Ray Catena Lexus of White Plains, Eli Suarez, Manager of the Parts Department, is a rare exception…read moreto the marginal and poor customer service in today's business model. Non-existent is a better term. Eli personally took my phone call after a windshield wiper insert I purchased from him did not fit one of the wiper blades on my 2018 Lexus ES350. He immediately took ownership of the problem, did not cast blame elsewhere, and sent a new blade to my home in Florida. I have utilized Ray Catena Lexus for decades prior to retiring. He was helpful throughout the process, explaining that Lexus no longer manufactures the insert for the older wiper blades. He communicated by phone, text and email, and made it his goal to solve the issue. I could not be happier. If you need genuine Lexus parts, visit the Parts Department at Ray Catena Lexus of White Plains.

The first time I came here for service I had a great experience with someone named Millie, so I…read morefelt pretty good about coming back. My experience the 2nd time around was not so good. I was in the area waiting for a call from my service personnel and never received one. He said he called me twice and left a voicemail and assumed that I declined whatever tire work that needed to be done. But I never got the calls and never got the voicemail. Besides that, I drove home and the next morning, my car would not start. Called AAA and they had to come jump the battery. The battery cap was open, it was clearly drained during the service and clearly jumped by the dealership, but no one communicated that to me. Given that I drive a hybrid, and it was a short distance home, I never had the chance to charge up the battery. This led to a delay in going to work the next morning. Both experiences unfortunately led to an unpleasant impression and I am not sure who to reach out to for such concerns. I feel like customers should be communicated to when their battery is drained during service knowing that it's a hybrid vehicle.

I cannot say enough good things about this dealership. This is my second time purchasing a…read morepre-owned certified C300 here, and I have been overwhelmed by the professionalism, kindness, and understanding of all of the staff, not to mention the detail oriented process from beginning to end. Focussing on my most recent purchase, which was a 2023 C300 with a trade in on the 2012 C300 purchased at this dealership, I worked with Amir. He went way above and beyond to accommodate the transaction, which was directly before Thanksgiving! His communication and flexibility was truly remarkable, and never once did I feel pressured. I now consider Amir to be both a trusted liaison at this dealership, but also a friend! Thank you so much Amir! Every other staff member is fantastic including Joli at the front desk, John who processed my paperwork for the final transaction in a super efficient manor, and of course Jesus, who acclimated me with this new model 2023 C300. As you can imagine, there is "just a tiny bit" of a learning curve -- to say the least! There is no other place I will go when it's time for the next one, but I trust this dealership endlessly and would recommend them to everyone and everyone. They are incredibly fair with trade-in value. Even on my previous purchase of the 2012 where I was trading a SAAB (discontinued) MB White Plains still did me a solid! Really look no further. To quote a famous cover song performed but Tina Turner: Youre Simply the Best" THANK YOU SO MUCH TO ALL OF YOU!!! Will add pics soon!

The worst experiences of my life. You hear stories about dealerships using predatory tactics to…read moretake advantage of women and this dealership really exceeded. I was quoted a price for a trade in and then the numbers suddenly changed and the paperwork illustrated a lower number and then they pretended to fix it but never did. I will never purchase a car from them ever again. Liars and thieves.

TIMELINE: May 19th -…read moreI spoke with salesman John and my broker about the 2023 BMW 760I, which was undergoing recall maintenance and CPO certification. When we offered to place a deposit to hold the car, John declined, stating they needed the title from BMW and recalls resolved before proceeding. We understood and asked if we could put a deposit down anyway. John then stated the dealership "didn't like selling to Texas buyers because the title process is challenging and they needed another department's approval." When we offered to place a deposit again, he declined. May 20th - My broker was informed the vehicle had been sold to a local buyer who placed a deposit--despite my willingness to deposit funds the previous day and offer to travel immediately. Refusing service or setting different terms based on a customer's state of residence violates consumer protection laws. Dealers are required to treat all buyers equally regardless of location. This does not reflect the standards I expect from a BMW dealership. If these are their standard business practices, I encourage you to conduct your business elsewhere.

The sales tactics are so aggressive here I would never ever buy here. Please don't pressure people…read moreto buy and ask them multiple times why not????? Offered beyond terrible deals and Om not spending $100,000 based on a whim. Went to another dealer and got a great deal. No pressure! Learn new sales tactics.

Update 2025 - Just had a disappointing experience with the servicing department where they changed…read morethe policy and the loaner and pick-up/drop-off now claims our address is too far. This wasn't the agreement that we signed when we purchased the car and if they can change the policy and not offer any remediations or support for an alternative, then they don't keep their word in valuing customers and whatever you sign on the contract can be voided whenever they feel like it. We didn't move to another state and didn't even change our address. They also confirmed my appointment and let me schedule it weeks ago without letting us know that this is an issue until a few days before our scheduled appointment, which gives us minimal time to find an alternative, which they didn't even try to help find. I would caution new buyers if this is the case which pains me to say because I really loved Genesis of White Plains and felt that the service by Lorenzo and Roberto was exemplary of what high quality care look like as I emphasized in my original review. I hope this issue can be resolved amicably and they Genesis of White Plains can restore their reputation of being one of the best Genesis dealership in all of New York. Original review 2023 -The entire process from initial consultation to signing the finalized documentations went smoothly and seamlessly. Working alongside Lorenzo and Clinton was pleasant, for both of them were friendly, warm, welcoming, and genuinely cared to try to give us the best deal possible. The dealership provided a welcoming vibe filled with elegance, class, and comfort, which allowed customers to feel valued and made the shopping/browsing experience smooth yet classy. Lorenzo's investment in our purchase is genuine and shows all the effort he put into making sure we got all the answers to our questions and that we were comfortable/happy with our purchase. Lorenzo was exceptional in his service throughout the entire process; from the very beginning, he satisfied our requests for a proposal and even set up an appointment for us to come in the following day to discuss further. Lorenzo was friendly, warm, kind, and showed us genuine interest in ensuring that we liked our purchase and that he answered all of our questions and more. Lorenzo was not pushy in his negotiating tactics and was respectful throughout the entire process. Matter of fact, we enjoyed working with him so much that we purchased another car due to both personal interest and his transparency in making a deal. There are so many sales rep that become desensitized on the rapport establishing process that they can sometimes come off as aggressive or rude, but Lorenzo never came off that way and showed nothing but genuine enthusiasm and interest in making sure we were content with what we purchased. He even provided us with reassurance regarding the various servicing that they provide for our purchase should there be any issues that arise, which was very comforting and eased all of our anxieties as a buyer. Genesis of White Plains also charges a lot less in fees compared to dealerships in New Jersey, which saved my wife and I more than 500 in fees. Some Genesis dealership lacked elegance in their aesthetics, but Genesis of White Plains definitely provides a lot of elegance and class in its presentation and shopping experience. Highly recommend coming here for a great deal and amazing customer service! Look for Lorenzo and Clint for a seamless transaction! Thank you for reading and best of luck! (: P.S. We purchased the GV70 Advanced and Sports trim and we love it!

Leased a 2023 GV 60 from Genesis of White Plains. About a year later, asked salesman for a copy of…read morethe leased contract. Couldn't find mine. He said he couldn't locate it and just ask Genesis Finance for their copy. I did and was shocked. The dealership sent GF a copy with forged signatures, adding a $1,000 appearance package and a $300 purchase option fee. I finally located the original contract. Of course , those two charges were not on the original. I would never have known about this if I hadn't asked GF fora copy. I confronted the dealership and they sent a check for $1,000 with no apology. Don't know what else was falsified on the lease. Don't understand the "rent charge" of $5,827.87. Will now have to deal with the hassle of the purchase option fee if I buy the car. The car is terrific. The original contract says zero. Salesman was fine but dealership was not.

If majority of the reviews relate then you know it's an issue. I recently purchased a 2014 Tucson…read moreless than two months ago and it wouldn't start which left me stranded on a dangerous intersection for four hours since Hyundai road side was unable to locate a tow service. Wait there's more, twenty four hours later the dealer doesn't know where my vehicle is at (didn't care) and the service department hung up on me since they didn't have any answers. Long story short is that I had to do the foot work even thou I've made the proper notifications on my end, and the staff were annoyed with me? How dare I purchase a new vehicle and make them locate and fix my vehicle without them receiving a commission from it. Purpose of Yelp is to help you decide, hence the star rating. If you purchase a vehicle from them and are ignoring the reviews as I did than shame on you! Service Department= rude and unprofessional Management Staff= just plain lazy. They feel entitled.

My son bought a car there. After being hammered into taking the bumper to bumper 100k warranty he…read morefound out that they lied about the car not being covered by the existing oem warranty. 3 days later he got a flat tire due to corrosion on the tires valve stem. He was told it was driver abuse and neither the oem, the extra or the dealers required 30 warranty would cover it. Now found out that this dealer has an F rating with the BBB and I see why. I wonder what the phrase "certified used car " really means to them. I guess that they certify that it was a used car. Stay away from them, there are much better places who would be happy to take your money

Had an issue with my Navigator that stumped 3 different shops. The first attempt here didn't work…read moreand I ended up breaking down on a highway. The 5 stars is based on how they handled it from there. Amazing customer service and they got it fixed! My new dealership!

I strongly advise not buying a vehicle from this dealer online unless you are able to see it in…read moreperson. I purchased a Certified Pre-Owned 2022 Lincoln Navigator from White Plains Lincoln online, and the vehicle arrived in Texas with body damage and torn upholstery that were not visible in the listing photos or disclosed prior to purchase. The photos appear to be taken in a service bay with low lighting and angles that make it difficult to see the condition of the bumpers, running boards, and other lower parts of the vehicle. The vehicle I received has clear impact damage, including dented and scratched bumper panels with separation between the bumper and wheel well, scratched and dented running boards, a dent in the lower portion of the driver door, a cracked windshield (not visible in listing photos but documented in the shipper's pickup photos and report), and severely torn passenger seat upholstery (not shown in any listing photos or disclosed). This is not consistent with the standard I expected from a Certified Pre-Owned vehicle that I paid a premium for, especially purchasing it across the country without seeing it in person. After speaking with the GM initially, I felt very comfortable moving forward, but the vehicle delivered was not what I expected. The dealer characterized the condition as "normal wear and tear" and advised me to file a claim with the transport company or my own insurance. This was after I provided their listing photos, the shipper's photos, and my own photos upon delivery. The transport company took 123 photos at pickup, which clearly show the damage was present prior to shipment. After consulting with a local Lincoln dealer to confirm my assessment, I obtained a repair estimate of $12,416. I attempted to work with dealership management for a resolution, but their position has remained that I assumed ownership once the vehicle left their premises and that I should pursue the matter with the shipper or my insurance. Based on my experience, I recommend inspecting any vehicle in person before purchasing from this dealership, especially for out-of-state transactions. I would not do business with this dealership again.

An overdue compliment is in order for the service team, who resolved the issue in two weeks…read more Thank you!!!! You rock!! They resolved an issue which Garavel Jeep in Norwalk couldn't resolve in 2 years ( I purchased the wrangler there) You have my buisness and that of 5 other jeep vehicles in my family.

The absolute worst car dealership I have ever dealt with. My new leased car has now been there for…read moreover four weeks. They say they need Chrysler to approve some parts before they get ordered. After which they can not seem to install them correctly. They have actually called me (service manager) and said the car was ready and when I get there the car was not. They never call with an update and i have to constantly follow up with them. Don't walk away from this dealership - run instead!!

I am writing to formally express my extreme dissatisfaction with the repeated issues I have…read moreexperienced regarding the condition of my 2024 GMC Sierra, which I purchased from your dealership. the vehicle had noticeable scratches. I was assured these would be taken care of, but after the first attempt at repair, the truck was returned with a clear coat finish that was unacceptable--filled with swirl marks and holographic scratches. When I raised this concern, I was told a proper clear coat correction would be performed. Unfortunately, the second attempt also left the truck with poor results. On the third occasion, General Manager Phil personally assured me that a professional detailing crew would be hired to resolve the matter. I trusted this would finally correct the issue, but once again, the results were disappointing. At this point, the truck looks worse than ever, and the situation has caused nothing but frustration and wasted time on my end. I should not be forced to repeatedly bring my new vehicle back to the dealership for the same unresolved problem. As a customer who made a significant investment in this truck, I expect the dealership to uphold its responsibility and deliver the quality promised. While I could pay an independent professional to properly correct the paint, I strongly believe this is the dealership's responsibility to resolve at no additional cost to me. I ask that this matter be escalated and handled appropriately without further delays or excuses. Please provide a clear resolution plan, as I should not be left dealing with a brand-new vehicle in this condition.

Absolutely horrible service - post sale, of course! I ordered a bed liner for my truck. Never…read morereceived a call that it was in. I called and was told it had arrived. I showed up but they couldn't find it. The man said once he found it, as he was sure it was in his warehouse, he would personally deliver it to my home. Two days later, no bed liner! So, I called and the same man said he would look for it and call me back in one hour. Guess what? You guessed it - NO call back. I then proceeded to call the GM, Steve, who finally picked up after having me on hold for 7 minutes. He sounded about as enthused to help as Eeyore would after having a root canal sans novacaine. Folks, spare yourselves the indignities and don't give these unprofessionals your business.