I had a great experience with Revere Jewels. Steve was incredibly helpful, knowledgeable, and…read moregenuinely nice throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made me feel comfortable from start to finish. The entire team was professional, honest, and easy to work with. If you're looking for a trustworthy jeweler with excellent customer service, I highly recommend Revere Jewels. I'll definitely be back in the future.

Wonderful experience, Steve was very helpful very fair and honest I will be coming back to keep…read moredoing business with Steve

Sea of Silver might be one of the nicest jewelry stores I've ever been to…read more As one would probably imagine, this shop is focused on sterling silver jewelry. The showroom features a quite a large variety of styles from a number of different jewelers, including the owner himself. I was impressed by the quality of the pieces on display: this was not mass-produced fast-fashion silver jewelry, but carefully crafted pieces of wearable art.There's a combination of silver with and without stones. I was particularly impressed by some of the silver and amber pieces on display. Michael the owner was incredibly friendly and helpful. He was happy to show me a variety of rings and a necklace that were extraordinarily tempting (and I barely resisted because I'd made a recent purchase on Etsy.) He showed me his own beautiful pieces which combined some traditional motifs I was familiar with his own unique style. Sea of Silver is not super inexpensive, however, given the work that goes into hand-made jewelry (not to mention the rising cost of silver), I don't think the prices are unreasonable. If you were to make a purchase here I am certain you would have a piece of wearable art that you could wear with pride for many, many years. Will be returning. Highly recommended.

Michael and his wife fixed my gold necklace that I broke on vacation. I want to make sure everyone…read moreknows about this gem of a store in a fabulous location. It's nice to have free parking in the mall for drop off and pickup. Go check them out for all your jewelry needs!

I had been a client many years ago & I only called to find out the hours of the business…read more I spoke on the phone with Kim who gave me "fantastic " customer service! As it turned out, the Zimmelman family no longer owned this business and there were new protocols...(whereby it was suggested to send photos of the item prior to coming in...to get a preliminary appraisal of sorts.) Kim was extremely patient, polite and professional. In fact, I got stuck in a little traffic and I called her on her cell phone and she was kind enough to notify the business that I was running a little late for our appointment. Once I arrived for my appointment...(12 minutes late), I received amazing customer service from Katie and Israel. Katie was charming and had been employed at this company for a little while so she knew some of the people I used to work with & it was fun sharing some memories with her. Israel...the Director of Client Engagement...was extremely patient in explaining the entire transaction to me. He was very professional, and also very friendly. Overall, I can honestly say that all three employees, Kim, Katie, and Israel, gave me "outstanding" customer service! I highly recommend this business! A+++

My husband and I spoke with Israel and he was very very knowledgeable & helpful…read more Valerie S.

I met Miguel today, walk in customer with no intention to buy a watch. He was not only kind enough…read moreto share intimate knowledge about horology, he took the time to show me some of my dream watches without me even asking. Still thinking about that Oysterquartz....

This is a fantastic vintage watch shop. I just have mixed feelings about it. On the one hand, I…read morelove the way their pieces are curated, their authenticity, the website, their fabulous vintage Gruen neon sign and their experience from so many years in business, how knowledgeable the sales staff is, and I also love that they introduced me to the history of the vintage Rolex "bubbleback" when I first moved to Los Angeles years ago. I learned so much about timepieces just visiting the shop. What I don't like is maybe something they do in the watch business frequently; downplay what piece you are wearing when you are shopping in order to make you dissatisfied with your own watch collection. Also, gaslighting a customer to think that they are expecting too much when something isn't repaired properly. I never wanted to sell them anything, but they would discuss whatever watch I was wearing when I was browsing or would take in for service. A few years ago the gentleman running the store classified an Audemars Piguet Royal Oak I was wearing as "the kiss of death" because of the caliber of its movement and on another visit said that my Rolex 16618 wasn't special or worth anything unless it had the "serti" diamond and sapphire dial. Which is complete lunacy when I look back on it, but at the time I was taking everything he said so seriously. Every time I looked at my AP watch after that all I could think of was "kiss of death". They refinished one of my 18k gold watches here for a decent price and they did an excellent job on the polishing and brushed links. But when I picked it up and asked why the previously scratched "cyclops" magnifying glass on the crystal hadn't been replaced they basically said that I was nitpicking their service and that I should just be happy with their watch refinishing, and appreciate the value their work. I could've just as easily mailed it off to the Rolex repair center and paid a little bit more, having it done directly by Rolex...who replace watch crystals. Which is what I did later. About a decade ago, they serviced an 18k gold ladies' President my mother had and polished all the brushed links shiny, which was odd and kind of weird. She was too polite to say anything and just paid for it. They also purchased a friend of mine's Cartier Tank watch when I told him about the store and he was happy with the transaction. It's a fabulous looking store and it's basically an institution because it has been in business so long. It's really an integral part of Melrose Ave. and I love their vintage watch selection. Just don't enjoy snarky comments about what I'm wearing by the sales team, or the disregard of work that I had specified on a refinishing.

Couldn't recommend it enough! Not only do they have a great and beautiful inventory, but Bob was so…read morewonderful and helpful I felt like I could trust him with my life!! Would give 100 stars if I could.

I had a wonderful experience at Santa Monica Jewelry & Loan! Damien, the Assistant Manager, was…read moreincredibly professional, efficient, and gave me a much better price for my gold and silver than I expected. The entire staff is so friendly and welcoming. Highly recommend this shop if you're looking for a special piece of jewelry, or if you have nice jewelry sitting around that you never wear--why not turn it into cash? I will definitely be back!

My favorite Rolex boutique here in LA !!! Our sales…read moreassociate Song is super helpful and friendly. Very communicative and very knowledgeable on all the pieces. Super happy and satisfied walking out of the boutique every time we visit. The store itself is very comfortable and welcoming. Also in the perfect location of the mall, right in the center of everything. Plan to be a life time customer here at this boutique and with our wonderful sales associate SONG !!!

I had a disappointing experience with the sale associate at this boutique. One representative,…read moreandrew, was difficult to understand heavy accent and came across as dismissive and unprofessional, creating the impression that customer inquiries were an inconvenience rather than a priority. The overall tone of the interaction felt unwelcoming. Additionally, there appears to be a lack of transparency and consistency in how waitlists are managed especially with rafael. Despite extended periods of waiting, there is little to no communication or follow up from the staff. This raises concerns about fairness in the allocation process. More broadly, the environment did not feel inclusive, and it gave the impression that certain customers may be treated more favorably than others. For a brand of this caliber, a higher standard of customer service and professionalism should be expected. Given this experience, I would recommend exploring other brands or retailers that prioritize customer respect, transparency, and inclusivity.

I am very happy with their friendly service. They have serviced my Piaget a number of times.read more

Still not sure why they wanted my Driver's License as well as my good Visa. The owner is a nice…read moreenough guy, but I think he deals in just high-end time pieces and while my Spinnaker is a gorgeous watch, it is albeit a diver's watch and a beauty but seems a military band was foreign to him, but it does fit my Spinnaker. Thanks, Watch Doc in Burbank! Also bought a watch winder per his suggestion for several hundred bucks and really don't need it, just wear my self-winding watch. It's okay, live and learn. Maybe I'll buy another mechanical Spinnaker so I will need that watch winder after all. Hahaha

Had a great and smooth experience. Thank you Wilshire for being fare and providing great value to…read moreme . I appreciate it so much

This company is operating under a fraudulent name. They are not associated with the company in…read moreSanta Monica. I found out the hard way. They bought my scrap gold for less than 45% of its value. It took me almost a month to discover the name they operate under does not belong to them.. Stay Away....Stay Away........Stay Away.