The food was so delicious and the service was really great, too!" The smash potato was so yummy and I ate the whole thing, even though it was quite heavy for one person. Chicken hamburger was tender and went well with the sauce and vegetables. read more

Got a Junior Bacon Cheeseburger. It was cold and stale, and had tomatoes even though I had specified in the app (when ordering) - no tomatoes. When I arrived to pick it up, I was told the dining room was closed, even though it was an hour before closing and the app had allowed me to select carry out. Employees were rude. read more

Not even a 1. Manager is in his car smoking weed at 7:00 PM. Frosty machine doesn't work. No Sprite or Coke. No ketchup. Cold fries. Just shut 'er down. read more

Got my order wrong. They lied about when the restaurant was open. Nothing was ready when I arrived. Food was cold. Go somewhere else. read more

Went to College Drive Wendys around 12:30 today. Woman taking orders through Drive Thru was very rude, not only to me but regarding other customers while I was at the window awaiting my food. She was yelling and complaining that people were not telling her their order when she said, "Welcome to Wendy's.". Guess what... customers have no clue that you are ready to take their order unless you tell them. I do not know how the poor man working payment/food delivery at the window can work having such a negative person so close to him. If she can't handle the lunch crowd, find another job. Only reason why rating is in the positive is because the order was correct. read more

food was terrible. staff not pleasant. will not go back . was unable eat food. Not happy at all.

The fact that I refuse to go ti the Wendy's in my neighborhood. I give them chance after chance. My orders are often incorrect not fresh and made sloppily. Even after asking for it to be made fresh and offering to wait it still wasn't fresh and it was cold. read more

Terrible service takes forever for the f******* order they make the sandwiches with their hands rub their heads ,butts backs uncompable workers everyone that works there has an attitude and are not willing to work plzzz replace this locating n with a cook out Burger King or something else this is a disagrace to the Wendy's organization read more

The upper management is ridiculous, they hire a new assistant manager that is doing an amazing job and then they decide they don't have time to do their job to do the training that is required so he can be able to complete his training. They failed him an they demoted him for no reason. The general manager and the store manager are pathetic and downright horrible to their employees. The new assistant manager was the reason I would come me to that store to order food. He would greet the customers with a smile and he would always make customers laugh, even if they were having a bad day. He would get kids to order their own meals. Now, he is gone so is my business. read more

Most of these are the same wherever you go but this particular day this one didn't have any hand soap in the men's room,so I went to grab a worker and he told me that they couldn't locate the soap which I found to be very unusual,(never heard that phrase come from a restaurant of any sort).So he suggested I use the sink behind the register to the left,I guess that was ok. read more

During a Pandemic, this is the only place that I have seen where the employees were not wearing any protection. No gloves, no masks. Nothing. My mother and I drove here last night for a midnight snack. I was able to see inside from the drive-thu window and it was very dirty inside. My mother and I Sanitized the cups and bag ourselves because it was obvious that they didn't care about the cleanliness of their store. Is this Wendy's policy during a viral Pandemic? So with that said, I ordered a Dave's Double, paid for a double and when I got home I realized it was a single. This is not the first time (apparently from other reviews) that they cheat the customers. Will NEVER EVER come back here again. Ridiculous! read more

Came before opening 5 minutes wouldn't let me use the bathroom and 4 people just standing around doing next to nothing, just needed to use. After coming off highway, SO LAZY but what's the be expected of Wendy's employees lol read more

Stopped in for a quick bite on my way to see a friend. I needed to use the restroom, so I opted not to use the drive through. The restrooms were very clean! Service was fast. My order was correct and hot. I am surprised to see so many negative reviews. I will say, it is about 1:30pm on a Thursday - not sure if that makes a big difference, or not. read more

I guess it might matter that it's during covid and on a Friday. I can't help but note that the order taker mumbled and we really couldn't understand anything he said nor did he feel the need to help us in that regard. That said, we pulled around and we're pleasantly surprised to be met by a woman who had apparently taken over at that moment. She rerang us with the proper special and had a friendly disposition. I'd recommend some customer experience training for this location! read more

I absolutely love Wendy's! My food was hit and fresh. Also made exactly how I wanted it. read more

Wendy's - a hand holding a cup of fried chicken - Fast Food Near Me - Suffolk, Virginia

Wish I could give zero stars! Walked in and was ignored at the front counter for so long that I gave up and went thru the drive thru. Even the drive thru etiquette is bad! They will always get business due to the proximity to Walmart (and frosties), but it is not deserved. AVOID AT ALL COST! read more

Went to order the Cod Fillet sandwich this afternoon from this location and received one of the worst sandwiches I have ever had. The fillet looked/tasted dry. The bread was horribly burned and the lettuce looked old. This is unacceptable! Horrible service. You can't say Quality is Our Recipe when the quality of the food is 1 star. read more

Wendy's - Cod Fillet? Is this quality? Nope - Fast Food Near Me - Suffolk, Virginia

I went through drive thru today February 11th . I ordered a baked potato and chicken sandwich at around 12:30pm. I waited in line and when i got to pick up was told they didn't have any baked potatoes. Now if I was told at beginning I would have ordered differently but to wait and then be told is not good business. Linda jcllathrop@aol.com read more

I give this location a 3/5 stars. The drive thru is normally very quick,however, this does NOT mean that your order is correct. During our visits before the previous six months our food has always been fresh and correct. However, more recently our orders have been highly incorrect. I always ask for extra pickles on my burger and they only give me the regular amount of two. This leads me to ask yet again for extra pickles. I now have to go inside to order my food to make sure everything is correct and fresh, that way I do not hold up their drive thru line. read more

The ladies were all rude, I understand it's fast food! But the food was all burnt and fries were sad..

Went to pick up an UberEats order and the inside is closed because of Covid so I couldn't simply go inside and pick it up, I ended up waiting in the drive thru line for 35 minutes even though all I had to do was pick up an order that should have already been ready and there is no mobile order parking like other restaurants. Wouldn't accept and order from here again read more

The food was so bad I tossed it out. I ordered the grilled chicken sandwich. First They totally over did it on the sauce, the tomato slice was overripe and mushy, the chicken breast was cold and rubbery and the baked potato was all dried up. Everything tastes totally awful. To top it off, all they had for iced tea was sweet tea. It was only $6 or $7 but I was irritated to waste the money. I went to a gas station and got a Cliff bar for lunch instead. read more

Not no but Hell no!. Went to the drive thru this evening and ordered my burgers with no tomato and no lettuce. Not that I don't enjoy my veggies but if anything is going to get the bun soggy before you get home it's the sorry wilted vegetables. The time it took me to get home a mile away and I opened the bag (no napkins) I knew I was going to be displeased. Sure enough after unwrapping the smushed soggy burgers the mystery tomato and lettuce were present for duty. I guess they figure at their low wages that the customer can remove their own unwanted ingredients, especially if they use the drive thru. So that being said after picking off the vegetables I took one of the burgers and broke it up for the cat who gave it a cursory sniff and looked at me with that "are you kidding me look?" Only saving grace was the Frosty which even at large seems to be shrinking in quantity. read more

THE worst place ! No chili no potatoes no paper towel in horrid bathroom and employees very rude. And no concern whatsoever... got money refunded and went elsewhere. read more

I have been a Wendy's fan for many, many years having lived in Columbus, Ohio, the home of Wendy's. I have always loved the taste of their burgers. They remind me of the burgers at another Ohio institution and Dave Thomas even said he loved the other burgers, knew the owners and wouldn't say no when asked if he had tried to duplicate their recipe. I feel sure he must have. However, tonight I just had a Wendy's burger and fries that I could not eat. The fries were barely warm and gummy. They weren't even close to being crisp. I ate 4 or 5 and put them back in the bag. Believe me, that is not me. The burger was tasteless and awful. I asked for mayo and I could see the tiny smear but it was so slight I couldn't taste it. I choked down the sandwich because I was hungry but I will never go to this location again. I am hoping it's just this location and not all of Wendy's. read more

I went to Wendy's to reward my son with a frosty for completing his first week of school. The service at the drive thru was fast, the women at the window was very pleasant. I would return again for my own frosty but I'm on a diet lol. read more

Newly renovated. Service was fast. Very clean even though busy. Free frosty with check in !!

This has to be the worst Wendy's in Hampton Roads. How can they forget to add my sandwich and give me cold fries?!?!

This Wendy's location (College Dr, Suffolk, Va) is currently tied with the College Dr. McDonalds for "Orders Gotten Wrong". My problem is that I'm an optimist and willing to give 2nd chances; or in this case, 4. This Wendy's location has gotten 3 out of those 4 orders wrong. With a miserable 25% order accuracy rating, it has been made perfectly clear that they simply stopped caring about their customers. read more

Poor, callous customer service. Prefers drive through customers over those who are inspired enough to get out of the vehicle and walk in. Told lobby customers "we'll get to you when we get to you" and "the manager doesn't have time to talk to you." Does not know the value of good customer service but will learn when customers stop coming. read more

I waited in the drive thru for ten minutes for my food. I got home and the fries were cold and tasted about two days old. Horrible!!! I won't bother to go back. It wasn't worth the money I paid for it. read more

They suck! At 6:00 on a cold night they have no chilli!!! Another night they had no baked potatoes. I'm afraid to go back for fear of them having no burgers!! Pathetic read more

This is their new Wendy's and its only the 2nd time I've gone there. Yesterday I bought my usual #1 combo and hit the road. When I reached in to get the burger out I thought they were packaging them different because it felt so hard....maybe a cardboard dome over the burger to keep it from getting smashed. Nope, it was the burger! The top of the bun was rock hard! Of course I'm miles down the road by this point and wasn't going to turn around just to get an edible burger. Besides, I generally don't complain about my food and then expected it to not be messed with. Bottom line, there is NO WAY that worker didn't know that bun was dried out....no way. My first instinct is to just stay away from there.....however, if I do go back I'll be the guy in front of you taking my time to make sure my order is correct and EDIBLE! And Megan H., please don't waste my time by sending me another phone number that doesn't get answered. I complained about your restraunt in Newport News and you just blew smoke. Forget about it and focus on doing more quality control. BTW, you'll have to get out from behind the desk to do that. read more