This is an update posted on May 17, 2016. This is long, because this is WORST business I have EVER had to deal with, and the only business on Yelp I would give NEGATIVE stars to. There is no supervisor except the front desk receptionist/manager who doesn't answer the phone unless you call from a blocked number and meddles in matters that have nothing to do with her. Her expertise in gymnastics is unknown & questionable, and I just thought she was the receptionist. One day, my son had a makeup class when he was 3 and 3/4, and I accidentally came early to the 4 year old class. Angela had a near conniption on why would I have brought him to the 4-5 year old Tumbleweeds class. And it was a mistake of course. Why was she flipping out about it? And she pointed out that my son wasn't following directions and shouldn't be there. Now I had made the mistake of having him in a play date that ran late, and he was exhausted, so it was difficult for him to follow all the directions, but he did most of the exercises to his best ability. Fast forward to November when we were planning a trip to India for one month, and on a day when Aadi had a class, he was still sick and we were leaving for India in a couple of days. I called WCOG to ask for a makeup, and Maria answered the phone and said I'd have to wait to talk to Angela the next week, and since we were leaving the next Wednesday on a trip to India, she was uncertain/doubtful on whether the makeup would be given since we would be gone for 3 weeks. I felt this was a reasonable question I shouldn't have to wait till the next week for. So I questioned this, and the next week I didn't hear back from Angela, so I called the followingTuesday, and Angela informed me I had been rude to Maria and that was unacceptable to WCOG if we wanted to remain there. When I asked her how was I rude, or what did I say that was rude, she had no answer. She just presumed it was so. No benefit given to the customer. We got the makeup day for Tumblebugs the last day in November, but never saw another day at WCOG thereafter. I had asked to be on the TumbleWeeds waiting list in December and was told there are no openings. Then I asked again when my son turned 4 in January, and Angela never contacted us again. I would wait to hear from her and she just left us hanging. She never put him on the TumbleWeeds waiting list, and 7 months later she told me he was not ready for the class without considering he was even older now. She said I would have to pay for a trial and was not guaranteed a spot anyway. She said we could find a different program. Why would I tolerate this lack of customer service? Only for my son.
I felt like there was no one at the helm of this ship, that the only redeeming quality was the Teacher Izzy himself who was great with my son's class, and an improvement from the previous teacher who was also named Maria I believe, who had difficulty controlling the young ones from staying in line. And my son loved Izzy, had a real connection with him. And my son kept asking me, "Mommy, when are they going to take me back in gymnastics in Izzy's class?" I finally got to speak to Vince today, who simply reiterated what Anglea had told me, that if you don't like it, you should find another place. I told my son the owner Vince told us to "move on", and my son was near tears asking "why did they do that to me?" I explained it was because I had a disagreement with Angela, and the boss (Vin) only listens to Angela believing her lies about following the protocol. Never been asked to leave anywhere in my life. i'm a professional used to dealing with professionals, and this was run more like a sorority than a business. Now I know there are some good teachers here like Izzy, but they can't save this train wreck of mismanagement where the receptionist calls the shots and there is no customer service. We'll be moving to The Edge in Dublin where I don't hear about these kinds of problems. And my review of WCOG is not unique or the exception. read more