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    West Bay Nephrology Associates

    3.7 (3 reviews)
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    1 year ago

    Staff is extremely polite and helpful. Dr Macaraeg is kind, friendly and professional. Explains things in an understandable manner.

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    10 months ago

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    2 years ago

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    Tseng Robert R MD

    Tseng Robert R MD

    4.2(5 reviews)
    0.0 mi

    Dr Robert Tseng is the best - he remembers you, is always very thorough and always explains…read moreeverything simply to make it easier for you to understand. He makes you feel comfortable and talks about options and looks out not just for your health but is sensitive to cost. There's something to be said about seeing your specialist and you know he truly cares about his patients. I could technically choose another nephrologist since I live in the South Bay but he is worth the drive.

    Dr Tseng was the "staff" on call Nephrologist when my Dad was admitted at Seton hospital with…read morecongestive heart failure in September this year (2014). His condition included dangerously low sodium levels for which Dr Tseng was engaged to address. Most of his input was based on blood tests and the few times he came by his visits were very hurried and detached. He even took cell phone calls which were clearly about his "real patients" and did not bother to excuse himself from the hospital room to take the call. We learned much about his other patient's condition while he talked and paced around the room. Once my Dad was released Dr Tseng's continued involvement was required by the Cardiologist (also the Seton "on call") to continue monitoring my Dad's salt to diuretic balance. Three calls to Tseng's office, detailed conversation with staff and direct pages resulted in nothing. No response. I have zero respect and tolerance for the medical community indifference to patient welfare and general lack of responsibility. This is no exception. If you get admitted to Seton and need a Nephrologist, I hope you get someone else.

    Steven Katznelson, M.D

    Steven Katznelson, M.D

    5.0(9 reviews)
    8.2 miLower Nob Hill

    This review is probably long overdue. Dr Katznelson was my intake doctor with my first appointment…read morewith transplant clinic after I found out my kidneys were going south and not turning back no matter what I tried to do with diet and e exercise. He had the best side manners when both my wife and I spoke to him about the transplant program. My transplant match exchange came through 2yrs later in 2016 and I've been 8yrs clear and doing well. There was an 18 month up and down period before stabilizing but since end of 2018, it's been been living on borrowed time. I was fortunate to have 3 or 4 friends volunteer to donate a kidney to me but all ended not the best candidates. On after transplant surgery and since that the pandemic, I have been lucky to have follow-up semi-annual video visits with Dr Katznelson on half the visits. He is always so positive at each visit. I just had brain surgery Tuesday and he stopby Thursday to see how I was doing and glad he did. It was a refresh for a very exhausting 2 days. Gave me a chance to clarify with him on a couple of things

    Dr Steven Katznelson was great to us during my visit today! I'm actually still here sitting waiting…read morefor my surgeon to come in.. decided to write my quick little review. I've known of Dr Katznelson since I found out I got sick and was put on transplant list. I've only ever met him once before in a video visit! He did remember me, it was nice when he first walked in, gave me a firm handshake and said "finally nice to meet you in person, we've only met virtually." So that made me feel nice when people actually remember you! He sat and gave me a lot of information I didn't have. He even confirmed some false information I was given a while back. So now that I have the real info, I'll be doing what I can with it. He was patient and answered all my questions. Great doctor! Highly recommend him to anyone!

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    Archana N Dhawan, MD

    Archana N Dhawan, MD

    4.0(7 reviews)
    41.4 miCambrian Park

    palo alto medical / sutter is absolutely the best place and has the best dr anyone can have. what a…read morepleasure for me. she is very nice, friendly and professional ,and very detailed. has me on the road to recovery with my bp and eliminating one pill yahoo. thank you dr dhawan

    I was a patient of Dr. Dhawan for many years. For the majority of that time, I was happy with her…read morepractice. Recently, however, I had a problem with her office staff that spiraled out of control. Apparently, her office was (and may still be) using a outsourced company to take some of her phone calls. It was more than just an answering service, however. The people from this service would provide information and pass along requests to the in-house office staff, unless they don't. I was prescribed medication that contained counter indications for my kidneys according to the literature. I decided to contact Dr. Dhawan's office on a Sunday and I expected to leave a message. Instead I got the outsourced service. I explained my concern and was told the Doctor would be informed and return my call. That never happened. I waited a couple of days and called back. No one in the "real" office staff had any knowledge of my first call. Some additional promises were were made and not kept. By Friday afternoon, I was pretty wound up. I called the office again trying to get some kind of timeframe for when I could get my simple question answered. That call did not go well, and I was irate; I'll own that. I just wanted to know how and when I could get my question answered. Dr. Dhawan's office assistant became upset and told me she didn't want to talk to me. Instead, she was going to put her manager on the phone. I later found out that her manager was not in the office. That sorta explains why I was placed on hold forever. I finally realized that twern't no one coming back. So, I hung up and called back. This time, I got the answering machine that I was expecting a week ago. Now, at this point, I had been screwed with for a week and it was 4:30 in the afternoon on a Friday. They weren't answering the phone and that meant another weekend before I could speak to anyone just to find out if and/or when I can get this simple question answered. So, I sat down and enjoyed a beer to relax. Haha! No, you know that's not what I did. I grabbed my car keys and drove down there. When I arrived, perma-hold chick was hiding in the treatment area. Another lady greeted me and kindly listened to my epic story. She apologized and promised to have Dr. Dhawan call me. The doctor did, in fact, call me probably the next day, but it was soon enough. The first thing she did was answer my question. She answered it a lot. Like, it was more or less a yes or no deal, and she spent fifteen minutes on this topic. I assume she was burning time so she would have an excuse to ignore the customer service problems that were definitely on my agenda. And yes, that's what was happening. I thanked her for the exceptional fifteen minute yes or no answer and told her I'd like to discuss the problems I had. She would have none of it. She began to berate me for being impatient. She then--and this is really good--accused me of placing myself as a higher priority than her Covid patients who were dying. What?! Umm, no. She has also mastered the art of talking at the same time as I did, never once giving me any opportunity to say anything. So, towards the end of this encounter, I knew I wasn't going to get anywhere and I shutdown. I politely let her finish saying crazy things and she ended the call. I doubt she knew anything about what actually happened or even when I first called. Her staff probably rallied to create a new narrative that omitted what they did and dialed up my hated of people dying from covid. Because that's just so who I am. It's too bad that no one will read this. There are like six reviews here or something. So listen: as far as I know, Dr. Dhawan is a good doctor. Everything else might be a ticking time bomb, but your mileage may, and almost certainly will, vary. Stay safe out there. And if you're on Lithium, get your blood work done regularly.

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    West Bay Nephrology Associates - nephrologists - Updated August 2026

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