This man is incompetent. He failed to weigh my pets, failed to check the temps, and other basics…read more Only after my poor review did he start weighing pets. You get a quick appointment because he killed off his patients and isn't busy. I can tell you about the rabies vaccine and his withholding the certificate, and other things, but you should have an idea now about his lousy services. The other quack Dr Massaro the traveling vet fleeced me out of several hundred dollars, practically called me nuts, and failed to do a simple tick test to check for tick diseases, and that was the problem. Avoid them both and take your pets in to be cared for.

I had been looking for a new vet and was thrilled to find one that came to my house. I have two…read morelarge 100 lb Alaskan Malamutes and taking them can be a struggle. I was impressed with the care and attention my dogs received from the Dr. I needed a quick appointment and they were able to see me and solve my issues right away. So professional and loved answering my questions. I would highly recommend this vet.

Just came from an appointment. This might be uncharacteristic, but front desk staff were rude and…read moreunprofessional - fighting over who would come to the counter so I could pay for services. Vet was okay. Will be moving to the newer Veterinarian service half a block away. What a shame...

Horrible place. The rude receptionist spelled my dog's name wrong so when I got the app it was…read moregiving me an error when I would sign up. She gave me attitude over the phone. They close too early. They're booking out appointments 3-4 weeks from now which is ridiculous to me. I ended up cancelling my appointment. I don't know why they want your pet to get an exam with them first if you already sent over your pet's records so they can see everything. It's a cash grab. If you read reviews here and on google about this vca, many people mention the receptionist(s) being rude. The one in Westfield is better because they're open much longer and they're not booking out appointments weeks from now; they let you choose which date and time works for you. The one is Westfield actually takes their time to explain things and don't give you attitude over the phone when making an appointment.

I have used Riverbend Animal Hospital for the last 16 yrs. I would never go anywhere else. They…read morehave bent over backwards to help me when I have had a problem. They opened the office when it was closed to help put my dog to sleep, researched a rare medical issue with my present dog, and worked me in when I had an emergency. They are like a second family to me.

I took my dog here for a few issues - a general check-up, an anal gland drain, an ear infection,…read moreand an ongoing anxiety issue. I felt like the veterinarian that we saw was a little patronizing and subscribed to some old-fashioned (and outdated) theories of animal behavior and training which I don't personally agree with. Additionally, I felt like the medical care provided for the ear infection was lacking - they barely checked my dog's ears and didn't attempt to do any sort of cleaning of the ears, nor did they instruct me to clean out my dog's ears to remove accumulated wax and debris (something a prior vet had said we should do). All said, I felt like the health care provided was ok, but the bedside manner left a little to be desired, and I didn't feel very confident that the vet had stayed up-to-date on evidence-based behavioral practices for dogs.

We had to bring our soon to be one year old cat here last night due to him deciding to eat a Q-Tip…read more The veterinarian receptionist on the phone was very kind and patient while taking my/our information prior to our arrival. Upon check-in, they were able to see Artichoke within two minutes of us getting there. They did his vitals in back and then moved my boyfriend and I from the waiting area/lobby to a separate room where the vet could speak with us. The vet was kind when speaking with us, and even when discussing the potential worst outcomes of what needed to happen, she spoke calmly which definitely helped us both with our nerves. The clinic offered a few different options of how they could remove the item and what payments would look like. They also offer payment plans for those who may need one. In total, we arrived around 10:40P and were out by midnight. Pretty quick turn around and honestly, the price wasn't that bad either. Our cat was a little stubborn so they had to double dose him with the steroid to induce his vomiting, but even with that and the walk-in emergency vet fee, it was all under $300. While I hope that we will never need to come back here, they will always be my first call should we need it!

the staff has poor communication skills. refused to help my choking chihuahua…read more. i do not recommend.

South Paw formerly Westover Animal Clinic are fabulous! We have been with this group over 20 yrs…read more We love Dr Wepner and Dr Allen as well as the newest Dr B. The staff is helpful and they all truly care about our fur babies.

This place just cares about money. Was a long-standing client and customer until the manager…read moreJennifer Lewis decide to dismiss me after being objective, unprofessional, bias involving personal emotions, and accusing me of being racist. Never met this woman formally even when it was formally Westover Animal Clinic, nor did she ever introduce herself personally. My cat was handled several times by Kate and Rose and upon the second time I was very displeased as my cat was expressing signs of displeasure. The first time these 2 techs handled her, they wrapped her like a taco and caused my cat to have a panic and anxiety attack, and refused to let me comfort my cat to calm her down. The second time I was asked how to go about the tasks at hand and were plainly informed. They didn't follow instructions of rotating my cats' hips to trim her nails, and be quick as my supposed assigned tech would do. It took them 15 minutes to trim my cats' nails and perform a sanitary trim causing displeasure to my cat. During the procedure I questioned Rose's competence which she was not showing me she was very confident in performing the nail trim as she pulled the cats leg up to the side and trying to cut her nails from underneath as she was held down. Upon after another appointment which I had my assigned tech it was agreed the girl, which I described in booking the appointment I no longer wanted to touch my cat. My cat was finished in 5 minutes along with another tech that assisted with no problems. Soon after Jennifer called me and supposedly according to my behavior, past comments, I was supposedly told in the past by the girls, I was considered a racist with no evidence to support her claims. She raised her voice on the phone, was very defiant in defending the 2 techs even replying to her not performing your job the right way has nothing to do about being racist. Jennifer refused to discuss any comments or events of what happened. So, I was forced to seek out another veterinarian service and start over new. I work in a customer filled environment which I have to delegate with difference ethnicities, religions, and difficult situations even involving deaf people, and have to treat everything on a case-by-case basis. Even when my managers receive a complaint against me the door is open as two sides to every story. Jennifer did no display any neutrality in having an adult conversation to better understand any event. Anyone who cares for their pet should have the right to voice their concerns even directly at a tech if a procedure doesn't seem correct. As well, these two techs from the working ethics, one standard applies to every animal though these may need to adjust depending on someone's pet.

Staff was friendly and toke time to explain each test done. Pupper was overweight, gave good…read moreadvice to help get dog to propper weight.

I very much appreciate Dr. Lowy's expertise, attention, and care for my pups and cats. She's truly…read moreexceptional with a fantastic staff!