This travel plaza has gone high-tech. You order food on various kiosks at either Burger King or…read moreDunkin' Donuts. It's also very very clean, which is lovely. Parking was easy, but I do think the parking lot is on the construction part of it was blocked off. This is an easy stop on the Thruway on a very dicey weather day.

This is a great rest stop, with clean bathrooms, water bottle filling station, nursing mothers…read moreroom, some tables inside and outside to eat, a Dunkin, Burger King, and convenience store. There's also a fenced area for dogs.

Heading north toward Rochester, pulled over to take a break. This is a very small travel center…read more It is very clean. They have both regular, and handicapped accessible restrooms. Gas prices are reasonable for the Thruway, there is a Travel store, that has things such as snacks, drinks, sundries, , etc. There was also a "taste NY" store, with souvenirs, and New York State products. The reason I'm taking off a star, is there are only two places to get something to eat. There is a Popeyes chicken, but it is not open in the morning. The only other business is a Dunkin' Donuts.. They have food, donuts, coffee, etc., but that's your only choice when Popeyes is closed Overall, it's a good travel plaza.

FIRST Who designed these rest areas? Have you never traveled the Thruway before? Only 6 small…read moreround inside tables. There is an outside seating area with no shade. It looks like there is supposed to be a covering ..but there is not. Seats are to hot o sit on, and today it is only 80 degrees. Two food choices, Popeyes and Duncan Donuts. C'mon??!!! Someone got paid to design this? Do not stop here this summer unless you eat in your car as we did. $32.00 for 2 meals. No extras

I stayed at the Red Roof Inn which I booked via Expedia, June 12-14 at 4820 W. Henrietta Road,…read moreHenrietta, NY 14467. I reserved a King "Deluxe" room (Smoke Free). The first room I was given smelled of marijuana and was dirty. The second room I was given was only marginally better in that there was no smell of marijuana. However, the room smelled of stale cigarettes and mold. The room was also very dirty. I had to clean the AC with a washcloth before turning it on to remove the grime, hair and grease. There was grit and dirt all around the sink. The bathroom floor had grit around the toilet bowl, and the bathtub is starting to rust on the bottom. The floor in the main portion of the room was also dirty with grit and dusty in the corners. There appeared to be a fan on the wall, but it was stuffed with a plastic bag. The wall behind the desk chair is peeling, the wall beneath the sink mirror is peeling, and the light above the sink has exposed wires. There were no hangars. The linens on the bed were stained. Friday night I got very little sleep because of the odor of the room. Saturday night I purchased an air freshener/deodorizer in the hopes that would help mitigate the odor. It did, but barely. All in all, this was not what I expected for a room advertising itself as "Deluxe". This entire property is extremely rundown, with peeling paint and rotten wood showing. Sunday morning, at check out, I showed the desk clerk the pictures I had taken on my phone and asked for a refund. He said he would have the manager call me, but I have heard nothing. I also did not receive a receipt. I reached out to the Guest Reservations of Red Roof Inn and they replied twice with apologies and an offer of points, which I rejected as I would not ever want to stay at any of their properties. I asked for a refund. The last email I received said there was nothing more they can do and are closing my claim. Needless to say this is not good customer relations or god customer satisfaction. I will never stay at any of their hotels. If there had been any availability at other hotels in the area I would have booked elsewhere.

Everytime my family and I come to Rochester, we would always book this hotel for our stay. It's…read moreabout a 20 min drive to The Strong Museum just one straight road - very convenient and it seems to always have the best rate per night. Beside the hotel also has McDonald's, across from it has Wendy's and Burger King which is perfect for grabbing breakfast and lunch. Highly recommend.

With the new updates. These stops are much nicer and cleaner. The updates in the bathrooms are…read morecool. Soap than water and dryer. Food availability is good. A few options for everyone.

This travel plaza has Starbucks, Shake Shack and Chick-fil-A in it. It's very big and clean. They…read morealso are doing a lot of of this electronic purchasing of food and drink with the screen, cutting down on the personal interaction, but feels like it adds to time quite a bit. So I'd have cash with me in case the screens have a line. The cash didn't have lines at any of the places. The restrooms were clean. Parking easy. Well plowed, which matters this year.

Nice place all new build and bathrooms are clean and updated. Didn't take advantage of any of the…read morerestaurants. Quick bathroom stop. Much nicer than the old rest stops. Will be back eventually!

Nice stop on the NY State thruway. Building is modern with a small kids play area outside, food…read morecourt, restrooms and convenience store inside. Sunoco gas station highway side and EV charge stations in parking area. Restrooms are large; two rows of sinks and stalls with a diaper stations at entrance of both rows. Sinks have soap/water/dryer all in a row. Toilets are low to accommodate smaller humans and hooks are low on the stall door. Facility was clean and well stocked. A bottle filling station is near the restroom entrance as well as family restrooms. An AED is by the store side entrance. Showers are available through the store which sells a variety of drinks, snacks and souveniers. Plenty of seats in the food hall. Panera area has some comfortable seats near a gas fireplace (not operating in July). Dunkin', Popeye's and BK are the other food choices. Large parking area. A local farm had set up a small stand selling fresh produce and prepared items on the sidewalk out front.

A small rest area along NY-104 between Lockport and Rochester. Much history abounds in the area…read moreand there is an historical marker describing past events. Another local attraction is the abundance of cobblestone houses. The Cobblestone House Museum is just down the road from this location. About the rest area - it has no facilities. A porta-potty is located here during warmer months.

The NYS service areas have been closed and under construction, actually being torn down and rebuilt…read morefor several months. Today we stopped at this newly opened location. It was midday on a Friday. I was totally shocked to see a LONG line for the ladies rest room. The kind of line you'd possibility see at a large sporting event or concert, not at a thruway rest area. Once inside, I saw there were 5 stalls and 3 sinks. I'd estimate the old building had closer to 20 stalls. Move on to the food. There's a Starbucks and a Shake Shake. The line here was longer than the restroom line. Then I noticed there was seating for less than 20 people. I can tell you there were numerous people who were just as unhappy about the situation as me. So, NYS spent millions on these 'improvements'. Makes no sense. 2023-73

This is a review specific for Starbucks. We travelled home…read moreon December 8th and my wife tripped due to a poorly laid carpet at the entrance. This happened right in front of the Starbucks coffee shop sometimes between noon and 2PM. Few tourists came to help, but the girls from Starbucks were particularly nice and offered us free hot chocolate! We were a bit shaken by the accident and a hot drink served with a smile made a difference. Please extend our thanks to the Starbucks team of Sunday afternoon, in addition to our thanks offered in person.

Small Rest Area on 86. Stopped here on our way to Mansfield. Clean restrooms. More than enough…read morespace to walk around and relax. Play area for kids. Not many parking lots like the usual rest areas on interstates. But very useful!

There seems to be a certain type of architecture for the rest areas on the Southern Tier…read moreExpressway. They have this same hutlike bathroom design, with nicely spacious lots and picnic area. It's quite charming, and I really enjoy them, although there's nothing in the way of snacks other than vending machines. It's a nice change from the thruway travel plazas, which are islands of pavement. This one is located on EB 17/86, and is a nice restful area to stop.

New Owners! I was in a bind after my vehicle wrongly failed…read moreinspection at one of the "20-minute places". The new owners got me in right away and explained to me why my vehicle should have passed inspection. They happily assisted me right on the spot without an appointment, right before the holidays. They were both extremely kind and helpful. They will be getting my business from now on. Highly recommend!

Extremely happy with the services provided. I got a flat tire and they were quick to order me new…read moreones and get me into the shop for replacement and they were finished in less then 2 hours. I also had to call them about a issue with a noise and they got me right back in the same day and found the problem, fixed it and gave me a courtesy visit. Highly recommend this shop. I've been a customer for 30 plus years and I plan to continue to go there with the new owners for my vehicle service needs. Thank you guys.