They went bust and started up again but kept the company name for the good reputation of the original business, however, they refused to honour the existing warranties! read more

West Bay presented themselves as one of the leading Solar providers in the area. I not only purchased solar from them several times, but promoted the company by referring friends family and my community. The sales pitch to selling the solar was it carried a 25 year warranty on Material, Labor, roof and of course the 30% tax credit leaving the homeowner with a warm fuzzy feeling. Recently it was discovered that West Bay no longer supports the Solar product nor are they standing behind the warranty they sold us . Though they have their reasons for leaving the solar business it would have been more professional to notify the existing customers and make us aware of this instead of avoiding calls or being directed to Enphase to address our issues leaving us the find/ pay the labor for repairs. Very disappointed with the group and highly recommend looking at other options when it comes to roof shopping since that's their new focus. Odds are you will fall victim like the solar customers. They don't seem to care if they leave you holding the bag. I am embarrassed and feel guilty for being part of this. read more

I used West Bay a couple of years ago to install our solar panels and had no issues. I worked with Bryce Austin and found him to be very helpful and responsive. We had a few inverters trip last year due to a power surge and they were highly responsive in helping it get resolved. I recommend them. read more

Our discussions and meetings with Jon Llovio from day one have been exceptional. Jon guided us through the process and helped us make informed decisions. We received everything Jon promised us and are extremely happy with our solar panels and their installation and production. I am very surprised that there are not more homes having solar panels installed; they are, in my opinion, economically justified. read more

Poor management, no company leadership, lots of fast talks and promises leading nowhere when it's time to put up. When a company fails its own employees, that's a sign of troubled watersn read more

I had met with Austin and called West Bay back and said I was ready to move forward. They had Brandon call me back and said Austin was not with the company anymore and made an appointment to see me the next day and asked me to forward the proposal from Austin. Brandon came out and showed me the new proposal with a higher interest rate. I can understand that the interest rate had gone up. However, a minute later, Brandon said the interest rate has changed again and is up another 1%. So I asked him to email me the new proposal which he refused and said if I did not sign the agreement with him, the interest rate could change again and he couldn't do that to me and asked me to sign the agreement while he's sitting there waiting for me to read it. I told him I wanted to read it overnight but he said I had to read it and sign it with him sitting there and then kept arguing that I was not ready to move forward and berated me that if I was not ready to move forward and sign immediately, I had wasted his time! I told him that's not how I work and I was not going to argue with him and will not sign anything that I do not have time to read at my leisure. He kept arguing and said he was never ever going to send the proposal and that Austin was not suppose to send a proposal to me so I stood up and said I was done. Every solar company I talked to had emailed me a proposal. I had another solar company that I was going to go with but thought I owe it to Austin since they were comparable. This made my decision a lot easier. Don't let these guys pressure you into signing anything and their tactic of keep having the interest rate going up every minute to pressure you into signing and acting like they are doing you a favor by having to sign it immediately like a used car salesman. Run away from these guys. read more

Westbay was a pleasure to work with on our solar install. Bryce & Zac we're extremely professional, keeping us in the loop throughout the entire process. They made it simple and easy to understand and made sure to be there to answer our questions when we had them (we had plenty). They set proper expectations and handled everything from A to Z for us! read more