Cayla is the best. She's knowledgeable and attentive. She deserves more than 5 stars

I rarely leave negative reviews, but my experience with Tosca Kia White Plains was unacceptable from start to finish. I brought in my 2024 Kia Sportage after my seven-year-old daughter pulled on the rear passenger door handle and it snapped off. Given the age of the vehicle and the minimal force involved, it was clearly a faulty part and something I reasonably expected to be covered under warranty. Instead, I was denied service, told there would be a three-hour wait, and then quoted close to $500 for the repair -- all without any meaningful inspection or willingness to help. The attitude alone was enough to make the situation worse. Things escalated to the point where my father, Michael Coughlin, Owner and CEO of Coughlin Insurance, had to get on the phone with the service manager. Unfortunately, the interaction was met with extreme rudeness and dismissiveness. Only after that call were we told they would submit a claim to Kia corporate and call us back by the following Wednesday. They never did. My father followed up again and spoke with another employee who said he would look into it and call us back. Once again, no follow-up at all. At this point, we fixed the issue ourselves. This was never about the money -- it was about principle, accountability, and being treated with basic respect as a customer. As someone who also works in a client-facing role at Coughlin Insurance, I was genuinely shocked by how poorly this situation was handled. To make matters worse, my sales representative promised two complimentary services at the time of purchase. I never received even one. Between the poor service, lack of communication, broken promises, and unprofessional behavior, this dealership has completely lost my trust. I would strongly recommend looking elsewhere if you value customer service, honesty, or follow-through. read more

First time buyer left with car the same day but the financing is bull. They tell you 800 a month but almost 400 more than what your told. I don't think they exist anymore It's tasca kia now. I wanna see how they are read more

Buyer beware: I had a terrible experience with this car dealer, a long process. Their practices are questionable, predatorily and dishonest, I hope no one goes through what I went through. I made an appointment to see one car, the pictures on their website did not display the full damage on the back and side drivers side. I showed the pics to the sales person that the pics didn't have the damage on their website, she was clueless and said it can fix that. After back and forth negotiating, they had promised to put in a clip for a discounted price. Then I received a call that they weren't able to do that and the whole bumper would have to be replaced. There the price went down $500 and they offered a free precert. I asked for an itemize invoice. The invoice had a $950 BS charge. When I questioned the charge they told me it's to fix the damages. Although we had agreed that the repair was included in the out the door price. Eventually It was a nonsense deal, they offered to show me another newer car. Which was going great, they were honoring the previous pre-cert deal for 'free'. Of course they almost did a bait and switch, telling me that the price of the car they gave me was a mistake done by the sales team. Saying that the selling price they given me of 17,900 was actually 18 with change. I had almost left before they quickly "fixed" it. After it was all settled. I signed documents to start the process, did what I needed to do.I told the sales person what I was quoted through my credit union and gave them the opportunity to either match it or go lower. I was very clear on what I wanted in my loan and the monthly payments I wanted. Their financial manager, Dennis, spoke to me, he was a complete asshole and refused to try to work with me. Even going to the extent of ignoring the three voicemails I left. At this point I'm at work dealing with patients. It's the middle of the day and suddenly they're telling me they would honor my payment plans. However by the time I would get out my bank would be closed. I asked if I could come the next day to buy the car. This happened on July 31, I was pushed to come and buy the car that day. I was going to buy the car yet they were adamant on getting the sale. The salesperson inundated me with messages, insisting that if I didn't complete the sale that evening, the price would increase. I was taken aback by the lack of integrity in their approach. Despite my repeated texts explaining that I could not finalize the sale that night but would be able to do so in the morning with my bank check, she continued to pressure me to give her my credit cards to secure a down payment. Even asked for the binder and insurance cards without an explanation. There was no communication for the next few days, no check in. I had to tell her I was no longer interested. The next day I saw the same car I looked at priced at 19,999. The place is shitty. Stay away from here and the Kia in Yonkers. In stark contrast, my visit to Kia of Stamford was a refreshing change. The entire process was marked by transparency, and the loan manager took the time to understand my needs, ensuring I felt comfortable throughout. I appreciated their willingness to make a profit while also providing me with a fair deal. I highly recommend visiting Steven at Kia of Stamford for an exceptional car-buying experience. I'm happy to give them my business. read more

They sold me a 2020 Jeep Grand Cherokee that had 7k miles on it.... the engine blew 10 days after. I told them I didn't want the car but they told me I couldn't back out of the contract . So now I have a certified lemon and I'm trapped in a 1000 dollar a month payment.... the Jeep dealer who did the repairs in Brooklyn won't cough up the service record to prove this is a lemon..... they got me good.... read more

Rip off liars. False advertising. No one gets 0 down especially with bad credit. I went there a expecting to pay maybe $4000 down on a $23,000 ride. They wrote it up and then tacked on $4000 extra in bs fees. Then made us sit there for hours. Refused to give me numbers. Finally I called the next day. They told me I needed $8,000 down on a $14,000 car!! You gotta be kidding me. More than 50 percent down, what a rip. My credit wasn't even that bad. Guess what, I went to another dealer; bought a $26,000 car, $3000 down. No hassle no BS. Honest deal with upfront numbers and no extra fees. You want to be treated like a human? Go somewhere else. Don't believe a word from these liars. You'll ALWAYS pay more and ALWAYS GET RIPPED OFF if you go to northeast kia. What a bunch of jokers. Avoid at all costs read more

WORST CAR DEALERSHIP EVER. RUBEN ROSALES: total sack of shit. RUBEN LIED to me that a car was on his lot and available for purchase. I drove an hour across state lines and this guy wouldn't even meet me in person. The front desk shuffled me off to another salesman who told me RUBEN was busy in meetings for the rest of the day (it was closing time). I demanded to see him and shouted his name in the hallways, and he didn't even have the balls to see me face to face. Another manager in the office tried to rectify the situation...they told me they'd bring a car to my home to test drive, obviously they didn't. They also promised me a whole bunch of other stuff, obviously I got nothing. I called the dealership multiple times after this incident, and RUBEN is never available to speak. His front desk said Ruben would get back to me, and that its going on his "priority list". It's been a month and I haven't heard a thing, not an apology, not anything. This place is the worst f*ckn place imaginable. read more

I can't say enough good things about this dealership. I was luckily enough to stumble one the company when Kia Stamford couldn't fit me in. Jordan found me an appointment on short notice since I was taking a road trip that weekend. When I brought in the car, I met Jordan in person ... what a nice, genuine guy. He was through with my car, fixed what needed to be fixed, kept me updated and informed and made sure I was comfortable with what was being done. I drove out with a new cat!After my experience with the service department, I will never go not another Kia! read more

I can't say enough good things about Trevor and James for making my trade in / purchase experience a breezy. Thanks for your help!

Poor service tre hours for an oil change and whenever you have problems with parts No professionals definitely do not recommend this place read more

Thursday 3/4/2110:30am: I had gone here last week with two cars that I expressed interest in the week before in an email with their sales department on their site. Upon getting assigned a random sales person at arrival, i was told neither car I had told them ahead of time about was ready to test drive. I said I would drive one while they got the other. Then a loan officer or someone else walked out from the back not wearing a mask. A sales person was sitting in the corner and told him he had to put on a mask on the sales floor. I thought he had made a mistake in forgetting but boy was i wrong. This loan officer or whatever he was decided to tell the sales person she was just in sales and she should stick to her leads and not tell him to be putting on a mask, he also said it wasn't really the law and he didn't have to wear one. he then continued to verbally abuse her for 5min causing her to get upset and go outside for air. My sales person apologized but I was too upset seeing the hostile work environment created especially around covid safety. A customer care manager named shanon reached out and I explained this story to him the story which appalled him. I didn't have any names of the people involved as they weren't my sales person. I was outraged. 3/10/21,10:30am: I had decided to make another appointment and give this dealership another shot, whoever runs their appointment system thanked me for giving them another chance. I got to the dealer this morning, was assigned another random sales person, they acted as if there was no incident before, the manager didn't even come over to say hello, try to apologize, anything. Then they yet again had nothing prepared again, and kept pressuring me to talk numbers without ever seeing or driving any vehicle. So I left the dealership and went home. This is just not acceptable in any retail field, this dealership clearly doesn't care about customers or their employees and should have their dealership franchise revoked. read more

Horrible experience with this dealership. I have been texting with them for a week as I was interested in two Audis they advertised online. They seem to have no idea about the vehicles as they do not specialize them. my experience when I got there it was terrible. The person who had been texting me checked in numerous times to ask if I was still coming and said that they were flexible on pricing. Upon arrival they did not have either vehicle and did not know which ones I was there to see... The person who took care of me pulled up the vehicle and knew nothing about it, did not show me any thing on the inside or outside and barely know where it came from or how badly of an accident it had been in. Upon completing test drive they told me that they were not flexible on pricing in the pricing that I saw on the Internet was at and their best offer. They did not know what they would give me for my trade-in which is understandable because I didn't have it there but could not give me a firm number or even a range. The sales person just repeatedly said "I'll up the trade in price" When I asked if they were negotiable and told him that their person who had been texting me told me that they were flexible on pricing he said he could probably go down by $300 to $400... what an absolute joke. The sales person repeatedly asked me if I wanted to take the car today and said that they wouldn't make a deal and go lower unless I agree to taking the car that very day. Who asks that? I felt very pressured and felt like the entire thing was a scam. They would not let me see the Carfax, or print out the Carfax he had told me it was in a fender bender but wouldn't give me any more information. They also did not know when it was last serviced or had any work done. The car was extremely dirty and had scratches all over it they could have at least washed it before letting people take it for a test drive. As a person who is in sales I do not understand their tactics. You do not ask someone to make a decision without giving them a firm number. The sales person acted like they could care less if they actually made a sale and would not go to their manager to ask for a firm price he wanted me to agree to take the car and sign something without a number! I have never experienced anything like this... perhaps it is because I always buy luxury cars that I have never been to a low end dealership like this but it's totally unfair to people who are coming in to purchase something reliable at a fair price. Do not come here if you are looking for an honest staff that is trained properly in customer service. Upon leaving I had two other cars I am interested in that were completely flexible on pricing / prompt / no games. Take your $$ elsewhere!! read more

Sorry no choice for 0 Stars! I originally posted this complaint on the BBB website after months of trying to get the dealership to rectify the problem. But since they never did, and since it's been over 3 months with no response from the BBB posting, I decided to move on and just make sure as many people as possible know how horrible this place is! First of all, it took this service center almost a year, 7 visits, & over $1000 to finally fix my Forte Koup's air conditioning. Just an awful experience that I was relieved to be done with. But my main complaint here is that after all that time, money and aggravation, when I got my car back (for the 7th time), I realized that they had replaced my own store-bought, personal license plate frames on the front and back of the car with their own, including their name and phone number! This was absolutely the last straw. You're going to steal from me AND advertise your business on my car after the mess you put me through?? I asked where my frames were and was told they were gone. Thrown away. I was told it was the policy of their new sales manager Darwin Oliva to replace any license plate frames of cars not bought there, with their own advertising frames!! REALLY???? I called and spoke with this manager and he confirmed his policy. I asked if this policy included taking & keeping the frames people had obviously purchased on their own and he said yes. He somehow did not see this as stealing. Again, REALLY?? He then went on to tell me I needed to seek psychological counseling for my anger. Not even a hint of the reality that this was absolutely wrong to do. After further back and forth Mr. Oliva offered to reimburse me out of his pocket for my stolen property. I asked him to send me a check. That never happened. When I called back and inquired yet again he said that the service center was going to replace the frames (without even asking which ones I had purchased). I told him I would send a link to the Amazon product I spent much time searching for. I did. I never heard back. I called yet again... and am now told that Mr. Oliva no longer works there (no surprise...). This complaint is certainly not about the money but ENTIRELY about principle. It was unbelievably aggravating and insulting, rubbing salt into an already terrible experience. The fact that this manager did not see what he was doing as wrong or illegal is just beyond me. No apology, just more gaslighting. Even his own service manager agreed that this policy was a problem. He did NOT want to receive calls like mine. My desired outcome is for Kia to either replace these frames with two from Amazon below or reimburse me for the money. I'd also like a formal apology for the theft and for being told that my reaction was overblown and an indication of a mental problem. I'd also like to know that they have changed this policy and that car owners no longer have to worry about their property being taken and substituted when going to this service center. If this practice is ok, what else is ok?? https://www.amazon.com/gp/product/B01NAEF973/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 $33.94 plus tax read more

Shout out to everyone that bought a vehicle here and got scammed. They tried to sell me a Tesla without a charger after ensuring me the charger will be included through the phone. read more

i had multiple issues with 2018 BMW i bought from these people -i was promised the vehicle was in great running condition. it took me $1700 in service to make it running - they did not service the car like they promised - they let it out with squeaky brakes, AC not running, and a list goes on they straight up lied about the fees. told me it was $470, and it was $5K! My sales manager Antony Ynoa went incommunicado the day after the sale read more

Literally the worst car buying experience I ever had. This place will literally do anything to get you out the door , and then surprisingly stop returning phone calls and emails. Please stay away from this place and DO NOT buy a car from them. There were issues with my car that was not disclosed at the time of purchase and then they never followed up on their written IOU. Again stay away, you will regret it if you don't! read more

Although they are far off from us. It was worth it. Good deal. Follow up on some after sale questions a bit slow but ultimately they did the right thing. Thumbs up read more

This dealership is the WORST. All who greeted us had a smile on their face and a knife in our back. For over a month I was shown cars and I even put a $500.00 deposit on one. They sold it out from under me! So I had them transfer my $500 to another car to hold for 4-days - and they gave me a piece of paper signed by the Manager stating that. It was sold the next day. This is breach of contract and fraud, and they did it to me twice in two weeks! I ended up buying a car that was way older than I wanted, but they broke me down and wore me out. I needed a car and had to get myself OUT of there. The RATS sensed that and ate me alive! Never again, and I'll tell my friends...BEWARE!!! read more

Thank you Anthony, first time car buyer here. They accommodated my request and we figured out finances together. They were patient with me and we made it work. Thank you guys! read more

Northeast Kia - Car Dealers Near Me - White Plains, New York

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If there was a 0 option for how many stars to give I would go with that but I had to give at least 1. My husband bought me a car from this dealership back a little while before Memorial Day weekend. It is now July. They told us they would take care of the registration. We are out of state, so my husband thought that was weird but they assured him they do it all the time. They gave us a temp registration from the state of NY and he drove the car home to NH. When the NY registration ran out, we had to get a temp plate in NH because we still had no registration and no title from the dealership. Long story short, our 20 day plate in NH has now run out too and we still have NO registration and NO title on our new, expensive car. It is now sitting in our driveway completely un-driveable with no way to register it because they are not sending us the title, and this shit show of a dealership has stopped answering our calls. I can't decide if they are totally incompetent or totally criminal. DO NOT BUY A CAR FROM THESE PEOPLE! They are shysters! We have owned this car now for 2 months and cannot drive it because they will not send us the required paperwork OR communicate with us when we will have it. Next step is a lawyer..... read more

Can you give negative stars? If so, they would still be too many for this clown show. Nobody knows what's going on, they make appointments for you, have you drive all the way there and then keep you waiting for 45 minutes or more. If you have all day to hang out with a bunch of hucksters who have no clue how to treat people and value their time, this is your dealer. read more

I recently bought a 2021 Kia Forte LXS,I can say this is the best used car dealership I have dealt with!

Horrible place to deal with. They wouldn't take 50k in cash for a car. Spent days trying to purchase and drove away with nothing. Stay away from this place at all cost. Their end goal is to waste your time run your credit and send you on your way empty handed. read more

I had an amazing experience here! The staff were super friendly and helpful, and I ended up finding the perfect car for me. Would definitely recommend checking out their selection read more

I have had consistently excellent experiences with the service department at Northeast Kia over a period of several years, particularly with the current service supervisor Ashley Farrell. He is as gracious and responsive to customers' needs as any service manager I've ever encountered in my decades of owning automobiles of all makes and manufactures. Ashley really works at it and creates a positive climate for Kia owners and their repair concerns. I always feel in good hands when I bring my car to him. Alpha plus! read more

Have to add this--I understand in the Covid era of no cars and above sicker prices, many would be disappointed in what they pay for a new car, get for their trade in etc. and what is available--this place is trying and 10 times better than other dealerships. ADD-- the NorthEast Kia award winning service center is tops...so give them a break and appreciate what they can and will do for us Kia car owners. P.S. Love my K-5 small turbo, as I did with my Kia Optima before that. read more

Drove one hour from NJ for a vehicle they said they had and was ready for a test drive. When we got there we were told the vehicle was not available. It was unorganized and unprofessional. read more

Stay clear from this place. They'll sell you a used car that has multiple problems, KNOWING ITS BAD, then charge you to fix the problems while knowing the car is poor quality. Crazy part about them is that that they don't know lemon law.- it's their duty to fix a car they sold when it's LESS WEEK OF HAVING IT. Take your money elsewhere or suffer by loosing money in a company that doesn't care for their customers. It wasn't even quite a week of having a car in possession before problems arises. All four tires blew our two weeks later and they want to charge an arm and a leg. Not happening. TAKE YOUR BUSINESS ELSEWHERE AND RUN read more

My son went to test drive a car. the first thing they did was try to get him interested in the more expensive car. They then told him that they needed to get the car from the lot. He sat for one hour. I then told him to leave. The salesman wrote down a quote on a piece of paper and he left. I called the salesman 2 days later and he tried to get me to pay more then the quote he told my son. He then said he forgot the price and he would honor it. I told him a price I got from Yonkers Kia and asked if he could match it. He then put me on hold and came back and said he would honor it - but I would have to pay the taxes upfront rather then rolling it into the payment. I guess he thought I was an idiot - because when you do the math, his Original quote included the taxes would make it more expensive. I then asked another question and he put me on hold. After 6 minutes on hold - I hung up. He never even called me back!! This place has actually been rude to me before when I was interested in a Kia 4 years ago. I never wrote a review on that - but this time I couldn't resist. I believe you could do better elsewhere! My son drove 35 minutes to test drive a car and he Is ignored, paying taxes upfront, giving different quotes even after the remembered my son - he got defensive and argumentative when I asked him why you would let a person wait 1 hour while cars had to be moved - they are just plain unprofessional. That's my honest opinion - please do what you would like with it. It is basically up to you anyway. I will never call them again. Good Luck Finding a car! read more

They tried to add $3000 to the bill for a new Kia 5 my aunt bought from them. When she went home and discovered the fraud she went back to confront the sales manager and his response was, "Oh well, I tried." She returned the car and bought her new Kia 5 from Kia in Yonkers where she was treated fairly. You should all avoid Kia in White Plains like the plague! read more

This place is a terrible company to buy a car, they tell you to come in with drivers license and proof of income but really it's just a scam to get you to come into the store. They will literally lie to you just to get you to come to the store, they have no integrity and don't care about getting you a car. All the advertising on the radio is bullshit please don't go hear, you will regret it. read more

The worst experience I've ever had at a dealership. No loaner cars available, even for warranty work. Replaced motor for no reason except to get warranty work. Car still had original problems with humming coming from engine and radio not working. Didn't fix any of them. Would never go back or recommend any Kia products. Sooo sorry I bought one. read more

If i could give less than 1 star I would. SKETCHY BUSINESS practices. Was invited to the dealership for a test drive and they tried to run my credit without my consent or allowing me to test drive a vehicle which I was called and invited to do. The when I told them about it instead of a sales rep showing me a vehicle this guy Geiry Summer points outside and tells me give me a vin number. Hows that for customer service. Im on my way to a real dealer. I have video footage if anyone wants to see this Charade of a dealer! read more

They are very eager to sell you a car (for above ticket price plus a service contract) and act like they will be helpful but try and get service or a response to your request. I called multiple times over the last month (phone, on the app, speaking to a manager or two (Gabriel for one) and leaving multiple messages for "oscar" in service. Absolutely ghosted me. This is outrageous and totally unprofessional. The manager (Gabriel) explained that once they sell you the car, their service department is a separate entity. They take no responsibility. I spent $60,000 and this is how they treat their customers. They clearly don't care and will not lift a finger to help you. read more

LITERALLY THE WORST CAR BUYING EXPERIENCE OF MY LIFE ! I definitely do not recommend. This place fuvking sucksssssss! We purchased a 2019 QX50 and the ONLY reason we stayed for the shit show was because this car had all the bells and whistles we were looking for. Our sales rep was like a deer caught in headlights clueless af. Never had a solid answer and didn't explain anything to us just told us to sign. I absolutely detest this place. I'm here now to get a dent fixed and was told to be here by 12 to only be told that the guy won't be here for another 45 min after I drove 1.5 hours away ! Save yourself a headache & unnecessary stress. read more

There radio ad makes my ears bleed and is the worst thing I've ever heard. I shut off the radio everytime I hear that annoying ass voice. I'm not in the market for a car but if I was I wouldn't spend a dime here based off that annoying radio ad read more

BAIT AND SWITCH operation. Don't waste your time. The cars actually below to other dealerships in the area that don't have room to store the cars which is why they can't sell them.. Right on the dashboard is a big sign NOT FOR SALE. They use false advertising on cars they don't own to lure you in. I saw the car online and as I am familiar with the area I stopped by to see the car. When asked why they advertise it they tried to offer another car $8000 more. All the cars in the same price range now are mysteriously sold? yet they are still advertising them? FALSE ADVERTISING AND BAIT / SWITCH. They have been reported to the BBB. read more

Worst experience ever. Was there yesterday for a whole day. We supposedly got approve for a brand new car with our trade in, then they said that they was waiting for our insurance to ho back tomorrow. Next day today arrived at 9 waited 2 hours to tell us that they need more money to be deposit. I would not recommend anyone to go get a car over there. They only have one financial manager. read more

SCAM they are full of crap. Wouldn't even let me look at cars but was ready for me to get approved for a car i haven't even picked. The sales man was rude and talked down and was made bc I was questioning his motives. They claim to have over 300 cars. There are none in the lot and the other your or them cant get too. It was the worse experience. Their radio is false advertisement and they really need to stop playing them read more

I haven't had good luck with other Kia dealerships in the past, but my car broke down when I was visiting Westchester over the holiday weekend and I had to get it towed into Kia in white plains. Ashley Ferrell was so responsive and great to work with! He called me as soon as my car got there and took it in right away. He was so thorough, communicative, and efficient! He was the best customer service I've ever gotten from Kia in my 5 years of having a car through them! read more