I can't say enough to praise how great western pest control is! They came recommended by a family friend. The first time I called 2 years ago was when my we heard noises of something crawling around in our attic. Mike was able to stop by when we were still at work and take a look from the outside. He told us that he thought it was baby raccoons who would most likely leave on their own in a couple weeks, which they did! He didn't charge us for the time or free advice and we always said we'd call him if ever we needed it.
Last night I came home to a house that seemed to be torn apart, we saw dropping and urine stains. I freaked out and we planned to call western the next morning. Today I called at 7:30AM as soon as they opened (love that it's so early!) and they told me they can come by before 12.
Mike called me 15 minutes before he got to our home as a heads up. He was very friendly and patient while listening to my recap. After looking around he told me it seemed to be flying squirrels and that their course of action would be to set up traps. He offered me their 2 plans. A 30 day guarantee or a yearly plan. He didn't pressure me at all to sign up so I decided to sleep on it.
He left and I began cleaning up, I then saw more damage than I had noticed before, I called mike again and he said he'd come right over! He came back and took a look, we came to the same conclusion and I thanked him again.
I then opened the door to another room, and I see a BIG BUSHY TAIL I called mike again, feeling sort of stupid. He made me feel like it was no big deal, he told me he would call his coworker mark and they would be by me in 10 minutes. He told me how to close off the room while i waited.
They got here and got right to business, they trapped the squirrel and sent him outside. They then looked around for the entrance point and told me that a follow up appointment would be scheduled by phone to next week.
I am so pleased with how friendly, patient and kind they were, let alone how good they were at their job. We signed up for their yearly plan which covers spraying 3xs a year and visits whenever needed.
Thank you western pest control!
PS this review was written by my wife in February, just getting around to posting it now. Shhh don't tell her read more