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waited for ever to be assisted. manager or so seemed so Sebastian came up to me to "help" but was on the phone the entire time.

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White Castle

White Castle

2.8
(38 reviews)
3.5 mi

So my first experience at a White Castle. They have merchandise for sale like T-shirts and hats,…read morebut they don't have them in stock. The counters were dirty. The bathrooms were a revolving door and there were many people standing around a big countertop slapping burgers together. It's of unsettling to see that many hands working on the food. And everything comes in its own little box which seems wasteful, but i guess that's their schtick. The fries were dry and cold. The burgers were hot. It was okay. I'm still dedicated to Five guys. These novelty burger shacks are just that. It's a one and done for me.

Placed my order in the app as I was leaving Costco. Arrived 5 minutes before the stated ready time…read moredue to it being across the parking lot. Totally expected and was okay with waiting 5 minutes. Wasn't okay with waiting the actual 20 minutes. After checking in with the guy at the register he pulled the ticket and placed it on the line. Never said anything else to me. Apparently he forgot in the time he pulled the ticket to the time he bagged it and put it under the hot lamp. They were still serving other folks who had ordered before I arrived so I assumed it wasn't my order. After 15 minutes and people arriving and getting their food, I asked if the order was ready. Lo and behold it had spent the last 15 minutes under the hot lamp. He also apparently forgot the mozzarella sticks. So they asked if I wanted the burgers now or wait 5 more minutes for the Mozarella sticks. I took the food bc my 4 year old had waited long enough. Get to the coke freestyle, and they're out of napkins and straws. Counters were dirty and could have used some attention. After getting that from the clerk he again forgot I was standing right in front of him when he called out my name for the Mozarella sticks. The burgers were lukewarm, surprise surprise. Overall not impressed. This is the 3rd time I've had subpar service since thy opened. The shine has clearly worn off, and the owner/operator doesn't care about the long term success of this location since they've let it go to hell so quickly.

Photos
Inside
Inside
Lots of little sliders
Lots of little sliders
The castle!!!

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The castle!!!

Wendy's - hotdogs - Updated July 2026

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