So my girl and i where in the market for an affordable car for months and either they where too high in mileage or the dealership weren't making a deal for us UNTIL I cam across the picture with the red drag over the car I had a good feeling but little did I know that would be the car she chose I sent a text and called inquiring about this car and the Internet manager Anthony Berrizbeitia promptly gave me a call said that this car was so new it wasn't even gone through service yet but still was able to get me pictures of this car and I live in Fort Lauderdale so it's far from Kendall he was able to provide awesome communication sent pictures through and guided me to Andy Suarez an example of what a salesman should be attentive patient and putting the customers needs first he allowed me to put the car on hold until it came out of service the next day and drive it again and eventually purchase it now this was my girls first car so I told him it had to be an awesome experience for her she had it cleaned ready with a bowl above and beyond are the only words I can think of to describe this interaction and experience and we finished with Juan Cabello Who got me in and out of financing and insurance I recommend this dealership specifically to everyone thanks so much guys for doing an awesome job and making my girl happy read more

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3.5 hour wait for Oil change. Ridiculous! That's unacceptable when you're told 2hrs. The people who arrived after me left first. YOU USED TO BE MY MAINTENANCE HERO. I RECOMMEND WKT TO PROVE YOURSELVES AGAIN. You can do better. You're letting customers down man! No bueno. read more

Our salesman Andy Suarez was amazing in the purchase of our 2025 Toyota Camry. Even took the time to set up and help with the new technology. This is the 2nd car we've bought from him and why should we go anywhere else. read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida

This was the worst experience I have ever had in a Toyota dealership. I took my car there to get a maintenance and oil change and as I left the following day when I went to go clean my car I noticed there were scratches on the side bumper. I then tried calling them and talking to Jose who was the gentleman who took my car in. I talked to about three different front attendant people they all hung up on me. I talked to one of the managers. They took a message and said that I would be getting a call back. They never called me back. I also left two voicemails for Josue. I also never got a call back. I tried reaching out multiple times I'm not sure what else to do. I'm not the type of person that's confrontational and I don't want go there because what they did is pretty much Unprofessional. So now I have scratches on my bumper and it seems like I won't be able to get in contact with somebody to fix the mistake they had this is by far again the worse and I mean the worst place I have ever tried to get in contact with or that has scratched up my car. I have never had this issue with any other Toyotas that I've ever been to. For this Toyota, you should take accountability of what you did and make sure that your staff is on the same page because every single one of them was very unprofessional as far as getting me in touch with the right person and hanging up on me multiple times. Oh, and I am still waiting for the callback from all the people that I spoke with as each one of them told me I was going to get a call back . read more

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No suelo dejar reseñas, pero siento que debo hacerlo después de mi experiencia con West Kendall Toyota. El problema principal fue con el financiamiento. Desde el inicio, el financista me hizo sentir que me estaba haciendo un favor y que estaba consiguiendo un excelente trato por un Toyota Corolla SE 2024 el cual comencé a financiar en febrero de ese mismo año. Lamentablemente, eso no fue lo que ocurrió. El contrato fue a 72 meses con un APR de 5.99 y un down payment que puse de 5000 $. El problema no fue el APR si no como el financista infló el valor de un carro de 26 000 $ out of the door a 32 000 $ sin tener en cuenta que ya había dado 5000 $ de down payment es decir que ya lo que se debía financiar eran 21.000 $ nada más. Es decir, ¿cómo terminas pagando 50.000 $ por un carro que su precio a financiar debía haber sido 21.000 $ ? Por falta de experiencia y total desconocimiento confié en lo que me decía. Sin embargo, después de analizar el contrato con calma y asesorarme, me di cuenta de que el costo total del vehículo estaba muy inflado, en más de 20.000 $ debido a intereses y cargos que no fueron claramente explicados. Es frustrante darte cuenta de esto cuando ya has pagado miles de dólares y aún así el balance sigue siendo alto. Mi consejo: no te dejes presionar, por estas personas que no tienen ningún tipo de escrúpulo a la hora de venderte un auto. Lo único que les interesa es sacarte hasta el último centavo posible en la venta. Y lo mas ironico de todo es como responden en los comentarios que hacen los clientes con respecto a sus experiencias que por favor contacten al # de teléfono que les dejamos a continuación. Todo para seguir mostrando su falso interés por sus clientes. De hecho, por lo general suelen contestar solo a los clientes que dan buenas opiniones. CONSEJO SANO PARA FUTUROS COMPRADORES EN ESTE DEALER DE WEST KENDALL TOYOTA. Revisen todo con calma, comparen con otros lugares y si es posible lleven a alguien con experiencia en financiamiento para que no les sucedan cosas como estas. Ojalá el concesionario mejore la forma en que maneja este tipo de situaciones y muestre mayor profesionalidad y respeto en su trabajo para con sus clientes porque nadie debería salir de una compra así SINTIÉNDOSE ENGAÑADO. read more

My first visit to this dealer in 2022 was fantastic so when it was time for me to change my car I obviously went back here. Big mistake!!! Not only was the salesman less than helpful, he even went to attend another customer in the middle of our dealings! Bye bye Toyota. We decided to go with a better brand and a dealer that actually wanted to sell cars! read more

Advisor Justin very attentive and courteous. Waiting time sucks! To make matters worse the little coffe shop is very expensive. Toyota needs to learn a thing or two from Williamson Cadillac, free coffee, water, sodas, pastries, that is excellent customer service read more

Our salesperson, Andy Suarez, was amazing. He was very welcoming and friendly and was very straightforward. He showed us the car I was looking into and was very quick with showing me the numbers. He didn't want to waste our time and made the process faster and easier. The finance office also helped us out and made everything easy to understand. I came out with a beautiful Mazda CX-5 for under $15,000 with no crazy or hidden fees! read more

I bought my Toyota RAV4 in 2018 and never had any issues until now. Last year, I noticed some cracks on the hood of my car and I wasn't sure where it stemmed from. I called West Kendall Toyota Service Center immediately to address the issue that the paint on my car's hood was cracking. They told me that the car was out of warranty and that I was on my own to fix it. Upon further review, I realize that Toyota left a plastic film on my car hood, under the door handle, and by the molding on the doors when I bought it; they never asked if I wanted this film on my car! Now they refuse to fix it. I called Toyota corporate office to file a complaint about their poor customer service practices and their refusal to take responsibility for their own mistakes. They created a ticket and told me someone from their dealership would contact me to see what they could do about fixing my car--and then waited two weeks before calling me back. When Vanessa from Toyota finally did call me today (10/16/2023), she told me that they were unable to fix my car and that I was on my own to fix it! My car is not even 5 years old with only 22,000 miles and already this has happened. Very disappointed! read more

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I've been coming to this Toyota service for years now. As years went by the oil prices went up. Thank god they do Groupon specials. I saved $50 with that coupon. I didn't had to wait long. I was done within an hour or so. read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida

They took care of my problem in the time they said it will take. The whole process went smoothly. The facility is clean and spacious.

I was very displeased with my experience at this Toyota dealership. I am not only had to wait an extra hour and a half because of how busy it was despite having an appointment, but I also had made over 10 attempts to have a written estimate of the work needed on my Toyota, as well as the other items that required greater attention. I had even contacted the manager of the service department and never heard back to this day. For Sandro, my service associate to say how important and dire it was for me to have my car have miscellaneous repairs, be sure didn't follow through with his actions in letting me know specific ally what those were. It is safe to say I will never return, nor recommend this very unprofessional, unreliable, and unresponsive dealership. Very disappointed to say the least. Do better Toyota West Kendall. Do way better.. read more

My experience has being horrible I obtained a new car and they sold it to me broken and the oil was not changed correctly. I will not purchase any more vehicles from this dealership. I do not recommend this place when obtaining a car! read more

The service department manager, Karina, her sister and Vanessa and Ray have very poor customer service do not ever take your car there for anything you'll be sorry read more

Hope this review makes all the others go unnoticed because shoutout Justin in service!!! He was absolutely exceptional this afternoon!!

I was impressed on the fact that they didn't have too much inventory but it's not only this dealership almost all the dealership that I've been to have the same issue. Jorge the guy who helped us was very nice and answer all our questions. They have new and used cars mostly used. They offer lease and finance but I don't know much information about the prices here because none of the cars that they had available where of my interest. read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida

Worst service. I made an appointment for service, sat in the waiting area for two hours, after two hours they told me they couldn't get to my car that day and took another half an hour to bring the car out. Waste of time read more

I went in for an oil change. STANDARD OIL CHANGE. I made an appointment at 7 and they left my car in a parking garage till 9:30 then did the oil change. I literally waited 3 hours for no reason. They make an appointment just to make you wait for 2 hours +. All the service people were rude. Kelly said a standard oil change anywhere takes 1 hour and 30 min. I should've done this myself in 30 min or less. Ridiculous. All they do is scam read more

Writing to describe recent unfortunate experience at West Kendall Toyota that led to the return of a new vehicle and countless hours of wasted time. I was in the market for a new 4Runner and targeted Google advertising showed me a "new" 2023 4Runner TRD Pro available in last year's special color at this dealership. I called the dealership and was told that the vehicle was already purchased but in case the deal fell through, they would call. A week later, that is exactly what happened. I was told the original buyer was unhappy with the color and walked away. So I went in to purchase the car, assuming all was as advertised. Strangely, the "new" car had 440 miles on it. I was told the vehicle was used in shows but was "new." I loved the color and agreed to the purchase at MSRP, but when I inspected the car there was notable paint damage to multiple panels including scrapes and chips. I was told everything would come out with a buff and they would fix any damaged areas and have the car looking as it should. At this time, I paid for the vehicle with a 20% down payment, financed the remainder, set up insurance, and planned to retrieve the vehicle in a few weeks after I returned from vacation. When I went to take delivery of the vehicle, it was parked outside in the dark next to the dealership. I requested that the vehicle be brought inside to the light so we could adequately inspect the paint and in the light it was evident that the paint was not corrected. In fact, more paint chips were now visible that the car had a good clean. Rather than repainting the panels, it appeared that someone dabbed paint on each of the chipped areas. At this time, the sales manager advised that they did not want to spend the money actually repainting the damage and simply offered to unwind the sale. When I asked if there was another vehicle in another color (the special color was last year's model), the dealership advised that they had no ability to find another car. I was clearly upset. Within a few days, the sales manager called and said that his manager had in turn seen the vehicle, noted that the paint was unacceptable and communicated their plan to paint to vehicle properly. I advised that if the vehicle was repainted, I would still be interested if A) the paint was fixed properly and B) the dealership adjusted the price properly, requesting $1,000 for my hours of wasted time and the depreciation of the vehicle due to repainting. The dealer had no interest in selling the vehicle with the $1,000 requested adjustment. After many requests, I received a refunded check for my down payment and the loan was cancelled. I will say the both the car salesperson and sales manager were polite and professional. But delivering a car in the dark with paint damage is suspicious at a minimum. I wasted hours of my time with this dealership. It's just a car, not a big deal. But I feel it important to notify other potential buyers of this issue, particularly if someone is considering buying that particular vehicle with damaged paint that has been repaired. Whether or not it will be disclosed to a potential buyer is anyone's guess. read more

The service has deteriorated noticeably. I don't know if it's a lack of staff or what. but this is no longer the same.

KENDALL TOYOTA swill not admit that computer showing no stalls is not a problem....careful folks with TACOMA's https://www.consumerreports.org/car-recalls-defects/toyota-and-lexus-recall-cars-that-can-stall-abruptly-while-driving-fuel-pump/ read more

El vendedor Remy me vendió un carro con mentiras me dijo que para conseguir in sun roof necesitaba el modelo LX que es el mas caro. Me decidí por el SE. El SE se puede configurar con sunroof is es mas económico que el LX. Fui un día después de la venta y me dijo el vendedor que el me dio todas las opciones y yo escogí el SE. me vendieron un carro FRADULENTAMENTE. Hice un reporte con Toyota customer service y se comunicaron en varias ocasiones con el gerente Remy Alcántara que tampco solucionó . El para cambiarme al carro que me deberían haber vendido , me pidió entregar el mío, correr e crédito otra vez y pagar lo mismo con más meses de pago. Es decir me quieren vender otro carro y dar la misma opción que cualquier cliente puede escoger. En resumidas cuentas NO HAY CUSTOMER SERVICE. No corrigieron su error y mantuvieron su palabra. Mer pareció un asco el servicio y la manera de ellos limpieza las manos. No recomiendo west kendall Toyota, y si tienen problema, Toyota corporation solo soluciona problemas mecánicos . Cualquier problema Toyota no lo maneja ya que lo dealer en la florida tienen todos los derechos en betas. Es un asco el sistema porque permiten vender con mentiras y manipular información . read more

Making appointments for this service center is pointless, don't bother. Go local, or teach yourself how to do the job and you'll get it done faster. One service advisor at 5pm with a line outside his door is ridiculous. Won't be returning. read more

I have been a customer since 2005. Their service is getting worse and worse. Today I have waited 5 hours for an oil change and tire rotation. They just lost another customer read more

BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra for "Pre-delivery Service fees" and you don't get a report of the services performed to see if they are overcharging. Don't make my mistake and ask for the report. 2nd- I wanted to purchase a SUV with a pre-collision system and trade in my C-HR that has this system. The salesperson sold me a 2016 Rav4 XLE and he ASSURED the car had the system and later I found not to be true. It's NOT standard for 2016 XLE models as he said, it's OPTIONAL. Because of this WRONG information I made a bad decision to pay way above KBB for a car that doesn't have what I wanted. As a Toyota "advisor" he should make sure the information is correct. 3rd- Since they didn't have the all-weather mats for the car during memorial day, the salesperson told me he would ship it to me on wednesday 2nd. Paid, but Never received. He never replied to my emails or texts. No contacts after my complaints.  It seems nobody cares after the buyer signs the check. Bad customer service. I tried to contact the manager through the website form, but the email was delivered to the sales team and it seems they don't bother to forward the message or the manager doesn't bother to answer. I had better experiences in other Toyotas. This one needs better training. I'll update my review if I ever get my mats or any contact from the manager. read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida

I would leave zero stars if I could. Came in with an appointment because of my back driver side tire having a nail in it. After 3 hours was told I was wrong, it was my passenger back tire. Argued until I was allowed to see my car with the mechanic and tech present only to find that *surprise* I was right and there was a nail in the back driver tire. How did this happen? Well because the mechanic admitted to only checking one tire despite being told to check all of them and when nothing obvious was seen, he made up the issue with the passenger back tire. Waited another hour and a half for that 1 tire to be replaced. Cost almost $300 because it "had to be the factory type tire" Absolutely ridiculous read more

A well-known DDoughnut company used to say that "It's worth the trip". My experience in buying a new car at West Kendall Toyota over the past 6+ months has been well worth the drive. While working with the caring, honest expertise of Girl. Sales Mgr. Rennie Almonte, Salesperson Anthony Berrizbeitia, and Mgr. Eduardo Alvarez, I felt like I was part of the West Kendall Toyota family. It is not an easy job to purchase a new car in the middle of a pandemic with long-standing global chip shortages and supply chain issues. So when I started contacting Eduardo, Rennie, and Antonio back in late May 2021, they were very honest about setting realistic expectations. Notwithstanding, they did everything possible to be transparent about their inventory, the prices, the features, and the things to look out for, so that, as a distant purchaser because I lived too far from the west Kendall Toyota, I still felt like I was there with them and that they were "looking at me in the eyes" whenever they communicated with me. We went through a series of options on a Camry Hybrid and eventually transitioned to a series of options on the RAV4 because, again, of their honesty. We wanted particular colors, particular tech features, particular safety options, and this meant that we would have waited much longer to get our first choice (Camry Hybrid) than to get what we finally decided to buy. The team at West Kendall Toyota checked in with us on a constant basis, either by text, by email, or a phone call, so that we were always pretty sure of what was going on. On those occasions when I would send them a VIN number that I noticed was on the Toyota website's "Search Inventory", they explained what the reality was between the website and the dealership's access to those vehicles. They made me feel especially important when they told me that Toyota's corporate headquarters was well-aware of our order and how long we had been waiting (with a deposit paid) so that they might be able to potentially prioritize our order as a result. I learned a lot about this process (more than I wanted to know, actually), but it reinforced that nothing is more important than choosing the right team of experts at the right dealership. Fast forward to this past Wednesday, when the call finally came in that the car we wanted with every single feature that we wanted was finally on the lot. Although this was not the kind of Thanksgiving eve that we had anticipated, this certainly was the kind of holiday magic West Kendall Toyota's Rennie, Eduardo, and Antonio made happen. Our friends at West Kendall Toyota prepared all the purchase paperwork as much as possible prior to us arriving, so that taking delivery of the sexy, beautiful RAV4 Hybrid could be completed as quickly and correctly as possible (with most of those delays being hours and the silly credit card companies that put artificial blocks on large charges). The nice thing about in contact with a sales force like this is that the closing paperwork and payment had ZERO SURPRISES. None. Down to the penny and all the fine-print. The entire team at West Kendall Toyota was completely professional, honest, and an incredible pleasure to work with. I know for sure that the only cars I will buy again in the future will be from West Kendall Toyota (no matter where I am living) because they made me feel like I was part of their family and not just a customer... for life. read more

West Kendall Toyota - Our new RAV4 Hybrid exactly the way we wanted, with so much help from the West Kendall Toyota team of Eduardo, Rennie, and Antonio. - Car Dealers Near Me - Miami, Florida

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Very disappointed with the service department at West Kendall Toyota. I received a 19.95 coupon in the mail to do an oil change. I called to schedule an appointment for Saturday morning at 7:00 AM. My appointment was assigned to service associate Daniel Hosham. I arrived to West Kendall Toyota around 6:45 AM and waited for the service department to open. Spoke to Mr. Hosham which indicated that the oil change coupon could only be used on Wednesday. I explained to Mr. Hosham that the lady that scheduled the appointment NEVER said anything about doing the oil change on Wednesday. Mr. Hosham did not even make an effort to check with the manager to see if the oil change could be done, since I was already there. Wasted my time for nothing. HORRIBLE CUSTOMER SERVICE. read more

I visited other Toyota dealers, but when I came to this one, you can tell the difference from the beginning. Mr. C. Casanova was very professional, very patient and kind. You can tell that he knew what he was doing and that he wanted to find a way to close the deal. He explained everything in an easy way and answered all my concerns clearly. Mr. Alessandro Garcia, helped and guided me through this transaction, explained perfectly my choices, kindly, making me feel confident that I was in good hands. I felt well served and welcomed in the West Kendall Toyota . If someone asked for a recommendation I will always recommend this place and Mr.Christopher and Mr.Alessandro in first place . Good job in hiring these guys, Mr. Carlos . read more

If you're in the market for a new car in the Miami area, go see Noel at West Kendall Toyota! Noel is very knowledgeable and is happy to answer any of your questions regarding the cars you're interested in. Noel isn't pushy and doesn't pressure you to buy the car right then and there; he really allows you time and gives you the opportunity to make your purchasing decision on your own. I was debating between the 2018 and 2019 versions of a car and he explained the differences between the models, highlighted the safety features, and showed me the interiors of each. When I finally decided on which one to test drive, he did a walk through of all the different features of the car. Even after a week of purchasing my vehicle, he called to check in to see how I was enjoying the new car and if I thought of any other questions regarding the car or its features. I'm sure it's standard to check in on your customers, but he has great customer service. The next time my friends or family are looking to purchase a car, I'd definitely tell them to ask for Noel at West Kendall. read more

Had an emergency and crew blew me off. will always shop other dealerships never this one.

This dealership is a death trap for your car. I pulled up in a Toyota Celica to pick up some parts, as soon as I pulled into the dealership and crossed a speed bump, I realized I had made a mistake ever coming here. For some reason, this dealership has ridiculously big speed bumps that even your average car would have trouble crossing without leaving their paint on the bottom. Not realizing how large the speed bumps initially were, I crossed the first one at a normal speed (around 5mph), unfortunately the bottom of my front lip sustained some damage. After this, I had to make a complete stop before every speed bump and angle my tires perfectly to just barley make it over without ripping off the front lip of my car. Granted, my car is relatively low to the ground, but it's nothing out of the ordinary. Once I got into the parts dealership I expressed my concerns regarding the size of the speed bumps- and it was nothing new to the employees. As soon as I asked what was up with the over sized speed bumps, they laughed and said "dude they're not speed bumps, those things are walls." Just goes to show the general acknowledgement of this. You've been warned. Don't take a smaller sized car into this dealership unless you want to by yourself a new front bumper while you're there as well. Absolutely ridiculous read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida

Worst place to buy or service your car.They scammed my wife as I was in the hospital with life altering health issues.The car was stated as a new car.When I see that there is rust coming out of the rear quarter panel and a actual crack I was worried.Upon further inspection I realized that on the door was a sticker stating that the car was totaled at Orlando Toyota collision center.Odometer was different from invoice by a couple of thousands of miles.Illegal in many terms to say the least.I returned the car and had to fine someone that spoke English and no one had any knowledge of what product they were selling.I found a Stealth Edition Toyota Corolla SE and bought it at salesman discount.I also was able to buy the mats,Lug nuts at salesman cost.Would never ever buy or service her car there. read more

My husband went yesterday to get a used car because credit and down payment were in issue we thought it would be possible. But not so, after 8 hrs he drove away with a a nice car that he felt comfortable with. They tried everything they could to get him the car and that is why I am giving them 4 stars. Next year I will need to buy my son a car and would definitely check them out to see if they can help my son get into his first car. read more

West Kendall Toyota - 2014 Toyota Corolla - - Car Dealers Near Me - Miami, Florida

This past Sunday, I went to this dealer ready to purchase 3 cars. After being inside of the facility for an hour and looking at their inventory, no one approached us or made us feel welcome. I decided to take my business elsewhere and went to another dealer. At the end of the day, we had 3 new Nissan! I told the salesman that today was his lucky day, because we were ready to buy a Toyota! It shows the lack of customer service the Weat Kendall Toyota has, by ignoring a customer and letting them walk away! read more

Disappointing just how unprofessional and rude the salespeople are at West Kendall Toyota.

Buenos dias : Mi nombre es Carlos Romero , cell ,email carlosromerous1@hotmail.com El motivo de mi email , es para presentar una queja formal ante varias situaciones que se me presentaron al llevar mi auto a su dealer ( West Kendall Toyota MIAMI) y por lo cual estoy totalmente en desacuerdo y presento una queja formal a todos los que hacen su compania . Relato a continuacion las razones de mi queja . Hace varios dias lleve con grua a su taller de West Kendall Toyota mi auto corrolla 2019 , el cual por razones mecanicas , se me apagaba . El dia que llevo el auto tuvo que esperar largo tiempo para se atendido , pese a tener cita previa . Despues de haber sido atendido me informaron que en cuestion de una hora nos darian el diagnostico de lo que le sucede al auto , cosa que no paso y despues de 7 horas mi esposa tuvo que llamar ya que nadie nos decia nada . El diagnostico era que el computador estaba quemado y que habia que cambiarlo junto con otras piezas . Me supieron decir el iban a verificar el costo de todo y nos avisarian . Al dia siguiente me informaron que el computador esta en garantia y solo cobrarian el costo de mano de obra lo cual me parecio totalmente exajerado ( 1235.20 dolares ) , pero acepte creyendo en su palabra . Adicionalemente me cobrarian por las partes adicionales en mal estado y mano de obra , dando un costo total de 3005.33 dolares , lo cual con gran esfuerzo tendria que pagar . Dentro de esta espera me llamaron dos veces del Dealer , acosandome para que les venda el auto y me darian un buen precio , a lo que me negue , que me parecia muy raro . Al tarde me brindaron la posibilidad de un auto de cortesia , ya que las piezas no las tenian en stock .Yo acepte y alrededor de la 6 pm pase a retirar el auto que me asignadon , llevandome otra mala sorpresa mas , ya que era un SUV totalmente sucio por dentro y fuera , con muy mal olor y con el tanque vacio en su totalida , de tal forma que tuve que ir directamente a la estacion de gasolina a cargarlo , saliendome por 60 dolares la mitad del tanque . Este mismo dia me informaron que mi auto estaria listo al dia siguiente miercoles o Jueves , siendo ya 5 dias en el taller . El dia de hoy recibo una llamada en la cual me dan muy malas noticias , ya que me informan que hay mas piedas danadas y que el costo subiria a mas de 5000 dolares , algo que me enoja totalmente , ya que me hace pensar que me estan estafando al darme diferentes precios , pese a haber dado un diagnostico y precio total . Entre las piezas que supuestamente tiene falla estan los injectors , algo que me parece ridiculo , que no hayan verificado , si tienen en su taller provador de injectors y ahora quieren que pague por cada uno 800 dolares . Las llamadas de insistencia acosandome para que les venda el auto y cambios de precios por algo que debieron haber informado a tiempo , me lleva a la conclusion de que es una total estafa de parte de su Dealer . Asi que requiero me entregue mi auto como yo se los entregue , para llevarlo a un mecanico que sepa hacer las cosas y no quiera estafarme como ustedes lo quieren hacer . Mcuhas gracias por nada Good morning : My name is Carlos Romero, cell 201 7790541, email carlosromerous1@hotmail.com The reason for my email is to present a formal complaint regarding several situations that arose when I took my car to its dealer (West Kendall Toyota) and for which I totally disagree and present a formal complaint to everyone who makes their request. company . Below I explain the reasons for my complaint. Several days ago I took my 2019 Corrolla car to your West Kendall Toyota workshop with a tow truck, which for mechanical reasons kept turning off. The day I took the car in, I had to wait a long time for it to be attended to, despite having an appointment. After being attended to, they informed me that in a matter of an hour they would give us a diagnosis of what was happening to the car, which did not happen and after 7 hours my wife had to call since no one told us anything. The diagnosis was that the computer was burned and that it had to be replaced along with other parts. They knew how to tell me that they were going to verify the cost of everything and let us know. The next day they informed me that the computer is under warranty and they would only charge the cost of labor, which seemed totally exaggerated to me (1235.20 dollars), but I accepted, believing their word. Additionally, they would charge me for the additional parts in poor condition and labor, giving a total cost of 3005.33 dollars, which with great effort I would have to pay. During this wait, the Dealer called me twice, harassing me to sell them the car and they would give me a good price, to which I refused, which seemed very strange to me. In the afternoon they offered me the possibility of a courtesy car, since the parts were not in stock. I accepted and around 6 pm I went to pick up the car assigned to me, bringing me another bad surprise, since it was an SUV. To read more

Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!! read more

Honestly I am extremely disappointed with the way things happened today. I found a vehicle that I have been looking for since 2021. I called and had a great conversation with Jackie. I was ready to drive an hour to go get this vehicle. Initially she told me the truck was on a test drive. She would call me back if that person did not buy it. She called me back and said it was available. Great, I was getting ready to drive over there when she tells me its in service, She'll call me back when it comes out. I call my lender and get the loan approved. Leo calls me while I am on the phone with the lender. I finalize the loan approval and then call back. Maybe a minute or so after they called me. I am sent to voicemail and told "I'll call you back in 5 minutes. 20 minutes go by so I call the number. Leo answers the phone and tells me he is with a customer that he will call me back. I stopped working to go buy this vehicle, so I ask can I speak with another agent. He walks away from his customer and basically rushes me off the phone. Telling me the car will be ready in 2-3 days. To call back. This makes me completely livid. How was it test driven 30 minutes ago but now I have to follow up in 2-3 days. The fact that I asked to speak to someone else and I was not given that opportunity. I have the exact same truck, just 3 years older and a different color. Mines has 96,000 miles and theirs has 80k. It was not a big difference but I liked the color. So instead of paying 45k for that truck I will save my money because I was treated like a inconvenience instead of a customer. I bought 3 cars from Toyota of North Miami in 3 years before their service department ruined it for me. This place didn't even want my money. Smh, what ever happened to good customer service? Then to think I call and try to speak with a sales manager or another rep and no one is available. However Leo takes it upon himself to start calling me non stop and being obnoxious. I text him getting straight to the point and even tell him that I will probably buy it from another rep. He tells me he has already told the manager and shows them the text messages after he pissed me off but does not tell them how he treated me like a hobo on the phone. read more

This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just worked on it Tested Positive for Covid-19. putting me and my family's health at risk. The technicians I spoke with have no product knowledge, were rude and provided misinformation. I know this as im a ASE Certified Master Technician my self. As well a Ferrari/ Porsche /Maserati /BMW CERTIFIED Technician. As a High end vehicle Mechanic shop business owner for over 15 years, it is clear when this Dealer is lying and refusing to fix a problem by providing every excuse in the book and shifting blame. I gave them multiple chances to make the situation right even Speaking with the Service Manager Karina directly and nothing got done. She stood behind her Service advisors lies, technicians incompetence and gave us back our broken and potentially dangerous truck unfixed. To add insult to injury, they charged us a $160 diagnostic fee that the service advisor told us we wouldn't have to pay as the fuel pump was covered under the trucks Drive train warranty when we dropped it off. After this experience we have canceled our order for the 2022 Tundra and our TRD Pro 4runner order. WEST KENDALL TOYOTA gives the Toyota brand a bad name. I would advise you to do business elsewhere. read more

West Kendall Toyota - Car Dealers Near Me - Miami, Florida