Going to have to knock them down to star for this one (see latest pic) Not taking much pride in their work, although they do take care of those lines at the drive-through pretty fast, perhaps too fast They do however continue to be polite and helpful, and the food taste better than it looks, and you can get pretty good deals through the app read more

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I try to avoid bad reviews but this was crazy. Came for lunch and the drive thru worker had to tell the front desk cashier to get out front she had people after waiting for a while. She walked out slowly rolling her eyes at us and an attitude like she couldn't care any less. Ordered for dine in and she gave it to us to go, fine whatever. Went to get my soda and the machine was over 3/4 empty of flavors/out of syrup. Took the last large lid for my drink as the other lid sized were just gone. Not a napkin to be found except for a single almost empty roll of paper towel. Food was barely warm, and we couldn't even get every thing we wanted as they were "out" of things. Toilet paper was found on the floor outside of the bathrooms. Restaurant was dirty with spills and residue all over. Last time I'm going here unfortunately as I love Wendy's lemonade and frosty and baconator. Sad read more

Literally no one ever is working. Twice we've been told that no one showed up for work and no one could take the order. Then we were told their system was down and they couldn't take an order. Tonight, the door dash driver cancelled the order after messaging me saying the 1 worker that was there was out in the parking lot with her boyfriend and not making the order. Crazy. I feel bad for the owner of this Wendy's because none of the staff actually works. read more

If this is the Wendy's on Erie Bilvd then wow it was not terrible it was incredibly terrible. I thought I may have left the country. Nice to see expression but that doesn't mean you have to be rude. Rude slow and insulting. I thought Wendy's was a happy place. Hey staff with out customers you wouldn't have a job. How about a little respect. read more

Need competent staff! My order took half an hour and they seem to not know what the heck was going on. They couldn't get their act together. The red headed manager said they weee short staffed and they couldn't keep themselves paced. read more

I was waiting for 15-20 minutes for someone to come and take my order but I was ignored by all of the staff. It was very rude to me and my family at that time I decided to leave as soon as I got to the door to leave they start laughing and mocking me and my family very unprofessional will not be returning!!! read more

I'd give it 0 stars but it won't let me. this place is absolute shit. placed a Mobil order for pickup thru the drive thru. pulled up to the window and the woman said I had to come in and get it. it's not a big deal but the woman was so lazy she couldn't walk 10 feet and hand me my order. there was nobody else in line at the drive thru she was just standing there doing nothing. read more

Do not order from this terrible location. Forgot multiple items in my order including the extra ranch I payed for. I was fairly disappointed in the service. read more

Haven't got our food. It's been at least 20 minutes. Don't know when we will get it. Not even a big order. We were told to drive up a bit and everyone else is getting their orders not us. Don't recommend this location. read more

Wendy's - Fast Food Near Me - Syracuse, New York

Went on 2/11/26 for a mobile order around 20 minutes before closing, so I understand not receiving my order as they had already started cleaning. Instead, the workers avoided me for 10 minutes then asked me if "everything was good." Lied to me about someone else picking up the order as I had just placed it. Just tell me next time you decided to clean up early, or change closing time to earlier. read more

This is one of tge dirtiest fast food restaurants I have ever been in. Most of the employees were not eearing hair nets or rubber gloves. The ENTIRE floor was sticky. The drink dispenser had a mess of flies in it, and looked like it hadn't been cleaned in a year. There was spilled food and drink everywhere. There were multiple puddles of liquid (water?) Throughout the dining area. Food was mediocre. The manager told one employee that they were going to have to change out the fryer oil twice a week, and he asked her why.... SO GROSS, will never go back. read more

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That is the dirtiest Wendys I've ever seen. We went inside and could not find a clean table and there was only one other person in there. None of the glass has been washed in years, the vinyl seats were ripped and filthy. The food was served barely warm. read more

My buppy threw up after eating a cold burger and they forgot my triple berry frosty I will be getting my triple berry elsewhere! read more

Ordered from DoorDash, no complaints for DoorDash, most of the food we got was okay, MOST. Forgot two drinks, which were still on the receipt, mind you. read more

Ordered ahead and waited a while for my order. Quite a few employees but not much progress being done. Why did I bother ordering ahead if it's not going to be ready when I get there. I even waited a bit before driving to the location. read more

Dining room is closed and has the lights off, making it appear closed. On the door showing drive-thru and dining hours, there is no sign posted that it's closed. read more

The food was cold and the nuggets were bad. Tried feeding my kid the nuggets and ended up spending five hours in the hospital because of it. Wouldn't recommend this store to the starving honestly. Not to mention the service was below par on every aspect. The man at the window of the drive through wasn't at the window for majority of this interaction and didn't seem to care about the wait time (around 15 to 18 min). Again I wouldn't recommend this store to anyone. read more

I went on 2/2/2025 gave us some old chicken nuggets and it gave my 2 year old food poisoning. She projectile puked 4 times in a span of 3 hours. read more

Never order your food here past 5pm. Not only does it take 5+ Minutes for them to take an order but when I came for lunch on my break I waited i line after she told me over the speaker she would be right with me in just one moment. Then i sat at the speaker for 20 minutes and after that i pulled around to the front and saw all the lights were on except the cashier spot for the drive thru. After waiting another 10 minutes I parked my car to see if anyone was inside and so I tapped on the window since the door was locked and there was a worker sleeping on the tables bench. She had a line waiting in the drive thru that blocked traffic at the intersection and didn't even seem phased when me and another customer who waited in line for almost 30 minutes. So poor service. Terrible Management. And the worat part is this isn't even a one time issue. read more

All I got was half my crew called in. Bullshit!!!!! 9:30 at night and can't handle 3 cars in the drive thru.

Awful, got this app again just to make this review. After waiting in line for 20 minutes and at the speaker for another 20 they said "we are no longer taking orders at this time" what else are you doing? Could you not have let me and the other people in line know before hand? Absolutely ridiculous. I'm not a Karen but I really wanted to be. read more

First of all, the bathrooms were absolutely disgusting. Not sure the last time they were cleaned. Was going to tell someone at counter about them, like the bathroom sign says to do. However after standing in line at cash register for over 5 minutes waiting for someone to acknowledge that we were there, we walked it. No comments from anyone working. Not even a "We'll be with you in a minute." Find another Wendy's. Crossing this one off our list. read more

I ordered a salad and Diet Coke. The coke was $3.50 and had no taste - out of syrup - worthless. You did not provide a fork and when I asked you said you were out of forks and offered a spoon. RYFKM - How do you not know to order forks???? Wendy and her dad would be so disappointed! Do better! read more

I was presently surprised by this fast food chain. I rarely eat fast food, but I was craving. The burgers here are delicious! Everything tasted as fresh as fast food can taste. My food was ready very fast and the staff was friendly. Can't pass up on a frosty! Expect a combo to be about $10. read more

This is the absolute worst Wendy's is ever been to. I keep trying to give it a chance but every time I go, it's either something wrong with the food or they take forever. Today the French fries were stale old and dry. Whose running this place. I've never been to a terrible Wendy's. Well it's in East Syracuse. read more

They gave me to different prices at the speaker they told me $14 at the window they told me $44 they don't have vanilla frosties and they messed up half of my order read more

i was there this morning and over heard a district manager being rude to one of her workers. I felt so bad for the poor girl and really wanted to tell the young lady don't allow anyone talk to her that way any job isn't worth that. The young lady ask the manager to call management and the District manager told her no she doesn't have to it's her store and to leave her store, the young lady then walked to leave and then tried to call the police on her because I guess she wasn't moving fast enough at the manager speed of satisfaction. The girl left crying walking home , I felt so entirely bad for her. The attitude that manager has in the morning is not fair to others and their feelings. I will be contacting someone above the manager . I go there every morning and the girl was so sweet I was shocked she was being treated that way. No one should never be talked to that way. read more

everything about this place is fucking embarrassing... garbage shitty empolyees that literally ask for simple orders because they are not competent enough to make any order more than one combo item and also randomly close in the middle of the day when they say they are open. embarrassment that this shitshow is still even open and if you work at this place you are the lowesg of the lows in this world and don't deserve a job read more

It was dirty as hell and the food was good but it was dirty as hell. The soda machine was all junky and the soda tasted terrible. The tables only get cleaned at night and it is a germ factory in there. The toilets were clogged and they had horrible customer service. They didn't even knowledge that I was waiting for myself to order. They wont stop cursing and they just went to the bathroom every 3 minutes after they did nothing. I wouldnt go here if I was you. They are nasty to their customers and won't even serve us properly when I had some people coming over to visit me. They are bitchy and rude. Dont go over to this restaurant if u don't want to get diarrhea because that's what I got from coming to this restaurant. Never go here if you want diarrhea. read more

I've been to Wendy's 100 times and have never had a problem, until I came to this one. We ordered 2 breakfast sandwiches and they asked us to pull to the side so they could run the order out to us. 5 minutes into the wait, the car ahead of us received their food after they pulled to the side, but they messed up the order and had to send it back. 10 minutes after that, they finally got their order. We waited ANOTHER 10 minutes for our food, and they had their runner ask us "what was on your order again?". After that, it was clear they had no clue what they were doing and we left. They couldn't even give us a refund... We were on a time crunch so we figured "fast food" was a safe way to go, but this place has to get it together. read more

So disappointed that my chicken sandwich was raw in the middle and the phone number is not receiving calls.

You will hardly ever see me review a fast food joint. I am just not into them, especially when I know I can find much better food for just as good of a price. For the most part I can preorder at a gourmet place so I don't have to wait....but you know sometimes it's just necessary to stop real quick while you are out. I am sure lots of us have to once in awhile. Very rarely is the food like it is on the commercial also...usually less than stellar looking...and not as appetizing looking. I have to say one time in town I stopped here for a place to eat on the way out...it was phenomenal. The burgers were full and buns fluffy and fresh. The fries were to die for, hot, crispy, buttery and good. I have never eaten at a Wendy's this good EVER...Everything look just like the commercial...I even only got a Jr cheeseburger and it looked almost like a Single....which is easily twice as big. If ever in the area I will most likely stop to test and see if it is as good as the first time...I enjoyed it, for a fast food place... read more

Drive thru takes for ever to pick a mobile order. Order was not even ready when I finally got to the window 20 minutes later. I don't see this restaurant improving should buy a bunch of stocks to close these stores. read more

This location keeps going downhill real fast!! Second time this month we stopped in and the dinningroom was trashed and no one even tried to clean it while we were there,there were 2 cups of ketchup on the floor when we walked in and it was there when we left.The trash inside and outside was stuffed full. There was no one at the counter when we walked in they were all out back hanging out when maybe they could have cleaned the diningroom. My burger was driedout and burnt to a crisp,didn't bother taking it back we dumped the food and left. Use to love Wendy's over all the rest but I think I will pass from here on out. read more

Ordered $30 bucks worth of food and I am missing $12 bucks worth of food. I am missing 4 items. A whole meals worth.

Wendy's is our "Go To" place if we want a quick salad, as they seem to be consistent form one store to another. We stopped at this location on Saturday 6/15/19, and will not be going there again. 1. Store is run down and dirty overall. 2. Counter Service was slow at best. 3. Food did come out as ordered and fairly quickly. 4. This is the worst--as we were eating our meals, an employee(same one that I had just gotten an extra sour cream from) came out of the kitchen into the dining area and puked in the garbage can next to the soda fountain. She then wiped her hand on her face and then on to her uniform. It continues--she went back into the kitchen but came right back out and repeated the whole thing again, then returned back to the kitchen and to the register area. I did call Wendy's and a supervisor called me back. He told me that he researched the situation and found out that the employee had punched out for the day when this happened--really--not an answer in my book. Needless to say, we dumped our meals(not in the same garbage can) and will never visit this store again! read more

This place is terrible. Poor experience the last two times I have been there. Three of us just went there. One of the employees budged my roommate in line after we had already waited a few minutes and the manager knew he did it and allowed it. I would never allow an employee in my store to treat a customer that way. Another employee kept pushing past my boyfriend and I while we were waiting for our food she was just being extremely loud an obnoxiously eating a frosty. It was gross and rude. Very very poor customer service here read more

Went to this Wendy's one day while I was shopping with my brother. Not being from the Syracuse area, we figured Wendy's would be fine to eat since we have one at home. The fries were cold and look like they have sat to the side for too long. The chicken sandwich looked nothing like the picture (and yes I know that this happens at every fast food restaurant). The chicken was all soggy and tasted awful. Very disappointed, definitely not worth $17. read more