This was an incredible experience this food was unnecessarily delicious I asked for 5 nuggets they give me 12 with sum tomatoes so yummy. Then my wife asked for a double baconator with extra lettuce tomato and ranch they absolutely did a incredible job at making this food with so much happiness and love and guess what they even gave my wife a free kids toy read more

Absolutely terrible experience. The food came out undercooked and raw, which is completely unacceptable. When I tried to bring it up, the staff was rude and dismissive instead of trying to fix the problem. On top of that, the place was dirty -- tables weren't wiped down, and the whole restaurant felt unsanitary. I will not be coming back and would not recommend this place to anyone. read more

The service was bad and the staff was rude. I never got my order so i can't comment on that.

I would give this Wendy's a zero if that was an option. At 12:32, my wife and I placed our order. There were two car ahead of us. At 12:42, we pulled up to the window and paid for our order. At 12:48, we left without receiving our order. No one came to the window during that time to update us on the status of our order. For that matter, no one came near the window. As it was we missed the start of our grandson's basketball game. read more

Literally no one in the drive way but me and took over 15 minutes to get me my food. The lady working the window looked like she was high on lord knows what. Never coming back again. I ask why it took so long they said sorry we are dealing with the health department right now lmfao what a joke read more

I was at the Sterling, IL location about 30 min ago and used the drive up. The young girl who was on that was extremely quiet and I asked her to repeat herself and I still could not hear her. When I pulled round to the window, she was rude, didn't smile, didn't great me, and was still hard to hear. My food was cold, I had the potato wedges and a bacon and egg sandwich. I came home and reheated it. I typically go to the Dixon location as I work in Dixon and have never had any of those issues. I will not be going to that location again, no matter how convenient it is. I will go out of my way or spend more money to go someplace else. read more

Food wasn't bad but the service and dining room are just awful. There was so much yelling from the kitchen it sounded like a fight making everyone in the dining room uncomfortable. There was actual MOLD growing on the wood on the booths from constant water dripping from the ceiling. There were so many leaks and it wasn't even raining. Part of the ceiling looked as if it was just about to collapse. The health department needs to be called in. That can't be healthy. The ordering line moves very slowly and gets backed up real fast. Parking is horrible, you get trapped by the ever growing drive through line. Getting out on the street again is taking your life in your own hands. read more

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Quality of food is horrible no large cups out of so many sauces. flat coke, lemonade was not very good. worked were nice but the quality of food was not good. the burger bun was also stale read more

Wendy's - One giant chunk of lettuce - Burgers Near Me - Sterling, Illinois

The hamburgers were slightly above room temperature. We went to the drive-thru window and was told at the window that we couldn't get a military discount unless we came inside. I asked for salt and pepper and instead of putting it in the bag he handed it to me through the window of which I dropped inside the car. I also asked for ketchup and there was none in the bag. read more

I stopped in the location 2602 Lincolnway in Sterling. The 2 young employees that took my order were very helpful and polite. You don't see that very much anymore and just wanted to give them a kudos to great employees read more

The food was OK the place looked terrible with all the mold in the ceiling in the water dripping on the seat next to me. I have been here a few times were the wait for your food has been very long and the people outside in the drive-through have been lined up all the way to the street read more

Wendy's - a ceiling with a lot of mold on it - Burgers Near Me - Sterling, Illinois

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I would give it to zero but i can't. The dining room is nasty, the soda is warm and flat, out of all sodas that they advertise to have. Overall i will not be coming back. read more

We all know what to expect from Wendy's food. This place occasionally errors on your order. The interior is slightly dirty feeling and smelling. The workers are friendly but have limited comprehension skills, dirtier fingernails, dental, etc. compared to other fast food places in the area. Definitely better options in area but if hungry for Wendy's it will satisfy you. read more

This Wendy's is to be avoided unless you totally enjoy stale buns and cold food... They manage to do well on their frosty if the machine is working. Cold French fries ... Cold hamburgers... Their nuggets occasionally are ok... read more

Top tip: avoid the drive-thru. Of all the fast food places in the area, this one is notorious for mixing and mashing orders. Fries are almost always cold, and the attitudes sting. I would recommend going inside to eat. Service isn't the quickest, but if something is wrong, you can tell them right away. The booths by the windows opposite the front counter fill up the quickest. They're also the most used, and aren't always the cleanest. ////////// Update: My rating remains the same after several years. They hired someone who asks for your order in a sing-song voice. What?! We don't want you to sing questions. Be professional. read more

Went into Wendy's tonight order three meals all meals were cold sent them back next batch came the hamburger were half raw I would not recommend this place. read more

Food was good. Employees nice. The only problem was it is 48 degrees outside and there wasn't any heat in the building. I felt bad for the employees having to work like that and it's not comfortable to sit and eat with it being so cold in there. read more

TONIGHT we ordered $40 worth of food, it took about 20 min, there was no one in front of us! The burgers were black and fries cold. Called the manager and she did not care at all, on the contrary she was RUDE & didn't want to be bothered because it was almost closing time. Manager Kily (I think it's her name) needs to be fired. read more

These are all the reasons it's five star because it's good, the nuggets are good to eat and drink

Wendy's could have the best fast food around, if they cared to try! Every order we get through drive up, something's wrong (once my chicken patty had been cut in half and only filled half the bun!), the food is never hot, and the inside service is lacking. I've walked out because nobody would wait on me!! I wouldn't recommend this place! read more

This fast food restaurant is the worst in the Sterling-Rock Falls area. Twice in the past month we had NEGATIVE experiences. The first time I was not able to get a salad, any salad, because they "didn't have time to make them this morning because we're short." That's nothing new Last weekend, the family placed an order for 2 large Bacinator meals were ordered through the drive-thru. Guess a single patty sandwich and a double patty on the other is the new large. Sadly, the food was cold. I was finally able to get a salad, kind of. The tomatoes in it were rotten! So, again, no salad. No going back to this Wendy's again. Wish I could have given negative stars! read more

Will not visit again! My kids and I stopped in for a quick bite that turned into 40 minutes of waiting and wrong food. The kids food was ok, but I ordered an original chicken sandwich but when we walked out it was the spicy chicken and it was as hard as a rock. I will always hear my kids to another chain for food instead of this Wendy's. read more

Extremely slow service at drive up. We have left the drive up and went inside to get the order. Always looks like they have enough staff in there standing around. When we have gone inside it is dirty and the staff use their bare hands and don't wear hair nets. Disgusting!! read more

One of the worst Wendy's in the chain. Dirty , slow slow service, its to bad because they could double their business if they had their act together. read more

Our Fraternal group meets at the Sterling, Il Wendy's on East Lincolnway 3 times a month! We have been doing this for about 4 months in 2018.We started holding activities at Sterling facility, back in 2017. We also meet at other fast food restaurants, but our members appear to enjoy the variety menu selection and afforable prices at this restaurant best! Staff at all facilities that we attend, have always been friendly to our members and guests. Our members range in age from toddlers to youth, adults and elderly. They all have indicated they love the large selection, and a good value price, options for those that like/need a healthier choice, to those of us who like the fast food choices! Staff have always been very friendly an helpful . If there is a miscommunication, they correct it immediately; and with a smile and no attitude. They have a senior lady who keeps the place spick an span, and have seen her bring in decorative items to make it a festive look for everyone to enjoy! We will continue to go to Wendy's on Lincolnway in Sterling, Sometimes we have 20+ up to nearly 100 people attend. We usually attend on weekdays, Mon, Tues, and Wednesdays. We always purchase gift cards to use as door prizes when we attend. Helps both our members and the establishment . We asked Wendy's staff to judge our Halloween Costume Contest, this past year,which was a wonderful experience for both their staff and our members! Great relationship, staff and food! Great experience, everytime! Thanks read more

I actually wrote to the company about how horrible my experience has been here. They screwed up my order every time I go there-and I always order the same thing. One time they even forgot to take my money in drive thru, Free food is fine with me. The manager emailed me back to state that he was aware of the issues with his restaurant. I tried going back one more time and again-they messed up my order-sad thing was that it was the manager who handed me the screwed up order. Ugh-WILL NOT GO BACK. read more