Fast service, burger was hot and meat tasted fresh. The meal deal worked out well, love that you can make your own drink with lots of choices. The staff was friendly and the table and restroom were clean and well stocked. read more

I hate the new AI ordering system for the drive through. The employees were great the food was standard Wendy's quality. The AI is just efficient read more

My Jr bacon cheese burger was frozen in the middle of the burger I wouldn't recommend coming here read more

Wendy's - Mold and Brown stuff on the ceiling - Fast Food Near Me - Sturbridge, Massachusetts

No Stars for this Wendy's!!!! Took over 20minutes in the Drive thru and then after getting our Chicken Sandwiches and French fries, it felt like gas station food. The French fries tasted like fish, the oil hadn't been changed in a long time. I can tell you that the chicken probably was crystallized because there was NO taste! Gross! Don't eat there. read more

This is the worst Wendy's ever!! I ordered a Baconator and another bacon sandwich and neither one of them came with bacon! When I turned around and went back and asked them to correct it, they put two slices of bacon on both of the sandwiches. Both were supposed to come with several more slices than that, especially the Baconator! The service was also less than stellar. The guy that took my order, acted like he hated his life and was absolutely rude and miserable. When I went back the person that I gave the sandwich too to fix acted like I had personally offended him by asking him to correct the order. Will never return to this Wendy's ‍ read more

Just saw an employee walk out of the bathroom stall to behind the service counter without washing hands. Health Officials should close this location before someone gets sick read more

The place was disgusting, all of our food was cold and they were out of everything. Spent $25 for dinner for 2 and neither of us could eat it. read more

this Wendy's is going downhill. Not only do they have an AI answering the orders. The AI will try to rip you off if you don't tell them exactly what you want three times. Then when you get to the drive-through window, nobody is there. I learned all about McKenna having a fever and throwing up and not calling in I learned about nobody at the register ever and then when I got my order which was very simple it was the wrong order and the potato fries were so chewy I couldn't even chew them. I didn't even want to turn around because it was so gross. I didn't want them attempting to make my food again this place used to be so good.. all I ordered was a sausage English muffin and some potato wedges. What I got was a messy, half uncooked egg muffin nothing else in it and chewy uneditable potato wedges. read more

Ordered 3 sandwiches 2 spicy chicken sandwiches and a baconator with fries got 2 chicken nuggets between stale buns and 2 dried shriveled up patties between 2 stale buns with no sauce no lettuce or tomato that I asked for nothing. I got a genuine bag of depressio. read more

This Wendy's location is pretty good for the most part. I have received fairly quick mobile orders but the place can get very busy since it's on route 20. I haven't experienced any off-putting food here so far. I normally come to eat at this location during my lunch breaks on occasion. I normally get the pretzel baconator which tastes great. I noticed some of my stuff comes out a little squished I'm guessing because they're rushing things out for orders. Their drive-thru it's kind of beat up though, and they have a huge hole right next to their drive-thru window when you pull up so you have to be really careful when you drive away from the window, your entire vehicle will sink into the hole on one side of the wheel and I stopped going through the drive-thru because of this. Overall I have had a good experience so far. read more

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If I could give negative stars, I would. HORRENDOUS customer service, filthy bathrooms, and the lowest quality fast food (and that's saying something) I've ever experienced. Do beeter, or just stop doing business; clearly not your calling. read more

ass, watered down everything including water and out of almost everything, staff/manager wasn't gunna refund food or tell us they were out unless we asked why it was missing. one of the kiosks were out of order and they didn't really bother to fix it, no sign or anything. won't be returning. read more

They never give a good quality service. The last time I went THEY GIVE ME A BURGER WITH SOMEONE'S BITE, SO DISGUSTING. Nothing more upsetting than pay for food and its not what you expect. Don't waste your time and money. read more

Zero stars!! Came at just before 10 pm, no fries, got the burger wrong, and the burger was cold. What a dump! read more

Went here on our way through town and got cold food! Paid almost $20 for 2 sandwiches for them to be cold. And the cashier had a terrible attitude. She even rolled her eyes at us as soon as she saw us coming back. Then, as if to add insult to injury, they gave us back THE SAME sandwiches! Reheated. Won't be back to this particular Wendy's. read more

This wendy's deserves to be closed down if their staff refuses to serve people 20 minutes before closing. My husband gets home around 12am. After waiting ALL DAY STARVING, we placed a mobile order & made our way there. 20 minutes BEFORE closing time , we arrive & they refused to give us our order? BS read more

i just wanna say that wendys needs to shut down or sum there disgusting they got all my order wrong i got a baconNader it was dry asf i got my chesse fries with a freaking salad container and the best part there was barely fries it looked like a small fries container was just poured there then my freaking drink was wrong to i stead of fruit bunch i got cherry soda like this is insane and that AI is bad they need to put a real person. read more

Service was adequate .product was overcooked with chicken wrap ,meat very tough.friends food was ok and chili was ok.The restaurant is falling apart and dirty.Perhaps Health dept.needs to check things out. read more

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last Friday worst experience, soggy fries, cold patties, and the night manager was absolutely rude to customers and the employees. Just horrendous service the fact that they allow this behavior from someone managing. Making sure I and anyone I know don't go here. read more

Very good chili great drink selection good bacon I am never dissatisfied when I come here. read more

Wendy's - Order area - Fast Food Near Me - Sturbridge, Massachusetts

Terrible service. The staff seems to be a bunch of teenagers with no or little adult supervision. The drive through order taker was rude and aggressive, ordering me to speak up after I placed my order very clearly into the receiver "A number 3 combo with medium fries and a med lemonade ". Not a very difficult word combination to understand! Absolute zero courtesy! Filled the order incorrectly and tossed the bag of food on my lap saying order up... order up. I guess I should just be happy this young lady is "working" but she's in the wrong industry! read more

So went there other day lobby was closed found out manger closed inside because take out was to busy there were 5 cars in line I work in food industry you don't ever lock customers out so went there next day woman is swearing at top of her lungs I was with my kid listen we all get stressed but to start swearing were customers can hear you come on then woman outside smoking we are walking in say no counter service only computer pre order you have time to smoke but not take orders what is going on crazy so bad for business read more

I don't usually leave reviews on google. But i just want to say that i came thru yesterday through drive thru and the young lady with glasses in a bun who looked about 16-17 im not sure was very kind. every time i come through it's always meh service. either some attitude or just no personality. She served me great service and even though she was under a lot of pressure she was still extremely nice. it's nice to see. she's very professional and i'm glad that there's some positivity in fast food! would definitely come back here again! read more

The new orange frosty could use some orange flavoring, had one in Georgia and it was excellent taste just like an orange Creamsicle, the one in Sturbridge taste like vanilla with just a hint of orange. read more

I wish I could do no stars, 2 of the guys over there call some other lady and just stand like jackass's. Then she tries to call me a liar with the food right in front of her face and then she finally decides to open up the sandwich and admits she was wrong. Terrible service , would NEVER RECOMMEND. Really hope corporate fires those three morons read more

This place is run horribly. Several times I have gone there and as soon as you pull up they say "cash only today are machine isn't working", one of the times I came prepared and had cash on me and they said "sorry we don't have cash to give for change!". Other times I have gone and they have not had burgers, fries, salads, the soda machine was broke. This has been terrible but my daughter loves Wendy's. She needs to get use to McNuggets because driving there on a 20% chance I can just order and get my food is not worth it! read more

This place is disgusting. Bugs flying everywhere, the soda machine looks like it hasn't been cleaned in years, staff swearing behind the counter. But the worst part, two employees standing right at the door smoking while patrons are entering and exiting. My 7 year old starting gagging as he was hit in the face by a wall of smoke. GROSS. read more

There frostys are the best. They're never worst than I expect them to be and are sugary and delicious.

Just wow... had to stop in to get a quick bite and quickly threw away the food. I don't often visit fast food services but this is by far the worst tasting and really recommend you skip it. read more

Once we had hot fries and they were awesome. But again today they suck. Pappery and dry. Ugh. What's wrong with this Wendy's? No wonder McDonald's down the street is sooo much busier. read more

The service is horrible we waited way too long for someone at the drive thru so we pulled to the window. Every staff member we could see turned their back and even what appeared to be the manager could not get the staff to take our order. If this is how they run this store we won't be back. Train your damn staff!!! Not to mention this store is often out of supplies and cannot fulfill our order. Do yourself a favor go to Subway or Burger King read more

I can tell from the other reviews this is nothing new, but going through the drive through today we sat there for about 10 minutes before saying hello into the speaker because no one said anything to us and we weren't sure they knew we were even there. A very rude lady finally responded with a huge attitude saying she already told us we were going to have to wait because they are too busy. We were the only car in the drive through and driving past the lobby we saw no one inside. She had the audacity to tell us not to be rude as we drove away without ordering. Its sad that Wendy's won't make changes here even with all these terrible reviews. read more

Be careful coming here. By the time you drive away and on the highway, it will be to late when you notice you didn't get what you order. Happened the last 2 times. Won't happen a 3rd time. Soda was flat also. I will go to McDonald's from now on. read more

Not only the worst Wendy's I've had the displeasure of eating at, but probably one of the worst fast food restaurants in the country Even with no one in the drive through line, can expect a 5-10 minute wait before order is taken Cashier is rude to say the least. Food was not even luke warm, but cold. Asked to have my fries and nuggets replaces, cashier had a MAJOR attitude. Replaced my order of cold fries, with less than 2/2 of a portion of luke warm fries...so much for their hot and crispy guarantee. My request for a receipt was ignored, attendant just walked away. Burger was cold and nasty, bun was stale. It it's a choice between eating at this Wendy's, or going hungry, go yourself a favor and go hungry...that will be more satisfying then their food. Only reason I rated this restaurant a 1 is yelp doesn't allow a zero Have complained to Wendy's Corporate several times to no avail read more

1 star because there isn't an option for 0. Staff was rude and unprofessional, I was in the line for almost 30 minutes just to get cold food, the manager at 6 pm April 24th refused to replace it, they were out of sauces. Honestly my top number one worst experience at at any restaurant ever. I'm very disappointed in Wendy's now. I'll never be back. And when I took a bite of the fries I was left with a weird metallic taste in my mouth, idk what's happening at this Wendy's but I promise it's not worth you're time, you're better off dumpster diving. read more

I have been here many times over the past two years or so. Sometimes I go in, sometimes I drive up, and twice I've used Door Dash. I usually don't have any issues. Service is solid and friendly each time. Food is decent but not great. Inside of restaurant isn't that clean especially for newer building. I just door dashed tonight and they completely left out a whole meal, messed up the dip, and no straws/napkins. So I am giving a 3 which is fair I think. read more

Do not visit this store, my boyfriend and I have went here a few times and our food is constantly messed up we just got food from here tried calling the store to replace the entire order only for whoever is managing the store at the moment got into a argument with my boyfriend and has repeatedly hung up on him, each time he has tried to call today, he tried each time on the phone to get her name and the number to corporate and each time she hung up the phone. EXTREMELY UNPROFESSIONAL. read more

The Sturbridge location has to be one of the worst locations I have ever in my life been to. I have been there maybe three times this year and every time I've gone there's been an issue and the manager just doesn't care about anything. She is the rudest person ever for someone to tell you that they don't even care that you have a complaint I think is ridiculous I will never ever go to this location again and I will make sure people are aware. When you try to express your opinion to a manager you don't expect them to use the Swearwords at you very very impolite and rude read more

Would to have loved to get some food here but service was so slow they had a line of 20 people without anyone at the cash register. Beside the fact that the staff didn't not seem to know what they were doing, several member were standing around or pacing back and forth without purpose. The restaurant is relatively clean and modern but they really need some restructuring in management. read more

Don't bother going here until they find more help. You will wait and wait and wait and the food is still likely to not be well prepared. In order not to have to wait in line to get inside service the employee suggested we go thru the drive thru which was around the building. Then told that it was cash only at this time. Stay away! read more