Not as bad as those one star reviews say, but not the best Wendy's either. Dave's double is a bit smaller, less filling than Burger King's double Whopper. Tastes OK but I still prefer the Whoppers across the street. Price wise actually $13.39 combo a bit higher than BK, $12.99? Also, no Diet Coke, only the soapy tasting Coke Zero. The fries are a bit soggy & the drink machine was down, can't get a free refill myself. Lastly, there was a fly buzzing at the counter during my order. read more

This location we waited 25 mins for our food we paid for and after getting refused our food and being told we can wait outside on a bench and sleep we left and will be filing a report. Refusing to give us our food after 25 min wait for fast food we paid for is theft. read more

Absolute asshole running the restaurant at this time. My girlfriend and I were trying to get some food after a flight. I go in and order and am greeted promptly by the crew members working. They say someone will be with me when they are available. Took around 5 minutes, no big deal. I say I'm not in a big rush. Manager shows up and takes my order. We have some small talk and things seem cordial enough. He says it will be right up. I'm also the only customer in there. There are no posted closed hours for the dining room expect on maps, which says when the restaurant closes at 2. He ends up locking the doors and I keep waiting for my food 22 minutes go by and he just comes and sits out in the sitting area with us. We ended up leaving with no food. They were not that busy, that took care of plenty of drive thru cars quickly enough, but ours was over 20 minutes and they couldn't manage it? Piss poor run store. read more

Slow. Drive thru only takes one order at a time and does not take the next order until the customer has paid and gotten their food. The smell coming out of the window can only be described as "dumpster juice". 23 minutes to get a single burger? Food is good but not fast and an hour later I still can't get the smell out. read more

Flight was delayed. Was praying we could find something to eat. Thankfully was open. They were prompt , polite and semi chirpy at 1am in the morning. It was a welcomed surprise. read more

I used to come here with my family it was a great place to have a bite to eat the stuff was nice the place was clean

Used the mobile app and paid for it through the app. When I got to the window they didn't have the chili I ordered. Cashier said she would try and fix it at her end. I was still charged for it and I've called and they won't send a credit to my card. They want me to drive there and get chili. That's just wrong! read more

I bought a key tag so I could try a different frosty as they came out. I have never had a problem until today. Today I am told that I can't have the girl scout one because they wouldn't make a profit off of it. Now $3 for a year of frosty's your not making a profit off of that keytag. What you do make is off all the other food and drinks that I buy when I go there, so for the little bit of difference between that and a "normal" frosty, you are going to take the chance on losing a customer and to have a bad review because of it. Telling a customer it's not worth it because we won't make a profit is just unprofessional and there is no where that I see that it says you can't have a certain type of frosty. I hope that this will be fixed because I am more upset at the principal of it, and we can't upsell on free items was another statement made to me. All in all it ruined my visit. read more

Zero stars. Poorly managed location. Service was slow. No soft drinks or Ice Tea available. Franchise owner doesn't deserve to be in business. read more

Wendy's - a soda fountain in a restaurant - Fast Food Near Me - Windsor Locks, Connecticut

Very rude, and unprofessional. I went to pick up a order for door dash and I was being accused of trying to steal the order, I had even showed the guy my phone to confirm that It was me picking it up, after realizing he was wrong, he then gave me the order and immediately turned around, not a word said. If you don't like your job just quit. 0 stars read more

It smells so bad outside if that's how it smells on the outside I can't imagine the inside

I visited shortly after midnight. I was there for the rush that they should have expected. I ordered there featured item, the one from the commercials, jalapeño fries. They ran out of the cheese. I feel as though you should order more than you need and hope everyone orders one so you don't have too much left over when they start promoting the new item. I ordered a frosty instead. When I get to the window the frosty machine just broke, spitting out liquid. I gave 3 stars because the individuals that work there were apologetic and kind. However the facility deserves one star for incompetence and item available. read more

Ordered 2 biggie bags & the cashier was already condescending and ready to get me out the line. I open the bag and I have only 3 nuggets when it's supposed to be 4. The nuggets were also cold like they weren't fresh. I guess they have some rule where it's 1 sauce per bag? I had to pay extra for 3 more sauces smh. Overall not a good experience I will never go here again. Don't even think about calling them to let them know if you have a problem they will not answer. Worst Wendy's I've ever been to in my whole life! read more

One time I came here during my lunch break with coworkers. The staff gave my friend fries that were cold, this was during the time when Wendy's inside ordering was closed. The staff told us to park upfront for some new fries and NEVER CAME BACK. read more

Last night I came into Hartford/Windsor Locks at around 12:30 & just about everything was closed except this place, which is down the street from my hotel. I ordered the new grilled chicken sandwich combo, which hit the spot! The strawberry lemonade was perfect & although I shouldn't even had fries, they were fresh & good, but a tad bit on the salty side. That can be attributed to the fact that I haven't been adding salt to my food, & not necessarily a flaw in their fries. Great location for all those out of town guests who need to eat after a long flight! read more

Slow staff. Barely anyone in line waited over 20 mins for food with 1 or 2 cars in drive thru

Have tried Wendy Wendy's 3x never changes. Not vey good. Their thing saying how good the fries are they're not.

Awful awful awful. Staff was terrible and rude. Never have baked potato's (only gluten free item on the menu). Did I mention awful

I went for the first time and I will NOT be going back. they forgot our order about 5 times and even still were missing items. and when you tried to tell them they forgot food they had an attitude and seemed annoyed at the fact they had to bring out the right food. If you had gotten the order right the first times I wouldn't be telling you we're missing items. Bad service and poor communication skills. read more

One of the worst breakfasts I ever had greasy, cold and tasteless won't be coming back for breakfast or lunch or dinner not at this Wendy's.

This place is Horrible!!! Especially in the morning!!! I think they got new staff and they're the worst!!! Quality is horrible!!! This place needs to be completely restaffed read more

Slllllllow service. Your always better off going through the drive thru. They are more of a priority than in line customers. Waited in line for 10 minutes. 1 cashier only. Her name was Latifah who wasn't very welcoming or friendly. Food was good but too slow. Also pricey. read more

Ordered spicy asiago, o got the oldest and hard fry chicken.. awwee I ordered a chicken salad and the chicken has lots of spices and lettuce was already brown, old Bad experience :( Sorry Wendy's but if you dont care the freshness of your products how is behind where we cant see. read more

Literally waited 20 minutes in a line of 3 cars. Then I finally got to the window to see a kid eating fries out of the bin of fries. Then they forgot to give us two orders of nuggets. Worst fast food restaurant I have ever been to. read more

Just picked up a southwestern avocado salad with grilled chicken from the drive through. The greens in the salad were not just wilted, but they were slimy with decomposing lettuce that had turned into a dark slimy mess. I work at a local business and thought this would be a safe bet for dinner while at work. Big disappointment. read more

I've never been to a Wendy's this slow and understaffed at 6PM. Waited in the drive thru lane over an hour. Watched people inside waiting leave. read more

Overall = C- Speed = D Cleanliness = D- Soda Machine = C Condiments = C- (ketchup dispenser never works) Lunch time order taker = A+ (she is a general and always tries to explain things to the rest of the ignorant staff. Without her, nothing would leave the kitchen) Lunch time order setup person = C Food = B+ Parking Lot = C- read more

I think this was the Wendy's we went to... Ok, they had a promotion - get a combo after 9pm and get a free frosty. However, they didn't offer it to us until after we ordered and noticed the signs sitting around. And then the kid behind the counter seemed confused, but he gave us free stuff. Am I expecting too much to hope that a high-school kid at 11pm will remember their promotion? Oh well, their food was really pretty good. A nice relaxing end to the day. read more

Very, very, very, very slow. Over an hour wait for 4 people to eat. Expired salad dressings. No napkins, no lids, overflowing trash, dirty environment. Missing ingredients in the meals. They need to get their act together. Don't come here. read more

The food is good but the line has a tendency to move very slowly through the drive through and I have a feeling that it's because there's only one spot to view the outdoor menu from so by the time you get up there you still have no idea what you want and it holds up the line read more

This place is awful. Service very slow. Waited forever to have my order taken, then about 15 minutes to get my food.

The slowest Wendy's in the country. You can fly to Philadelphia out of Bradley with a delay and make it back before you get your meal.

Regularly messes up orders ranging from forgetting items or wrong ingredients. Make sure to ask for any mess ups to be remade completely. They will try to use the same food and just change your issue with it. read more

I've been here about 5 times now and every single time the wait is incredibly long. I keep coming back hoping it will be different the next time and it never is. I shouldn't have to wait over 20 minutes for FAST food. read more

"Absolutely the worst experience. They don't even deserve any stars! We were the only car in drive thru and they took forever, were out of everything we ordered and she was extremely rude. Avoid the place at all costs!" read more

Had to wait for a drink to be made and 10 min later checked to see what was taking so long and the girl cleaning up told me they would hook me up. Wow boy did they ever.. Really hot good food and they gave me some extra goodies. Thanks guys. read more

I came here on my lunch break at work and I've never waited longer at a drive thru before in my life. I was late to get back to work and Wendy's only had 1 other car in the drive thru and barely anyone inside. Either they need more staff or they need better staff. Horrible horrible. Never coming back to this one. I've seen a lot of other reviews with the same problems !! read more

Worst Wendy's I have been to. Every time I go they do not have any baked potato. Today they also had run out of their side salads.