If I Can give this Shop negative stars I would definitely do it.! Aside from keeping my truck for over 11 months without doors outside. They picked up my truck from my house in January. Months past by no improvement. My insurance company sent the checks right away weeks after to get my truck fixed. Their excuse was there parts are no in yet! Months after the owner Mark Davis came to an agreement to rent me a car. I had the rental for about 2 months turned it in. Thinking the total was payed off. 2000 total owed now, it messed up my credit.! Now Mark Davis does not answer my messages.! Please guys do not go to this shop.!!!!! Very bad. My truck is given back now but it looks like the parts are glued with Elmer's Glue.! Not even funny.! Any questions feel free to email me.! Or even better submit a report at Better Business Bereau.! read more

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i repeat do not take your vehicle here ive been dealing with this company for 3 years and they did major damages to my vehicle originally went for a sand damage claim and the amount of times i spoken with different management teams is outrageous they need go out of business im working on filing a lawsuit and im not giving up the shop glued my parts back on and did major damages to my vehicle the original dealership for my vehicle is trying to charge me 10k for the repairs but they went ahead and sent pictures of what these losers at west coast did to my vehicle do not risk taking your vehicle here due to your insurance it will be cheaper to take it originally to your dealership in the long run -who in there right mind glues parts back on !!!absolute bs !!!! they should have just been honest that they could not do the job properly so i could have took it elsewhere straight idiots !! read more

West Coast Auto Collision - Body Shops Near Me - Palm Springs, California

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TO: MARK D. ATTN: WEST COAST AUTO COLLISION (PALM SPRINGS branch) Overall customer service grade....."F"Staff involved: Brian and Benjamin Reyes These 2 staff that I have been communicating with showed conduct and unawareness of their behavior observed during my involvement in this company. Insensitive, incompetent, unprofessional, unreliable, zero integrity and empathy towards my concerns. Why the promise of 6 to 7 times if you can't finish it on time. I'd rather be told the truth and I would have understood your incompetence. This is your business, and you should know your job, or come clean at all. Imagine: Since from the second week of September 2023 till 2nd week of January 2023. Approximately 18 weeks 4.5 months. REALLY???\ Because I chose this repair shop:1. I missed family gathering such as Thanksgiving Christmas and New Years  2.  I miss a lot of days of work, or months. which my job entails heavy driving to my clients. 3. and because of that, I have no income. No income, means No money coming in. 4. No money coming in, means missed payment of bills. 5. Thus, a declining credit score which it's hard for me to do in that situation for the very 1st time. 6. I have to play the role of the babysitter on this film called West Coast Auto Collision, dealing with incompetent staff. 7. No empathy for uninsured car rental policy consumers.  8. Staff's incompetence is annoying, unacceptable,repetitively, and insensitive to all of my calls. Overall customer service grade....."F" read more

Terrible service parts missing on pickup would not recommend I am taking the car to be checked by another shop as my insurance company recommended caveat emptor let the buyer beware read more

I have to say I'm very pleased with the out come of my car. I was in a accident 3 weeks ago a hit n run. Boy that was a mess in it self. West coast collision got my car in the very next morning. Mark greeted us was very nice told me I will have it good as new. Thats exactly what they did. I'm very pleased with the work. Had a couple hiccups not all their fault a little delay in insurance responding , and oem parts not being available. Was a little upset due to having to pay for a rental little longer than expected due to eta of delivery of car being set back. But they did perform and deliver. Wouldn't say nothing bad. Just know if your in a accident things don't always run in our favor or time we have to be patient. I had to understand that myself Very satisfied thank you west coast collision. Mark n Mark. read more

West Coast Auto Collision - Before n after... great job done. - Body Shops Near Me - Palm Springs, California

I was involved in an unexpected and traumatic accident, I was so lucky to get West Coast Auto Collision to repair my car, Luke, Jeremy and the entire staff were super kind and friendly they worked with my insurance gave me updates during the repair and they did a phenomenal job , I'm so thankful for their support, professionalism and kindness, I would totally recommend their service to anyone who needs a quality and affordable job ! They are the best.. look at the pictures of the before they repaired it and afterwards read more

West Coast Auto Collision - This is after West Coast Collision fixed it - Body Shops Near Me - Palm Springs, California

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Farmers told me to take my car here for repair after a minor collision. I took my car here on April 15th. It has been there for 84 days. Every time I call to get an update, it's one excuse after another. One person will tell me my bumper is getting painted, someone else will tell me it hasn't been ordered. All my car is there for is a simple repair (about $4k in damage). When I went in person to check on the car, they told me they would give me a discount on the deductible and that my car would be ready in about a week. That was over a month ago. do not take your car here. DO NOT. read more

One of the best - if not THE BEST - repair experiences I've ever had. Had to have a bumper replaced on an older but in very good condition 2006 Ford Focus Wagon. As the bumper was eventually found out to be un-attainable (Ford stopped making the parts), West Coast Auto Collision went out of their way to have my bumper completely remade and there was NO EXTRA CHARGE! Ben and the staff at West Coast Auto Collision were attentive, professional and kept me consistently updated on the progress of my repair. Not to mention, they have a relationship with a local car rental company and will secure a GREAT DEAL if you need a rental while they are doing the work. Last but not least, these folks are ARTISTS as far as I'm concerned. They turned a bummer of a bumper situation into a brand new looking work of art. Thanks To Ben and the whole courteous staff of West Coast Auto Collision. GO THERE! read more

West Coast Auto Collision - BEFORE - Body Shops Near Me - Palm Springs, California

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The service here was absolutely incredible. I got rear ended and they helped me through every step of the process (1st car accident.) They gave me an accurate time frame, answered any questions I had very kindly, and overall were some of the kindest people I've ever come across. 10/10 recommend read more

West Coast Auto Body is the place to go for your auto body repair. They are courteous and professional and handle your body repair responsibly. Ben, the proprietor is exceptional. read more

This place is a joke, untrustworthy and a waist of time. I took my vehicle there as recommended from my auto insurance after a collision. The previous manager was doing some sketchy things that someone rode had to take over and explained everything. It was claimed on my estimate things that my vehicle didn't needed and had nothing to do with the repairs. I was told due to the time and inconvenience I would be waived the deductible but yet they still charged that from my insurance which of course they charge me. read more

I was very pleased with the service at West Coast Auto Collision. Ben and his team went above and beyond to make sure I was satisfied. It was a bit of a wait, but it was only because of how busy they were. What I liked most was how Ben communicated with me and kept me up to date with the process. I was on vacation from work while my car was in the shop and Ben moved some things around and made sure I had my car before returning to work. Very professional and much appreciated. read more

West Coast Auto Collision is the only place you'd want to go when it comes to any Auto repair. The others will do a half *ss job and charge the max. Not west coast they truly are the best in the entire valley as I've been on the road over 40 years and have had a few fender benders in my lifetime others fault of course. I've been to quite a few shops in The Valley and even in the high desert none compare! West Coast is the only efficient well equipped and best value and service I've had for my vehicle. I needed my whole front end on my vehicle repaired and being a single mom who works 6 days a week i desperately and urgently needed my car for work. West Coast Collision had my car in and out in less than 3 days! The value for replacement parts snd and quality paint job was exceptional! Love this place they don't cut corners!! read more

This was the 2nd time having West Coast work on my car and I could not be more pleased with them. Their prices are reasonable and their workmanship is superb. read more

I'm warning anyone who reads this it'll be a long one. I was involved in a fender bender August 1, this place was my insurances preferred repair shop. First big mistake I made is feeling comfortable using them because of this. They took my car in August 26, my first bad experience was when Gino told me my car would be 100% ready for me to pick up and when I got there it was still being painted. Even after he told me another day it was for sure to be picked up and I called and it still wasn't ready. When I first picked up my car after it being in the shop for about three weeks first thing I noticed was the color wasn't even right. Gino, said that's how some come out the lot and some of them don't always match. I was not having it. I made him take it back in and fix it. I picked it up the next day like he said and nothing changed. Now he's saying thats something the insurance didn't cover in the initial estimate. Didn't make sense whatsoever since first he was saying something totally different and why wouldn't they cover a color match to my vehicle?? When I got in my car to leave I had a service light on stating my tail lights were out. I called him over and asked him to look he had to take it to the back and fix it. My guess is they didn't even connect the tail lights! After having my car back for a day or so I noticed my trunk wasn't even aligned! I had to take it back to him and make him fix his work. He supposedly fixed it I saw it looked right, Until I started closing it and it would pop back up on me. I started now noticing it scratch the paint too. I took it back to them and now they're saying they're needing a part to fix that so it doesn't do that anymore?? Now I've spoken with Mary, She was supposed to take over and start helping me with the situation since she realized Gino was just lying about everything that was happening and not fixing a damn thing. Me, not trusting the shop whatsoever at this point took my car to my dealership so they can look at the work and see what is really happening. They start noticing the whole trunk and bumper wasn't even aligned right, and the damages were still there from the initial accident. They also reviewed the paperwork of what the insurance paid them for and they said they didn't even fix all the work they said they did. After me telling them it was this shop they were not surprised whatsoever and even said they don't even sell parts to them anymore because they have so many issues with them. Now that I have dealt with them for that long in and out of the shop since then, my wonderful dealership has taken over and is dealing with this horrible place and they're going to make sure this is fixed handled properly now. From what I have been told now by insurance is that it that they have now turned it into a investigation with BAR (bureau of automobile repair) since repairs were paid for but not complete. Please do not take your vehicle here, it has cost me so much time and energy that I wouldn't want anyone to have this bad of an experience. read more

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my car has been in the shop for almost 2 weeks parts came in and was told my car was next finally my car was put up 3 day later after the parts where ordered now on day 3 finding out more parts needed to be ordered follow up is crappy and I have to call to follow up car is still waiting for parts on order read more

Our Mercedes was backed into by an unknown person so we needed insurance body repair done quickly. Ben and his team were extremely helpful and quick to respond to our fast turn around need before we left the desert for the season. They went above and beyond; we're extremely professional and courteous; and the repair with Mercedes parts looked terrific. Would use them again in a minute and will refer anyone and everyone. Thank you, Ben and Team. read more

Benjamin was very helpful when I had called to ask if a spoiler could be installed on my car. He had informed me that the shop is mainly a repair shop and not so much a custom body shop, which I understood, but nonetheless he assured me that he would get the spoiler on and have the car looking better than when it came, the end result was fantastic and it was a fair price that was hard to beat. I highly recommend West Coast Auto Collision to anyone in need of a body shop because of the dedication they have to satisfying their customers. read more

West Coast Auto Collision - Spoiler on my car - Body Shops Near Me - Palm Springs, California

I really needed the passenger window closed on my bosses car, so she can travel safely and in comfort this next week. After going to bmw, I searched for a local body shop, and ended up here. The service at this location is unbelievable. Nobody could have helped me better, and the cars in back being looked at right now. A++++++++++ all the way. Thank you Ben and your work mates. read more

I just want to say that Ben, the general manager really took care of my car. His exceptional customer service makes a huge difference. My 2022 Civic looks amazing! I will definitely recommend this place to family and friends. Thank's again Ben!!! read more

I just wish 2 take a moment 2 express my appreciation 4 the very professional, courteous & outstanding service rendered 2 me by this very outstanding company The owner was polite & very concerned with the outcome of my auto! Also his staff member Dwight was very responsive & reassuring as well. An excellent company in my opinion & would Gladys recommend them. Respectfully, Leona S. read more

Unless u have money to get a rental for 5months + I wouldn't go here worst auto shop in the world ! They take a very long time and they don't have enough workers they say they would update you they never do. I called and emailed and no answer back not only did they take forever but my car has a small scratch that was not there in the beginning I still have the picture from the first adjuster and then when I took my car home my car sounded like it was cracking the owner had the audacity to say it wasn't his problem 1 day after he had my car for 4 months when we went back he stated it was my axel and then I go to a different shop turns out it was a clip missing and they still charged my insurance for something that was not completed super unprofessional! They put my vehicle last as I was going through a death in my family I missed my brothers funeral and his birthday memorial so they removed my deductible but I would have rather paid the deductible rather than to have missed my brothers funeral ! Sticking to fix auto ! None the less the front desk girl kept me cool and calm through it all thank u Karla it was a hard time for me and ur sweet personality kept me calm and sane u deserve a better company to work for. This company seems like it's under bad management. read more

What a terrific. Company . This company was suggested by the insurance company of the party that caused the accident so usually you figure you are going to get some shady company trying to save their insured a few bucks turned out this company is stellar even better than the company my insurance suggested. They are information cooperative excellent communicators but what makes them stand out they go the extra mile . Mercedes could not look at my car for 3 weeks so Ben had a company he knows inspect for the damage that saved me considerable stress and time . Then they went and picked up the tire lock from American tire where 3 months ago they fixed a flat but forgot to give me back the tire key. They amazingly still had it another great company and then they even offered to pick me up and take me back to my home I am disabled . There isn't enough stars in the universe to rate this company . Karla the reception is very pleasant as was Luke a great staff . And the cost to repair was also great update : car looks amazing they used Mercedes' parts and truthfully their service and support is outstanding I would encourage everyone to support this quality business they also are covid friendly everyone wears masks and they completely wiped down my car I am immunocompromised liver transplant patient could not be happier plus they delivered my car and parked it in my garage wow. read more

Fabulous service!!! Ben and Kevin went out of their a way to make sure I get a good rate on a rental car Not only was my car ready when promised it was actually a day earlier ready I'm very happy. Carla the receptionist was extremely friendly and helpful definitely will use them again read more

This company took really great care of me and does HONEST work, there's not a lot of shops out there that do that. Had my car referred me through my insurance and didn't know how I felt everything until I met Ben. He always kept me updated and went into detailed about what my car needed. If something broke, he would tell me honesty without lying and cover the fees himself, I don't know any other shop that had that kind of integrity. HIGHLY RECOMMEND, check this shop out if you're looking for some cosmetic work! read more

A few months ago I was in a terrible accident. My whole front of my car was smashed in. My insurance led me to West Coast Auto Collision. It was the best idea and choice ever made! I got my car back and it drove and looked like the brand new car it was. They were very understanding, and treated me so kind! They treated me like I was part of their West Coast Family. I had a second accident, they were the first people I thought of when it happened. I did not want to go through insurance seeing it was my fault (my car door was open when i was in reverse) it was my own doing. West Coast Auto was happy to do the repair. The BEST thing is they care so much about their customers. They treat you like family. West Coast Auto you have no idea how much you all mean to me for all that you have helped me with over this past year. I cannot thank you enough. I want everyone to know that your place is the place to be when your car is in trouble. read more

Staff was very professional and great on keeping us informed with timeline. They did a great job on saving our Yukon. great Workmanship, and friendly service - I would definitely use them again! read more

Ben at West Coast Auto is the best! Helpful, and knowledgeable - really helped me when I was in a bind! Many thanks!!

Having to deal with insurance and collision issues is never pleasant but this company made it a great experience. So kind! So professional and the follow up and quick stellar repair was a breath of fresh air! Luke was on point. Mary was the best. Thank you so much! read more

This place is horrible. At first I was very happy with how friendly they were but I quickly realized how unprofessional they really are. I took my vehicle in May 25th they told me it would take 6 weeks to repair. I was understanding and patient but when I called to check what was going on 7 weeks later I was told the vehicle was still not ready and that they were going to paint it that week and would be ready the next week. I call again the next Friday because they do not call to update and was told again that the vehicle wasn't ready and that it would be another week because they were painting it. Now keep in mind i was already told this the week prior. I decided not to make a big deal because i didn't want them taking it out on my car and causing it more damage on purpose. I call again the next week on Friday and again am told the vehicle is not ready and that maybe it would be ready Monday. This went on for two more weeks until they realized I was getting more and more angry. I got the car back finally and the paint is chipped on the side that had no damage, the body was falling apart on the side that wasn't damaged, my top was put on incorrectly so i cant see back anymore, theres loose parts rattling inside the cars body that i cant find, the ride use to be so smooth in this car and now it shakes violently at high speeds, car is overheating now, interior parts were left loose and falling off, the new tire i was supposed to get has a large slice in it. Im disgusted with this place horrible service they just don't care about quality read more

TRUE STORY! I just bought a brand new Jeep Grand Cherokee. I had only put a few thousand miles on it, so you can imagine how PISSED off I was when I noticed there was a small dent on the rear, right side of the car. No scratches... just a dent. I have no idea how it got there, but it was there. Anyhow.. I knew I had to get it repaired, and I was thinking it was going to cost me 300-500 dollars to fix it. I took it into West Coast Auto to get an estimate. Spoke with Luis. He came out and looked at the damage... then he said "I'll be right back". 2 mins later he came out with a TOILET PLUNGER!!! I was like... "Are you kidding me???" Well... Low and Behold, he put the plunger on the side of my car.. and Voila' !! No dent!! He literally fixed the dent on my car in 5 seconds, with TOILET PLUNGER!!! Amazing! I asked him how much I could pay him, and he said "It's on me" !! Free !! With this kind of customer service, I will FOR SURE return to West Coast Auto if I ever need the use of their services!! It's nice to know that there are still decent people in the auto and repair industry, as many of them will rip you off at the chance. Thank You West Coast Auto!! My Jeep looks brand new!!! read more

My dad has had all of his vehicles repaired here at West Coast Collision. 10/10 would definitely recommend. Definitely our first choice when choosing an auto repair shop!! read more

If only a zero star rating existed... They had my car for about 3 months to fix damage from a rock going through my window. 3 months for a rock!!! Replacements needed: 1) Driver's Window 2) Steering Wheel (The inner part where the vehicle logo is and the outer ring you hold onto when steering) 3) Inner door panel on the driver's side First, they didn't replace the inner portion of the steering wheel claiming I didn't use the right term to describe the part during the estimation phase. I pointed to the damage, the estimator took note, but still didn't fix it. Based on the explanation for why the repair wasn't completed, when your car is damaged, you automatically are supposed to become a professional vehicle damage estimator and know the correct terminology for every single part within the car that you may need fixed. They kept the car another insanely long period of time to fix what they were supposed to originally. Went to pick up the car again and give a better inspection. 1) They damaged my door lock and door handle on the outside in an attempt to pry it off when replacing the window and attaching the inner door panel. 2) They damaged the actual mechanics within the door lock making it nearly impossible to close, open, and lock the door (the car was only 1 year old and worked perfectly when it went in). If I had needed to escape my car quickly in an emergency, I would have been locked in due to their negligence and damage to my car. 3) They didn't connect the speakers in the door when they replaced the inner door panel. 4) They didn't re-program the windows to roll down with one button push as they always did. Their response? "How are we supposed to know there is a computer in there?" Well, West Coast Auto Collision, THAT WOULD BE YOUR EFFING JOB TO KNOW THAT SORT OF THING. 5) There was still glass all over the inside of the car. 6) They damaged my turbo boost gauge mounted to the steering column. Here are 3 of the images requested by my insurance company to detail the damage West Coast did to my car: http://imgur.com/a/0ACVD I was told to take the car off their hands and leave the shop. I did. I contacted my insurance company who ended up agreeing to me paying a $0 deductible because of how horribly unprofessional West Coast Collision was, and also informed us they would pursue legal action against the shop. I ended up having to take the car to another collision shop to fix what West Coast Collision had damaged, costing my insurance company even more and leaving me without a car for even longer. This place is horrible beyond belief. Avoid at all costs. If your insurance company recommends this place, ask if you can take your vehicle somewhere else. ***UPDATE*** as of 3/28/12 I noticed in the filtered reviews that an employee has claimed they never worked on my car. Too bad they can't acknowledge an issue and resolve it rather than brushing me off as a liar. This place is awful and I just don't want to see anyone ripped off like I was. ***UPDATE*** as of 8/9/12 Bob of West Coast has replied below stating again that I was never a customer. Bob, you have to realize, before calling someone a liar, that you'd have to determine a motive for them to lie. Other Yelpers looking at your page and my review are going to realize that I have no motive to leave a bad review unless my experience with you was terrible. Here's a protip- when a customer has an issue, do your best to resolve it rather than calling them a liar. You're digging yourself into a hole you're not going to be able to exit. Seems this review is upsetting West Coast. Here's the text of a harassing message sent to me via Yelp by an employee/affiliate via of West Coast Auto Collision on 8/3/12: "Wow I think it's you just must be board with life. If you have to keep posting on this site. For one who would leave their car at a place that long. Then if you were being told all that stuff was wrong and you knew there was no way why wouldn't you take action then or at least take the car somewhere else at that point. Hmmmmm makes a person wonder maybe your just board with life and like causing problems for other people." read more

I took my Dodge Ram 1500 to West Coast 9/2016. Upon entering the office, I found a clean neat office. I was welcomed by office staff. They got a appraiser to take a look at the damage. They quoted me a very fair price. I brought my vehicle back a couple days later. West Coast had it ready in 2 days as promised. The work was outstanding. The owner Mark came out to make sure I was happy. From start to finish West Coast is Top Notch. I hope I never need auto body work again. But if I do, West Coast is where I'm going. They also arranged a rental car for me at a discounted price. read more

My wife's car had a difficult dent in the crease of the trunk and I stopped by West Coast just cruising by. I really liked Mark and my instincts told me the place was good until I read the 1 review. Upon further investigation I found out the review was from a former owner several years ago. They did a fantastic job ! The color match was perfect and Mark included some extras to sweeten the deal. I have had lots of body work done over the years and I can tell you that these people care about the work they do. We highly recommend West Coast Auto Collision. read more

My car was seen promptly and the problem addressed. They recommended changing the bumper eventually but did not try to sell me unnecessary repairs. Technicians are personable and attentive. read more

It's a long one...... I got into minor car accident and my insurance company recommended me to west coast collision. I turned my car in January 15, 2020 and it is February 5,2020 they told me my car would be ready on February 7, 2020 they said they received the parts for my car and was already working on the car ,but when I called the other day to see if my car would be ready when they said it was they tell me my parts haven't even been ordered nor have they started working on my car they broke my car down but haven't even worked on it then they lied to me about my car and when it was going to be fixed. So as if that wasn't bad enough they tell me they won't be calling to order the parts until Monday or Tuesday of next week so that means I have been without a car for a whole month. There customer service is horrible they are very nonchalant about wanting to help anyone with there complaints and needs. On top of that they never even called me to inform me my car wouldn't be ready on Friday, so if I wouldn't have called the other day I would have thought my car was ready for pick up on Friday. So not only did they give me false information, they lied and was very unprofessional. Worst place to go get your car fixed ! I don't recommend at all. read more

I recently took my auto in after an accident. West Coast gave them as an option for repairs. I was very glad I chose them. They were efficient, kept me updated with texts. I felt comfortable with them and was treated well. My repairs were completed early I would definitely recommend them to friends and others. Thank you! West Coast!! read more

I'm so happy I took my car here!! Kathy at the front was so nice, they all communicated with me and got my car done so fast!! My car looks beautiful and you cannot even tell anything happened. When I went to pick up my car, they were all so nice and even gave my daughter gummy bears and a bottle of water. I will be recommending them to all my friends, family and clients. read more

brought my car by recomendation of my insurance company after having my car for six weeks for front end damage repair their were signs that the car was not the same after a while i started to notice things like the battery would drain rapidly there were clunking noises the hood didnt line up the lights would only work if they were set to bright the ac doesnt work as well and theres just some visible abnormalities i took it back and it was under new management they said they would fix it for me they had it less then two weeks provided a rental and were very nice the new manager very very nice got the car back and was pleased with what it looked like had been fixed after driving for a few days i found that the lights still didnt work right the sensors no longer worked the battery drained the ac didnt work the fan was banging against the radiator the car doesnt shift right the motor jerks when i start ot ultimately the ac shop after paying 1900 dollars that the body shop glued parts together which we had to replace and that there were far more issues with motor mounts and numerous other issues all directly caused form bad repair work by west coast collision so while they were nice enough my three year old car is now a total loss and they say i waited too long to inform them but i feel like i took it to you twice and you screwed me both times so sad read more