VERY kind, knowledgeable, wonderful people, highly accessible from Amherst, and first class in…read moreevery respect.

From the owner: Since 1992, our hospital has provided the Amherst, Massachusetts area with exceptional wellness and…read morecomplete medical care for canine and feline pets. The hospital was previously owner and named after the prior owner Dr. Deborah Lichtenberg. In 2018 Dr. Lichtenberg decided it was time to retire and asked Dr. Russo, who was already working here if she’d like to purchase the practice and she happily agreed! Dr. Russo has always tried to keep the continuity of care, and thus kept Dr. Lichtenberg’s name on the practice. While she has made changes over the years, she decided that it was finally time for her to put her name on the hospital as well! As of 2023 the hospital changed its name to Westbrook Veterinary Hospital. Westbrook is Dr. Russo’s middle name, dating back to her ancestors on her mother’s side. Interestingly, our practice sits just west of a small stream that runs along a neighboring street, so it seems a serendipitous name for us. Visit us to find out about our complete and compassionate approach to veterinary medicine. Our caring doctors and highly professional technical staff listen to your concerns and address your needs.

We have been going to Mill Valley for several years. Both at the old location and the beautiful new…read morebuilding. The staff and doctors here are amazing. Absolutely top-notch. They have helped us out and been supportive and more ways that I have space to mention. In my opinion, they are the best vet in the area if not the entire stateThe new location is also stunning, clean, and everything is brand new and high-tech. You can't beat this place For your pet care.

The staff at Mill Pond Veterinary Clinic are kind, compassionate, friendly and professional…read more I didn't wait more than 5 minutes to be seen. They were professional and treated my pet with expertise. The prices are not higher than other vets, which I paid in CT. The prices are fair and reasonable. This was a pleasant visit to Mill Pond with my pup.​

We used to go to the Ware location but bought a house here in Belchertown so we switched and I'm so…read morehappy we did! Everyone is incredibly friendly and they are committed to being force free and fear free, which is amazing as someone with an anxious reactive covid dog. They were also so transparent, flexible, and non judgmental about spacing out some routine bloodwork and shots. Very much appreciate the care they give animals, the bedside manner, all of it! Highly recommended

This review is about the horrific experience we had with Belchertown Vet. Our dog went in for a…read moredental. While she was being admitted I explained that I wanted her to please go early because she is a rescue and she has separation anxiety, we do not crate her and that she is very hyper. While we are talking Izzy is pacing back and forth, panting and jumping up and down proving exactly what I was saying. The tech asked if this was our first visit there we replied yes and he assured us not to worry because they take very good care of new patients. I left there feeling good. This was around 7:15 AM. At around 1:00 PM I called to see how Izzy was doing. I was told she hadn't been taken back yet. The same vet tech who told us not to worry is now saying he never said it. So that is the first time they called us liars. They didn't do her until last. I was literally shaking I was so upset that not only did they ignore my request they did the exact opposite of what we did ask. Izzy had been in a crate for over 5 hours drugged. I am the fist to own I was angry. And I was loud. I was assured that Izzy had not been left alone but that does not negate the fact that she was drugged in a crate for 5 hours. Awhile later we get a call from the owner. Much to our surprise instead of an apology we were told that unless we trusted her to do the work she was not going to do the dental which by the way turned into oral surgery. This woman is a complete stranger never met her and still haven't and we need to have trust in her? I said Izzy needs this procedure and after all she has been through it would be very cruel to not continue this procedure at this point. She just kept going on and on. At that point I have no idea what she was saying because I left the room. My husband continued to talk to her he told her once again what the vet tech told us and she said there were two people in that room. No there were 4 people in that room and you weren't one of them. So this was the second time they called us liars. Finally she agreed to do the procedure. Izzy ended up having an abscessed tooth that was really bad and she ended up being in surgery for 3 hours. We picked her up at 7:30PM. Over 12 hours to do a dental. The next day I get a survey in the mail. I respond to that survey simply with You're kidding right? Later that day I go to order Izzy some Bravecto and I get a response that they have terminated the relationship. I got on the phone and called them to ask if they really were not going to do her aftercare to which I was told they would call me back. The Office Manager called back. I have a signature on my email that I have been using for 10 plus years that says Sarcasm - because beating the crap out of people is illegal. Clearly a joke. Once again she wouldn't believe us. She actually told my husband that she is sure he wants to protect his wife at which point I took the phone. Third time they accused us of lying. Well they were convinced that I had added that to my email just for them. If it wasn't so insane it would have been comical. While I was talking to the office manager she said that their only other recourse other than terminating my relationship was to and I quote "pull a warrant" Are you kidding me? You are going to pull a warrant because I have a signature on my email account that you don't like. Wouldn't they have looked stupid when the police showed up and I showed them 1,000 other emails with the same thing. Anyway the Office Manager responded that I shouldn't be sending that to a professional office. To which I SO wanted to reply "I didn't". But I held my tongue because my dog needed the care. They did agree that they would do the after care and then decide if they would continue the relationship. Like I would EVER go back there. What a joke. So just so everyone is clear I am terminating the relationship since Izzy has had her aftercare appointment. It really is a shame because we loved the staff and Doctor at Canterbury Tails. I am a firm believer that people who continually accuse people of being liars are people who lie! I wish I had read some reviews before ever walking in the door. Seems like this is common practice in this office.

Everyone working there cares about your pet. They're knowledgeable, capable, and if someone else…read morecan provide more specialized or intensive care they'll refer you to them. Dr. Sansoucy and her staff have consistently provided support for my elderly cats' myriad and emergent health issues. I can't say enough about their personal level of care and how they remember and love my cats (yup, I heard you talking in the back room!). They'll walk you through every procedure as well as the benefits, risks, and costs. Hampshire Veterinary Hospital has repeatedly proven themselves to have my pets' best interests at heart. They're my first stop for all my current animals and they'll continue to be so in the future. Thanks for all you do and for the card.. you know enough about me to know which pets I mean and which card I mean just by my first name. That's a ringing endorsement, by the way. I'm not special, they just treat my cats like I am.

Always super kind and empathetic. Prices are super reasonable because they actually care about…read moreproviding care and not just filling their pockets. Other vets, take notes!

This is a review specifically for Dr. Helen Spiegel Lee. Last year I brought my cat in for a…read morewellness exam after a couple years of not being able to afford vet care and moving around quite a bit. Dr. Spiegel was extremely short with my partner and I. She was curt, cold and we left the appointment feeling very judged and a bit admonished for reasons we couldn't quite place. I thought maybe it was because I'd not been able to afford bringing my cat in as regularly as they recommended, so I was seen as neglectful. It was very uncomfortable and left me feeling hesitant to return. Well, here I am again researching clinics and vets to take my beloved gal in for another routine exam and I've not only found that Valley Vet is owned by private equity, but Dr. Spiegel is a vocal anti-trans activist! Now I know what her cold, judgmental demeanor was about. Shameful to employ such an intolerant, hateful person ESPECIALLY in our beautiful, accepting community of Western Mass. I will never, ever go back to Valley Vet and will encourage all my pet owning friends to stay clear! Word travels fast in the queer community (;

I have been going here with my cat for probably 15+ years. The doctors and staff are compassionate…read moreand professional. Today I brought my 18.5 year old cat in for emergency grooming to remove mats. The entire staff was very empathetic, and Dr. Otterson did an amazing job removing the mats, safely and efficiently. The price was very reasonable and my cat is so much happier. Thank you.

This is a wonderful place to take your pet. The vet is caring and spends all of the time she needs…read morewith your pet. The prices are reasonable. The staff is courteous and caring. And, they even check in with you later on to see how your pet is doing. wow! I feel so fortunate to have found an excellent vet, who has the kind of expertise that helps me to feel better along with my pet in knowing that I am giving her the best care I can find in this area. She deserves more than 5 stars!

I am so fortunate to have found Windy Hollow. It seems that…read morein all aspects regarding business these days, sincere care rarely exists. The passion and kindness shown at Windy Hollow Veterinary Clinic is priceless. Dr. Thompson and her staff are amazing. Thank you, thank you, thank you.

Im a long time customer and they are professional and compassionate but it comes at a price. I feel…read morethey are worth it.

Dr. Kate DeLisle cared for our golden retriever for years. From the front desk staff, to the…read moretechs, to other vets, we always felt our pet's care was foremost in their minds. If we get another pet, we will definitely take them here.

We've been taking our cats her for 8 years. Dr.. Van Der Velden and his staff are super kind,…read moreknowledgeable, and they take the time to answer questions. Also, the don't push for things your pet doesn't really need or try to sell unnecessary products. They do have special foods for sale for pets with prescription food needs which is easier than having to get the prescription and send it to Chewy, Petco, etc.

Hardwick Pond Veterinary Clinic is the best! We have three beloved dogs - all different breed…read morerescue dogs - and Dr. Van DerVelden and his wonderful staff have taken care of them regularly for years. We finally had to have one of our dogs put down - our sweet precious English Bulldog went to sleep due to a large cancerous tumor. The staff was sensitive and loving in every way, and helped us through some difficult decisions. No matter how big or how small the issue, Hardwick Pond Clinic has been there for us. And they never gouge or inflate the price - it's all totally reasonable. We HIGHLY recommend Dr. Van DerVelden and his clinic, and we just hope and pray he doesn't retire!

Staff was friendly and toke time to explain each test done. Pupper was overweight, gave good…read moreadvice to help get dog to propper weight.

I very much appreciate Dr. Lowy's expertise, attention, and care for my pups and cats. She's truly…read moreexceptional with a fantastic staff!