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    West 71 Spa Nails

    3.9 (62 reviews)
    Closed 9:30 am - 7:00 pm

    Services - West 71 Spa Nails

    Manicure

    Manicure and pedicure

    Nail fill-in

    West 71 Spa Nails Photos

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    Reviews With Photos

    Painful, red cuticles from a botched manicure
    Erica M.

    Buyer beware: PEDICURES ONLY AT THIS PLACE!! I've had many lovely pedicures here. But, today, I had the worst manicure I've ever experienced. My manicurist got overly aggressive with the buffer and hurt me. Then, he got overly aggressive with the cuticle pusher and hurt me. And then he got overly aggressive with the cuticle scissors and hurt me. Then, he yanked my fingers around painfully during the polishing process and hurt me again with the buffer at the end. And, he polished it off by announcing I was done without a drop of hand lotion or a minute of massage. And, in between ignoring my gasps of pain, he paused my manicure about a dozen times to text someone at length - so rude. I come to a nail salon to relax but this was....not that. My cuticles are red and painful tonight, with several small abrasions and cuts. In conclusion - pedicure = 4 stars, manicure 1 star.

    did a horrible French set, DO NOT COME IF YOU WANT Acrylic French set. 1/10 and then they were super rude. Do not recommend.

    Cut (less noticeable after the day)

    Stay AWAY!! Pedicure was wonderful and relaxing, mani was a nightmare. I had an appointment for 12:45, arriving on time, and didn't leave til 3pm. During my manicure, the manicurist was on her phone the entire time calling and texting people, not focused on my service. Yes, she did ask me kind questions, but she was not meticulous regarding the service whatsoever. The tools she used were not sanitized and were dirty. She cut my cuticle on multiple nails. They came out bulky and sad. I had shown her many photos of elegant soft nails and I came out with Barbie's hell. Been caring for my cuticles so to not risk infection EEEK! The only positive experience here is that she gave me a full refund on this manicure. The staff was fair in this matter. GURL- wanna a pedi? Go for it! But don't let them touch your nails if you want powder.

    Jessi P.

    If I could add a 0 I would. I have NEVER been so manhandled for a pedicure. It was my first and last time I will set foot in that salon. When cleaning my cuticles on my big toe, the nail tech was holding extra cuticle skin and twisting while ripping it out. I told him multiple times it hurt. He then told me it needed to be done, my other nail techs did me wrong. I kept saying how much it hurt and that I have never had any nail tech do this, then he didn't continue that action with my other toes. He also barely filed my nails and left sharp toe nail edges. Creating ingrown nails. He also barely worked on the other cuticles. I didn't notice until the next day. The polish was hap-hazard and then with no word, got up and left before the top coat. Someone else added that. No one told us we were done, they didn't direct us to the dry stations. Nothing. I should have got up and walked upon the first painful pull of ripping the sidewall cuticle out. My regular pedicurist is fixing my toes now. She is appalled. This was THE WORST PEDICURE IN THREE STATES and I'm a 25 year professional makeup and hair artist for commercial and television. I go to the best in Austin. This is ridiculous!

    Pedicure
    Katie L.

    I was seen right away (they weren't busy) received a pedicure and felt that she did a great job. Massage part was awesome. Water was super hot how I like it. $40 bucks for basic pedicure.

    Ashley G.

    first time today and did a walk in for a toenail polish change...just sad....for $20 not only did I expect more, no cuticle push back and no buff on the top of the nail to smooth it out. He also did not clean up the over polish that is on my toes and the filing job was also lack luster as one corner of my nail was not filed down properly and is about to come off so the polish will likely peel from that in a day or so. I would have expected this type of service from a $10 polish change...wont be back

    Nail art by Diane
    Ellen W.

    Made an appt for a pedicure and nails. Vivian gave me a the best pedicure and Diane did my nails perfectly! I just moved to this part of town, and I've found my nail place!! Great service, beautiful space, and I'll definitely be back!

    The shape is very off not almond.

    Not almond shape. Disappointed in the shape. Not worth the money spent, but nice people workers.

    Lauren R.

    Best place ever!!! Thank you Kelly and Nathan! They really take their time and make sure you get exactly what you want. 10/10

    Nails by Kevin!!! Best set ever

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    1 month ago

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    6 months ago

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    8 months ago

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    3 months ago

    I got cut 5 different times throughout my dip manicure. No dollar amount taken off. Would not return. My skin stings and hurts. Ouch!!

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    1 year ago

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    5 months ago

    I never leave reviews but I had to.. I went in for a pedicure and was charged $93. for a simple pedicure. NOT worth it. very disappointing.

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    2 years ago

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    2 years ago

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    1 year ago

    Enjoyed my pedicure and the ambiance. They did a great job and I felt pampered, not rushed.

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    1 year ago

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    1 year ago

    Would rate negative if could. WORST service today 4/4/2025. and the color turned out gross. Will NOT go back again.

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    4 years ago

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    5 years ago

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    Nate P.

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    4 years ago

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    5 years ago

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    2 years ago

    They did a great job on my mani and pedi. I will definitely be returning for my next service!

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    4 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Exceptional work.. My gel nails stay on for weeks! love this place The atmosphere is nice and quiet and relaxing

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    2 years ago

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    Page 1 of 2

    Ask the Community - West 71 Spa Nails

    Review Highlights - West 71 Spa Nails

    I told Zoly I wanted ice cream nails and left the rest up to her.

    Mentioned in 2 reviews

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    Embellish Nails & Boutique - Second toenail is cut at an angle from my POV

    Embellish Nails & Boutique

    4.4(50 reviews)
    0.4 mi
    $$

    I love this place!! I have had Karen for my nails several times, and she's helped my daughter &…read morehusband when they came in for their very first experiences! I loved coming here pre-Covid, & post! It's scary times, but all the staff here has always made things so safe & comfortable. I'm so grateful for this amazing small business!! I can still come get some self care in a safe and fun environment! Thanks to Wendy & all the great employees I've gotten to interact with over the past couple of years here, great place to come to shop & have a safe open space to get pampered!

    I came here on my break because my usual place was closed and today was the only day I had time…read more I should have paid more attention and/or left when I realized this isn't a normal pedicure place. The chairs don't massage/recline and there's no tub of water with jets. The lady finally came over and we chatted and she said "do you have any concerns or anything?" And I said "if you can make sure this one is cut straight. Everyone cuts it at an angle" and showed her which one. She patted my leg and said "that won't happen here. Straight across here" I said "well you asked so I'm just telling you. Everyone cuts it crooked". To top it off, they ask you how much you want to tip. Let me just type it in myself. I HATE having to say it outloud. I told her and it added on a convenience fee. Very inconvenient for me to have to pay a fee to tip. Definitely will not be back. Edit to add that I'm aware the "convenience fee" doesn't go to the tech, that's not my issue. My issue is an unexpected, added fee regardless of how large or small.

    Photos
    Embellish Nails & Boutique
    Embellish Nails & Boutique
    Embellish Nails & Boutique

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    milk + honey | Hill Country Galleria - We are located in the Hill Country Galleria shopping center in the beautiful Hill Country.

    milk + honey | Hill Country Galleria

    4.0(193 reviews)
    0.7 mi
    $$$
    Luxury
    Certified professionals

    For my very first visit to a Milk + Honey I booked a last minute cut with Jackie and couldn't have…read morebeen happier! From the moment I walked in the space was super inviting and everyone was super friendly. Jackie listened to what I wanted, and asked clarifying questions to really get to the bottom of just what would be best for my hair before giving feedback. She was incredibly knowledgeable- from cut, to style, to products to use, to my routine/maintenance at home. I usually feel a bit lost when it comes to my super fine, yet super thick hair, and she immediately put me at ease! I knew I was in good hands. I'll be heading back in a few weeks for some highlights and couldn't be more excited to return!

    It was my daughter's 47th birthday. Every birthday we share a spa day. I specifically explained. I…read morepointed out to then she had an allergic reaction to a medication she had taken. She was completely safe to be massaged on arms, legs,tummy, her back and neck. I WAS VERY CLEAR ABOUT THAT. I am her mother who knows her intimately. She was denied any service. Secondly, I disclosed, with joy, that I had just beaten cancer, am cancer free and added I was just on a maintenance chemo pill. Hardly a means to denying me a massage. In fact a massage would have been very beneficial, considering. I was denied services. I have been to spas all over the world and have never had to endure such humiliating attitude. To accuse Nicole of having an open belt on her robe, when she was merely coming out of the massage room where she expected service and moved away, in shock, out towards the changing women's changing rooms. This is a modest girl who has a high regard for correctness. I am horrified that rather than an apology, I get a lecture letter on why you might have been right. The whole experience was so unethical and wrong in every sense. I can only shake my head in disbelief. Appauled.

    Photos
    milk + honey | Hill Country Galleria - We're open every day of the week from 9am - 9pm.

    We're open every day of the week from 9am - 9pm.

    milk + honey | Hill Country Galleria - Take some time to relax in our lounge before your treatment.

    Take some time to relax in our lounge before your treatment.

    milk + honey | Hill Country Galleria

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    Luxury Nails - 5 days in and gel nails peeling

    Luxury Nails

    2.8(159 reviews)
    0.5 mi
    $$

    1 Star Review - Luxury Nails…read more I had a very unpleasant experience at Luxury Nails. From the moment I walked in, the atmosphere felt cold and unwelcoming. No one greeted me at the door. Instead, I was immediately warned not to take any photographs. There were no signs posted anywhere in the salon saying that photos or videos were not allowed, so the way it was said felt more like a threat than a polite request. It made the entire situation feel uncomfortable right from the start. I asked for a regular pedicure, which costs $43 -- already a very high price for a basic service. Unfortunately, the pedicure lasted less than 10 minutes. I actually timed it because it felt so rushed. For that price, I expected a relaxing and thorough service, but instead it felt like I was pushed through as quickly as possible. The technician was not friendly at all. I tried making polite conversation, but she barely engaged. The only thing she kept repeating was, "You only here four weeks?" over and over again, which made the interaction feel awkward and uncomfortable. What made the experience even worse was how roughly she handled my legs and feet during the pedicure. She was moving my legs very forcefully, almost as if she was angry. I truly did not understand what was going on, and it made me feel very uneasy and mistreated. When I brought my concerns to the manager and tried to explain why I was upset, the response was even worse. The attitude I received felt like, "just give us your money and leave quickly." There was no attempt to listen, apologize, or resolve the situation. The entire interaction was awkward and uncomfortable, and I left feeling confused about what had just happened. A pedicure is supposed to be relaxing and enjoyable, but this visit was the complete opposite. Between the rushed service, unfriendly staff, rough treatment, and poor response from management, this was a very disappointing experience. I definitely did not feel welcome here and would not recommend this salon to anyone looking for a pleasant experiance. I also notice place was bare no customers. As though these people are not very happy and it made my experience awful I come to relax not to freak out. though they were an angry crowd they were not happy with each other or even working with each other. This by far was the most rushed quick hurry up type of pedicure I have ever had honestly.

    Worst basic pedicure I've ever received. Asked multiple times to fix the polish and take off dry…read moreskin0/10 recommend a basic with polish pedicure from here. This is my second visit - first time was great

    Photos
    Luxury Nails - Orange toes

    Orange toes

    Luxury Nails - More mess on other hand

    More mess on other hand

    Luxury Nails - Peeling gel nails 5 days in.

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    Peeling gel nails 5 days in.

    Elegant Nails - Acrylic

    Elegant Nails

    4.1(133 reviews)
    3.3 mi
    $$

    KIM FOR THE WIN!! This is my second time in Elegant Nails & I highly recommend making this your new…read morenail salon. The first time I came into Elegant Nails I saw Kim and she helped fixed my botched SNS manicure from another salon. I also got a lavender pedicure. Both nail techs were great & the experience was 10/10 I made a follow-up appointment with Kim for a full set of French tip acrylic nails with gel. She absolutely crushed it. I can say with confidence that this is one of the best set of nails I've ever had. Kim nailed (no pun intended) ;) the shape, color and style inspiration picture I showed. She also listened to my preferences during our time and delivered flawlessly. Thank you Kim for my exquisite nails & wonderful experience‼ See you next week!

    Frustrated with the results of my manicure. I went in for a builder gel, French tip manicure, which…read moreis what I already had when I got there, but it had grown out. I specifically asked for a slight trim and for my cuticles to be pushed back and trimmed. Instead of filing them, he used the drill and shaved off a chunk of the nail, which made them way shorter than I wanted. He also used the fine tip drill on my cuticles, which did nothing. All the nails are shaped differently and aren't the same length. I had to request multiple times that the white polish went all the way to the edge of the nail (it still doesn't), and had to request two layers of white polish, even though one layer was clearly thin and streaky. There's also a random bump on the middle nail on my left hand, that wasn't filed smooth. Lastly, I pointed out that it looked like my nails had grown out because the gel and polish weren't all the way to my cuticles. He "fixed it" by applying a layer of clear polish all the way to the cuticle, but the gel and pink neutral color still makes it appear as the nails are grown out.

    Photos
    Elegant Nails - 3 weeks no lifting!

    3 weeks no lifting!

    Elegant Nails - Uneven nails, the gel is patchy, I asked for long and he completely ignored it and cut them short. The whole place is unsanitary.

    Uneven nails, the gel is patchy, I asked for long and he completely ignored it and cut them short. The whole place is unsanitary.

    Elegant Nails - Acrylic!

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    Acrylic!

    West 71 Spa Nails - othersalons - Updated July 2026

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