Dishonest, pushy dealers, and a ridiculously inefficient service dept. 2 hours for an oil change?!?

The last time I took my car in for just an oil change it took three hours. The last oil change before that one took just over two hours. Tell me how a ten minute oil change takes three hours. Today I called to shedule another oil change but also to get a check engine light checked out and could not get through to the service department. I called five separate times, and on the fifth call left my name and number to get a callback that never came. It's like this everytime I try to schedule an appointment. The costumer service is the the single worst part of this dealership! The only reason I use this dealership is because it's the closest one to my house. But from now on it looks like I will be using any other Ford dealership than this one. read more

Disappointed in the parts department's staff, Steve. Attitude, attention to detail and problem solving skills could use some work. I was notified that my parts were available for pick-up and upon my arrival the originally ordered quantities were incorrect and I was short three pieces of my required order. His response was that the dealer's technicians must have taken them. read more

Will never buy another vehicle here. Thanks for making my daughter's first experience the worst. Never heard so much double talk!!!!

So far I've had overall good experiences with the service department. I didn't buy my Hybrid Ford Escape here in 2007, I purchased it at Rizza in Riverside, but I've been having it serviced here since 2010 when we moved out this way. I've had to spend money here of course, but I don't think any work was unnecessary or unreasonable. All the recalls were handled well. They've been good to me for over 4 years now so this is where I'll keep bringing it. read more

Worst car dealership I've ever visited in my life. They were so rude and disrespectful. They lied to me by saying they'd buy my vehicle for a particular amount subject to it being in good condition. When I arrived they said that it was in excellent condition but that they only wanted to give me an amount 7 thousand less than before. Shocked, and obviously frustrated at this experience I expressed irritation at being put through this waste of time and disrespectful experience. Their whole team started yelling at me and profaning and the guy who tried to low-ball me even threatened me as I was leaving, following right behind me in a very hostile manner obviously wanting to fight. BEWARE BEWARE BEWARE!!! I was already a bit worried going in as they had such negative existing reviews. In my personal opinion I think they are the worst dealers ever. read more

Ordered paint from the parts department. They said they would call me when it came it but they didn't. It was waiting for me tho when I just dropped by to pick it up. The counter for customer is like the top half of a two part old school door. I'm not sure if that was permanent or just temporary. Sort of comical actually. I didn't even know they made those doors any more. read more

Bought a two year old car the Saturday of Memorial Day weekend 2007. Two days later we have problems with the ABS breaks. When we bring it in the Tuesday after buying it to have it certified for the 100,000 mile warranty, we mention the problem to our salesman and ask him to pass along the info to the service dept. After waiting an hour and a half we get the car back and we're told everything is a ok. A few days later, the ABS breaks go crazy again. We brought it in for service, but the dealership was totally unwilling to work with us on waiving the $100 deductible on the warranty work. Work that was supposed to be taken care of during the certification, and pawned us off on some corporate 800 number. On top of all this, they screwed up our address in the paperwork, so our first bill never made it to our house. We had to call Ford corporate to find out why we hadn't received any bill yet, and have them fix it. Also, our salesman was the personification of socially maladjusted, and looked like he was on the verge of tears/suicide several times during our negotiation on the price, financing, etc. Ever see the Simpson's character Gill the salesman? That's who we bought our car from. Stay away! read more

I was stuck in the car loan from hell when Citibank Financial sold my car loan to Santander (look them up, the bank is run by the devil) plus I was laid off for almost a year, at my new job for only about a month and yet Westfield got me a loan (with Ford!) and I drove off with a new Ford Focus. I know they took a loss for my trade-in since I owed more on the loan than the car was worth, but they still worked their magic and helped relieve me of the bad loan situation that I was in. They made it easy and we did most of the deal through email so when it was time, all I had to do was go check out the car and sign the papers. When it's time for me to get a new car I will go back and hope they will help me again! read more

My problem with this dealership was that I went in there to test drive a car that I was interested in purchasing, I made it clear to them that if I was to purchase it would be in a couple months, they said that was NOT POSSIBLE. I'm a very cautious driver and I like doing my research, so getting a test drive would've answer most if not all my questions to then think about. I don't know if I was labeled because of my age, but I am definitely NEVER going back or referring anyone to this dealership. read more

Trevor & John did a great job. They were efficient, knowledgeable, courteous and over whole very good through the process. I'd like having a nice porter driving me home and picking me up. Good added service. read more

I seriously hated this place very pushy salesman ... They truly did get to me. Trying really hard to sell me a car I didnt even want. Woud not recommend this dealer.. read more

I recently bought a new Ford Focus, but not from this place. Since I live near by I decided to go here for an oil change. They remodeled not too long ago and the place is very nice and nicely cleaned. They took all the cars out and cleaned the floors. It was cool to see. I did an oil change and it was done fast. They also washed my car. read more

Just left the dealership and could not be happier or more impressed. Nathaniel, Sydney and Ryan have set a new bar for customer service. I went along with my sister to help with negotiations on a new car but was not needed. I was prepared for a long back and forth fight, but Nathaniel and Sydney put a price on paper that we couldn't walk away from......or even argue. They at no point gave us the "sales talk", they were genuinely interested in working out a deal with us, no pressure, no bs. After Nate and Syd we worked our way to Ryan the finance manager who could not have been more patient or helpful. He worked with us until we agreed on a great deal. I recently purchased a vehicle from another dealer in the area and I regret not having stopped by Westfield 1st. read more

Same problem happened to my car 5 years later. So instead of getting hosed by these crooks to the tune of $200. I ordered a part on eBay for $12 and 5 minutes of my time, I fixed the problem. read more

This place sucks! I was told that that the finance guy didn't have time to help me because I was canceling my gap insurance and extended warranty and I'd have to wait 30 min. But then the day before I was told to be here by 5 because the office closes. So now it's 4:43 and I have about 10 mins left. I would go somewhere else but I can't read more

I figured it would be helpful to mention that the two specific individuals are Sasa Ratovic and Russ Brown. Sasa's phone # is (708) 715-0432. The call took place at 1:24pm on the date of my original post. read more

I have had the worst experience with the Service Department at Westfield Ford. I purchased my 2011 Ford Fiesta on 03/07/11.I have remained loyal and have taken my vehicle for all repairs, tire changes, oil changes, etc. This car was taken for service in July 2013, due to a malfunction with the transmission that caused my vehicle to shut off while driving over 30mph and almost caused an accident with a trailer. That problem was supposedly fixed. But now I am beyond frustrated and so over this less than mediocre service I have received. Recently, I brought in my vehicle on 01/19/15 to the service garage, after making an appointment due to a light coming on. I had explained over the phone to the woman that I needed to bring my vehicle in immediately, because it stated on the screen on my car that there had been a "transmission malfunction" and to bring to my dealer immediately. Ron was the representative that was handling my case. I went to his cubicle and I let him know why I was bringing in my car. He was under the impression I wanted an oil change, and I explained to him that I wasn't due for one until March. He said he was going to run a diagnostics test on my car and go from there. I asked him how long it would take, he said a couple of hours because they were busy, (mind you I made an appointment ahead of time.) So I sign off on the diagnostics test and I ask him if they had any loaners, because I needed to get to work and back. He said no and said you can contact Enterprise and rent a car with them. I ask for the contact information and I leave. Once at work Ron calls and states that there were many "transmission failures" that popped up on this diagnostics test. So I ask him what's next. He then let's me know that they will have to disassemble my transmission to fix the problem and if I want them to go ahead with the work. I first ask how much money it would cost, and he quotes me at $650 parts and labor. I then asked him how long it would take because I was going to need a rental. He stated it would take 4-5 hours just to disassemble the transmission and then he would call me. This seemed kind of high for the price and I mentioned to him an extended warranty I had received from Ford a few months back that should cover this problem, since it seems that this particular year and model were having these problems a lot. He didn't know about it, so I told him to go ahead with the repairs so I can have a vehicle for work again. On Tuesday 01/20, Ron calls me back in the afternoon and says he has "bad news," Apparently, once they disassembled my entire transmission they found that it was an even bigger problem. He went into some detail about how the computer or something malfunctioned which caused everything else to malfunction in the transmission and that I would need a new one. So I asked the big question, how much will that cost me? He said to order a whole brand new Ford transmission, it would be about $5,000 and on the cheaper side it would be about $3,800 if he did it some other way. I honestly was lost on what he was talking about. I told him that the charges were too much and that I couldn't afford to go through with those repairs. I told him I would talk to my father and then get back to him. My father said that was way too much, and to just have them put the car together and we would find another repair center. I called back Ron and let him know that it was way too much money and to just put it back together so we can take it to another mechanic.(Did I mention that the car was still in a drivable condition when I brought it in?, Well it was.) Ron stated that it would be $650 plus another $1000 to put it back together and that it would be much cheaper if I just went ahead with the repair, At this point I was frustrated and in tears from all of the issues with this vehicle.So I told Ron I would be in with my father on Wednesday 01/21/15 to discuss options. My father went in on Wednesday to see what kind of solution they could come up with.They claim that they found the extended warranty I was talking about, but that I had just went over the miles(I only have 68K on this car.) They were so "kind" and said they would only charge us the original $650 and box up the pieces and try to assemble the big parts of my car so that we could tow it somewhere else. They said they would call on Monday to let us know when it was ready for pick-up. This experience has left me extremely frustrated and disappointed with Westfield Ford Services and with Ford in general for not putting a re-call on this vehicle that obviously has so many problems. No attempt has been made by Westfield Ford to try and resolve this matter. They know this vehicle has all of these problems and all they could say is sorry but your stuck with it. read more

I went to the dealership with my husband this month to trade a vehicle. I already had a loan out and was told that I would need a co-signer for another one since it looked like I wouldn't be able to pay off both. We told them we would be back in about 2 days. I was told to fill out an application online for the co l-signing. I called Janet and was told that Alberto Perales, the sales manager, just received the application and is reviewing it. 3 hours later I called Alberto's direct number and answers "Pizza Pizza". I thought I had a wrong number. I tried again. The same thing happened. The same thing happened, AGAIN. Alberto apparently also sells pizza. Is this some kind of game??? What kind of customer service is this!! Well, at the end they told me that my husband cannot make a deal, he wasn't approved because his social security number is fake, but they want our vehicle for four grand? Also, they said that my social security is fake. I never gave them my SS#. They claim that I told them, myself, that my ss# is fake. What idiot would do that?! Why would we need a fake one?? I asked to speak to someone higher. The General Manger. He deserves to be fired. He is going nowhere with that kind of TERRIBLE customer service. You don't talk down to a customer. The customer gives you your paycheck. You want to get paid, give customers respect. Carm, the general manager asked if I wanted the Social Security Administration to do an investigation on our socials. He can do that if he likes. I have all the conversations recorded. They called back. They said my husband was approved. then afterwards started talking disrespectfully. I told him about the recorded conversations and he told he has then recorded too. He probably thought I was bluffing. What a foolish man. Stop messing with customers, by the way, just because we are Hispanic, or an immigrant of any other country with an accent, doesn't mean we have bad SS#. Don't go here people, or go if you want. Just be very careful when you try to buy from them. Check everything. Don't fall for the sweet talk or whatever else they use to screw you over. I will be reporting this to the BBB. I actually give them no stars, but I don't have that option here. read more

Excellent Service Team. They are knowledgeable and friendly, always. Complete trust they care for my car as they would for their own.

I sold my parents their Fusion when I worked there. The service department is always professional and kind to my father when he comes in for service. They also drop him off, and pick him up at the coffee shop when the service is done. read more

The salesperson did not provide a good experience. I explained my situation of not having a cash deposit and a trade in. I also did not want to have a co-signer for my next car purchase. I was told by salesperson that was exactly what I was getting. I left satisfied with my purchase until five days ago when I was called to come back to the dealership. Apparently, I needed either a cash deposit or co-signer for my newly purchased car. I was not given the option to return the back car as that my options were left to none. This experience has left me very furious and it has now become more stressful because of the financial burden. If the issues were told to me upfront, I wouldn't have agreed to a new purchase and would have left with a car and a loan that I was satisfied with. I will be reporting this experience to the better business bureau, the Ford organization, and the IL Attorney General consumer complaint department. My immediate Family who are Ford customers will not be returning to this dealership based on my experience. read more

I have never had such bad customer service at this countryside location. Not only did they charge my debit card on a car that hadn't even had safety checks...but when it failed the safety check, it took 5 days for them to release the money.bevery person I talked to trying to find assistance was rude and unhelpful . They held $1125 that i needed for bills, and they acted as if I was bothering them....and the situation that was created was on them charging my card before everything was even checked out. My family and I have been Ford customers for over 20 years...I will never go back to this location, and their GM should be fired. One guy who was extremely disrespectful gave me a fake name when I asked for it. Michael Smith....yea ok. read more

Over the last 15 years, I bought 3 vehicles from this dealer plus we referred other customers as well. Last week my boyfriend and I went in to purchase our 4th vehicle. The truck we wanted with specific options was only available at an Iowa dealer. Although I would consider myself and my boyfriend established and reliable customers, we were still asked for a deposit to deliver the vehicle from out of state. I was told by the salesperson that the deposit was fully refundable, so I provided my credit card. After 4 business days of contacting the sales team for updates on the delivery of the vehicle, we were informed that the Iowa dealer cannot locate that specific vehicle. To find out more detail, my boyfriend called the Iowa dealer and was told that the specific truck with the VIN on our order was sold locally. Westfield sales team would not verify this fact, we were only told that there will be no delivery of that specific vehicle, therefore cancelling our order. I was told by the sales reps, managers, and even the dealer general manager that I will be refunded my deposit either by a credit to my credit card or a check the next day which did not occur. My boyfriend and I have contacted the dealer's sales team and managers every day for a week and a half and even visited the dealership in person twice. No refund has been issued as of today and no one will call us back. I have already called my credit card to dispute the charge and I ask that the dealer cooperate and refund my deposit. I have no words to describe how disappointed and disrespected I feel by people who shook my hand two weeks ago and to whom I have given and referred business to for over 15 years. I hope this is resolved tomorrow and I will post updates on how this ordeal develops or hopefully ends. Thank you for your time. read more

Best place we ever went for a car! Victor was a phenomenal salesman, no pressure, just really wanted us to be happy. And brought a car around to the front that we fell in love with! My father took my daughter and I to look at cars. Never in my wildest dreams did I think we'd end up with a great priced 2018 Focus Hatchback SEL! It turns heads, drives like a dream, especially in the recent snow we had. It has everything! I never loved a car so much. Sam in finance, helped us over a bump, and for personal reasons I did not want to trade in, I wanted that to be separate at another venue, and Sam (another phenomenal man) came through on that! I owe both Victor and Sam a heartfelt thank you! You have Ford customers for life! Westfield Ford was the most pleasant experience I ever had with a car dealership! Wonderful staff! Our whole family (Dad, Mom, my daughter and myself) were happy with the way everything worked out! Westfield Ford made a dream come true! My first car was a 1985 Ford Tempo, and I've always have had American cars, but I know every car from now on will be a Ford from Westfield Ford! Thank you for being an honest and genuine dealer. read more

Went to the Quick Lane for an oil change, when I pulled into the garage no one approached my car or asked what I was there for. I went to the desk and said I needed an oil change. The man at the desk said I need an appointment, he did offer me an appointment for 5pm that same day or another day but there are plenty of places to get an oil change with no appointment in the area. The staff really didn't seem to want my business. read more

I had an excellent experience as always with Russ Brown who my family and I have bought over 18 cars from. He is the best salesman hands down! He not only made sure I got the Explorer I want but he was personally willing to deliver my fathers Explorer to him. His willingness to go above and beyond for his customers lead them to keep coming back to him. Ryan in finance was also excellent. I can not say enough positive things about my experience with these two staff members at Westfield. I would highly recommend. read more

Worst service of all time!!! On Saturday I went in for an air bag light. When I got home I realized that the mechanic disconnected my turn signals.... The whole ride home I was wondering why I almost got hit by 3 other cars!!!! After I called and explained my situation to Alberto, Rob and Carmine I was appalled with the lack of concern for my safety, their disinterested attitude for my sudden near accident experiences and the liability they put on me for their poor craftsmanship. I thank god I didn't hurt anyone and my kids were not in the car. So now I have to waist more time to get my car towed to another garage, rent a car, and pay someone else to fix their mistakes. BUYER BEWARE!!!!! read more

I am working in the Chicago area during the week but am from the Detroit, MI area. My wife was out visiting so we went to Westfield Ford to look at leasing a new Ford F-150. I was in the negative by $4,470 and was told the best deal I could get was the truck that they sold me. $584 per month for a crew cab STX base model. NO power seats, NO heated seats, NO remote start, literally no options. The dealership also lied to us and said the truck has a 5 1/2' bed, which come to find out, it's a 6 1/2' bed. Lie after lie after lie. I reached out to a local Ford dealer in Michigan(which I should have just done from the very beginning), and was told I could receive the same truck in an XLT sport ($5,000 higher MSRP than what I just got) for $554 per month. $30 CHEAPER FOR A BETTER TRUCK!!! My lease is only 4 days old, so I contacted the dealership to try and return my vehicle. I was told that I already signed the paperwork and there's nothing they can do for me. What a joke. I will stand in front of this dealership with multiple signs every day to keep someone from buying a vehicle from this dealership. This place needs to be shut down for their absolute terrible ways of doing business. read more

This is the second time I have brought my car in for separate repairs. Steve the service manager makes sure things are getting done and Ron my service advisor was great. After 2 separate shops made errors on top of errors - Ron listened to what I had to say and had a great mechanic who checked everything over. I cannot say enough good things and being thankful how trustworthy they really are! read more

This is a follow-up to a post I had on 8/28/2015... Purchase a year old Flex in August of 2015. Among some issues I wanted dealer to take care of was loud road noise coming from the vehicle. I told them maybe it's a brake rotor, bearings, something. They came back and told me it was the tires and sound was normal. Jump forward 8 months and the sound just continued to get worse. Brought the car in to a different Ford dealer, and sure enough, it was the bearings!! Thankfully the work was covered under warranty. Salesmen and service at Westfield Ford are full of s&#*t and could care less about the customer! read more

Credit check to test drive a $25k car? It's not a Ferrari. How do I know if I want to buy it unless I try it out first. I am not going to take a hit on my credit for that. I'll take my business somewhere else. read more

I would not recommend this dealer to first-time car buyers. I found a car on-line that I was interested it, and it was at this dealership. It was slightly overpriced for a used car, but I figured they would be willing to work with me. I went in, test drove the car, the car felt great. I made a couple comments about the car, since I had done a fair amount of research I knew all the specs already. The salesman stated an incorrect spec about the car. He stated the specific horsepower and I said, "no, that's the HP for premium fuel" and he said, "no no that's definitely the horsepower" So who was right? Edmunds, KBB, and numerous other websites? Or this guy. It was my first indication of an uninformed salesman potentially hoping I didn't know what I was talking about. We walked in and sat down to discuss financing. He didn't press the dealer financing and said I can finance however I want. We ran their deal which was very similar to what my credit union was offering me. I asked if we could work the rate lower. He said, "absolutely not, that is our bottom rate" Here is where I made a rookie mistake because that car was clouding my vision since I liked it so much. He stated "you should definitely put a deposit down on this car, it is in hot demand and I've got others interested" The deposit was a hefty $500, but I did it, I let my eyes become wider than what was happening. He told me multiple times that the deposit was fully refundable, which I didn't think was an issue since he wrote it down on the paperwork. What he didn't warn me about, was their procedure to obtaining that refund--foreshadowing. I went home, did more research about the dealership, found a lot of mixed reviews, just like here on yelp. I did more research on the car, and I decided I could get a similar car for less elsewhere. I came back since they refused to process the refund over the phone. Oh by the way, the salesman who dealt with me, I called him, e-mailed him, NEVER heard from him, seen him, don't know what happened there. When I came back, a more experienced salesman and manager sat with me. They hounded me constantly about why I didn't want to buy the car. I don't feel in our society we need to give a reason, but I said I wasn't interested anymore. They said, oh well, let's see if we can work something else out. I was all ears. This is where I had to hold in my discontent. I told them the rate my credit union gave me, and their eyes lit up, faces got a little red. It was as if they were thinking "damn really? this kid got that rate?" Instantly, the manager started scrambling on the computer and said, "we can definitely offer you this rate". This rate was never discussed, never originally provided. I was told previously that the original rate was "the lowest they could go". This set off more alarms for me that they were hiding things, which as a consumer made me feel very uncomfortable. At that point, I wanted my refund. They fed me some information saying "oh the lady that processes the refunds isn't here right now, I went right to the top to try and get your refund, it can't be done today". I was too infuriated to hassle, so I just told them I'd come back and left. I tried to get the refund done over the phone again, and again they insisted that I need to come in person. They asked me why I wanted my deposit back, and since the car was genuinely overpriced I told them I couldn't afford it and that was that. The manager on the phone made a backhanded comment, "you didn't know that coming in?" instead of saying "oh I completely understand sir, we'll get that taken care of when you come in" nope, completely unprofessional. Then when I came in again, I was pretty insistent on getting the refund and just refused any other option they were giving me. Then I was given the very strange policy they have for their refunds of deposits. They only process refunds on the 15th and 30th of each month. I didn't understand this policy at all, also, their refunds have to be processed by these "special people upstairs" I can process refunds with huge companies on-line instantly, I can process refunds with regular cashiers at any store. So, whatever, I was done fighting, they gave me a receipt stating that it was a refund. You may notice I write this on the 16th. When refunds are posted to my credit card, Visa automatically posts the pending transaction. I fully understand that the amount may take a few days to fully post to the account, but pending transactions are immediate. They had no problem swiping my card to take my deposit the day of, and I saw the pending transaction when I got home. Needless to say, I'm still dealing with it two weeks later, but I've got the paperwork, and my credit card company will back me up since I have the proper documentation. Lesson learned, never put down a deposit, especially here, you won't see it for awhile. read more

Ok. There were so MANY things wrong with my experience here. To every salesmen/woman reading this, the one piece of advice I can give you is, LISTEN to your potential customer. My husband and I came in with a specific number in mind. We expressed that number numerous times to the saleswoman, but she did not listen. No more than this total. No more than this monthly. This particular car. This particular mileage. New, we said new. We were shown 2 different cars, neither fit the number we continuously stressed. Neither were new. One had 6000 miles! That's nowhere near new. 30,0000 with a payment of no more than 350. We had a 10,000 down payment as well. When I saw the price tag and it didn't fit our request, I asked how much is this total and how much is the monthly payment. The response was that we can work with what we requested once we get back in the office. 2 hours...2 hours we spent only to sit down to a $450 payment and a 41,000 car. None of which came anywhere close to what we requested when we initially walked in. Needless to say, we left and went right down the street to Dodge, where they LISTENED. New car, 4 miles, $26000, 350 payment. I believe we spent a total of maybe 45 minutes with the young man and he didn't try to sell us something we didn't ask for. The odd part is, I was teetering between an Edge and a Journey Crossroad. With my favor going towards the Edge. But the experience I had with the saleswoman not listening pushed me into the arms of the competitor down the street. Please listen to your customers. Don't try to convince them to spend more than they want. Assume they've had this discussion with themselves or their spouse about money. Assume they are stubborn and cannot be convinced or moved by fancy gadgets, slick wheels, top of the line sound systems or ambient lighting. When you don't listen, it's like you are ignoring their wants. And when you try to convince them to go against what they've clearly expressed to you, it's like you're saying, "What you want, doesn't matter". One more thing, if you are sick and coughing all over the place, you should not be at work, in customers faces, trying to sell them a car. I swear I was accidently spit on a few times while I was being shown the cars interior. read more

**This was never resolved. I spoke to another person to let them know my issue when they keep calling me to try to buy my car from me. He told me he'd call me back and didn't. I cannot believe after over 4 years Westfield Ford can't make things right or fix a radio. ** Dont waste your time, money, and sanity by coming to Westfield Ford. Do not buy the service package...they will treat your $24000+ car like it's junk. I bought a new 2012 Fusion in July 2012. I had a radio issue and brought it in a month later. Instead of fixing it they added to the problem again and again. Took my car for joy rides. Got grease on my interior, left my tank on empty, and didn't even fix the radio. I left with more issues. I then complained to corporate who told me to go back. A year and a half later, I try again. This time they have the car for a total of 1 week and call me telling me it's done. I go in thinking they finally fixed it and every part they removed was left out of place...additionally, my front passenger side bumper was popped off...why would they want me to see that? They bent my $150 key...and they put 220 miles on my new car.... when I asked them they ignored the questions. The service director, Steve Barry doesn't care at all after all the garbage he put me through with making an appointment with me and not showing up for it at 7am on a day I had to work. The issue remains but I will never let them touch my car again. Not one person, including the Service Director Steve Barry offered an apology of any kind for the damage done. Worst customer service ever. They cannot even take responsibility for what they did to my car. When Westfield Ford conducts service on your vehicle they do not check it to see if it was completed and your car was put back together correctly. Even from the outside of my car you could tell it wasn't right. You Dont need to pop out my front bumper to fix my radio...not acceptable. Needless to say I have told everyone of my friends and family members never to purchase another vehicle at this dealership. They have no respect for their customers. The incompetencies of the workers is disgusting. Let your infant work on your car...they'll do less damage. 14 thumbs down for Westfield Ford. Horrible Service. read more

Had my Focus towed here after it broke down on the expressway ( I hate you Focus!) and the whole experience was awful. After they tinkered around with my car trying to figure out what was wrong with it they told us they thought it was an wiring harness issue which isn't covered under my warranty. They told me it was going to be a few hundred dollars just to look to see if it was the problem although they weren't sure. We asked that they consider options for items that might be under my warranty first before essentially playing around with my car while charging me hundreds of dollars because of a "hunch" they had. After some arguing back and forth they finally told us "this is how they make their money". Told them to stop touching my car and I had a tow come and pick it up and had it towed to another Ford dealership. Forget about anyone calling you back too. We left voicemails for the Service Manager even before pulling my car out of there and never received a call back. I would think the Service Manager would at least call after we towed my car out of there but we never heard a peep. The other dealership ran diagnostics and found out the issue was my Transmission Control Module, a part COVERED under my warranty. The other dealership was able to fix my car in one day and it's been fine since. By far the worst dealership I have ever dealt with! read more

Wanted to buy a 2011 Explorer through the SAMs club no haggle pricing program. These guys are the only ford dealer in the program that I could find. A salesman named nick quoted me Msrp and said that's the best I'd find anywhere. He's full of shit and I told him that. Other dealers are knocking 3k off before rebates even start. Nick is a liar. I found out he's the former sales mgr. Now I know why he got demoted. read more

Steer clear of this dealership! I was subjected to the old bait and switch even after clarifying via text several times that they had 2 of the exact used vehicles I was looking for. Once I arrived, Chris Pieson did not show me the vehicles at all and just wanted to talk about my trade-in. Finally he left me sitting at his desk for 20 minutes to "pick up a copy from the printer" and came back with a manager to tell me that "supposedly" the two vehicles he had told me about were not available any more. Instead they tried to sell me a new one with a much higher price tag. I got up and walked out but I wish I had said a lot more before I left! This was a total waste of my day! We had texted several times and I told him EXACTLY what I wanted. He assured me as recently as 1 hour before I arrived that he had my vehicle! I never got a courtesy text saying otherwise. I'll never step foot in Westfield Ford again and advise everyone else to do the same! read more

Driving my 3 month old car, and notice what looks like the airbag light on. I called this location to see if there was a recall... the guy said "I'm not sure ma'am, bring it right on in and let me take care of it". So I turned around and drove to the dealership. They barely greeted me before taking my car and driving away in it. The moron proceeded to tell me that there was nothing that could be done because it was so late in the day. Mind you, he TOLD ME to come in, and my car was paid for in cash. He also said that couldn't give me a loaner because I didn't buy the car at his dealership even after I explained that I have an interview in the morning. So, while in front of him, I called another dealership and was told that they would give me a loaner and (obviously) repair my car at no cost to me, and would throw in a complimentary detail for my hassle. Piss off Westfield Ford. So much for the "Ford Family". Oh, and then he touched my shoulder. Don't touch people jack***. You're not comforting me, you're a creep! read more

Lately, things have been getting a little better in the service department at this location but they still have a long way to go. The best person I've dealt with in the service department so far is Jim Werges as far as customer service goes. The people actually servicing the vehicles are another story. I've had my 2013 Ford Focus (still under extended warranty) in this place 4 times in the last 5 months for a battery light. They've thrown everything but the kitchen sink at it and the light just keeps coming back on. These are supposed to be Ford qualified professional mechanics working on this thing and they can't get a battery light to stay off. First they said it's a bad battery and put in a new battery. Two weeks later the light is back on and they throw in a temperature control actuator stating that it was faulty. Four months later the light is back on again and they say the alternator is overcharging the battery and replace the alternator. Less than two months later, you guessed it, the battery light is on again and this time it's supposedly an active shutter motor replaced but the parts listed on the receipt are another temperature control actuator and "Grease-Special-Electr. Con" whatever that means. The service rep Jim was kind enough to waive my $100 deductible and apologized for all the trouble which makes me feel a little better anyway. The light is off now and I'm praying it stays off at least for a couple of years. The vehicle only has 40k miles on it, garage kept, and only driven by me. read more