Picked up stock pieces for my kid who is learning metal working / forging. Staff were friendly and helpful. Inventory was varied and fairly priced. I'm sure we'll return for more as he creates new things. read more

This place is a staple in the neighborhood. I've used them for various custom metal work needs over the years and they always come through. I recently ordered an iron address sign but the vendor forgot to drill screw holes on it. I called West Coast Metalcrafts and the lady was very accommodating about taking care of it. I came in with no appointment on a random weekday and she had the techs put the holes in it in less than 15mins. I paid $10 and was very happily on my way! Great service! Will be back again. read more

I can not comment on the quality of work as our business relationship did not get to that stage. However, I can comment on the customer service, and, as others have pointed out, is terrible, but I think I might understand why. We needed a gate in our backyard. I had an appointment to have the gentleman come to our home to do a measurement. The appointment was scheduled at 12pm to 1pm to do the measurement. That day I realized I had an another appointment that would end at noon and was less than 10 minutes away. I called at 10:30am, spoke with a woman, and asked if it was ok to be about 10 minutes late. In addition, I informed her that I had contractors in my backyard working an another project. The gate was opened and if he arrived at 12pm he could start measuring and I would be a few minutes behind. She agreed and said that would be fine. I arrived at 12:10pm and rushed to the backyard only to discover that he had arrived and left AN HOUR prior (as told by my contractor). Confused, I called to ask if he could come back as I had some instructions and questions to discuss with him. I, again, spoke with the original woman who was already defensive claiming he waited for me for 45 minutes then left. I looked at the time, it was 12:25pm. I informed her if he had showed up at 12pm and waited 45min, he would still be here. It was at this point, she admitted he had showed up early to take the measurements. I then asked her why did he show up early. This question seemed to anger her and she said, "This project is off to a bad start so we are not going to bid on it." Riddle me this fellow reviewers, why would this gentleman show up early when he knows: 1. I am not home. 2. I am going to be late. 3. He has access to do the measurements without me there. I would argue the reason he did this is because he doesn't like people, doesn't like dealing with people, doesn't like talking to people. He is probably very good at his craft but would rather do it without having to deal with the customers. And that is why you are seeing lots of reviews about terrible customer service. Thankfully there are plenty of other iron workers with competitive pricing with good customer service. I ended up going to Go Iron Works in Long Beach and recommend them highly. read more

West Coast Metalcrafts - Gate done by Go Iron Works Inc. in Long Beach, CA - Metal Fabricators Near Me - Long Beach, California

I had a great experience with west coast Metalcrafts. They custom made a railing for front porch and a grab bar for back door. They are beautiful and sturdy. it adds a great value to the house! I highly recommend them! read more

These folks do a great job!! I've used them 4 times (4 different jobs) They are all perfect! I highly recommend them! read more

Had them install a new driveway gate. I watched parts of the installation. A month later, while cleaning the adjacent windows (Brand new house remodel with new windows), I noticed "specs" on the outside of the glass on 4 windows and one glassed window exterior door. The damage was caused from "spray" that came off of the grinder used to cleanup the welds. The metal spray melted into the glass. The insurance adjuster later found 6 of the neighbor's windows also had spray damage. After sending pictures of the damage to the company, It took multiple phone calls and two missed appointments to finally realize the "owner" was not going to come by to assess the damage. The work cost over $3000.00 to restore. The owner's daughter (office manager) finally said she could not say if and when her father was going to keep an appointment. I let her know the only way to recover costs to replace the new windows was to file a small claims case. It was after this was started that the owner left an email providing his insurance company's phone number along with excuses but no apologies... It took almost a year to recover the cost of damaged they caused. Neither my neighbor, nor I would recommend their services. read more

West Coast Metalcrafts - My damaged windows - Metal Fabricators Near Me - Long Beach, California

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We are a general contractor located in signal hill and I use this company for all of my ornamental projects. They don't price gouge, easy to work with, always on time and they work they install is top notch. Its the the only ornamental steel company I use to this day. read more

We are so pleased with the renovation of our large driveway wrought iron gate. West Coast made our custom gate about twenty years ago. It was in need of major repair. We had an estimate for repair which I thought was a little high. However, after receiving estimates on a new gate, over $5000.00 we called West Coast Metalcrafts again. Our gate is completely repaired. Rusted metal was removed and areas were sealed and it was painted a satin black. Our gate looks brand new! We can't believe it. We know there was a tremendous amount of labor that went into it. Thank you for a job well done. Mark & Jody California Heights, Long Beach read more

West Coast Metalcrafts did excellent work on our security door, security bars and lock on our gate. We appreciated them being on time and the quick, efficient service. Raul the owner followed up and made sure the work was done to our satisfaction. Thank you! read more

I cannot say enough positive things about the experience I had when needing a hand rail for my back patio steps. The folks at West Coast Metalcrafts put my request in the fast lane for sure! I explained that my husband would be coming home from a rehab facility soon and we would so appreciate a railing so he could go outside and sit on our patio. They had it manufactured and installed before he came home. It is beautiful, strong, and added another facet to his life since now he is able to get down our back steps. It takes a village when someone has a health scare and the folks I dealt with here are indeed a part of our village! Thank you again, West Coast Metalcrafts! read more

Hired them on a recommendation and wow!! They delivered!! Came down to take measurements one day and two weeks later the entire job was done!! The work came out great for a hand crafted design. So glad they were able to incorporate a metal piece I supplied. Professional service and great quality work. Next project, my driveway gate!! So excited to see how that will come out!! read more

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We had a driveway gate installed by Westcoast Metalcrafts years ago and we really liked their work. A few years later our gate shifted (the block wall it is attached to moved) and was hard to open. They sent a technician out and adjusted the gate so it closes well. This week they came out to remove a 40+ year old wrought iron patio cover that came with the house. On the day they were scheduled to do the work they sent a text when they were 30 minutes from arrival. The crew was professional and left the area spotless. They had no problem working around another building crew working near the area that day. The only difficulty we had was getting a call back after we visited their showroom. The office person said we were sent an email, which we never received. But after we made a follow up call we were given a date for an estimate. Their price was well within our budget. I would definitely use this business again for any iron works. But I will know to be prepared to make follow up visits or calls to get appointments. read more

West Coast Metalcrafts - Demolition begins on the patio cover. - Metal Fabricators Near Me - Long Beach, California

We are so pleased with are new gate, it gave my house a whole new look. West Coast Metalcrafts did my gate exactly how I asked them to do it. Their customer services was great. They did an awesome job I will most definitively hire them again. read more

Conversation started off well, then they fell off the entire map in terms of ever coming out to provide a quote. ***Update Raul replied and said he contacted my HOA - I've just checked with both the HOA as well as our management company and no quote was received. read more

A good friend recommended West Coast Metalcrafts when I complemented the hand rails at two different locations at her home. She raved about how great they were to work with. When planning a banister that gave physical support when stepping out from our family room door, two steps down to our patio, they explained a couple of options possible. They also described the choice of finishes. My husband and I are happy with the completed job and can't believe we waited so long to ensure the safety of everyone, including ourselves, using those steps. read more

Excellent service. called for quotes, they got back to me quickly and were very friendly. The job was done sooner than I expected, would highly recommend them. read more

DON'T WASTE YOUR TIME WITH THIS TERRIBLE COMPANY!!! If I could give them less than one , I would . Had a small gate made in May of 2016. It was just under $1200. In October 2018, I noticed a few small peeling spots, then by December, the paint was peeling off in large sheets. I attempted to contact someone beginning in the middle of January. Cynthia took my information and I never heard from her again. I called several more times, getting more and more irritated......finally she had someone come out and look at the gate. They said, "that's normal, everything needs to be repainted" THE PAINT IS PEELING OFF IN SHEETS!! The gait obviously wasn't prepped or primed properly and that caused the paint to NOT stick. She allegedly sent me an email (which I seriously doubt ever was sent-based on their terrible customer service) and want ME to pay them again . No thanks, I'll find a company who knows what they're doing and I will never use WEST COAST METALCRAFTS again! read more

West Coast Metalcrafts - More "normal" needing to be painted pics??? I think not!! - Metal Fabricators Near Me - Long Beach, California

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My driveway gate was falling apart and needed replacement. My mother-in-law recommended them and I called them out and received a reasonable quote. I made my deposit, make my choices (I kinda already knew what I wanted), and booked the job. The installer(s) came out when they said they would and got it done. Several months have gone by and I called back on January 20 and spoke to Cynthia. Told her that I needed a spring for the driveway gate because if it didn't close right, it would swing open and hit the neighbor's house (NOT good.) She gave me information, took my information, and told me she would call me back. To date, I have not received a phone call. read more

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West Coast Metalcrafts built and installed a front porch hand rail on my house for my family. The quality of their product and their service was excellent. I would definitely hire them again, read more

What a wonderful job West Coast Metalcrafts does! This is the 2nd home they have worked on for us and they do not disappoint! They made us gorgeous gates, a gorgeous spiral staircase, and just now they customized an existing fence and gave us a new mailbox! SO MANY compliments-we love it!! ( Our neighbors love it!!!) There is NOTHING these guys cannot do! THANK YOU WEST COAST METALCRAFT!!!! read more

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I rarely give comments to companies but this business is not professional and does not do business well. Appt that has been scheduled was rescheduled 3x to give estimate on work to be done and in the end after I complained why is this the third time it was being rescheduled Cynthia finally admitted that Raul the owner is not interested in doing repairs. They should have told me that to begin with and not wasted 3 weeks of my time. read more

I needed some custom-made Scrolls to match existing ones in a fence. The two people that I dealt with were great and the parts were done on time. I think the price I paid was more than fair. I would definitely recommend this place and go back there myself. read more

West Coast Metalcrafts - Custom-made Scrolls to my specs. - Metal Fabricators Near Me - Long Beach, California

Poor quality installation, acceptable welding, zero job management. The person that I handed my drawings to, explained the job to and did the job walk, never again was available. The pictures used to sell the product are just that, pictures. Not work done by this company. Over all, as a buyer if you have the time, energy and knowledge of the work you are purchasing you might be able to get it, if you manage every part of the job. I posted pictures of the footings, terrible. read more

West Coast Metalcrafts - Footing of fence. Look at this mess and dangerous too. - Metal Fabricators Near Me - Long Beach, California

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My Mom purchased a Gate Motor for her Iron Security Gates from this Company and wanted Installation done too. This motor was over $3,500 (very expensive)! The Installer (Raul) had to come out several times and to this day, the gate still does "NOT" work properly. He was also rude and had to be asked to lower his voice, as he started yelling at myself. I thought that was very disrespectful, as we are ladies. Overall, I will have to agree with the other "reviews", this company just has Poor Quality Installation. Therefore, "PLEASE" do your research first! I don't recommend anyone doing business with "West Coast Metal Crafts", unless you want to be taken for a ride. Hopefully, they will improve their services. Meanwhile, my Mom is still trying to get her Security Gates to work properly. read more

I stopped in to make an appointment. They never called back. Do not do business with these people. They do not do what they say and never return phone calls. Do Not listen to them. They never ONCE tried to call me back. The owners response below is ABOSOLUTELY INCORRECT. His response below is the first time I have ever heard from him. Not one time did they ever return a phone call and I never gave my work number to them. If I could give this Company a negative 10 then I would do that. After repeated calls for updates on making an appointment over two months, I was told we don't do work in that area. Just say that the first day I came into your office. VERY BAD CUSTOMER SERVICE. DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!! read more

Absolutely wonderful craftsmanship, excellent service and a great price. I had been having terrible luck getting a security screen and a short gate. Other copanies said nothing would fit or they didn't do this tyoe of work or just no-showed. We went to WCM office, we looked at books, they send out a person to measure promptly, he asked questions about exactly what I wanted and he drew it up right in front of me -matching design of door and gate. About 20% down and they said 4 weeks to custom create. In three weeks they were ready, they came out and installed with great care, even bringing paint to ensure any little marks made during installation were created. I couldn't have asked for more. read more

Came in to ask for quotes, the lady in the front was very helpful and patient regarding the pricing on different materials and whats better for what. Overall great experience read more

I was truly impressed with the work ethic and professionalism of the company. They installed my side gate perfectly. I highly recommend this company. They have been around for many years. read more

We had ornamental iron work done to our front and back windows, a gate for our driveway, two security doors for our back doors (much nicer than the one you purchase from Home Depot, they even put it a doggie door). We were very happy with the results. I recommend to call first to make an appointment, then go to the the store with some pictures and measurements of your windows for example. They have books of photos that you could browse for ideas. You then choose the style that you want. The more ornate, the pricier it will cost. Cynthia will email or text the quotes afterward. Once you settle for a price, they will come out to measure and give you a time frame when the iron work is ready to install. We are happy with the work and the installation. read more

Wasted three days with this company just tying to get an estimate and when they finally sent one it was way over priced. I do not recommend them. read more

I always try to give the neighborhood guy a chance. I went against my greater instincts and walked in for a quote despite their three star rating (other similar businesses a little further out have 5). They said they could come out a couple days later to take a look but would call me back with a time. The day came with no call, and when I called them the receptionist said they would call when he was on his way. The receptionist called eventually (all communication took place through her), but I couldn't leave work at the moment he showed up. I let him know the gate was open and it was pretty easy to go in back and see the hinge that had come loose on the metal gate back there. She called me a few minutes later and said he couldn't get through the alley gate. "No," I informed her, "Nobody leaves their gates off the alley open, they would get burglarized. Just pull up onto the street and go through the side gate. My son is home and will keep the dog inside." So I never heard back and went in the next day to see if they had a quote. The receptionist informed me that he couldn't get in. He had knocked and knocked on the front door, she said, but nobody answered. "No, I said plain as day the whole time to just enter the side gate. Why didn't you guys call me?" She said he gave up frustrated nobody came to the door. At this point the man himself comes out from the back and starts yelling that I wasted his time and to find someone else. Many of their reviews are one star and complain about his lack of professionalism and his bad temper. Believe me, they are not lying. Reading through further I now see there are a lot more complaints about his workmanship, follow through and inflated prices. I'd advise you to take them into consideration. read more

This place responds quick to emergency requests and gets the job right the first time. Great customer service and quality!

I highly recommend this company !!!! Quality work ! Wouldn't go nowhere else . I got my driveway gate installed just like I wanted !!! I'm super happy to have gone with west coast Metalcrafts thank you sooo much!! Visit their showroom a lot to choose from !!! #1 company read more

We've hired West Coast Metalcrafts to create New Orleans French Quarter style metalwork for us three times in the past (most recently within the past month), and the quality has been exceptional each time. My great grandfather was a Danish coppersmith, so I especially appreciate metal craftsmanship. These gentlemen are true craftsmen. I've seen their shop and they way they work, in addition to the results of their work. Although I have some background in art and architecture and designed the metalwork they did for our front porch, I left the design of our gate entirely to them, and from an artistic perspective their design is exceptional, as well as the high workmanship in implementing their design. Attached are photos of the gate they finished within the past month, as well as the earlier front porch metalwork (sorry some are sideways -- they don't appear that way on my computer). In short, I highly recommend them! read more

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We called regarding a stair railing for the inside of the house. Someone came out and advised that he only has a book with outside fence designs and that we would need to go to the office to see their inside designs. We asked if he had a book back at the office with stair railings and he did not. So why did he show up? We asked for a price range per foot as others provide, but he could not do that. He wanted to take a measurement but we said no, no sense as we don't know what his designs are like. A waste of time. read more

Great costumer service! Very friendly and reliable. Our front gate motor got messed up and the receptionist Cynthia was able to have someone out and fix the problem FAST!! Was very pleased with the work. The person that came out and fixed our motor was very knowledge and very nice and helpful will definitely do Business again. read more

One star rating, is being extremely generous for this business. My girlfriend purchased a driveway gate, and discussed the options, such as security screening. When the gate was installed, it did not include the security screen, and was billed an additional $480.00, if the gate was to be installed as discussed. To add insult to injury, the 9' 6" iron gate was installed and hung from an existing cinder block dividing wall, with no wheel installation to support the weight of gate. Under the unsupported load, the gate soon began to sag and no longer would close and latch properly. West Coast Metalcraft responded to the complaint, but instead of rectifying the installation mistake at no charge, they charged the customer $85 more and welded a $3 caster wheel from Harbor Freight onto the gate. while this fixed the original installation mistake, the welding of the wheel into place made it impossible to change the wheel as it wore out after a year of use. Upon contacting West Coast Metalcraft yet again, to have the problem of the sagging gate fixed, the owner came out, and said the gate was fine, and that it was the cinder block wall that was the problem!!! When contested about the fix, the owner replied, take me to court, and flatly refused to rectify the installation mistake of his installers. The total cost of the gate, installation, and "upgraded" wheel was $1850.00. The Hispanic owner and his associated mentality over fixing a poorly installed gate, was as frustrating and as ignorant an encounter as any logically thinking human could bear. STAY FAR FAR AWAY FROM WEST COAST METALCRAFT UNLESS YOU ENJOY DEALING WITH THE INCREDIBLY IGNORANT! read more

The quality of the work is fine but dealing with these guys is painful. They don't call you back, cancel appointments, communication is terrible. I would give higher review based on the work alone, but its a nightmare trying to get them to respond! I finally gave up and just got someone else. I guess they are so busy they don't need to give any customer service or communication. Use them if you are a very patient person. Perhaps ultimately the job will be worth it, but I ran out of patience trying to get them to communicate in a professional manner. read more

This has got to be the worst business. One of the owners who answers the phone, has the worst customer service in the business. I would NEVER USE them. I tried to get a quote and use their expertise but they will just ask you silly question over and over to stall for time when they have done nothing to prepare any work order. The guy who came out seemed nice but it ends there. read more

agreed with other reviews that: "Poor quality installation, acceptable welding, zero job management. " I were referred to this company so did not check its yelp rating. otherwise I will never use them. Plan to upload the pictures but do not know how to. the second floor balcony is w/ old cracks, new cracks, old holes where they take old railing from and new big holes in the wind, very scary. they request the deposit and payment quick, do not even bother to send me the invoice and insurance certificate till I request. they ask for 1/3 deposit to start. later I were told by my insurance agent that it is illegal and against the law to ask for deposit over $1000. Anyway, that is what happened on me. Very upset when I see the finished job. read more