Stopped in to check out HotSpring hot tubs as I'm considering upgrading. The store is very clean,…read moreand has several hot tubs on display, as well as all of the needed chemicals and accessories. Service is attentive and friendly. I am also impressed with how clean the water in the "live" hot tub is, as a recent visit to a competitor's was inexcusably bad. I was also very impressed with the service I received when I did a "wet test" of the hut tub. One can make an appointment to try out the hot tub immediately after the store closes, and trying the HotSpring showed just how different it is than my hot tub is. HotSpring hot tubs are about as high-end as it gets, so these tubs are EXPENSIVE...more expensive than the manufacturer's suggested retail price on their web site. If you're in the market for a high-end hot tub, Oregon Hot Tub is a really great place to fulfill that goal.

Jamie was really helpful about all the different advantages of the hot tubs. She went out of her…read moreway to let us try the tub out, and she's the best salesperson we've run into - she has a great attitude.

Jay was fantastic He solve my product issues and got me…read moreinfo on how to make a claim was completed within an week Big Green Egg and the Pool &Spa House were fantastic Thumbs Up

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and…read moreattentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot.

We bought a 17k hot tub in 2021 and the brackets for the cover that costed 500$ to install…read moremalfunctioned. I called several months ago to let the company know and how to proceed. They recommended taking pictures of the broken brackets for the hot-tub and send them into a separate company that handles the bar/cover installation. After several tries and emails to that company, I decided today that I would just take the in the broken brackets and buy new ones. They charged me over $100.00 for a pair of dirty used brackets and I actually had to ask about a manufacturer warranty- they were not empathetic nor looking to maintain any sort of customer service after spending 17k on a hot-tub. I am surprised by how low customer service has been but to offer no support or any discounts on something hat has a warranty for something so inexpensive was mind blowing- I recommend that if you are in the market for a hot-tub try somewhere else as their customer service after you spend a lot of money is terrible- not sure how they stay in business.

I paid $5000 deposit with an estimated time of completion. As of right now, we are way past due the…read moreETA and Jason is not responding to me in anyway. I made a trip to his shop and it has shut down or he has relocated. Again, he is not responding to me. Complete scam, stay away.

Update on the POS hot tub install from this shoddy company: the heating relay has gone out twice in…read moreless than two years. Repair person told me yesterday that it was so corrupted that it was a fire hazard. I deeply regret putting in this tub.

What an amazing person Sumi is. She knows so much about spas, chemicals to use, how to fix your hot…read moretub when it's wonky, and she's also very, very nice. My son told me about Sumi and wanted me to meet her because she's so knowledgeable and really helpful. I was so impressed. I have to tell you!

All the posts you might have read about this company and Sumi are very well founded. She is as…read moreclose to the perfect salesperson--from the customer standpoint and almost certainly from the firm's--as this former salesperson can imagine. A great salesperson makes one feel confidence in the outcome as well as enjoyment during the purchasing process, and that's Sumi Douglass. As great as the experience was with tire-kicking, choosing, and buying, I have to give some positives to their installation folks. They did everything they were supposed to do, and they did it in difficult circumstances (such as taking the old tub out and putting the new tub in during a long trip around the house, going uphill part way). Friendly. Communicative. Efficient. Our spa servicing guy had recommended West Coast, and he was one hundred percent right on. It's not the cheapest, but it's also not the most expensive; he told us that these were the people he'd be buying from if he were in the market. What West Coast is: the best value for your money.

I'm not really rating Cascade AC on the whole in this review but rather their policy or lack…read morethereof. I enjoy swimming and Cascade has the best pool in the area so participation here is a matter of limited selection. My problem is the lack of policy/signs/refereeing something that keeps inconsiderate lane swimmers in line. Cascade has no posted policy or signs that direct how people should behave when there are others waiting for a lane. Since there are numerous older adults that seem to have developed blindness because they don't 'see' people waiting nor do they ask anyone. Instead, they see someone getting out of the pool and head directly to the lane that just opened up simply not caring that others are waiting. Most people seem to want to avoid conflict so nothing gets said empowering those who are already feel privileged enough to just jump in. Then there's me. I will say something and I might not be nice about it because your rudeness put you in my path. So, lane cutters if you can't turn to those waiting and ask then expect to get called out or for me to jump in 'your' lane. I simply won't stand for your rude behavior or whatever excuse you have for being like you are. As for Cascade - this on you. You have no policy, no guidance and no monitoring leaving us adults to police themselves. Fortunately, most do an exceptional job of policing themselves and have decency and courtesy. However, there are some that don't possess decency and probably have limited self-control when confronted about their behavior that could lead to an altercation between parties. If this were to happen to me you can bet that I would seeing you in court... And, while you are pondering this matter please scrub the pool! It's filthy. The walls and floor of the pool are coated in brown slime that cause slip when trying to push off. P.S. this also applies to those that are in a lane and invite someone that just shows up to join them instead of the next person in line as it should be. Friends don't get a free pass to the head of the line.

I'm really surprised by a couple of reviews that say the pool or facility is dirty. The place has…read morealways looked quite clean during the last year I've been going there. The pool and facility are wonderful and well-maintained. It's a great gym, I highly recommend.

Great customer service, very friendly, needed a plastic 6 inch tubing and they helped me figure out…read morewhat I needed and went above and beyond. Great place!

We love our new spa but it took them 3 weeks to send out a tech to examine a leak on our brand new…read morejust delivered arctic spa. The appointment was changed 3 times too. Corporate if you're reading this: poor service on a higher end line of spas which we are now reluctant recommending to others.

I needed help with a wood stove they installed. I called multiple times, but only got a recording…read moresaying they were helping other customers and to leave a message. As soon as the prompt for the voicemail came on, the message said the mailbox was full. I won't do business here anymore.

Needed a replacement remote for a gas insert fireplace. Started at another shop, but all I got was…read morethe "We'll have to get back to you...." blues. Out of desperation I tried Morton's. Not only did they have the part in stock, but the salesperson was able to demonstrate how to pair it to my fireplace. And.... they were able to sell it much cheaper than "the other guy". Talk about a win-win-win, just in time for Christmas.