My AC has gone out three times. Management doesn't answer or return calls. Maintenance doesn't…read moreanswer or return calls. Been with out AC for three days. I pay rent on time every time. The raise my rent up $400 every year. The poo is not a pool its a small waiting pool. I can not judge the gym i haven't gone there yet. Location is good. Parking not bad but an extra $400 a month.

First of all the rent is REALLY high. Second - there is a woman who works for the contracted…read moresecurity company. She was so rude to our friends & family (there were 6 of us) at the swimming pool. Eating lunch, hanging out under the awning. Weren't being loud, disruptive just chillin. She came over checked out our stuff and told us we weren't allowed to be there because we were over capacity. That's fine - however - that pool at the Element ALWAYS had large groups of people. We had done this before several times with no issues. We moved a few days ago to a place that is larger, private, less money & totally renovated. The people who live at the Element are nice. It's the management and the high cost of rent plus the astronomical utilities. Ridiculous.

I cannot say enough wonderful things about Shayna Flores at Kapilina Beach Homes! From the moment…read morewe first connected, Shayna's kindness, compassion, and incredible dedication shone through. She is truly non-judgmental and made us feel completely understood and supported throughout the entire process. Shayna went above and beyond to work with us, ensuring that we found a home that was perfect for our needs. She listened, showed incredible patience, and treated us with so much respect. It felt like she was genuinely invested in helping us--not just as a leasing agent, but as someone who cares deeply about people. Her superhero power? Making housing work when it feels impossible! Shayna turned what could have been a stressful experience into something manageable and even hopeful. Thanks to her, we are now settled in a home that fits our family perfectly. If you're looking for a leasing agent who is not only amazing at her job but also a genuinely kind and compassionate human being, look no further than Shayna Flores. She's the absolute best!

Kapilina Beach Homes is a beautiful place to live and the community itself has a lot of potential…read more However, my experience with the management office after becoming a tenant has been very disappointing. Communication has been extremely difficult. Phone calls are not returned, follow-up emails often go unanswered, and it has been challenging to schedule meetings to discuss tenant-landlord concerns. There appears to be very little transparency regarding ongoing housing issues, and residents are frequently redirected to speak only with a resident manager rather than receiving clear answers from the management office. Unfortunately, this creates uncertainty and frustration when trying to resolve important matters. Professional, consistent communication would greatly improve the tenant experience. I hope management works toward better responsiveness and accountability for current residents.

Been living in this apartment building since it first opened. The resident manager is always there…read moreto assist with concerns and emergency situations. This is probably the most peaceful place I've ever lived at. Truly a great place to live and raise your your children. Parks, Elementary school and High school are just a few steps away and right in the middle of what is quickly becoming a walk friendly community.

Your car will get water damage here and the complex will do nothing about it! My brand new 2023 car…read moreis trashed because of the water spot damage!! I'm considering taking it to a small claims court after being ignored by management and a ton of other residents have been complaining about it. They also RARELY cut the bushes and trees so there are always a ton of overgrown bushes preventing you from walking on the sidewalk and a ton of bees/wasps flying around (and yes they will make nests right outside of your door).

Warning to Prospective or New Tenants, Run Far Away from Keahumoa Place and the Michaels…read moreOrganization - Mismanagement, Overcharging, and Hostile Environment!!! Keahumoa Place, managed by the Michaels Organization, is not a place to rent. My family and I lived there, always paid rent on time, and kept the unit clean. Yet the management completely mishandled our security deposit and may have taken our money unfairly shortly after signing the lease. We paid a $1,000 security deposit plus a $500 pet fee. We recently discovered that the pet fee is non-refundable, even if there are no damages caused by your pet. Essentially, Keahumoa Place keeps your pet deposit, making the fee pointless. My father moved out with my sisters on August 20, 2025, and waited over two months for our deposit. During this time, staff repeatedly told us their office manager was "working on our paperwork" and unavailable. After more than 60 days, Keahumoa's office manager finally emailed us on October 26, 2025, claiming they were keeping our entire deposit and charging an additional $1,100 for "damaged blinds" and a cleaning fee--charges we never received notice of, despite checking our mail daily. We left the unit clean, documented with photos and video, and returned the keys. How does fixing blinds and cleaning justify over $2000 in charges? In addition, we felt that their office manager also took advantage of our Section 8 status, charging more rent than advertised so her office could collect extra money from Section 8. The rent was advertised as $2,300, but she reported it as $2,500 on paperwork sent to Section 8. This is not an isolated case. Keahumoa Place has a clear pattern of keeping tenants' deposits or returning the least amount possible, supported by online reviews on Yelp and Google. Former tenants and even employees have left due to corporate greed, overly strict policies, and pressure to maximize profits from deposits. A former employee, Mercedes, wanted to charge only $500 for the security deposit due to the COVID-19 pandemic and our hardship, but Keahumoa's office manager pressured her to charge us $1,000 instead for deposit. The office manager has also been known to bully tenants and former tenants, often with the help of maintenance staff, creating a hostile and intimidating environment for tenants. Hawaii Revised Statutes § 521-44 requires landlords to return deposits or provide an itemized statement within 14 days. Keahumoa Place claims they sent this, but we never received anything until 2 months later. They ignored the law, mismanaged our deposit, and treated responsible tenants like us. Additional Concerns: * Despite being marketed as "affordable housing," tenants now pay $3000 every four weeks for a 3-bedroom. The official website still lists outdated rent at $2,175/month, while a 2019 KHON2 report said it would be around $800/month. Today, rents have surged to over $3,000. Written notices for severe rent increases have caused many tenants to move out, including families sneaking out and leaving in the middle of the night. * Promised amenities like in-unit washers and dryers are missing in many units. * Tenants must report guests staying longer than two days. Monthly unit inspections, often labeled as pest control, feel like invasive surveillance. * Persistent pest issues and chemical exposure raise serious health concerns, especially for households with children and pets. * Investors frequently tour occupied units with as little as two days' notice, causing tenants to miss work or rearrange schedules. * Units are extremely hot with poor air circulation, and tenants are not allowed to install air conditioning. Staff morale is low, and professional, compassionate employees like Mercedes and Ali have left due to pressure from upper management. Unless major improvements are made, Keahumoa Place will continue losing good tenants and staff. Final Thoughts: If you are considering Keahumoa Place, I'd suggest staying far away from this business. Based on our experience, management is too strict, unfair, and mismanages tenants' deposits. The pet fee is non-refundable, deeming it pointless; security deposits are often withheld for months, and tenants can face overcharges or harassment. Do not rent here or do business with this organization--you have been warned!

Not only does Ilima enrich the lives of their residents but they also SAVE lives. My 99 year old…read moremother was triaged to the Emergency room when staff intervened. It was housekeeping that noticed mom was not looking well, it was the competent nurses (thank you, Michelle) that monitored her carefully then called for the ambulance. Because of ILIMA, mom may now celebrate her 100th. Ilima SAVES lives.

To the Staff of Ilima at Leihano:…read more We are so impressed with the level of service my parents receive at Ilima at Leihano. The love and care they provide is laced with compassion and grace and it is comforting to know that our mom and dad are well taken care of. The staff is skilled and caring, sensitive to the needs of the family members as well as residents. The wonderful staff at Ilima at Leihano made a difficult transition easier for my parents. We are indeed, blessed to have found such an outstanding home for our parents!

Had taken these pics a few years ago when touring this property with grandma. Very convenient and…read morequiet location. Residents and staff were friendly and looked out for one another. Before making any decision, they allowed for grandma to tour the unit that would be available and attend a couple resident events to see if it would be a good fit for her. They have a weekly bus schedule that brings residents to nearby stores and shopping centers. There is a schedule of residential events. Franciscan Vistas offers the ability to be independent, but in a safe community. You can be as social or private as you want. The grounds were clean and well maintained. She ended up deciding she wasnt ready for the big move yet, but glad we got to explore this community as a potential option.

My wife and I took a friend for her walk through before she makes her decision to move in. We were…read moreshown a one bedroom apartment on the second floor. What you need to know is that this two story multi building complex was built to resemble the old plantation look of Hawaii. The interior of the unit was clean. The painted walls were drab. There're are many amenities. Like swimming pool, library, exercise room, and community center. One has to make an informed discussion before moving in Enjoy

ZERO STARS. BEWARE OF HARLEY THE MANAGER. He will retaliate…read morewhen you report him for not doing his job. He had a lawyer calling me and threatening me. He is always out of office and charges late fees when he's the one who cashes the checks late. He kept pushing back renewing my lease and refused to sign it to move himself into my apartment. The upper management doesn't do crap to help you either. They don't care about helping people. They care about money. Worst place ever. Only good thing is the neighbors. Everyone minds their own business and is nice.

Nice location, fairly new apartments, community laundromat, and neighbors seem friendly enough…read more Visitor parking available until 11pm and always available. Beware, tow truck is sometimes in the lot at 11pm on the dot to remove visitor vehicles.

Nice clean property. Units are spacious and clean. Nice pool and water fountain…read more Recommend!

I lived at this apartment complex for 3 years and I felt completely safe, secured, and satisfied…read morewith my residence here at Juliana Towers. As long as I followed the renters agreements, I had no issues with my stay here; other than your standard maintenance issues, which were fixed by the staff in a very effective manner. Management maintains the property very well and was very respectful with my privacy. It is a very easy place to live at if you are single or a couple, and I would recommend this apartment complex to anyone interested.

We have had numerous maintenance issues recently. The maintenance crew and their response time has…read morebeen extremely efficient! We are in awe of how quickly we receive their ability to fix, repair, replace things! Edwin especially has taken great care with us...we are so grateful! We have lived all over the world, and Kalaeloa Rental Homes is by far one of the best!!

Maintenance personnel is great, they perform fantastic with what they got. Repaired or replaced…read moremultiple issues all in one morning. definitely a thumbs up for Fred.

Do not rent from this community or buy a condo here. They are always shutting off the water to do…read morerepair work. This place was build in 1989 so the pipes aren't that old. I've lived here for 9 years this month and I can't count how many times they have done this. They do post in advance about the shut off but as a stay at home parent that works from home this becomes an inconvenience. 10am -4pm is usually how long they do this for. Sometimes it's for 4 consecutive days. Laundry, dishes, and just plain old hygiene goes out the window when this occurs.

I really love this property. Most affordable rental in the market that has great amenities & the…read moregroundskeepers takes good care of the property as well. The resident manager is very caring, honest and helpful. Surrounding neighbors are very good too. A lot of children play and ride their bikes throughout the property and for me, I like the sound of it. It sounds like a community to me..like neighbors exist here..if that makes any sense. (I'm comparing it to Kalaeloa, where it seemed like everyone hibernated. Even though the units are bigger there, I like the community here 1000 times more)