We had such a good experience 10 years ago having a slider replaced that when we needed a new front door I knew my first call would be to West Coast Sash and Door. I went to the showroom with my list of what we wanted and Felecia helped guide me to the perfect choice. Rick came to measure soon after that and further clarified things down to the last detail. Estimate from Felecia was thorough and after a few revisions I signed off. Door arrived well within the timeframe I was given and was able to be installed the day after! Eddie and Jaime did a fabulous job and I couldn't be happier with my door and the overall process. I wish I had more doors so I could use them again. read more

We were very excited about using this company for the new doors we needed. They have a great selection to look at. Unfortunately, we were not greeted upon entering. We looked around for about 20 minutes waiting for help. One other customer was being helped and the employees were talking and laughing. They never offered to help us until we were leaving. A woman called out to us and asked if we had any questions. I replied with, we did but not anymore. We went over to The Door Outlet and was helped right away. We have 4 new doors coming our way. read more

West Coast Sash & Door - The entrance. - Windows Installation Near Me - Ventura, California

I see other reviews that have a similar experience to ours. We had a tech come out and measure, then nothing. We left messages, sent emails through their website ... crickets. They never answer their phone. Called The Door Outlet and they answered and helped us right away. As a business owner myself, I don't like to bash a company for no reason, but the experience with this company has just been bad. read more

The sales person Felecia that took my order her customer service was weak at best. Never did what she said she would do regarding follow up. Extremely rude and I will never do business there again. There are others that work there that were helpful. read more

Excellent customer service! We purchased a beautiful front door from West Coast Sash and Door. Unfortunately, through no fault of their own, there were some issues with the hardware. Arlene (owner) and Rick both worked patiently and tirelessly to resolve the issue to our satisfaction. They stand by their products (even though the company that manufactured our door went out of business) and provide excellent customer service. It was a pleasure working with them. read more

Never came back after measuring for a front door. I guess they did not want my business.

Arlien Plat went out of her way to help. I had purchased Simonton windows from a place that is no longer in business. I needed assistance on a warranty issue. I had purchased the windows prior to orders being kept online. With the limited information I gave her she was able to assist me in getting the order number and my warranty issues resolved. She had spent lot of time on helping me and I would recommend both Simonton and this business. read more

I purchased a fiberglass front door several years ago. I was never told that I needed to treat it regularly once a year. A few years after my purchase the door began to fade and peel. After sending them pictures, the stores service person confirmed she had never seen that kind of destruction in all her years in business. Her words made me feel like I had an ally but how wrong I was. She sent the manufacturer ESCON the pictures and after about a week, they sent an email saying it was due to my neglect. NO kidding. I was never told I needed to do anything. I specifically told the salesperson that we had issues with wood doors due to sun which was why we needed a new door. We were misled and neither party offered us any consideration. Buyer be ware. read more

This business is run the old-fashioned way with an emphasis on quality products and customer service. We turned to this company when it was time to replace multiple windows and doors at our home. They were professional in every way. Great products. Great staff. Great follow through. We recommend them to all our friends and neighbors. read more

Recently had to replace our exterior laundry room door. Everyone at West Coast was extremely professional. Service team members were on time and very detail oriented. Highly recommend. read more

We went in there first time ever to get some help with getting a track for a barn door tri bypass. The guy looked at us like we were crazy there is such a thing but apparently he wasn't aware of it until he got his book about it. He kept standing back from us like we had the plague or something? It was obvious he didn't want to help us. Just think he needed to be a little more courteous to prospective customers. Went over to the door outlet and they were very helpful. I wouldn't give them my business. But they had some nice looking doors ,nice show room read more

What can we say about Arlene except A plus customer service! We had receive our door which had the dead bolt in the wrong place. The installer did the best job he could and the OM was no help at all. When Arlene heard about our problem she called and assured us she would do whatever possible to make it right. We had our new door installed within 2 weeks. It appears to me that if someone really has the initiative to help, they can make it happen. Arlene obviously cares about her customers. We were very impressed with the efforts she put in to make it happen. The door is absolutely beautiful!!! Thank you Arlene for going the extra mile! read more

It's been over two weeks since someone came to my home to take measurements. I was told they won't do an install unless you purchase the items from them, so I chose my door and handle and I've called the office three times now to keep things moving with promises of the estimate being sent. I have dealt with at least 3 different people during this process from phone calls, email and text. Still no estimate. read more

I reviewed West Coast Sash & Door a few weeks ago and still am thrilled with the outcome. They were all great to work with and every day I see my new doors I am grateful I walked into their showroom. Awesome people, awesome product and off-the-charts customer service and satisfaction. Please have a look at my new, gorgeous doors! Thank you WCS&D for a great job. read more

West Coast Sash & Door - Gorgeous new doors brilliantly installed! - Windows Installation Near Me - Ventura, California

They were great to work with from start to finish! From selection to purchase, to estimator, installer and plasterer! We could not be more pleased. read more

Do not buy doors or windows from these guys. They do not know what they are doing! We had them come out and measure for both. Went into their show room, picked what we want. Sent us a contract for the large amount to replace our doors and windows and we paid a large deposit. That nite they reneged because they decided they did not know how to replace our windows. The installer and general manager couldn't agree. Said they would call us back and we've never heard from them again. No sorry, nothing! This was an unprofessional company that obviously does not know their business. Move onto another company and don't waste your time here! read more

Went to the store to look at exterior front doors. The sales rep was great! We found doors we loved, picked out the hardware, just needed the measurements and we would be good to go. The doors were made of wood and they wanted to make sure they would be protected from the elements prior to ordering. Their guy came to our house, approved us for the wood doors, took measurements, etc. We just needed to finalize the details and we'd be good to go. We returned to the store. Our original sales rep was not there. Another sales rep offered to help us but he really did not want us to buy the doors we loved. It was awkward. We were there ready to purchase the doors... cash in hand... he was rude and arrogant. We left. We are having custom doors made by someone else. read more

We purchased a screen door for a sliding glass door in the back of our home. Paid a little more because we wanted a sturdier door that would not fall off the hinges. After a year the screen was coming undone from the frame which appeared to be a manufacturer defect. I called WC Sash and door and they asked me to send pictures and they would reach out to the manufacturer to ask if the warranty would be honored. Arlien the owner called me and said unfortunately, because it was over a year the manufacturer declined the request. However, she gave me the number to a mobile screen and told me to make an appointment and have the bill sent to her. I am so impressed by the professionalism and integrity of this business wanted to share my experience. Thank you for the great customer service! read more

I've used West Coast Sash & Door several times over the years to replace my 60 year old windows. The staff at the showroom always know how to match the windows to make my house look great! Just recently, I purchased a beautiful sliding glass door and a doggy door. On installation day, staff arrived on time, and went to work. In no time, the old window was out and the new window was readied for installation. The doggie door required them to cut into the wall and place the unit between the studs. Although the total job took a few hours, when the installers left my house, everything looked trimmed out and perfectly clean. I love my new window and my dog loves his doggie door. Everyone I dealt with was warm and professional. I would work with West Coast Sash & Door again, without reservation. read more

This is a nice place to buy home remodeling supplies. No complaints and I recommend this store.

West Coast Sash & Door deserve the very highest rating possible! We knew the business practices of this business was different the minute we entered the friendly and inviting showroom. Nathan Swim, owner Arlene and the entire WCS&D team have earned our enthusiastic praise for their exceptional service, product knowledge and over the top customer support during the past several months while we have been rebuilding our home which burned down in the Thomas Fire. Nathan caringly and expertly guided us through our selection of doors, hardware and other misc. items needed for the rebuilding. Best of all, the price of our purchases from WCS&D beat out the competition quotes by far! With sincere gratitude to our new friends at WCS&D, Ron and Barbara D'Incau (and Marcel, our dog, who is always made to feel so welcomed in the store) read more

Worst customer service ever. We went in to purchase a front door. We picked everything out. A man came to our home to do the measurements and then we never heard from them again. I will never recommend this store to anybody! read more

Purchased 4 large picture windows in November of 2020 as part of a large window order for my house. The four large picture windows were defective.There were stains two feet long and six inches wide in between the glass panes. They reordered another 4 windows in June 2021. One of the four Windows arrived defective. They reordered the remaining window, it arrived in September 2021. It was defective. Reordered another window it arrived Nov 2021. It was defective. They reordered another window, said they would ship them to Idaho falls for me. ( moved from CA in 2020) The manufacturer shipped 5 windows, that arrived over a 3 month time span after I made repeated calls to the window rep in spring of 2022 all of which were defective or damaged. I asked for my money back from West Coast Sash and door, was sent a picture of a check by the owner of West Coast sash and door saying they would refund the money but never have. Now they won't return phone calls or texts. read more

Love the excellent service they provide! I purchased a new front door from West coast sash and door. Eddie came to install today in a mask and with proper distancing. He installed quickly and efficiently . I just love the whole package of services they provide. Will use again.. read more

Customer service could be better. Lots of lengthy delays and miscommunications.

I had windows replaced last week just before the biggest storm Ventura has seen in a while. I had all 10 windows in my home done and I cannot be happier with the process or the work. Quoted in less than a day, installed in less than a day. The quotes were detailed and explained well. My options were made clear and all questions were answered. I felt very good about the choice and the price. The install was on time and they even worked around me and my 4 dogs! read more

This company is filled with a group of people whose decency and kindness is matched by the quality of their work. My husband Ed and I have been the recipients of their goodness and cannot say enough about them. We recommend them to people and I wanted to recommend them here too. A finer company is hard to find. read more

We've used this company several times between our rentals and with those of my clients. They are very responsive and helpful in describing the pros and cons of different windows with their various vendors. Unfortunately their head lead contractor for their crews, Armando, just retired this year. But this is how good he is. I had a question regarding double pane vs triple paned for one of my friends and I called him on his private line on a weekend. He called me back in about an hour and answered my question. After that he shared with me he had actually retired but said that I could call on him at any time with questions. His customer service never ends! However, I'm sure that the owner will replace him with someone just as dedicated. So if you are looking for quality work and products at a competitive price pick up the phone and ask for Felecia Smith. She has been my go to person to get the ball rolling on all of our projects. read more

So many options! I walked in this place and was shocked by the never ending selection. Customer service is also 5 stars!

I went to Lowe's and Home Depot for a security door before finding this place. This place had better quality doors at a reasonable price. My wife didn't want a security door that makes the house look like a prison. West Coast Sash & Door showed us this screen door that offers the protect of a bar door. My neighbor has a security door from and it's rusting. Our new screen door will not rust, and now I can leave my front door open for air. I found this place on YELP and I'm glad we decided to come here. read more

Window repair. They showed up the fist time for quote on time. Gave estimate. Said it would take two weeks to get glass. Two weeks later called to schedule appointment. The day of appointment they once again showed on time. Great installer. Cost was as estimated. What more would you want. Absolutely I would recommend read more

West Coast handled the complete replacement of all the windows at our house.These guys were real pros.The whole process was completely explained in advance.Great service, products and the installation was fully estimated right at the start---no surprise costs along the way. I would recommend without any hesitation. read more

We were door shopping and came across this business. This was my first door buying experience and it was awesome! From the first phone call to the final installation ! They were very professional and polite and explained everything in detail from the beginning. read more

These guys rock! They re did all of our windows in our home and they look fabulous. These guys are trust worthy and work hard. Highly recommend read more

They replaced a window and door. Armando oversaw that everything was done well and made other helpful recommendations. Felecia showed us several options for us to pick out our products. It's a friendly place with lots of snacks when you visit. We will return to replace our other windows and doors. read more

We've purchased two sets of Neuma Doors from West Coast Sash and Door over the past 10 years. We had some broken hardware that needed to be replaced. We called West Coast Sash and Door and they scheduled an appointment with a Neuma Representative (Sergio Casas) the very next day. Sergio showed up on time, was very professional and fast. He even showed me how to make minor adjustments on the door myself. Based on our experience, we would highly recommend West Coast Sash and Door. read more

We did a huge remodel.. including replacing all doors(interior and exterior) and windows of our house. I installed them back in 2003. Over the years a few of issues have occurred. Every time I have called West Coast they have been incredibly helpful over the phone. And when the problem couldn't be solved over the phone West Coast sent over a technician over to fix the problem...usually same day, or next. A few weeks back....9 years after the install...I was having a problem with my exterior bedroom door. First the deadbolt jammed, then I got the key stuck in the door lock trying to free up the deadbolt. UGH! I called West Coast and they sent someone out that day to help! I think they have had to come to my house about 3 times over the years ....and they have never charged me a cent! I always offer to pay...but they refuse! Now that's backing up what you sell !!!! West Coast is a great place to get your door/windows...I recommend them highly. A recommendation that was earned! read more

Just had exquisite closet doors installed from West Coast Sash and Door. What a fabulous job Rick and Geraldo did! They are always so professional and courteous. I have had numerous doors replaced from West Coast Sash and Door and they are by far the best in the county! Their quality workmanship is outstanding! read more

West Coast Sash and Door was very helpful to me throughout the entire process of selecting, ordering and installing new front doors. The selection process can be daunting as there are so many things to choose from and they were great in explaining the different options and choices. For installation, they did a fantastic job and I could not be happier with the new doors. The doors look fantastic and I get complements from all the neighbors! read more

I cannot recommend West Coast Sash and Door highly enough. Armando and his team went the extra mile to ensure our retrofit window replacement went as smoothly as possible. Armando came by the job multiple times to ensure the project was going smoothly and was there in person to make sure there were no issues when the county inspector came by to inspect the job and approve our permit. The office staff is also a pleasure to deal with and had no problem when I had multiple questions and adjustments to my quote. read more