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    West Carpets

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - West Carpets

    Floor installation

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    2 months ago

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    Worldwide Wholesale Floor Coverings

    Worldwide Wholesale Floor Coverings

    (99 reviews)

    $$

    Purchased flooring for most of our home through Costco, who used Worldwide Flooring. At the time…read moreof sale, salesman seemed wonderful. However, he has lied and tried to cheat us out of more money ever since. When the job was done I spoke to both Tony, the salesman, and the off-site supervisor for Worldwide stating that I was not happy with white molding because it does not match. I had tried to tell the installer as soon as he started, but he did not understand or speak English. This had been a problem for the 2 days he and his partner were working. Tony said he would "see what he could do" to get the matching molding and have it replaced. The supervisor had just said it would take time to get it and then come back. The next thing I heard from Tony was that Worldwide Flooring wanted an extra $750 for the installation because there was more labor than anticipated. Well, they finished the job earlier than originally scheduled and we had done everything we were told we needed to do in preparation. Tony had done a thorough walk through and seen how much furniture was involved. We said we were not paying over and above what we had contracted for, and paid in full before the job was completed, as they required. I never heard back about the molding, so After a month I called Tony (I had given him time to get it since the supervisor said it could take time). He said if I wanted to molding, or the current one painted, I would have to pay for it since I "refused" to pay the extra $750. Tony told to me to go ahead and contact Costco, I could tell my side of the story and he would tell his. He had a real attitude about him. I called the liaison, and wrote a letter, giving very explicit details about the 2 days and everything that had transpired. In response, Tony told the liaison that there was extra labor, and later lied and said they sent extra help and that was why they got done early. Well, this extra help was invisible to both my husband and myself, who were both home the entire time. He also lied and said my cabinets are white, which you can clearly see in the photo that they are not. It has now been 10 days since my initial contact, and still nothing but sorry about that from anybody. I have done may projects through Costco, and never had an issue that was not quickly and easily resolved.

    I have a complaint about Irina. I called to place an order for Bruce Dundee hardwood floor and she…read moreasked me if I speak russian. I answered, but russians killed my brother in Kyiv, Ukraine ,I am 32 years in this country and speak not only English, but Spanish and German as well. I asked Irina to switch me to an other sales representative, but she hung up on me 5 times. After I called to customer care and they connected me to a lovely Mara.

    West Carpets - carpeting - Updated May 2026

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