Yes ... I know you are doing a double take because this chain restaurant is getting a star above my fast food chain star maximum. The reason .... SERVICE!! Top notch over the top care for the customer from each smiling team member. I am sitting here watching the interactions with senior citizens and families with a desire to stand up and applaud!!! While in line one staff member mispronounced a customer's name and quickly apologized with the two women laughing together (Imagine that, a fast food worker and a customer laughing together ... it just too quality customer comes first service!). This Wendy's also supports community organizations by sharing the wealth!! It says something special about a management team when they stand up to say WE ARE OUR COMMUNITY especially for a fast food joint more attuned to just passing out the food. As for the food ... chili was served steamy hot, which was just right. The BBQ chicken salad was fresh & tasty. It was obvious food was being assembled here because customers were allowed to sit and staff members delivered food with a smile, So, yea there is no Chef Wendy back in the kitchen using her unique to West Deptford recipes for her customers. And, the chili here tastes like the chili in LA. It is a factory creation but I have noticed the signage that is pushing fresh quality so perhaps Wendy's is positioning themselves to be the new number one. I just cannot rate a chain fast food restaurant higher than this ... Only restaurants with creative chefs and cooks deserve those ratings but this Wendy's has done the impossible by gaining a fourth star! Kudos!' Yes, I want to stand up and applaud!!! read more

Wendy's - Great salads!!! - Fast Food Near Me - Thorofare, New Jersey

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I gave them 3 shots since Dec - They cannot produce a HOT, melted cheese burger. How can they sell cold hamburgers ? Because folks put up with it thats why. Stay Away. Garbage . Wendys Thorofare G.Y.S.I.O. read more

Why do I keep giving this location 'another chance'??!!?? Every single time there's something wrong. I guess because it's so close and the apple pecan salad is the only decent FF salad. Well it should be! This time....not the right lettuce and no blue cheese. But if it was just this once, maybe no review. Or they could have just told me they were out!!!!! read more

This is the absolute worst Wendy's in south jersey by far. I'd rather go without eating than to buy anything from these incompetent people. I just called about another offer of mine that was wrong. The manager very rude, rushing to get off the phone, try's to interrogate me on his mistakes. I'd like to see this place shut down because of how bad these people are at customer service. Terrible experience and I will not be going here again read more

I'm pregnant and was craving wendy's spicy nuggets so bad. My boyfriend and I made a late night run (about 10pm). They weren't busy. I Got my order and nuggets and fries both smelled burned and tasted even worse! It was like they cooked it in old oil? needless to say my craving was not met and I wanted to cry over nuggets . We should've went back to get our money back but of course we got no receipt. $11 in the trash. read more

The service is horrible. we sat in the drive thru for over 20 minutes just waiting for them to give the person in front of us their order. then by the time we got to the window, our food wasn't even ready.. my mom asked the guy if it was only him and he said yes. that is despicable read more

I intentionally asked for 4 sauces cause they skimp so hard on the sauce and they still gave me only 2

I've been coming to this Wendy's weekly for a couple of years now...Their receipt machine has been broken for almost a year now.. there was no bacon on the bacon Burger. The chicken on the salad was very dry. read more

Wendy's food and their customer service have gotten worse by the month. I stop by this particular Wendy's maybe once a month and there is always something that affects my order. Either they are out of something, the soda dispenser doesn't work, the receipt printer is broken, or the paper cup holder collapsed as it was being pushed through my window spilling 3 cups of soda all over me and the car (thankfully it was sugar-free). Their workers that seem annoyed at any request, cold hashbrowns fries, nasty breakfast sandwiches... This Wendy's is not worth the wait either. Sorry Wendy's - this time its good bye. If I need anything, I will go the extra couple hundred feet and go to Wawa. read more

Menu was not lite Southern chicken sandwich was soggy Gave it to my dogs and I was starving Didn't get a straw for my Frosty This place used to be excellent Really going downhill Sunday night at 6:45 read more

THIRTY MINUTE DRIVE THRU WAIT!!!!!! When we finally received our food, the customer service was horrible. No apologies for the wait, no pleasantries. Food was undercooked when we received it. The order was wrong. AVOID this Wendy's at all costs! read more

The place is filthy disgusting inside. Only went in because the drive-thru line was so long. I'm so glad I did. Took a look around and walked right out. I know it's fast food and ridiculous to expect much but, come on. Is it too much to expect them to atleast half-ass a clean-up job? It looks like no one has even attempted to clean anything in atleast a month. Not surprised to see this location had 1-1/2 stars. Do yourself a favor and just stay away. read more

Make sure you check your order. I know I shouldn't be that angry of chicken nuggets but after the day I had that's all I wanted and I didn't think it was to hard to ask for one decent employee. But I am stubborn enough to not go back over something so simple read more

If I could give this place zero stars, I would. It is completely unacceptable for the person taking orders to be rude and yell at an innocent customer. It is not ok to take frustrations out on the next person in line during a busy lunchtime. read more

I've been going to this Wendy's for 9 years. I love their chicken nuggets and burgers. They have excellent customer service and in a convenient location read more

I was at Wendy's about 11:30. I ordered a 2 for $6.00 and a Double Stack with a Senior Discount and a free Chocolate Frosty. The worker seemed to understand what I said about the Discount. I come to Wendy's almost every Saturday. The total was $8.53. My issue is no receipt and no didcount. read more

Personally I work in costumer food service, the service is always so bad and the food so cold. I get what it's like working in that type of environment, management needs to go something better read more

Don't know how to count. Will give you 15 nuggets instead of the 20 you order. Bitches.

I'm typing this review as I sit in the drive thru line. I swear I think they cook every order as you order it. I spent 10 minutes in the drive-thru and ten minutes waiting for my food. I thought BK was going down the shi**er but Wendy's is giving them a run for their money! They also usually have multiple items missing from their selection. Just go to Wawa next door, it'll be quicker ordering an entire sandwich. read more

I stopped yesterday, and got the new Bacon Pub Cheese Burger, with the nice pretzel roll... It was surprising good, and had a little kick to it... Well, today I thought I would stop by and get that burger again... Sadly it tasted nothing like the Burger from the day before... The only condiment I could find was ketchup... Very Disappointing! read more

Didn't let me use the drive thru because I was riding a bicycle. It's also a Wendy's.

This Wendy's is absolutely the worst Wendy's I have ever experienced in my life. I like the Wendy's food in general it's good food,however about 10 out of the 10 times I've been to this one specific Wendy's in the past two years the drive threw easily takes 15-20 mins or more given the line isn't wrapped around the whole building which it does since they are so slow. Every one of my friends in the area who are familiar with this exact Wendy's, agree it's the worst Wendy's ever for customer service. Today I ordered 6$ worth of food waited forever as usual and was charged over 15$ now that I later checked my credit card records. And while I was waiting forever at the window too for my food since 15 mins after I order the food isn't ready, the guy who was in front of me walked back to the window right near my car and had to complain because they forgot his soda. read more

I love Wendy's don't get me wrong. It's cheap and makes my stomach happy. But tonight, me and my friends were hungry and got a 4 for 4, chicken tender meal, and 2 frostys. They told us we needed to go to the side and wait for the food and it was fine. There was 2 cars on either side of us waiting for food as well. A nice coworker came out and gave us food, and it was the wrong order and we still didn't even get our drinks. We gave the order to the car next to us because it was their order and we weren't gonna keep it. The people didn't even know we were still waiting for our meals. So we pull back up the drive through and explain everything to them AND THE MANAGERS A FUCKING BITCH screaming at everyone. 20 minutes later, aka right now, we're still waiting for our food. read more

Maybe I'm just a sucker for bad service... I skipped the burger request this visit and opted to order a salad and a potato with sour cream... How do you forget to put salad dressing and sour cream in the bag?? Luckily I had both at home. But there's still no excuse for this type of poor service. read more

Order was right. First worker was great. Second lady gave us attitude when we asked for another straw. even tho we had 5 drinks and she gave us 4. read more

Hands down best Wendy's ever! Absolutely superb food and the staff was beyond friendly! When I was there the other night the girl Bella with the beautiful blue hair was so helpful and helped me make a delicious custom order that left my mouth watering for hours! If anybody deserves a raise in pay or position it's 100% blue haired Bella! read more

Every time I come to this location, they always forget something. I don't like posting bad reviews but the experience I just had was so rude. They forgot my cookie I asked for& it's late so the lobby is closed. I stood at the door & the drive thru guy looked at me like I had 5 heads. He said something to his Co worker & the way she said they're closed inside was rudeeeee. I was like I know. I went up to the window& the guy was making it like I was wrong. Lol don't forget my stuff buddy& that won't happen. read more

I've seen videos and her stories by have never once experience the bed drive through experience until tonight. I went to the Wendy's in West Deptford next to Wawa and right off the bat. I knew there was gonna be a problem because the woman that was working had a nasty attitude at the drive-through speaker and I got a chicken sandwich and when I got home, the chicken was so burnt that it was black, so I took the food back to the drive-through because it was one of the expensive sandwiches, and when I tell the lady at the speaker I was here because my food was burnt, she had a nasty attitude and told me to come to the window after I did that she then proceeds to ask for my food and took the sandwich and examined it in front of me. She then tells me it was made correctly to which I say no it was not, and then she looks at me and goes well, You ate half of it I did not I in fact only took one bite of it and realised it was like eating cardboard and then wait five long minutes in the drive-through window, waiting for them to bring me a new sandwich and when my sandwich was brought to me it was brought by a young guy and he literally threw the bag at me and told me to have a good night. I have never wanted to jump through a drive-through window and strangle the life out of somebody so bad in my life. I am so mad that these drive-through employees can be so ignorant like I get there tired and all, but when you look at the pay that they're getting I really don't care that Wendy's will be lucky if I ever go back there again!!!!!!! read more

I was here a few years ago and had a bizarro experience,found myself in the same area today. However I opted to avoid the mutants here this time; read more

So I stopped here on my way home from work because I was craving their tropical berry lemonade. First of all it took them forever to help me. From the time I pulled into the drive thru lane to the time I left I was there for 15 minutes and there was only 1 car in front of me. I ordered spicy nuggets. Got all the way home took them out of the bag starving. And they weren't spicy. My fries were half filled in the box. All the employees looked like they were under 18 it really so funny. They might need some help there. read more

Slowest service on earth. The line isn't long cause they are busy. It's because they must have turtles working there. And the food is subpar for fast food. You expect it to not be that great but come on people. I mean turtles read more

It's fast food, which already turns me off. The food also tastes bland. Their chicken nuggets were soggy. But if you are partial to Wendy's then you will love it here. It's not a bad Wendy's, I just really don't like Wendy's. But 2 good things, their sprite is perfectly mixed and their honey mustard is amazing!! read more

Wendy's - Apple slices at Wendy's - Fast Food Near Me - Thorofare, New Jersey

The workers are okay but the food isnt. Ive been to this wendies plenty of times over the years. Id say 8/10 times the food is old. I hardly ever leave reviews but i just had to let my anger out because these fries are just outrageous. read more

Worst run BUSINESS, not even wendys. Slow, horrible service every time. They should be shutdown. They were horrible pre covid but now its unbearable. read more

I went through the drive-through and ask for a large fry and a spicy chicken sandwich. The fries container was only half full and most of the fries were hard as a rock. I think they were saving these fries. I'm so mad. I just wasted my money because they were not edible at least the sandwich was OK read more

Go through the drive thru and spare yourself the creepers inside. Seriously some odd people here. They were so slow as well. It was difficult for my friend to use her credit card and it seemed like even the manager didn't have a clue. Food was fine. What your expect from eating at a Wendy's. read more

Had a similar experience as some of the other reviewers here in that service really seemed to be disorganized and slow. Stopped here today because I happened to be in the area. I wouldn't go out of my way to come here again. read more

My order was completely wrong and it showed it tasted like the lines were old go get a sprite from there and you tell me

I live right next to it and know all the faces there. I go there when I'm too lazy to cook something. Now listen up lads, because I'm going to tell you the meaning of fast food. It means to get food, faster than you would normally get it... at a decent price. They ain't wizards there. It still takes time to prepare your food and it wont always be perfect. For what it is, I'll always go there for a quick fill. Don't listen to a single other picky review but this one, I swear it ain't bad if you know what you're gonna order. Let me address all the issues stated in the previous reviews: "It's fast food!" - Yes, it is. You go there, you get it, you hate yourself later. It's a cycle. "Everyone working there is a creeper!" - If you're judging people by appearances then I don't know how to please you. They're plenty nice in there and I don't see why appearances would put you off. "Food making was disorganized and slow!" - I can immediately assure you that in the time this review has come out from the previous ones, that it does not seem that way anymore. They have a whole new wave of workers now. "They forgot my [insert small and insignificant item]!" - bruh. I got mad because they forget my straw every time, then I realized that when you're in there, the straws are RIGHT behind you next to ALL the other condiments and small things. They expect you to at least grab one on your way out. My ONLY gripe is that they put too much ice in the drinks. It's water by the time I come back to it 10 minutes later. But I think all food joints do that, so they don't have to put as much fountain soda in. Pat on the back for you! You read the entire thing. read more

I have a free jr frosty key tag that says you can get one every purchase and visit for the whole year of 2015, yet I went around the drive through 2 times with in 10 minutes and purchased something both times but the second time refused to give me my frosty, I paid for the key tag you can't not give me my Frostys , this is not the last you'll here from me. read more