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    WEST

    4.7 (12 reviews)
    Closed 10:30 am - 7:00 pm
    Updated 1 month ago

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    stapled together travel bag.
    Victoria C.

    I would never purchase from here again due to the shameful, snarky behavior of the proprietor, James Anderton. First of all, note the return policy is 7 minutes ( printed on the receipt). Why have such a silly return policy if you claim excellent merchandise? On our first visit to West, we purchased a travel bag. It was a Campomaggi brand, trolley, duffle bag. James spoke highly of this brand - claiming fine Italian craftsmanship. During our visit, we also purchased some shoes, blanket, purse, and a wallet. I am not going judge/speak to the brand as a whole but merely address the travel bag. I don't know enough about it to speculate. I only know what happened to us with this brand, particular bag and store owner. This $1100 +travel bag has been a nightmare: In the year we have owned it, the bag, which was fairly pricey, has been used less than 5 times. The leather still looks like it is brand new. My husband used it on a private or small, turbo prop plane. No heavy duty travel. On the first trip, the wheels would not "wheel" without the bag listing over to one side and wanting to flip. My husband tried to compensate for this by slowly, and gently rolling it which seems a little ridiculous when trying to navigate a busy airport and security lines. During that same trip, the feet fell off, rendering it useless. We had to drive it back to Los Angeles to have it sent away for two months. Then, the bag got a hole in it. A random hole. I have no idea if this was due to the quality of the leather. The bag had to be driven back to the store again. This time, James sent it to a local shop. Once again, the bag was gone for a couple months. Initially, he wanted to charge us but then did it for "gratis." We we were repeatedly reminded of this nominal $50 repair upon the return of said bag. The bag sat in the closet for months. My husband was hesitant to use it. But, last Friday, he used it to travel on a 2 hour flight. The bag's leather came apart from the handle of the trolley, revealing that the leather is just stapled together with what appeared to be paper staples. Is that fine craftsmanship? The bag is useless. So, back we go to the store. At this point, we had had enough. We politely and calmly reminded him of all of the above and our goal of just getting a refund to end this obvious hassle. James, previously claiming his personal relationship with this family brand, we assumed, could return the product to them. The facade of the pleasant store owner faded and was replaced with a very, rude person. He said that he had sold lots of these bags. Okay, not disputing that, but that has nothing to do with this one failing- maybe those folks got lucky or maybe they chose not to bring it back when it failed. He also said that he, personally, had a Louis Vuitton bag that fell apart. Not sure of the point. That doesn't say much, if he is trying to get across that his products are of great quality. Does that somehow make this bag's failure, with minimal use, okay if a LV bag failed? Personally, owning lots expensive brands, I'm pretty confident in saying, I have never seen any leather goods stapled together instead of being sewn. He was so rude. In a raised voice, he demanded that I now return the purse I had on my shoulder (which so happened to be the one I purchased from his store) and shoes . I was flabbergasted but I removed all of my personal items from it and placed it on the counter for a return. He went on further, telling my husband how "miffed" he was with him. He must of felt that we should tolerate an unlimited amount of harassment. At that point, I had had enough. I asked him to do the right thing and stand by the fact he said he was going to return it along with also my purse he had asked for back. So, then he went on to say something about giving a store credit if we were going to be future customers. I simply said to him, that you shouldn't force someone to have to come back with a store credit. That's not a good note to end on. Then, he said that he didn't say cash, just used the word, return. He went to all the trouble of stating that he was going to play back the security cameras to prove something. So, we had to stand there while he pulled up security camera footage. He must of changed his mind, when he viewed his own, poor behavior which we also had on video because he went on to do the return but said he now didn't want my purse back. This was all after he made me cry. I don't understand how treating a customer badly retains future sales? We had a clear, well documented problem with a product repeatedly failing but were made to feel really horrible about it. It's terrible to be so ungracious and crass with a legit return. Why not be as polite as you were when you accepted all of our money for the items we purchased.

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    Ask the Community - WEST

    Review Highlights - WEST

    My wife and I stumbled into West off of Beverly Hills because something about it caught our eye.

    Mentioned in 4 reviews

    Read more highlights

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    Coco did an outstanding job with a last-minute monogram for Christmas 2025, and my gift recipient…read morewas delighted with the gift. I am only sorry that I had not discovered Coco's Leather Goods until now!

    Terrible experience. This store held my Louis Vuitton bag for months. Charged me $500 and replaced…read moreinterior with low quality leather that did not match original finish. Added stiff cardboard interior which had to be removed after complaint on first attempt to pick up after months of waiting. Also added exposed metal under handles and after 2 attempts of me asking for them to be removed, he finally handed me my bag months, after multiple visits attempting to pick up, with the handle ripped and the metal still intact and visible (which he did not remove). Absolutely regret bringing a Louis Vuitton bag here and expecting professional service despite it the stores 90210 address. I would have had much better experience taking the bag to Louis Vuitton and waiting for them to do the repair. It took months for me to get my bag back and now that a non-Louis Vuitton repair has been done I cannot even have LV repair it properly. This is my first ever time leaving a negative review, but I hope to spare someone else this type of unprofessional sub par experience.

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    Dior on Rodeo Drive has expanded and the entire experience is just "WOW". The newly opened store…read morecaught my eye as I was walking down the street and drew me in. The store combines both the male and female Dior lines and is so big and glorious. Even walking by the outside of the store was an experience that reminded me of being in a Christmas movie. It was absolutely magical which is something I have rarely experienced when just walking by a store. I was mesmerized. You can hear Mr. Dior's voice through the windows as he speaks in French. One of the dioramas is of the Dior museum and another is of the Dior store in Paris which is the biggest Dior store in the world. There are mini shopper figurines inside the store and museum. The displays are very well done. The Beverly Hills store is now the second largest Dior store in the world and everything about it is just lovely. When I looked inside there were the most elegant flowers surrounded by seating. Mr. Dior loved flowers, I was told by the friendly and amazing sales associate. The service here is excellent and cheerful, welcoming, and laid back. The associate was very knowledgable and excited about all aspects of the store.I felt like I was talking to a new informative friend. It was so refreshing and so nice to have quality customer service. They were so kind to me which made me feel happy. I can tell customer service is the best of the best here. It made me love Dior even more. I want to come back and explore this store more and I HIGHLY recommend it. It not only has amazing, gorgeous, luxury products but is just a fantastic experience and makes you want to shop in person. Metered parking available on streets and surrounding lots.

    I purchased a Dior weekender bag in Paris a little over two years ago. It didn't receive much use…read morefor the first year and a half just due to the nature of the bag. I decided to try to start using it more this year. Unfortunately, the zipper seized up on one side of the main zip top. I wasn't happy but continued to use it as the other end was still functioning - for a couple weeks, at least. Then the remaining zipper seized as well, making it so that I couldn't close the bag. I took it to the boutique to inquire about a repair; surely it couldn't be normal for the hardware on a bag at this price point to last just over two years, right? Wrong, apparently. I was told that they only warrant the workmanship for two years; unfortunately, I was just outside that window. I left the bag with them so they could receive a quote from the workshop for the repair. I was told a zipper replacement was typically $200-$300. Again, not thrilled, but also not willing to give up the bag for that cost. A week later I heard back from the boutique telling me that the repair would actually be $600 and ten weeks. For a zipper - but not the entire zipper, because they don't make those pulls any more and would have to put the old pulls on a new zipper. I've had zippers on cheap hoodies that I've worn and washed hundreds of times that still worked after ten years. The best part? The repair is only warranted for six months, so if the zipper quits working again, I'll be paying another $600 to repair it. So much for quality craftsmanship. I guess I know where I won't be buying my next bag. Do better, Dior.

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    Arturo's Shoe Fixx

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    My husband has been going to Arturo's for probably 30 years. They are the premier spot in most of…read moreLA in my opinion for any shoe issues or cleaning that one might have. They moved and they are now in a new location. Still the same great service. We highly recommend them. I completely ruined my blue suede Gucci Loafers and they came back as good as new. Whether you have your high-end items or just everyday shoes, these guys will meet and exceed your expectations.

    In between this review and the previous one, I brought in some boots which had a heel issue. Funny,…read morethe guy working had said they were pretty much on their last wear, but I said I'd like another round before tossing them, and they came through. Since I haven't had to come here in years, they're now in a different part of town on Beverly. Parking is on Beverly or Flores (metered or some residential on Flores; read the signs). Once again, same issue with the heel but another pair of stilettos. Was quoted $18 and approximately two weeks will be notified by a text when ready. Cramped entry since it's a small space, but I was in and out fairly quickly. When I returned, there was a girl in front of me who had a ton of shoes with her, and the guy barely acknowledged me to let me know someone would be with me shortly (I admit I'm not a looker) but thankfully, another nice guy came over and helped me with my easy pick up. Was offered a bag but I had the dust bag for the shoes with me. What pleases me about this place is all the shoes I've had fixed here are ones I'm still actually wearing; even if I thought they'd be in disarray shortly after repair. I've had no issues, and this is years after the fact... Cash or check only!!

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    WEST - leather - Updated May 2026

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