I came here looking for a new dining room set and couch for my living room. I want a change. I have a friend who bought several nice pieces of furniture from West Elm. I came here hopeful but left somewhat disappointed. No one greeted me at all and I had to find someone to help me. Beyond that, they seem to have the same type of furniture shown in different ways. There are lots of colors to choose from but I wanted to see more styles. If you have something custom ordered, it is a minimum 5 month wait. It comes from Asia. Price wise, it is about what you would expect nowadays. They do seem to have a generous return policy if the customer is unhappy. That is definite plus. read more

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You could improve your products and your service. I bought a sleeper sofa two years ago from West Elm. It cost about $2000. It was always a little bit difficult to open, but I was able to manage it. Now two years later, it is impossible for me to open it. And while trying to open it, I hurt my back and I still don't know how that's going to turn out. I called them and told them what happened. They told me it is only under warranty for one year. The manager promised she would talk to the service people and get back to me. Because I told her that something that cost $2000 should be working for more than two years. Of course she promise she'd call me back and of course she didn't. So they have bad products and bad customer service. read more

West Elm is the home furnishing subsidiary of Williams Sonoma. West Elm launched as a catalog in 2002. The first store opened in Brooklyn, New York that year. In 2008 they expanded to Canada and as of this year they have ten stores in Mexico. The company has now moved towards a better for the planet, sustainability initiative. West Elm has become Williams Sonoma fastest growing brand. West Elm was an original tenant when Downtown Dadeland opened in 2006. They are known for their clean lines, modern design, and quality home goods. Minimalist lines are mixed with mid-century modern influences, creating a timeless yet con temporary vibe. Furniture, textiles, and home goods are offered in warm wood tones, clean metal finishes, and soft, neutral fabrics, making them versatile enough for both urban and traditional homes. Many of the products are crafted from sustainable materials, such as responsibly sourced wood and eco-friendly fabrics. West Elm works with artisans from around the world to offer handmade, eco-friendly products. Of course quality comes with a higher price tag so expect to pay full retail here although I did see a few sales scattered throughout the store. The brand's pricing structure reflects its premium materials, design, and craftsmanship. This was my first visit to a West Elm store and it reminded me of a Restoration Hardware store with its quality statement pieces and neutral color scheme. Staff was all over the store to offer help and answer questions. Anyone can find something to work into their home decor here or you can just come to window shop for design inspiration. I especially loved their Christmas decor and ornaments. Purchasing a West Elm furniture piece can be an investment but it will pay off over time in functionality and timeless beauty. read more

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Deceptive business practices. I stopped by today to buy a lamp I had seen online. After seeing it in the store, I was told it wouldn't be available until October....almost 4 months from today. Bad business practices and a wasted trip led to a lost sale and me taking my business elsewhere. read more

Do yourself a favor and stay away from this place. I bought 1500 bed and 2 years in one of the legs broke off and there is no way to fix it. Customer service actually sent me a link to repair company for me to pay to get it fixed. But their is no repair possible. Both quality of product and customer service are awful. Not to mention the outrageous prices. Stay far far away. read more

BUYER BEWARE!!!! My sister and I placed an order in store for $20,000 worth of furniture to furnish our Mom's new Miami rental home. My Dad recently passed away and we wanted to do something to cheer her up. So we spent over 7 hours over two days at West Elm designing the whole house with a salesperson named Douglass. I thought Douglass had our best interest at heart but clearly just wanted to take advantage of my Mom and make his commission. Since placing the order in mid October we were left high and dry regarding delivery. Douglass went MIA on us. No email or call was returned. We tried unsuccessfully for two weeks to get anyone in the company to respond to our inquiries about delivery dates. The online tracking system they gave us was fluctuating ridiculously one day saying delivery to the shipping center was 11/13-11/24 then 11/27-12/20 and then another set of dates and another. While this was happening we continuously emailed and called and still no response. You'd think if you placed such a large order that your salesperson would respond to you within 24 hours. Only after I sent a message through Linkedin did anyone reach out. And that was weeks later. I cannot tell you how disappointed we are. This company just took our money and could have cared less about us after that. We plan to cancel our entire order. read more

Our next family adventure take us to West Elm store located at dadeland mall , one of favorites brands of my wife they a great selection by season for home, patio and every part of your home if thinking about new decorating. They have a lots designs in furniture and bedding products and the quality is the best, maybe the price for some are a little high, but when furniture has a long life the high price is ok. read more

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This west elm location is the * BEST * ! We met a wonderful designer (Doug) and he has helped us design our home... We are so excited to receive our furniture and decor. I highly recommend that you visit this location, ask for Doug, and check out all of their beautiful furniture, decor and bedding! Absolutely amazing! read more

I recently purchased an item online. The item arrived broken so I returned the item. I wanted to order the same again but this time there was an additional $75 fee. I rejected the re-order. The customer service person online did not want to honor my original purchase price. I am now in the process of returning over $4,000 worth of items. It's the principle at the end of the day. I will NOT recommend West Elm. read more

west elm - Broken Shipped Item - Home Decor Near Me - Miami, Florida

West Elm is a complete SCAM WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER ENCOUNTERED. West Elm has not delivered a nursery rug that i ordered almost a month ago that costs over $700. No one on the customer service team has offered help with locating the item if it was delivered to the wrong address or refunding me since i paid for something that i didn't receive. The team won't even provide proof of delivery (because there is none, the item never arrived!) The customer service has been HORRIBLE. Each time i call i am simply told nothing can be done about it, the agent refuses to let me speak to a supervisor and they disconnect the call as i am speaking. I HAVE NEVER RECIEVED SUCH TERRIBLE CUSTOMER SERVICE IN MY LIFE. It's unbelievable the prices that West Elm is charging for basic items but they don't even have a team in place to rectify issues that were caused by them or their couriers. I have never had such an issue with pottery barn, CB2 or any other professional company I've ordered from. West Elm essentially has taken my money without exchange if an item. If I don't have a resolution i have no choice but to file a complaint with the Federal Trade Commission, Better Business Bureau, the Consumer Protection Agency and am willing to take legal action following that if not resolved. I am not stopping until I get my money back or get the item that I paid for, and I am never shopping here again. - SI read more

Como cliente habitual de la tienda West Elm en Dayland, lamento decir que mi experiencia reciente fue extremadamente decepcionante debido al muy poco profesional servicio brindado por una de las vendedoras. Desde el momento en que entré en la tienda, la falta de cortesía y atención por parte de la vendedora fue evidente. No solo parecía desinteresada en ayudarme, sino que no conocía los productos de la tienda Como cliente fiel, esperaba un trato respetuoso y una atención personalizada, pero en cambio me encontré con una actitud muy descuidada. No solo eso, sino que cuando intenté plantear mis preocupaciones, la vendedora parecía ignorarlas por completo y continuar con su actitud poco profesional. La falta de profesionalismo y atención al cliente por parte de esta vendedora es inaceptable, especialmente considerando mi lealtad como cliente habitual. Me decepciona profundamente que una tienda que solía valorar y disfrutar haya descendido a un nivel tan bajo en términos de servicio al cliente. Espero que West Elm tome medidas para abordar este problema y garantizar que sus clientes reciban el nivel de servicio que se espera de una tienda de renombre. Como resultado de esta experiencia negativa, me veo obligado a reconsiderar mi lealtad hacia West Elm y buscar alternativas que valoren y respeten a sus clientes de manera adecuada. read more

Terrible customer service, delivery is slower than molasses. Order a bed and sofa in July. Cancelled the sofa because the delivery date was moved beyond a responsible time-frame. I kept the bed I ordered because it was supposed to be delivered within a few days. That was on September 3rd, we are now going on three weeks and have been told it will be delivered 9/29. It is interesting how reviews and comments are blocked on all of their social media pages. They clearly know they have a problem but are being extremely shady and not allowing the public to write reviews in forums more easily accessible to the public. Dishonest business practices. read more

West Elm was the worst shopping experience of my life. I ordered 4 chairs in August. They promised to deliver it in September. They changed the date 3 times and had different excuses. By the end of October, they sent me 2 boxes. They sent just the base of the chairs. No seats. I cancelled the order and I still dont have my money back! It's almost $900! I need the money to buy the chairs in another place. I think I will have Christmas without my chairs because of west elm. read more

It's very easy to get inspired here but also very pricey. Everything is laid out so perfectly in such a clean and stylish way, it makes you want to immediately move in and call it your new home. While the larger furniture pieces can run you a pretty penny, the lamps and side decor are usually a great way to take home a key piece without breaking the bank. I have plenty of cushions from here that look great and receive a lot of compliments. The sales associates are quick to answer your questions and can even make suggestions based on your style. I like to get ideas from here for future home projects. It's not cheap in anyway but certain items are definitely worth it. It's not where you shop but how you shop. It's one of the nicer furniture stores for those with a bit of an eclectic taste. read more

The problem with coming here is that you want to redecorate your house all over again The staff is incredibly friendly and seem to really have a passion for their workplace. The idea is to get some pieces from here and other like stores (cb2...) and then do some thrift shopping and garage sale hunting, some DYI projects, some finds on your travels add some cool stuff from your parents house that at one time you thought were really tacky and there you have it...Vintage Modern decor for you simple abode We are on the lookout for a nice sized sectional and West Elm always seems to have a nice selection There is also a duvet cover that we are going to get but it's only found on-line...which has an extended catalogue. Just be on the lookout for a sale and/or free shipping read more

Horrible customer service experience there were several employees all bunched up in the back I noticed when I waked around no one asked to help me, I had to flag down one who was walking by about needing help he said that he'd send some one after 30 minutes no one came to me . The worse is that I was the only customer in the store at the time and about 5 employees which none came to help me... This is horrible these employees are robing the owners . Look at the camera between 4 and 4:30 you'll see me walking around even asking for help and you'll see your staff doing nothing but sitting around waiting on time to roll by. Fire all these people and get your self employees who work for their money. Horrible read more

It's always a horrible experience. I guess this is the reason the store is always so empty and the employees are wondering around like they are lost since management is so slack. read more

***TERRIBLE SERVICE, TERRIBLE STAFF, TERRIBLE MANAGEMENT*** Total lack of customer service and basic courtesy as they couldn't care less about the customers. They don't answer emails and management won't take phone calls. Management is never available and don't follow up on anything having to do with calling or emailing the customers. I purchased a Sofa and they delivered a damaged sofa twice. They finally delivered one, which wasn't as bad as the first 2 attempts and we kept it. The bottom of the sofa collapsed within 10 months after purchase for no reason other than the quality was poor or this was a factory issue. We don't have kids, animals or anything that would cause the sofa bottom to collapse like this. I tried reaching somebody for help and after a week, what seems to be a teenager or a very young person (Name Natash...) got back to me by phone. After I explained what happened she said there's a 12 Month warranty and they would work with me and she asked me to send the purchase receipt by email, which I did the same day. Two weeks passed without hearing from anybody. I emailed her again and she said somebody would get back to me, which they never did. After 3 weeks and another email I had to send, the same employee said that unfortunately there was nothing they could do for me. I asked her to have the manager or decision maker contact me. That was a week ago and I'm still waiting for the manager call. ***DO YOURSELF A FAVOR AND AVOID WEST ELM. GO TO CRATE AND BARREL INSTEAD*** SAVE THE HASSLE*** *I would have given 0 stars, but YELP forces you to leave at least one. read more

I love West Elm and beside the great selection and wonderful furniture Douglas is tie reason we keep coming back. Douglas has designed my whole house! Now my friends and family are shopping there too. He is always on point!!!! Thank you West Elm for having such incredible talented individuals! read more

My friend and I went to West Elm yesterday to find the perfect rug for my small little apartment! Manuel was so amazing with us! I highly recommend him for assistance in the store! Also the assistant manager Peter Velez was so helpful and got us the best deal as well! I highly recommend that if you go into the store - you look for these two people to assist you! They are helpful, kind, patient, and are there to make you happy! I'm still so happy with my purchase and the way you guys helped me out yesterday! Thank you so much!!!!!!! :) read more

west elm - Thank you Peter Velez and Manuel for helping me yesterday find the best rug and just making me so happy with the deal you gave me!!! :) - Home Decor Near Me - Miami, Florida

This was the most pleasant furniture shopping experience. Michael took his time helping us design our living and dining rooms and getting us the best deals with shipping and discounts. The gentleman that helped us from the warehouse was extremely nice and helped my husband fit all we bought in our car. I will definitely be back!!! read more

I discovered West Elm across from Dadeland Mall. Great service! Douglas is a wonderful salesperson who designed my entire home! He took so much time with every detail. Peter and Frank are managers and they were very helpful! I absolutely recommend this store. Staff is incredible!! read more

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I went when it just opened so everything was pretty new.Very stylish! I walked in and I fell in love... I guess you can say I went a tad crazy in the store because I bought dinner plates matching bowls with the matching cups of course =] and some towels, with the matching washcloths! I love this store because everything is so in order, and even though it is a bit pricey, its awesome quality! Take advantage of those sales!!! There are great! The staff were friendly and very helpful. Helpful in the sense they gave me advice throughout my shopping adventure in there, and helped me narrow done which designs and such I wanted. SoOo in loveeeeee =] read more

Yay this place is great.I went to West Elm of Dadeland to get a new couch with better comfort and this place is way better than City Furniture because they have really great furniture,Great costumer service and a staff that's friendly.I would love to come here again read more

Douglas was extremely helpful in helping find what we wanted and also honest that they didn't have one of the items we were looking for.

the five star reviews have to be fake. i have been in this store multiple times and never had a great experience. Rude. Poor customer service. Poor quality items. Items rarely available. Customer has to pay ridiculous shipping amount for an item they do not have in store_shipping to store for the customer to pick up is NOT an option. Refunds are delayed and you will have to contact corp and/or district management to get a refund when they have longed received the damaged item sent to you. Managers at the stores are non responsive. Employees are equally as bad as the mangers and even worse. DON'T SHOP HERE Take your hard earned money to a store that values you a s a customer. read more

worst experience ever! terrible customer service, pablo the manager will not do anything for you as a customer. he told me i just sell products...... they never send me my bed after 8 months, and i paid using affirm something they recommend in the store and now they tell me they dont know how i am getting my money back. incredible this company sucks!!!! no buying anything else !!! read more

Excellent experience for me to buy my bed and desk here. Sales force were extremely helpful and professional. Natasha was the best!! She helped me out from beginning to delivery. read more

I came to this store (#878 Dadeland) to furnish my new apartment. The furniture from here is beautiful! I used their West Elm magazine to get some inspiration on what I wanted my living room to look like. Once I picked out the furniture and measured my living room to make sure all the furniture would fit nicely, we went into the store to see the furniture in person and the store manager (Robert) put in the order for us. Robert was amazing and patient and even was able to find some Alden bar stools in his warehouse that I had been wanting that were on back order. I was able to buy the stools and take them home the same day and I absolutely love them!! I recommend making an appointment beforehand because many times the store gets pretty busy and it's hard to get someone to help you. Robert was great and VERY helpful. Definitely will be going back for future decor. Thanks Robert! read more

The sales person was very helpful and made a very positive impression. The only unit available was the floor model, so we had to go with that. He promised it would be well wrapped and ready for pick-up by 3pm the next day. Arrived at 3:15. Not ready yet. They put a single layer of shrink wrap on a heavy table. Not enough to protect it on the truck bed. The customer pick-up person very rudely made it clear that since we had bought the floor model we were less than real customers, and they could not spare more than one layer of shrink wrap for our kind. The manager was equally rude and clueless until we suggested that a layer of cardboard would be appropriate. Given the level of post-sale customer service we experienced, we will not be returning to this store. read more

This West Elm location is so well put together. Very attentive employees who really help you out. Douglas is the best. Helps you create your rooms with advice by using you intuition of what you want. So helpful when you aren't sure. So happy with this store!! read more

Amazing staff! Friendly and beyond helpful. If you need a designer for your home you MUST go to Gabriel! He is so helpful and so friendly ! I love this store. Everyone goes out of their way to make sure you get what you came for. And if you have any designer questions, they are more than happy to help. read more

Horrible service no one can help -they brush you off will never go back.The staff is busy with appointments a person at the register on the phone . Very disappointed. read more

I agree West Elm is nothing but a glorified IKEA! Except we expect what we pay for in IKEA and don't get upset if the furniture starts peeling! LIke it did with me. Will never buy at West Elm again!!! read more

OK, I have never stepped into this store but made my purchase via phone! Since Atlantic Station did not have the Slipper Chairs I was looking for nor did they want to sell the floor models, my partner said I should give the other West Elms a call. Fortunately, Dadeland had not only 4 but 5 of these chairs, plus they were selling them $100 less than the Atlanta store! Oh and total shipping was less than a $100! Looks like I may be only purchasing West Elm items at Florida stores since they were very helpful on finding this rare chair for me. THANK YOU SO MUCH! West Elm Atlanta, GA almost lost a customer for life, but you guys saved me! read more

I like West Elm for Furniture. The quality is amazing - hard wood, durable, and design savvy. We have a couple pieces from here around the house. DON"T get anything in white from here though - it's impossible to clean - we have a white dining table from here, and one year later it looks horrible. The prices are ok for most pieces (I say it's between moderate and pricey) but I'd check out Ikea first in re: to furniture - and for the rest of the stuff - go to - yes, Ikea. read more

Over priced for furniture that looks like an upgrade to ikea furniture ... wasn't greeted , at all ! Didn't like it whatsoever

They should set up ipads all around the store so you can just order what you want online because there are not enough actual salespeople to help you in store. read more

Best customer service team and products! I am always greeted with a smile and asked right away if there is anything that I need help finding. I love the fact that they are always supporting and participating with the Dadeland community! read more

I will not be shopping at this location ever again. The entire staff is a joke. The only person professional was Angelo in the back of the house. He helped un-box all my chairs and put them in my vehicle while 4 others stood around talking and smoking. I ordered my dinning room table and chairs back in the beginning of October, I just now finish receiving my table on 12-11-19. Table was returned 2 times because it was damaged when it arrived, my original chairs have been at the store the entire time and no one knew they were there, believe me i spoke to everyone. I eventually just got different chairs. I could keep going but I think you could get the picture. read more