PROS: Friendly, knowledgeable staff and good selection…read more CONS: I attempted to return an unused product and was told to come back the following day when the manager would be in. When I returned, a different associate informed me that the business does not accept returns or exchanges and was unaware of the manager coming in that day. CONCLUSION: The business demonstrates competent front-line service and product knowledge, but lacks consistency in policy communication and execution.

Jasmine is absolutely amazing. She's so friendly and easy to have a conversation with!! She…read moredefinitely makes you feel welcomed. I did have a defect with my vape ( manufacturer's fault 100%) and she was completely understanding of the situation and made the resolve complete without a hitch.

Great selection, nice location right by Pike Place Market and the employee who helped me - i didn't…read moreget her name but she had the most awesome purple hair - was so upbeat and welcoming. I'll definitely be returning!

Very cute spot with a great concept! The vibe is adorable and the staff was super nice from the…read moremoment we walked in. They offer samples, which is always a fun touch, and there are even games inside that make the experience feel more interactive and relaxed. The only reason I'm giving it four stars is because the selection was pretty limited. It feels like they might be new, so I'm hoping that with a little time they'll expand their offerings -- the potential is definitely there. Overall, a charming place with friendly staff, fun extras, and a lot of promise. I'd come back to see how they grow!

It's impressive how consistently bad this smoke shop is. Wrong items sold, no exchanges for their…read moremistake, along side employees with shocking incompetence. Between that and the lack of loyalty to customers .. just Save yourself the frustration and go literally anywhere else.

Seems like they sell counterfeit vape products. We bought a vapetasia 3mg juice bottle and it was…read moregiving my girlfriend a head ache. I went online and looked up the brand on a couple websites including the brands website. All the brands juices are clear, and the one we got from this shop was yellow and had a very rough taste closer to 6mg. I've suspected from disposables in the past. I know juice can turn yellow with age and oxidize which I'm not sure is better to sell. Be careful buying products from here Update----:tried to exchange at the shop due to the fact it was giving her a head ache and was extremely abrasive to vape, and was told they wouldn't do anything about it. Poor customer service and no standing behind their product. Again buyer beware

This is a great place to shop for vaping supplies they have Dinner Lady Lemon Tart juice which is…read morehands down the best juice I have ever had and it's so rare to find it locally! The staff there is super friendly and helpful with a large selection of merchandise to choose from. As long as they carry my juice I will be returning as a happy customer.

Posting this as a serious safety warning for potential customers…read more  I went into this shop the other day and asked the owner what his most popular product was. He stated what it was and set an unboxed bottle of it onto the counter. After my debit card went through, he handed me the same unboxed bottle. Suspicious about its authenticity, I asked him why it didn't come in its original packaging. He stated that it didn't come with a box, then proceeded to take a likely authentic bottle of it off the shelf, took it out of its packaging, and tried to give me just the box. I was in a hurry so said whatever and left.  When I tried the product, it had very little flavor and tasted off. After careful examination I noticed that the barcode on the bottle was blurry and not crisp like a barcode should be. I went back in to confront him about it and he asked me why I thought the product was unauthentic. I showed him the blurry barcode which prompted him to take an authentic bottle of it off the shelf to compare the two. The authentic bottle's barcode was clear and sharp, yet he continued to play dumb and ask why the company would sell him an unauthentic product. Anyway, he refused to refund my purchase. I've attached photos so you can see for yourself. The blurry barcode on the left is the bottle he sold me, and an authentic bottle with a crisp barcode is on the right. Based on this experience, I would strongly advise others not to shop here.

This is my favorite smoke/vape shop in the area Their prices on vapes are very competitive…read more Currently many disposable vapes are buy two get $5 off. I also like the free of butane that they give you with a torch or lighter. Finally, the staff is very friendly and helpful.

Great customer service, and great prices. I love this place. It even smells really nice in ther.read more

Over the past few years I have spent hundreds if not thousands on vape products, both online and in…read morelittle stores. Although this stores prices are more than online, I do appreciate having a local store that stands behind their products and will help when they arent functioning as desired or designed. Ali and his uncle Abdul both knew their products and features of them.. they swapped out a defective beast tank on my spriv mod and gave us good discounts on some items for spending so much with them. We will continue to shop and recommend this store.

Warning, this company does not refund verified purchases or exchange the wrong parts. I asked…read morethe salesperson for a filter for my device. He didn't ask what type I need, just sold me the first one he grabbed. I came back five minutes later having realized he sold me the wrong one. He wouldn't exchange for the right one, but tried to sell me another one. I left furious I've been doing business there for ten years and they've alway been sketchy. Now they've confirmed they dont want your business and the don't have mine anymore. Bad policy and bad service.

Updated review:…read more Shady!!!! They are mixing their own knock off versions of juice they sell and passing it off as authentic. They are 100% tampering with products. Just bought a 3mg juice, get home open the box and it's a 6mg. Avoid buying ANYTHING here Staff and owner are rude and very unhelpful.

What a wonderful Vape store with a highly knowledgeable employee. I've been a long time vapor for…read moremany years, and although I am switching to some of the newer devices, they still appreciate the vapes lifestyle. Out of the 18 Vape stores I've gone to an a 40 mile radius, they have the absolute best juice selection I have seen since arriving in Washington state. They are extremely knowledgeable, and carries some really quality local made juices as well. I'm very happy I found a place with reasonable prices whom I can get my coils, salt Nic, and low nicotine cloud eliquid all in one trip. Lovely experience here. Highly highly recommend.

Excellent prices, excellent selection, excellent customer service!…read more I went in for a peach jam and was in and out in 2 minutes! I'll definitely be back.

Just bought two vapes here and honestly had a really bad experience…read more There was no detailed price breakdown on the receipt. When I asked how they got to the final total, the seller said it included tax and then also mentioned a "credit card fee," which was never clearly explained before I paid. But even after adding the tax AND the credit card fee, the total still doesn't come anywhere close to $70. I calculated it myself and it should've been around $55. So I asked the seller to show me exactly how they calculated the $70 charge, and she couldn't. That's the part I really don't understand -- saying "there's tax" doesn't explain the difference when the numbers still don't add up even with tax included. Once I realized something was wrong, I asked to return the vapes, but they simply told me no returns. I still have no idea what I was actually charged extra for. Left feeling like I got scammed. Really disappointing experience.

I've been going to this place over a year at least. I like the cashier he's a nice guy but they…read morestarted selling faulty products. I've purchased two geek bars right after another and they were both faulty. The first one I thought okay it's probably a one time thing and didn't even go back to address the faulty product, but the second one I went there and told him it was faulty and he said everything is final and I couldn't exchange. The problem is that after about 20 puffs all I can taste is the battery no flavor. So I essentially wasted $76 within a week, which is disappointing and never going back again!

I will always visit and purchase from this smoke-shop. The owner is the only person there,…read moreEVER..... and despite losing the first location in Redmond to a fire, he opened up a new shop and has always been friendly, respectful and professional. I always leave smiling and with a mint in my hand. Good selection and great service!

Very helpful staff! They ordered my favorite kind of vape…read morejuice special for me when they didn't carry it, and have been very good about helping me find rare floral vape juices that I can't find any more. Definitely now my go-to shop.

It's close but still advertised as its phone number etc. I called somebody earlier today at this…read morebusiness and they answered and told me to come on in. Good shit