Called for a cab from a restaurant. He said he would be there (downtown Westborough) in 15 minutes. He arrived closer to 45 minutes later. I go out to the taxi. Immediately, in a slightly rude tone he said, "Just you?" Yup. Just me. As we were pulling out I asked him what the fair was for the three miles. (there was no meter and he knew where I was going from the conversation on the phone). $20. Maybe it's me, but I thought that was steep. I figured I then better ask if he took a credit card since all I had was $10 cash and my credit card. He said no credit cards since it was "only $20." He offered to take me to an ATM. Since I didn't have my ATM card, but primarily he was being a bit of an a**hole, I just said "thanks anyway." I unlocked the car and got out before we left the parking lot. Call a different company before you call this one. read more

Absolutely horrible. Please go out of business. Called for a cab - said it would be 15 minutes. Called back in 25 and got their voicemail three times. Hour later the dispatcher picks up and I tell him the cab never shows and I had to get my wife to wake up our two kids and come in the car to get me. He says have a nice day. read more

Asked about availability to take me from Westborough downtown to train station. Quoted $20 for less than 2 mile trip--apparently that is their minimum price. Glad I asked ahead of time! read more

I saw the existing negative review but decided to give this place a try anyway since they're so close to where I live. BIG mistake. When I called to make the reservation the person who picked up must have been at a party or a bar or something, and didn't have the professional courtesy to step outside to take the phone call. I make my reservation, but having my doubts, I request that he call to confirm in the morning. He says he'll call 30 minutes before the scheduled pick-up. Next morning he still hasn't called 15 minutes to pick-up. I call him and I am forced to sit through an obnoxious voice message consisting of a man yelling "ho ho ho" into the phone. I cancelled my reservation via message, and never hear back. I imagine this fellow woke up in a drunken stupor around 1 in the afternoon, heard my message, shrugged his shoulders, and cracked open a new beer. read more

Horrible. The driver i had was an a-hole. I got in the car with him, and had questions about fare, which route he would take, etc. He literally would not answer my questions. Not sure if he was on drugs, or what the deal was. Avoid this company, read the 'other' reviews (the non-recommended ones below), and you'll see others have had the same experience. I loooooove Uber, and they will probably put this company out of business. read more

Contrary to others, I actually had a great experience. The driver showed up a bit early and did everything he could to make sure I got to my train on time. Unfortunately I didn't get his name! Big downside is that they don't accept credit cards. read more

I absolutely love Westboro Taxi and use them often. I will advise you all of something I have encountered. There is a guy who is also calling himself "Westboro Taxi" after much research and contact with the REAL Westboro Taxi company what I can say is make sure you have the right one and the right phone number. Take this into account when reading reviews because I personally use them often and there FANTASTIC. read more

Love this company! I needed transportation for a few days back and forth to work, my vehicle was in the shop. After a HORRIBLE experience with Uber, I called Westboro. Not only was I greeted both on the phone and in person by wonderful, considerate people, they were punctual, professional, and courteous! I called ahead and explained my needs- I gave them times to pick me up in the am and pm and without having to call again, they arrived right on time! Drivers were very courteous and careful on the road. Pricing was very reasonable! Excellent customer service all around! read more

Absolutely disgraceful operation. Called for a taxi at 3pm for a pickup at 4:15 he said "that should be do-able". 4:15 came and no sign of cab. Waited until 4:30 and called but got voice mail left a message asking if he's on his way. No call back. Waited until 5:00pm and had called another 3 times but straight to voice mail. Taxi never ever showed up and no call back from Westboro Taxi. They should not be in business. read more

From what i've seen, it's a one-man show. The person who answers the phone will come pick you up. He said 15mins to arrive and arrived thereabouts. His car was cleaner than most other taxis that i've seen. Will not accept credit-card/debit-card for short distances. Mine was a round-trip of about 7miles(to the Post-Office) with a 3min wait and came out to a reasonable $24. read more

I needed a taxi to pick me up at the Westborough Commuter Rail Station and take me to a car dealership nearby to pick up my new car. I saw the negative reviews for this taxi service so I was hesitant to call. My experience was nothing short of pleasant and professional. The cab driver was on-time (he arrived before my train did), was very friendly, had a clean, comfortable car, and charged me an extremely reasonable rate. If I ever need a taxi again in this part of town I will surely call Westboro Taxi. read more

This man doesn't know how to talk with customers,,,, I was asking my doubts about my luggages can fit in his cab he rudly said to check with some one,, I never saw such rude reply from any taxi/cab drivers. read more

Horrible horrible service - Promised a cab at 11:00 - nobody turns up till 11:10 ...nobody pick up the phone . finally at 5:30 evening I speak to this RUDE person who refuses to acknowledge his mistake.... NOT NOT TAKE THIS CAB SERVICE. read more

The owner of this company DEFINES what it means to be a horrible business person. I called for a cab for a group of five of us on a Saturday night and was given attitude immediately while being told it would be a $20 flat rate to take us to the restaurant down the road. I hung up disgusted by the man's attitude and began to call other companies in the area, but was unfortunately put through to him again by calling a different cab number (this place could be connected to Marlboro City Taxi as well). At this point, we really needed a cab so I just decided to book it with him against my better judgement and AGAIN was told it was going to be a $20 flat rate for the ride. When the driver came to pick us up, he actually was a nice guy but told us when we arrived at the restaurant it was going to be $40 dollars. At first I thought was joking with me, but he wasn't, and immediately called the dispatcher to find out what he told me. I calmly tried to explain to the jerk again that he told me $20 so I wasn't going to pay $40 and that he was obviously mistaken. A GOOD owner, or decent person for that matter, in this scenario would have swallowed his pride and admitted his mistake, but instead found joy in harassing me by saying he was going to have the driver kick us out (which we were already at the restaurant mind you) and he was going to "blacklist" me from every cab company in the area (shaking in my boots). I calmly explained that he was at a loss since he was not only going to never get my business again, but looks like a complete idiot for screaming at a group of girls over a price he obviously inflated, and he didn't realize that I planned on sharing this story with everyone in the large company I work for in the area to ensure NOBODY uses him again. Long story short, a smart business person owns up to his mistake for the sake of keeping a customer. Now I plan to do everything I can to make it known what a horrible company this guy runs. We ended up calling Tommy's Taxi for a ride home, which was a great experience, and I recommend that anyone in this area ONLY use Tommy's from now on. The driver at Tommy's was disgusted with my story and actually let the meter run for us so we could see the $40 dollars this place told us was was over priced. Turns out, the route was only $22 dollars anyways. You wonder why company's like Uber are putting the taxi business to shame. read more

I wish I could give no stars but I am forced to at least give one - absolutely awful! I am a customer service professional and was appalled by the "service" that was provided by Westboro Taxi to myself and a group of friends. If I ever treated one of my clients the way I was treated this past weekend by Westboro Taxi I would be unemployed. The owner, who also runs the switchboard, was rude, confused and inconsistent with his rates. After two phone calls to confirm the address and the rate we were told our driver would be there to pick us up at our requested time. The driver did arrive on time and was pleasant. When we arrived at our location our driver (who I have to say tried his best in an uncomfortable situation) told us we owed more than we were quoted over the phone. We disagreed and the driver called the owner. He asked to speak with us directly and upon telling him he was charging us more than he quoted on the phone he became irate. He insisted that he would black ball our telephone number to other local taxi companies! We held our ground, paid what we were quoted, tipped our driver and left the vehicle. As a paying customer, I have never been treated this way. In the future, I will not patronize this taxi company and highly encourage others to stay away as well. read more