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    9 months ago

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    4 years ago

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    6 years ago

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    7 years ago

    Clearly a small town based business, and not in a good way. When house shopping agents should return texts/phone calls within 48 hours.

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    Hawaii Hatfield Realty

    Hawaii Hatfield Realty

    (5 reviews)

    Warning about this company, especially Sharon and their Makaha Towers unit…read more A dear friend of mine had a 12-month lease with them. He moved out at the 11-month mark and had the place professionally cleaned, yet Sharon refused to return his deposit. Instead of offering a fair solution -- like a small deduction or fine for leaving one month early -- she was completely unreasonable. We even heard a phone call recording where she was yelling at him. It was truly unprofessional. Throughout his stay, the unit had constant issues: workers coming in and out without proper notice, broken fixtures like a glass screen door that never opened, and a general appearance that made it look like a neglected or previously damaged space. It felt more like a rundown, patched-up unit than a proper rental. Do not rent from this company, and especially avoid their Makaha Towers listings. The experience was awful.

    I've been meaning to write this review for awhile but just haven't had the time. I own a couple of…read morerentals throughout the country so I have different property managers that I work with and I have to say that Hatfield Realty is by far my favorite. I especially enjoy working with Sharon as she is super responsive, personable and a great person to work with from both the owner and tenant side. I rarely write reviews but I really think they deserve this one because it's really hard to find a good property manager so I am extremely grateful.

    Royal Realty

    Royal Realty

    (142 reviews)

    Downtown

    I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

    Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

    Team Lally Real Estate - 100% parking job

    Team Lally Real Estate

    (85 reviews)

    Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

    I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

    West Beach Realty - realestateagents - Updated July 2026

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