Awesome business, full service and there is always someone to assist you. They carry a bit of…read moreeverything you could need, a much better experience than the big box stores where your just a number. Wilhelm's cares about their customers. A diamond of a business in the Hershey Palmdale area.

THE coolest store to walk into! Reminds me of the ole days, when my dad would take me to the local…read morehardware store to get stuff for his projects. The folks that work there are just as you would imagine, local small-town guys that have done a little of everything. They don't pester you, but if you have a question, they are right there to help. What a great option to dealing with the corporate hassle. Cudos, my friends!

Unfortunately this place has closed permanently. I'm so disappointed. It was great for picking up…read moreodds and ends instead of having to run all the way up to Home Depot or Lowe's.

This place is awesome. I believe it is multi generation family owned. Its not flashy like the big…read morestores but they have a decent selection and pricing. Where they shine is the service. You walk in the door and you seem to be able to ask them anything. They find it for you. You can buy any qty it seems. For example 1 bolt or screw. We get water softener salt and they always load it for you. When your a home owner that is not really handy the service means the world. I always try there first. I have had them order things for me also and have in some cases better prices than the super big stores. This is the kind of business that needs to be supported.

This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

For years I've said this is the unhelpful hardware place as no one ever has a clue when I go in…read morethere. Between the nasty paint guy and everyone else looking like a deer in headlights over simple questions, I'm convinced they exist only bc of how far everything else is. When I was in over the weekend, I was told I could bring in my rewards coupon to have adjusted since I left it at home. Today, when I went to do that, they told me they would have to charge my account again for the entire purchase amount. I have never in my life heard anything so ridiculous and I've been in retail a long time. Honestly, don't waste your time or brain cells going there.

DO NOT TRUST THIS LOCATION FOR BUSINESS!…read more As a retired Army officer that served 21-years of service, integrity is a must in every interaction I have with people. I want to add context for when people read this. After being on Yelp since 2010, I've used this site to spread positive reviews to everyday people that are there to help their fellow man. Unfortunately, this is the first poor review I have written on this site after 13 years. When they say a man's handshake is no longer good in business in this world, it's because of businesses such as Jono Ace Hardware conducting illicit practices such as not honoring contracts. Jono Ace Hardware charges a damage waiver for all their equipment of $25.50. After renting a piece of equipment from Jono Ace hardware, a handle was damaged when a tree limb fell a struck the handle when operating near a wood line. Skid loaders are used in a normal capacity to move payloads in off-road situations. This is considered normal wear and tear on the piece of equipment used in this capacity. Even though the customer pays for the waiver, accidents cannot happen in Jono Ace Hardware's eyes and do not honor the contract agreed upon. When you bring attention to the contract, they repeat,"It's not that much money." My biggest problem is people who do not read their contract and just accepts whatever Jono Ace Hardware tells them. Save yourself some frustration and go to another local rental company. People in Central Pennsylvania want to trust companies to have the integrity to do the right thing. When Jono Ace Hardware charges every customer a $25.50 waiver fee and then nickel and dimes the customer to put profits ahead of its people, that's not the type of business that can be trusted. How many other customers paid for this damage waiver with Jono Ace Hardware knowing with the assumption Jono Ace Hardware is going to honor their own contract? It's basically "nickel and diming" every customer that rents from them to line the owners pockets. This is not just one employees misinterpretation of the contract either. The owner of Jono Ace Hardware and the lead rental manager are conducting business are complicit in conducting business in this manner. I'll be contacting Ace Hardware Corporate and the Better Business Bureau for Jono Ace Hardware using predatory tactics to take advantage of unsuspecting customers that do not read their contracts. It's really sad when we live in an area where their are so many good families and people, yet we still have to deal with companies such as Jono Ace Hardware. DO NOT TRUST THIS LOCATION FOR BUSINESS! Jason R. Todd CW3, U.S. Army (Retired) Wounded Warrior Alumni

I discovered this store looking for parts for a coal stove. The staff is amazing. They go above…read moreand beyond ! I live over 400 miles away and they treat me like I grew up down the road from them. I wish we had a good hardware store like this in my town! Jonathan is the best!!

My first experience here was when I was hosting a barbecue with a garden club. The staff was super…read moresupportive of our club being there and very nice and interested in learning more. We're lucky to have the space! The second experience I had was when my husband rented a cherry picker. we were told it was going to be delivered to our house on a Saturday but it never came. we called the store to follow up and they told us that it would be delivered after the employee had dinner with his family, which wasn't an issue because we were planning on it the next day. Dinner came and went with no delivery. The next morning, we were hopeful the cherry picker would be delivered the following day. Unfortunately, it never came and we had to follow up. Luckily, they were very communicative and refunded our money.

Took the lawn tractor I bought from Hornung's a couple years ago today for a repair. It's mowing…read moreseason so I suspected a significant delay but instead I was told that they didn't care that I bought it from them, they won't taking any repairs from anyone. Wow! That's lousy customer service!!!. Had they told me when I bought it that I was on my own for repairs I would have purchased elsewhere. Very disappointed!!!

The store is one of the worst. They never have anything in stock and their quality of lumber is the…read moreworst. They can't even keep seasonal items on the shelf, but they'll have plenty of it out of season. This store should just close down and put a Home Depot here.

So here's the story. I ordered a fridge from lowes beginning of the month. They 1st day it was to…read morebe delivered it was raining, hard at times. Delivery guys said they were at the house and knocked on the doors, we do have doorbells. This was the first lie. I also have security cameras everywhere, and guess what, not one single person was on video that day, none! I also have 5 dogs that would have gone nuts! My son was also sitting right at the front door! 2nd delivery attempt, the guys in the truck said there was a wire across the driveway that was too low for their truck. Now keep in mind I had a washer dryer combo delivered about 2 month ago by lowes. They parked at the bottom of the driveway and handtrucked it up to the house. So I would just call them lazy and not wanting to do their job because they had to handtruck it up the driveway. Keep in mind that the washer dryer combo was twice the weight as the fridge. OK, 3rd delivery attempt, get an email from lowes saying it would be a small truck delivery. They show up, in the exact same truck as the day before and can't make the delivery! I also contacted customer service the 1st day and was told a supervisor would call, never happened. The 2nd day a executive customer service rep did call, but had nothing but excuses and more lies! So I implore all to never ever buy anything from lowes, ever!

Murphys was once a great place to find anything.Since Mr and Mrs. Murphy have died , unfortunatly,…read morethe store has changed hands. Gone is the feeling of family and familiarty. I HAD been shopping there for over 30 years. since the new crew is now in place new rules. Do Not Loose or misplace your reciept. If you do you are stuck with your purchase. You can't even exchange it. I will now drive the extra 10 minutes to Home Depot where customer service has not been forgotten

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.