Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

Visited again recently, spoke with one of the new PA's; they ask if you have any questions, but…read morethey don't actually want you to have any. Two positives: 1. they finally hired a receptionist that is nice and on the ball. 2. They are beginning to get their wait times under control. The tech was awesome.

I have been of patient of Dr. Hogan's for about 20 years. I have always found him attentive to my…read moreneeds and has always listened to my concerns. He spends the time during a visit to explain what he is doing and why he is doing something. The front office may have changed over the years but his office manager has been with him for probably the last 20 years. The nurses are great at returning calls. If Dr. Hogan is booked, the office can usually get you in with his PA or the other Dr. in his practice. When I have been truly sick they have always been able to work me in within a day. I have recommended him to multiple people- Mother-Husband-Coworkers and they are all still patients of his. I would highly recommend Dr. Hogan for your family medical needs.

Total lack of accountability! Well past a year after this "dr" did my knee, fractured my leg, left…read morescrews in 2 places and STILL CANNOT WALK CORRECTLY!! I am in constant severe pain and have a limp due to his incompetent surgery. He shortened my femur which an MRI proved it! I wasted my time and energy on this guy. Only to live out my days in extreme and chronic severe pain! Thx a lot "doc"!

I am now one year post surgery for hip replacement,(THA)…read moreafter suffering with pain and loss of range of motion for over 2 years prior. Modalities were recommended by other orthopedists, in the past, but that only prolonged my pain and I was miserable. I, incidentally, found Dr. Nathan Haile while scrolling on YouTube. I called the office for a visit, and my miraculous journey began. I wish I had found him sooner. I walked into the orthopedic office one (1) year ago using a walker. Currently, I am ambulatory, without assistance. Both, my daughter and I are very satisfied with the treatment I received, and the recovery. Thank you, Dr Haile, Jessica, PA, and the entire staff, for your benevolent care.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

I have been going to Dr. Trotter for a while now and can honestly say that not only does he treat…read moreme like family, but he also has the expertise and wisdom you want in a doctor. His nurse is so kind and helpful. In this office, I feel heard and seen. I never have felt rushed and he makes sure I am good before I leave. I am so lucky I am his patient.

We like the doctor but we found another doctor closer to us. The office recently sent me an invoice…read morefor a visit my husband did 4 years ago. A $1k bill. We always have a great healthcare and this is definitely not acceptable. I called them 3 times to discuss. And never received a call back. Is this a scam??? So annoying. Updates- Someone finally called and she was rude and told me because she started back in Feb she couldn't really answer why they just billed me 4 years later. How ridiculous it is. Just because someone is new, and she was unwilling to make any research.

Moving to Texas was easy, finding good doctors and other professionals hasn't been so easy...until…read morenow. We tried "Wise" doctors and "Texas Health" doctors, but were very disappointed with their lackluster and lack of care. They care more about money than you as a patient! So we thought we'd try Baylor Scott and White because our chiropractor specifically highly recommended Dr Beau Ellenbecker to us. We could not be more pleased with Dr Ellenbecker!!! He is down to earth and very knowledgeable! His breadth of expertise in all areas of medicine are incredible and his bedside manner is calm and reassuring! Their website is so easy to check on results, make appointments and even chat with Dr Ellenbecker. And Dr Ellenbecker, or one of his staff are very quick to reply to any questions or concerns. Most of all, Dr Ellenbecker is so nice and down to earth. He is incredibly knowledgeable and takes the time to explain all my questions and concerns. His polite and calming bedside manner is such a relief compared to other doctors who are more concerned with the bottom line, rather than their own patients care and concern. If you want a compassionate, caring and knowledgeable doctor...Dr Ellenbecker is the best!

Wow, awful....I had an appointment for 2pm, I came at 2:13 because of traffic that was unexpected…read more The awful male associate at the front desk said they won't see me because "we were 13minutes late". I have NEVER had a place deny me because I was late. The rude guy continued to say I could be seen at 4pm by their nurse but I said no thanks. He AlSO said "Maybe if I came in at 2pm they could squeeze me in." what do you mean 'squeeze me in' my appointment was at 2!!! I called back to complain and he said "we are not a walk in clinc we are appointment only and you have to be on time." I said so you're telling me everyone is always exactally on time to an appointment? That is a lie. Don't go here, awful just awful.Rude and mean. I reported it to Baylor Corporate. Should be hearing back soon. Will avoid Baylor until then.

My family has been coming here for years and we absolutely love all the Providers in this office…read more Dr.Lambert is very thorough, knowledgeable, and overall a great doctor.

Been a patient there since 1984-not a typo, really over 30 years. I see Dr Gabriel-but at one time…read moreor another I have probably seen almost everyone. The treatment as a patient and as a person has always been exceptional. They are always prompt when responding to questions thru the portal. I highly recommend NHFM.