Completely disgusted and astonished! I brought my Ford Edge in for a routine oil change and wash only to get my car back with a dent and scratches on the driver side. When asked what the heck happened, they had the audacity to tell me this is how I brought my vehicle in. Never was this indicated on the report card with any note of existing exterior body damage or defects on their diagram. We demanded to see the videotape showing me pulling into the lot and it leaving our hands into theirs. How convenient for them that the cameras did not cover the driver side of my vehicle pulling into the lot and in their service center. We called the cops and made a report. One man was completely rude and obnoxious. "Just have your insurance agency contact ours". They are not liable for their own mistakes; they rather play "stupid" than own up to what they clearly did. I am sick to my stomach; my car is only six months old. Furious and in utter shock with disbelief I would never recommend anyone to deal with this dealership DISHONEST! You just don't treat people that way..... read more

THIS PLACE IS THE WORST!!! Salesmen are so unprofessional. Our sales guy was drinking a soda while he talked to us about their cars. He was very rude. This place needs to be taught to act professionally!!! read more

Enter dealership with caution! I needed to downsize vehicle and lower monthly cost after a recent medical diagnosis. When I went to Westfield Ford (original dealership), it was bought to my attention that the vehicle I purchased was $20,000 over priced. Although new dealer manager and sales person apologized they said this was a common practice that was done in the past and new staff was brought in. However nothing they do to fix it. read more

Great customer service came in for my first oil change after purchasing a 2013 fusion earlier this year. Didn't even have an appointment scheduled and they still squeezed me in! Very happy with the price and the new dealership facility looks great. I recommend! read more

After going to several (like 6) dealerships and seeing what they had to offer, we went to Westfield Ford. Right away, Amen Ali came up to us and asked us what we were looking for. I wanted a newer used car with lower mileage and a sunroof....it had to have a sunroof. After looking at several cars, we test drove a 2012 Ford Fusion SE. At first we didn't like it because it felt something was wrong with the brakes and steering. We came back to the dealership and mentioned this to Amen. He brought us to see the manager and they made me a deal that I could not refuse and would be stupid not to take the car. They let me drive the car home that day and bring in the down payment for the car the next week. They are great to deal with and really try to help their customers. Amen was the best sales rep. He was fun, courteous, patient, and followed thru with everything he told me he would do! read more

What a horrible experience. Agreed to buy a car from them...came back & they wanted $500 more than the agreed price. Then the salesman bickered & haggled, got his boss, they both were yelling at me to buy it for $500 more....started to drive off & a mgr. or owner ran out, told me the original price was fine....it was supposedly his ex's car.....about 6 mos later....flakes of paint started falling off the front right bumper & a big chunk of bondo came out of that area of the bumper also...the fog light on that side was damaged also....the car was in an accident and it was covered over with filler & cheap paint...complained to them & the BBB to no avail.....ONLY BUY A CAR FROM THEM IF YOU WANT A BIG WALL OF VOODOO.... read more

I had my car break down about a week and a half ago, I called Westfield's service dept and they were so helpful. I told them I did not think I should drive it in so they told me to call Ford roadside assistance and they would call me as soon as they received my car. My car was towed within 20 mins and I received a call as promised. Lou took care of the process from beginning to end. He called me every step of the way so I was not left wondering about my car. He got me into a rental and I could not be happier with the outstanding care I received. For the first time EVER I was not worried at all about having my car in the shop. Thanks LOU!! read more

I would be very careful going there and letting them drive your trade in. They purposely ripped the wires from my crankshaft sensor so they could lower the amount of the trade after they promised me a certain amount. Luckily, I was smart enough to tow my car home and have my mechanic look at it before I let them rip me off. read more

Service is HORRIBLE! I waited 2 1/2 hours for an oil change today with an appointment. Rick, their service agent told me around an hour when I arrived. After an hour and a half passed I asked about the car, he spoke with service tech who then pulled it out of the parking lot. THEY FORGOT. They also LIED about my car needing an alignment, I had an alignment done by Gerber two days before, he then said he thought I needed one because I never had one on their service record. They charged me a discount rate for which I had the same coupon in my pocket anyway then offered a $5 off next service voucher. Keep it I won't be back. read more

Zero Stars!!! This place is the epitome of the stereotypical sleazy car dealership.We drove 45 minutes to test drive a used car after calling to confirm that the car was still there. Turns out the car was NOT there once we got to the dealership, but could they put us in a 2015? NO. We got to hear several different stories from different salesmen and even the owner regarding the car's whereabouts. Please get your story straight if you're going to be lying to potential clients. It felt like the set of the movie "Suckers". Sleazy dealership, dishonest sales tactics and salesmen who insult your intelligence. We have visited several area dealerships in the past few days and this one was by far the worst. Spend your money at an honest dealership who will value your business and avoid this one like the plague!! read more

First, if I could return my Focus I would. What car needs a new clutch after 18 months? How many more times in the life of the car will I need to replace it on my dime? It jumps and sputters like crazy and it's apparently a known issue with the model and Year. It's even stalled on me on the Eisenhower, but this is something I have to live with. Second, brought my car in for a simple issue and a recall fix. Got a 9am appointment so I could get the car back by the end of the day. It took them two days to even get it on the lift! Was completely inconvenienced by Westfield's scheduling issues and lack of staffing. read more

This is the best dealership ever!! I bought a new car and was treated wonderfully. Nick my sales person was amazing. He was very helpful and made sure I knew how to use all of the new features in my Explorer before I ever pulled away. The showroom was spotless, warm and inviting. Nick took the time to ask me what I was looking for in a new car and then found the perfect Explorer for me based on what I said I wanted. No pressure sales!! I have told my family and friends about the wonderful experience. read more

Every time I come here I feel confident my car and I will be taken care of. They are honest and reasonable! Ron, Martin, Cole and Antonio are just some of the people I've dealt with here and the level of customer service exceeds my expectations every time! read more

Sydney and Amen were great. They did everything they could to get us into a safe and reliable vehicle for our daughter. We never would have been able to do it without them. I highly recommend Westfield Ford. Definitely ask for Sydney or Amen read more

Had a good salesman, bought a new car from Westfield. Their service department is very busy, but they do a pretty good job to get your car done promptly. We bought our car from them because they were a great deal and were never really hassled to purchase something we didn't want. The salesman also let us take the car home to ensure it would fit in our garage before we bought. Would buy from again. read more

Run away from this place! While the salesman was very nice and helpful and spent quite a bit of time with me, when he brought in "his boss" things just got smarmy. There was a lot of pressure to put a deposit down on a vehicle I found out later they would not have been able to get. Then what would they have tried to sell me? Then, the boss kept trying to ask what the salesman could have done to seal the deal when I was pretty clear it was nothing the salesman had done. There were also a few too many personal questions from "the boss" about my relationship with the friend who was with me. It was a very pleasant experience up until "the boss" walked in, and unfortunately, I think the saleman will be blamed. read more

if no star is a choice, I will give it a no star. For sale - Since ford become popular again, this dealership become the old day of toyota. For repair serivce - repair my F-150's wheeling ball, it broken 3 days after it replace. Has to toll back to re-fix again, yes, no cost, but cost me all the hassle. read more

This is my third, and last, encounter with this dealership. I've had 3 oil changes there and none have been good experiences. With the first visit, it was a scheduled appointment that should have taken no more than an hour. More than 2 hours later, I was finally leaving for home. One of the notable (you'll see why as I continue) things that happened was that when they finished and the rep came out to talk to me, he told me my battery was going bad and that it's cold cranking amps were low. I told him that I had no problems with it so he had his mechanics re-check it and it came back fine. On my next visit, again for a scheduled appointment oil change, it took about an hour and a half and AGIAN they told me that th cold cranking amps were low. They re-checked it and it turned out OK. This visi wasn't as anoying as the first becaue it lasted about an hour less, and for a $15.95 oil change at a dealership I can tolerate a lot. So today I went in for another scheduled appointment oil change and took about an hour and a half - without the car wash thi time. So just when I'm wondering how much longer it will be, the rep comes out and sits down across the table with me with a list of things he says are wrong with my car (which, BTW, has lss than 40,000 mi on it) -and this list -surprise! -says the cold cranking amps on my battery are low. That, along with everything else on the list, coms to a happy total of almost $700. Needless to say, I'm not impressed - nor am I trusting them. They want to sell me 2 tires to the tune of $400+ along with a ridiculously over-piced air filter, a battery and this is when I find out that the oil change has gone up in price to $29.95. I politely decline all of the extra work they want to do and the man walks me to the cashier. As 2 women sitting there ignore me for a few minutes (becase apparently it took both of them to watch an elderly woman search her purse for her Discover card), I bcome a little annoyed. When I am finally acknowledged I asked the young lady helping me when the charge for the oil change went up. She said it hadn't been that low since the summer. Then the other older woman behind the desk felt the need to pitch in that "there are posters everywhere" stating the $29.95 price, and I have to say she said it in a pretty snarky tone. So I finished paying and walk out to look for my car, and I do mean look for it, because it wasn't parked in the spaces in front of the exit door (and they were available), but it was over at the side of the service bay, completely out of site behind this huge SUV monster. Overall, ridiculously bad customer service. Put up with this attitude for a regularly priced oil change? No. Would I go back for a free oil change? Nope. Not even that. Yeah, they've lost a customer. read more

Horrible experience. I approached them via email and was sent a tempting offer by an associate. When I responded to the offer I was directed to her manager, Renee who was nasty, condescending and pushy. The next day the incentives were going to change and she was pushing to get me to come in. I insisted that I wait until the new incentives came out. My gut was telling me to wait. The next day the incentives were in fact better so I contacted them and they told me anything they had to offer was expired. Basically, they were walking away from my business. I said thank you and we ended our call. Thank the lord I found this out before I purchased a car from them. Bait and switch all the way. Don't waste your time. I went to Hawk Ford instead. read more

On April 24th my wife and I went to test drive a Ford Escape at Westfield Ford. When we arrived an older gentleman named Ross Brown asked us if we needed any assistance. We responded by telling him that we were interested in test driving a car. We test drove the car and afterwards negotiated a price that seemed reasonable. We both agreed on a price .The only issue we had was the color which wasn't available at this specific site. Russ told us that it wasn't a problem and that they found an Escape with the same color located in Crystal Lake, Illinois. In order for me to receive the car I had to put down a $500 deposit and signed for the agreed price of the car. Two days later we returned to the dealership to pick up the car. During this time we realized that the car had 200 miles on the odometer. Russ failed to mention the car's mileage to me while I was purchasing the car. Since he never told me the starting mileage I assumed that I was paying for a brand new car with zero miles. When I brought this to Russ's attention, Russ and Joe told me that "we had to go get the car". In this day and age cars are usually transported via either railroad or by trailer. When I told this to Russ, Russ replied by saying "that costs us too much money". This led me to be very displeased with the quality of customer service that was granted. It seems that this dealership's main focus is making a quick buck instead of caring about the dealerships overall integrity. I would not recommend this dealership to ANYBODY. I rate this dealership a 0 out of 10. CROOKS. Thank you for reading. read more

The salesmen are very disrespectful. While we were waiting for our salesmen we noticed another couple leaving and the salesman was making fun of them after they left which was very inappropriate especially when there are other customers in the room. Our salesman clearly lied to our face and told us our $500 is non refundable, when he told us that if we decide to purchase the vehicle or not we will get our $500 100% back. However, they did not give our money back!!!! Obviously we will report this to the Better Business Bureau. I strongly recommend going to another local dealership, I know I certainly will. read more

This review is based on several visits to this dealership starting with the purchase of my vehicle. I had a pretty decent experience here overall when I purchased my new 2013 Ford Focus about 5 months ago. It was about as pleasant as car buying could get I suppose. Nothing out of the ordinary. The typical high pressure sales tactics along with the promises of free car washes for life, shuttle service to go shopping when you leave your car for maintenance, etc. Every employee is friendly and everyone seems to want to help you. That is until you purchase a car. Then you become old news. I didn't even so much as get a follow-up phone call or email after I purchased a vehicle. I even sent a friend there who also purchased a new car and never received so much as a thank you from the dealership or the salesperson (he purchased from the same one). Fast forward a couple months later. My friend who also purchased a car there told me that he took his vehicle for a car wash but that the car wash wasn't finished being built yet. He explained to me that they took it across the street to the Turtle Wash for him since they promised free car washes for life. So I decided to take my filthy car there as well. When I got there I walked around the service area looking for help and I may as well have been invisible. I nearly had to tackle an employee to get anyone's attention, not at all like when I wandered onto the sales lot two months earlier and was descended upon by salesmen like vultures. When I finally got an employee's attention I was told flat out "Our car wash isn't working yet". When I explained to him what my friend had told me he bluntly stated "I never heard of that". I guess since he never heard of that, I must have been lying. This guy must have missed the customer service 101 class. I asked for a manager and fortunately the manager straightened things out and had my car taken across the street to be washed. Fast forward to today. I make an appointment for 11:00 AM to have my vehicle serviced with an oil change, tire rotation, multi-point inspection, blah blah blah. (By the way, I purchased the premium maintenance package when I bought the car so my oil changes are free for 25k miles, which forces me to go to the dealership. I'll never make the mistake of purchasing one of those plans again). So I arrive at 11:00 AM and once again, I have about ten employees walk past me like I'm a mirage and I finally have to jump in front of one to get his attention. He tells me to pull my car in. I do so and then I wait about 5 minutes before what appears to be a manager walks up and tells me someone will be with me in a moment. After another 5 minutes an employee appears and introduces himself as "Jim". He asks a few questions about why I'm bringing in the vehicle and then tells me "I just want to let you know that there's a lot of people in front of you and it's going to be about an hour to an hour and a half wait". For an oil change? Seriously? I tell him that I have an 11:00AM appointment and he responds that he'll jot that down on the paperwork but it's not going to matter because people are in front of me. I'll be damned if I didn't wait in that waiting room for 1 and 1/2 hours for an oil change on a brand new car with an appointment. That is completely unacceptable and ridiculous. I'll never purchase one of those maintenance packages again because I could have taken the car to Jiffy Lube or my mechanic and had the same work done in a 1/2 an hour at most. The whole time I sat in that waiting room nobody ever came out and updated me or asked me how I was doing. I sat there for 1.5 hours and had no contact with a single service employee. Finally "Jim" comes out and tells me my car is ready. He runs through the work that was supposedly done which consisted of an oil change, tire rotation, and inspection, and then had me sign a paper. As I'm walking out to the car my wife says to me "they didn't even wash the car". I walk back in and ask Jim why the car wasn't washed. He quickly tells me that the car wash is broke because of the extreme cold weather. I'm pretty sure that's something he should have told me before he handed me my keys along with an apology which makes me believe Jim wasn't being honest and just wanted to get rid of me. He told me I could bring it in for a wash on Saturday (must be his day off). I didn't ask him how he was certain the car wash would be up and running on Saturday and I didn't bother telling him that I saw freshly washed cars waiting to exit the garage when I first pulled in. I had already wasted enough of my day in this place and just wanted to get the hell out of there. So much for the free car washes for the life of the vehicle. I'm glad I only have to bring my car in there for two more oil changes. The service department in this place just leaves a bad taste in your mouth. Experiences like this make me want to buy a Honda next time. read more

Bought my focus literally a week ago and now it needs $2000 in repairs. NEVER EVER BUY A CAR FROM HERE. please listen to me please. Thy fucking lie and only care about money. The owner is heartless and rude. Oh and btw they lie about what's wrong with your car ;) brought it into a different shop and half the problems gone. Fuck. You. Westfield. Once again NEVER. GO. TO. WEST FIELD. FORD. EVER. PLZ read more

Stay far away from this place. Take my car in for a remote and oil change and since Dec 4th my car still not working. All this place wants is your money. As a woman please don't go they will put you down and take your money. There customer service is sucks. Ryan and there manager are the most pig money Grubbs out there. They don't care about you they care about there pockets. Plus when you call to talk to the owner well forget about it, he's never there and he dont return phone calls. Plus when you go to corporate about the matter don't do it nothing happens. Please people boycott this place. Make them pay for losing there jobs and closing that shop. Unfortunately I have to give a star due to they don't have negitive stars on here. read more

Took over two hours for a simple 20 minute oil change. * I get it, dealership shops take forever, but that is ridiculous. Shouldn't have been more than an hour. Then the gentleman proceeded to tell me that the cost would be well over $1,100 dollars: for oil change, side mirror replacement and a new tire (because while rotating the tires, they conveniently found a hole in the sidewalk of one of my tires.) Uh no, the only thing I was responsible for was the cost of the side mirror. This angers me because what if I were an old lady that forgot that I had included all the little services when I bought the car, to be at no additional cost to me when needed? His response was "I'll have to look into that." To look into it, he flipped the one page over to look at page two and low and behold, there it was in writing for him to see that I don't get charged for the oil change and the tire. (Which by the way doesn't cost over $500 - the tire is about $300 and there's no way the oil change is $200.) Now on to the mirror... I initially quoted the cost to be between $400-$500, installed (Including a quote from the dealership themselves) ....because I did my homework, the price was basically the same every where I checked. So, I decided to let the dealership install it, while I was there for other services. Ok, let's do some simple math, if the oil change and tire was quoted at over $600, that means it was over $600 for the mirror. I politely told him I wasn't paying over $500, installed. He said he'll look into it... I told him not to return if he couldn't get the cost under $500. He came back with $498. Listen, we as consumers spend a lot of money on cars. There's no reason to jerk us around when it comes to maintaining our investment. Bottom line, you lose a return customers for that reason alone. *** Don't be afraid to haggle or insist on getting what you know is right. read more

Horrible service experience, went in for an early AM appointment and my vehicle wasn't even seen. I had to bring it back the next day for another half of a day for an oil change and an engine light reset. The team did nothing for me but apologize for the delay and lack of communication. I don't ever recommend bringing a vehicle in for service let alone buying anything. read more

Took my new F150 in for service when the check engine light came on. After waiting nearly two hours to find out what was wrong, it was determined there was a bad sensor. They were supposed to order the part and after calling back nearly two weeks later, they still didn't have it. I was then told it would be put on a rush. About a week later, I discovered an oil leak and brought the truck back in again. I was told the leak was fixed but that is not the case. I have called and emailed my service rep and the manager and have gotten no response. Also cannot find out if the sensor was installed after all this time, over three weeks later. This is the worst experience I've had with a dealership that apparently couldn't care less. read more

i went to westfield ford to buy a 2006 ford explorer. My sales person was great he gave me a discount on my 2006 explorer. But after a month i got several calls to my home and also my job. They said they couldn't tell me over the phone. After so many calls i got pissed. My interest rate was 5.8% They said it didn't go through so i got stuck at 15.9%. The only resone i went there was that it's a big dealer and i thought they were honest. I would never go there again. I have taken the truck 2 times to get fixed and waited about 3 hours each time. read more

Pushy internet sales. They make promises that can't be fulfilled at the time of sales. Suppose to be the home of the $15.95 oil change with no appointments. Another lie. You will be told you will be treated as a preferred customer and that is not the case at all. They will turn your business away. Go to a dealer that will make time for you and not scam you. read more

Advertised as "home of the $15.95 oil change" & NO APPOINTMENT NECESSARY !!! Go to their website!!! IT'S A LIE....I drove all the way over there and they said "would you like me to TRY to fit you in for an appointment at a later date..." Bunch of liars/scams... read more

The sales was the worst. The salesman was just wanting to push me out the door. Would never recommend anyone to this store.

My review its for the service Dept. oil change, airbag recall and a loose mirror. Very disappointing!! I had been doing business with this dealer for the past 3 years, its been always OK.. not great just OK , honestly what I paid for the oil change here it was cheaper than other places. after a couple of hours I pick up my car and I was told it was good to go but the mirror need it to be changed.. Minutes driving I noticed that the mirror was still loose but more than before. initially I was told it will take 3 hours for the whole process and 1 hour later from dropping i got a call that the car was ready. Anyways I drive back home almost an hour and when I get to the gate I go crazy looking for the gate opener that was there in the morning when I drove to the dealer.. I call the dealer and talked to Scott who didn't seem to care.. since after I explained to him he kept silent for a minute and then asked me if I was suggesting that someone stole my gate opener... what??? that's great customer service!! No Scott I don't think no one stole the gate opener but I'm positive either the guy who vacuumed the car accidentally suction it or the gate opener got alive and walked on it's own. I decided to drive back to the dealer hoping I could recover the gate opener that cost me $75.00 but no luck... about the mirror Steve the manager said I need it to buy a new mirror $210 and he offered free installation... mm an hour earlier I though the car was ready to go. not only I had to drive twice to the dealer, spend gas, waste my time and get stressed. i trusted my car with my belongings to them and nowhere in the shop it says to remove personal belongings prior to work being done. Never again! read more

I was in west field ford services department , left car in 10am they promise me they will finish in couple hours ... 4pm no call, I call services representative was with Customer promise will call me right back ...finally 5 pm he call me and told me ops sorry we are not able to work on your car today we will tray to do tomorrow . What a Customer services didn't have five minutes to make phone call to tell me . I lost all day ..... Will never go there read more

I first purchased 2 cars here in 2010. Worked with Russ who was outstanding. No pressure, just info given. Felt I was given a more than fair deal. Used their service department and was pleased. Then I had Ron Reynolds come in. What an awesome service adviser! I trust him totally with my cars. Just traded in both cars and purchased a new one with Sydney as my sales advisor. She went above and beyond my expectations. Found me 2 car options and advised there were more, but these 2 were the best. I selected one, and in the process of getting it to the dealership, discovered it wasn't quite what she expected. She contacted me immediately to advise if she should go forward or do should get got with the other one or continue looking. I opted to go with the second one. I couldn't be more pleased. The car is pristine and so luxurious! I will continue to use Ron as my service advisor. I recommend Westfield Ford with no qualifiers. read more

absolute joke!! stopped in to see a brand new mustang gt. the car looked like it was never washed since it left the factory. the salesman I was suppose to see was nowhere to be found. another salesman that supposedly was going to get the car so I could test drive it, disappeared and never returned. both clowns sent texts, one saying that the car needed a jump start and the other saying that it was out of gas. go anywhere else! read more

We had the stereotypically shady dealership experience at Ford. A female saleswoman greeted us and interrupted me mid sentence to shake my hand. Rather than letting us test drive as we asked, we had to spend 15 minutes filling out paperwork. We wanted 4wd and because they had few in stock they tried to convince us it wasn't necessary. We test drove a vehicle, indicated we were only looking at this point and wanted an idea on price. After sitting around another 20 minutes, the lady comes back and said "i think I found the car with your needs. If I get it to your target price, do we have a deal?" This is 20 minutes after we said we are not ready to buy (we didn't particularly love the car either because what they showed us was not what we wanted). We said absolutely not so then a shady slicked back hair manager tried to change our minds and brought the price of our trade in up $4000 and lowered our payment by $100. Yeah right - this was shady business right there. We left and will never go back. read more

just bought my 5th vehicle from there. they are the best. they help me any time i need help. my sales consultant ryan hardtke is the best. hes been there almost nine years and always takes care of his customers. he will even help people who never bought a car from him. if anyone reads this is going there deal with him. he is very honest read more

Do not trust them! If you see Carm Scarpace reply to any negative reviews offering to make good, just know that I've tried contacting him without any response. I recently purchased a vehicle, but I'm regretting buying from Westfield. At the time of purchase, I had agreed to a 72 month loan term. When I received the documents the loan was stretched to 75 months but my payment amount went unchanged. This means the dealership weaseled 3 extra payments in their favor. When I called them out on this, they made it sound like it was common practice and defended their actions. How do they sleep at night? In light of this, I originally bought the extended warranty, but then decided to cancel it and ask for a refund. I formally signed the cancellation almost 2 months ago and am still battling with the dealership for the refund to be applied against my loan, nothing yet. Also, when I purchased the car I noticed a dent on the side and moisture in the tail light. Westfield Ford said the part was in, but when I dropped it off for service, the service department said it wasn't in. Only the dent had been fixed. Apparently the part was in, but the communication was bad. I live over an hour a way (they had the one used vehicle I wanted), so this was incredibly inconvenient. I will never buy again from here or recommend anyone shop here. Awful experience all around. read more

I noticed that my car was making really weird sounds and it was shuttering so i took it into this ford. The first time I took it in they took my car they fixed the shuttering problem but it was still making a funny noise. I took the car back and dropped it off again for the day. I get a call later on and they tell me that there is nothing wrong with my car and ask me to schedule a ride with a technician so i can show him where he noise is coming from. I agree and schedule one for Saturday morning. I come on Saturday morning and they ask me if I'm dropping off my car. I tell them they I have an appointment to drive with a technician to show him the noise that I'm hearing. The worker tells me that I can't because there are other people and he can't put me before them even though I had an appointment; my appointment was specifically to drive with a technician. He said that there are no technicians for me to drive with and to schedule an appointment for a different day. I was very frustrated and confused because I didn't know why they wasted my time and made me come that morning if they couldn't help me. Finally a technician came ,even though they said they didn't have one, and drove with me. We drove around the block and told me to turn around because he knew what was making the noise. He told me just to ask for him when I drop my car off on Monday. I drop my car off on Monday and I'm expecting to get it back the same day because I thought they knew what was wrong with it. I get a call and they tell me that they can't find the problem and couldn't hear the sound enough and a technician wants to drive my car home over night and they will replenish my fuel. I don't know they couldn't hear the sound and why it was necessary to take my car all the way over night. When I drove with the other technician we heard it multiple times in the short drive. I agree and they said they finally found the problem. I finally get my car back and my fuel is almost all gone and I had a full tank when I dropped it off. I also got a car wash a day before a dropped my car off and when I got it back there were cigarettes ashes in my car and I know they weren't in there before. This has been the worst and longest experience I've had with a Company. read more

This was my first "new" car purchase and they totally ruined it for me. First it started with them misplacing my old plates from my trade (which I never received back). Then I was told the car came with features it did not, just to make the sale. I spent time, money and mileage to go to their establishment on two occasions to have my Sirius Radio set-up, only to be told the car is not equipped with the "module", but I could purchase it. I explained that we were told by the salesman multiple times that I had it for a 6 month trial. Their response was that the salesman wasn't there anymore and unfortunately he was the kind of man that did those things. My options were to return my car for one that has it equipped, or have it installed in my car, both of these would be an additional cost to me. The whole experience has left a bad taste in my mouth and will let everyone I know who even thinks about purchasing a vehicle to steer clear of Westfield. read more