put the Sandwhich in the bag. The food and customer service all around just sucks. I love Wendy's but I'll never be coming to this Wendy's again. read more

I did a mobile order. I chose the drive through option and didn't wear shoes, since it was going to be through the drive through... I wait in the drive through line for a couple people ahead of me to order, and when I get to the speaker I told them I had a mobile order, and they said "you have to come inside for mobile orders" and I said "no... I chose drive through. It says right here to come through the drive through" to which she replied "yeah, mobile orders are for inside" so I pull around and walk in barefoot to a ground that is ridiculously sticky. There are gnats everywhere. And the lady at the counter pointed me to their mobile order pickup station. Why do you have an option to pick it up in the drive through if you are going to make your customer walk in... I'm glad I walked in to see how gross it is in there. Do yourself a favor and skip this one. read more

Wendy's - Burgers Near Me - Sherman, Texas

Worst experience lady kept yelling at us Bc she got our order wrong wanted me to over pay when she didn't even give me my order right very disappointed. read more

My family hardly ever come here and it's usually been good food.. well not today ..... took 15 minutes for our drinks.... then our order was wrong by my burger was cold and made completely wrong...my wife's salad had a bug in it posting pictures so ya I told management and they didn't really care so no we won't be back... Not a loss to me read more

Wendy's - Burgers Near Me - Sherman, Texas

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Food was okay. Typical fast food stuff. Took them forever to get our order and as a typical fast food place they got it wrong. Anyway the icing on the cake was when I went to the bathroom and there was an employee in there and he came out of the stall and didn't wash his hands and when right back to work. Never again read more

Service is slow, they work on one order at a time so that makes the inside visit very slow. You would figure the above would make them more accurate, guess again. They forget fry's and drinks or even the number of chicken nuggets in the meal. The food is alway Luke warm at best and sometimes the chicken is hard, crusty and cold. read more

Food is usually great, but standing in line for 20 minutes with 2 people in front of you isn't. Drive thru is moving along steadily while the inside is pretty much ignored. We left after 20 minutes because we didn't have another 20 to 30 to wait just to get food. read more

Ahhh, good ol' Wendy's. It's always been "ok" for me and/or "good". They usually skimp on the ingredients and at times the food might be cold. read more

Wendy's - Burgers Near Me - Sherman, Texas

I want to love Wendy's but it seems like every Wendy's that I go to struggles with customer service. Also, it seems that they have a difficult time getting all my food right when I order. read more

I wish I could leave less then one star. First they were out of KETCHUP. Then the person tried to not give our change back just cause we were a little drunk read more

I got the 6 piece spicy chicken nugget by itself and they were really good but there was a nugget with a bite taken out of it

I don't think I've ever been to a Wendy's I didn't like. Usually, I have a good experience but this location was absolutely horrible. The last two times I have been to this location I waited quite awhile and received cold old tasting food. To top it off tonight not one thing I ordered was right! The funny thing is each thing that was wrong they had asked me specifically if I wanted it that way. I will not be returning. Wendys is not like it used to be at all and this was not a one time bad experience!!! Don't waste your money!!! read more

Drive a very large bucket truck they wanted me to walk to window, and who takes responsibility if something happens with a person up at window and vehicle. Will take my money and business to a establishment that people in my situation are welcomed read more

So I went to the redesigned Wendy's in Sherman tonight and other than putting tomato on my burger when I ordered it with NO TOMATO, the burger and fries were hot and good. The problem was the drink machine and the terrible attitude of the manager. The drink machine was out of syrup and even though I made the staff aware after trying to get a drink while waiting on the burger, they failed to fix it. I sat down and at the burger and fries and then tried the drink machine again. Still just carbonated water. I went to the counter and the employee said they were fixing it now. I asked if they could get me a drink from the machine on their side of the counter and apparently theirs was in the same condition. So, I asked for a refund on the drink. They located the manager who would not even look at me or address me and instead looked at the screen and then the employee and said, "You can't refund just a drink in a combo". OK, I'm thinking what about just pulling enough money out of the register to cover the cost of the large drink that was in the combo. I would have even been satisfied with just a simple explanation and saying if you will wait just a moment I will fix the machines and get you a drink. At this point any sugar free drink would have been fine! So disappointed! Way to go Wendy's! The re-design of the building will not overcome the sloppy and careless attitude of management. read more

A little stingy about their sauces, but the drive through is open late and most of the workers are nice. You can only do 2 separate orders at a time, which is highly annoying when you have a car full of people, but I guess it is not exactly the workers fault. Usually not crazy busy, but at night you could spend some time waiting in line at the drive through. Worth the wait though. read more

My goodness. The drive-through took forever. We were getting some chili to take to my Mom -it's her favorite. There were 2 cars in front of us. We were there almost 15 minutes. I've never waited so long in my life in a drive through - oh wait, maybe because I don't go to Wendy's (Bad experiences at the Allen location.). But there wasn't a need for the window person to be rude. We didn't complain, we didn't expect an apology for the wait (didn't get one either). Maybe the 2 cars in front of us were hateful and mean but we didn't do anything but wait...and wait...and wait. read more

I asked for a southwestern salad I got back to work. The chicken smelled bad and the bacon was raw.. will not go back. Cashier was rude just tired of this kind of service read more

During the day the service is the best. It is hello how are you. They don't rush when you order in the drive through. But at night it is the worst. The food is cold. The order is most likely wrong. And if you boldly come back through they make it like you trying to steal. read more

Ice machine AND the receipt printer both out of commission, kinda sketchy if you ask me , how do I know what I was charged???

Went at 2:00 on a Saturday. Ordered a cheeseburger. Took 10 minutes to get my order. It was cold. Terrible service. Surprised they are still in business. read more