Absolutely ridiculous. It took 20 minutes to get my food. No one else was in the drive through and they got my order wrong. And I was told there's nothing that they can do, because I already took it home. I am sick to spending money at Wendy's. For you guys to mess it up. Thanks for nothing. Dave thomas it's rolling in his grave. read more

There was no one else there when I pulled into the drive-through. I still had to pull over and wait this morning. All I needed was breakfast potatoes and a large diet coke. Seriously, how is that a huge wait with no one behind me either? Plus, they brought out potatoes and no beverage. I was distracted, so it did not even dawn on me til I pulled into work. It was too late to go back and so there was no caffeine for work. My coworkers now hate you, Wendys! read more

I remember when Wendy's was really hot and juicy as advertised. Not here or in most locations Ive been to lately. The burgers are overcooked and dry. The tomatoes were small, looks like they put the ends with the skin. Basically the food quality has gone seriously downhill. The only reason I'm not giving them a 1 star is because the workers were very kind to me. As a disabled Veteran I really appreciate that. Hope they try to improve or Ill just have to find another favorite fast food restaurant. Robert US Army read more

Ridiculous!! Hard as a brick! I only live 5 mins away. This didn't happen in 5 mins!!!

At lunch, I went to the Wendy's on Michigan & Venoy Rd. I ordered the Mushroom Bacon Cheeseburger. They were out of mushrooms; I was asked if I still wanted it. I asked if there would be a change in price. I was told, "No." So, I order a Baconator instead. When I say it was cold, and dry as if it had been sitting under a lamp. believe me. I was disgusted and dissatisfied. It's a shame how they are treating the public and I will report them to the Health Department!!!!!!! read more

-be me. -wake up late on Labor Day wanting something for brunch. -choose Wendy's -order pickup through DoorDash -order confirmed (will be ready in 10-15 minutes -get to store to find my order was denied (no biggie) -wait 5-10 minutes for someone to come take my verbal order -new guy at register, so ordering is a little slow but not a dealbreaker -order cold brew coffee (new guy asks manager to make them because he does not know how) -she tells him they can't do caramel so I order chocolate -order complete and in the system and identical to the order made on the DoorDash app. -new guy asks manager if she can make the chocolate cold brews because he doesn't know how. -she tells him they can't make them, until she sees that the order is already submitted -manager scoffs and gets to making the cold brews with no issue (my guess is she just didn't want to do it) -while making the cold brews I add another sandwich to my order. just one sandwich. the drinks come out, my food comes out, and I check the bag. missing the sandwich I added to my order -I let new guy know and he says it should be out in just a couple minutes. -5 minutes later new guy lets me know it should only be another 5 minutes. -Another 15 minutes go by and I'm holding my temper because I don't want to blow up in the middle of a Wendy's on a kid who is only doing what he knows how to do -I receive my sandwich, tell new guy to have a good day and I leave long story short, my order was cancelled on DoorDash because (Im just speculating here) the manager did not want to make the drinks and cancelled the whole order. It took a long while just to get my order taken after the small inconvenience. Manager had a poor attitude about doing her job, and did not seem to care about helping the new guy or the customer (me). after a long period of time I finally get my food, but a sandwich is missing. I wait ANOTHER long while waiting for one chicken sandwich. all the while I'm noticing a lack of hairnets and gloves for cross contamination prevention. this was supposed to be a 10 minute leave home and get back trip. I stood in the lobby alone for 30-40 minutes. Poor service. Poor attitude from the leadership there. Poor health standards. I do not recommend getting food from this establishment if you're not looking for a headache for a side dish. I do recommend a visit from corporate and some serious review of the leadership at this location. read more

Never has what I order and their support is NEVER available so now I'm forced to get less food for more money and no refund. Over this place, just needed a quick something after working all day. read more

This Wendy's has messed up my order over six times now. It seems that every time I order a sandwich no matter what I order, I always receive a chicken bacon ranch sandwich. I ordered a pretzel bun chicken pub. They did not give me a receipt with my purchase, but this was the last straw for me. I don't even write reviews often, but if you want to get your order made wrong after paying extra for a specific sandwich, go here. Just very dissatisfied. read more

It didn't look like the inside was open with a few signs on the entrance doors, so I go around to the drive through and there's about 5 cars in front of me and coming around the corner no one moving and the one car in front still sitting there, it was at least five minutes before I could even pull and place my order, now mind you I'm in the car with four of my grands and my babies are hungry. So by the time I ordered and was finally at the drive through window it took another five minutes. I still had to wait at least another three to five minutes to get the food, I seen three cars behind leave the line and there was at least another five cars behind waiting. If they're not serving inside, I'm not sure why it took at least twelve to fifteen minutes to get fast food? There was nothing fast except them taking my money real quick and still having to wait five minutes before I could get the meal for my grand babies. read more

Wendy's - Please tell me why it's taking more than 5 minutes after ordering and the line hasn't moved since I placed my order. - Burgers Near Me - Wayne, Michigan

Went there for breakfast for the nursing staff at the hospital - they said they don't have lemonade, coke, sprite, or coffee. Also must not have croissants because our breakfast sandwiches all came on hamburger buns. All the food was cold, especially the wedges. Also don't have ice! read more

Waited 25 minutes in the drive though and only 2 cars have had there orders taken still 2 cars in front of us. Slowest fast food I have ever seen. read more

This Wendy's is terrible. They try to be as quick as possible and end up making mistakes such as repeating the wrong order back to you. Then when you do get the food it's the wrong order. At any burger place I always tell them to take ketchup and mustard off my sandwich. How do you mess up not having to put something in a sandwich? read more

I simply ordered a double stack hamburger and a large chili. They gave me a hamburger that looked liked it had been sitting around for hours. It cost $2.59 and this is what it looked like I would not feed this to my dog. Warning do not go to Wendy's on Michigan avenue it was at 3:05 pm. Unacceptable read more

Wendy's - a cheeseburger with onions and cheese - Burgers Near Me - Wayne, Michigan

Terrible! Went thru drive thru the lady at the window has the person in front of me check there bag. I didn't think anything of it beside how aggressive she was. I then see the lady grab the fries out the man bag with her bare hands and bring them back into the window. When I get to the front I asked for a frosty the lady decided to ignore me. Afterwards I said it again for her to close the window in my face. After I received my food I asked for hot sauce and crackers she pretend not to hear me or my horn. When she finally came to she gave me two packages of hot sauce and two packets of crackers after I asked for a hand full. read more

I order a 4 for 4 , and I was supposed to get a jr bacon cheeseburger but got a regular sandwich , and the cheese wasnt even on the burger it was horrible read more

Seriously could they not care about their jobs at all? The kid at the counter didn't even say hi. He made me feel like I was inconveniencing him. He couldn't handle logging on and the manager was no help. I will not be back here. You guys need to work on your customer service. read more

Terrible experience. Food was wrong as usual and was sloppy as hell. Done trying to give this location anymore of my money!

25 minutes to get from the order board to the pay window. There were 3....3 cars in front of me. Sat at the pay window for another 10 minutes and nobody came to the window to take my money and at least give me my drink, since it's 95 degrees out today. With gas at $5 a gallon, can't afford to sit idle for 30 minutes. C'mon, seriously, it's frickin fast food, or should we call it waitin on food. Next time I'll be ordering $50 worth of food before I drive off. read more

Arguably the worst drive-thru employees in a 25 mile radius. Pulled into the drive-thru line with maybe 3 cars ahead of me. Slowly made our way to the order kiosk, was asked what we wanted (3 jr. Hamburgers a Daves single, medium fry and lemonade) and then.. radio silence. Waited aprox. 5 minutes watching all of the people in front of us get thier orders and leave, so we decide to pull up to the window. Upon arrival at the window the female working has an immediate attitude? Re-ordered the above food again (6 items) and was told to pull into a spot and they'll "bring it out". After waiting an excessive amount of time, a random teen that was in a group parked next to us came out with our food, got into his car and left?! At this point our $11.50 purchase was not going to be eaten for fear of tampering. Oh, didn't get the lemonade either. I actually signed up with Yelp to write about my experience here. After reading the other reviews it makes alot of sense. As a local business owner myself, I know how hard it is to hire dependable employees. Theses slappys aren't fit to pass out fliers at a church event. Wont be back.. read more

I went through the drive through...2 cars ahead of me. I oedered, and she repeated it correctly. Got to the window and they gave me tea with ice. They changed it...got home and it was a sweet tea, when I specifically said unsweetened. Giving sugar to a diabetic isn't a good idea. At home, I also learned the fries were half full, the sauce for my nuggets was missing, and they didn't give me straws. They never get orders right, food is cold and gross... and people wonder why there is resistance to paying them $15 per hour. read more

You wait in a long line hoping for fresh food and that's not the case at all you get yesterday fries and the fruit punch is so watery it's pathetic and the workers are absolutely ghetto and like to drop your money outside the window and can't even greet the customers no "have a nice day" or anything they need to just close the whole place down because it doesn't make sense that people can't just make some fresh food read more

Place always seemed fine to me for a fast food spot. Generally always clean. Been going there about 30yrs and they maybe messed up my order 3 times. Bathrooms been a little messy a few times but not bad. I think it's cool to eat at I guess read more

What have you done to your french fries ? They taste like cardboard. You should be ashamed of your company ! What do you have against salt ? What saddens me the most is that after l put my own salt on them they were still dry and nasty. Salt is not your enemy it is your friend. Make friends with salt again. Salt misses you. On another note my chicken sandwich was juicy. read more

Every time I come here my food is old and cold and super rude service. Will not be back.

Twice in the past two weeks I went in to get an order. The order was half filled, I was told they were out of the stuff to finish my order. The help was throwing food, playing around and when I asked for a refund for my order the manager was rude. I live less than a mile from this store. I will never go there again. Dave must be rolling in his grave. read more

The food is fine if they actually have what you want to order. Honestly the single reason I have continued to go here is the convenience of the location. Every single time I go here they're out of something, usually crucial things like cheese or buns or coke. It's seriously disappointing. read more

Our visit here was very bad. The drive-through was slow, so we went inside--shouldn't have. We spent about an hour here, between waiting to order (only three people in front of me in line) and waiting to receive our order. There were only a few people inside, but the service was incredibly slow. There was no teamwork whatsoever--one staff member working the front had no help from the four people working the drive-through, even though he could not keep up with the few customers he had. Multiple people had orders done wrong, and came up to the counter after probably 15 minutes to request a missing drink, etc. Made me keep a close eye when my own order was delivered so I could immediately address the missing items (and there were several). Will NEVER eat here again. read more

I went into the restaurant earlier today and I happen to notice the short of staff they had. The manager, Rachel, helped me with all I needed and did all she could to help me with my order. And, I also happen to notice an employee named Michael talking to Rachel in a very bad way. I personally did not like what I saw, but the manager is really good at her job. read more

Good depending on the workers. The younger workers don't seem to make the food as good the older workers seem to actuly care about there jobs but its normally clean and kinda empty read more

We went to Wendy's on MI.Ave in Wayne,i went inside and ordered 3 lg.,chili's and one sm.cheeseburger.We got home my chili had a huge hunk of meat in it big as a hamburger no broth just meat and beans only half full.My husband and mine were not hot barely warm.The cheeseburger was cold with half of a slice cold cheese on top.This is not the first time.We are not going back,I called WENDY'S and the girl said something about when they make it in the morning I said,anybody can see when they put a big hunk of meat like that in a papper cup they should have just told me they were out of chili i would have ordered something else.I wouldn't have gave that chili to anybody!We went there April 21st,2018 at 7:25 PM when i called Wendy's where we bought our food she was making excuses then she hung up on me.We are not ever going back there.It was a waste of money and we are seniors we don't have money to throw away. read more

the manager here should be fired, and the employees are rude. I stopped going here because they gave me a salad that was not even on the menu so I called up there and asked if I could have my money back and the manager John I think his name was, was like no just come up here we will have the salad waiting.. so I drove all the way back up there and the salad wasn't done and I asked about it and he said he would make it. Then I waited 10 minutes and finally I asked for my money back as John or whatever the managers name is walking out to have a smoke break with my salad still not done and I was being so polite when I shouldn't have been. Finally the cashier gave me my money and I said I will not be coming back and all she said was "okay" in a rude voice. Not a good business.. but again fast food places should all be shut down so who really cares. I just wanted a salad. It's weird because I thought they were just packaged and didn't have to be "made" read more

Just had some of the worst service of my life! Came through the drive-through for a quick lunch before work. I got a chicken nuggets meal and a half power Mediterranean salad( a very simple order). We got home and the salad was a Greek salad with balsamic dressing, which isn't on their menu and isn't a real Greek !? We called the store to tell them what had happened and we were transferred to their manager, John. John was very nice over the phone and said they'd have the salad ready for us when we got there. However, when we got their they didn't even have a cashier attending to the line. There was one person in front of me and my sister and two behind us( a very small line for fast food), also noticed there was only one car in the drive-through. One cashier came and asked if we'd been helped yet and I said no and she said" okay I'll be right with you " and began to walk away. I told her right there we had spoke with John and we're just there to pick up our salad. The salad was not ready. John was instantly pointed out to us and he began making the salad in front of us , finished about half of it and went back to other things. After standing there for about 5-10 minutes I asked the cashier for my money back as I had to leave to get to my job. I thanked her for the inconvenience and told her we wouldn't be back, her response was " okay". As we drove away I noticed John outside taking a smoke break with two other workers. I cannot believe he was manager, as he did not take the correct steps to make his customers happy. As I already said I will not be back, and Wendy's isn't typically a restaurant to get this upset over ! It's just fast food ! Get it together Wendy's !!!! read more

My rating would be 0. Went by today to get the well advertised Taco Salad, guess what no Chips for the salad, It's either the Frosty machine isn't working or they run out of ingredients for the food they are advertising. So much for the new renovation! Nothings changed there read more