The sales person was nice but the finance manager was rude. Went in to look at a vehicle and when I was introduced to the finance manager he didn't even shake our hands nothing. It kinda felt like he thought we couldn't afford the vehicle we were looking at. Needless to say we left to a different dealership. read more

I have to hand it to this dealership they take care of business and at the same time make you feel welcomed. From the moment me and my wife stepped foot onto the dealership we were greeted with respect and humility. I worked with Paul Adams for our car needs he really took his time to understand what I was looking for and was patient with me. He answered any doubts that I had and wanted to get me into a car that same night. I traded a aging Chrysler pt cruiser and drove out with a new Ford Focus 2015 SE. I'm happy with my purchase and give props to the gentleman Juan Perez who detailed the car before I left home with this beauty. Thank you Ford for having a great advocate like Paul on your team and hope to do business in the future. - Martinez Family read more

I've been buying cars for 35+ years. My wife & I have been dealing exclusively with Westfield Ford for nearly 20 years. We've been dealing specifically with Victor Zavala. Victor has always gone above/beyond in helping us find a vehicle that's within our budget. I've had good interactions with (Victor, Nick, Donny, Tony's, Amen, Carmen) the majority of guys there. Even the (Shirley) cashiers/gals that answer the phones are pleasant to deal with. Steve Barry has amassed a pretty darn good crew in the service department. When I bring my vehicle in for service, they provide an estimated wait time which is usually pretty accurate. As long as they keep doing what they're doing, we'll keep coming back. The new place looks outstanding, the one thing that's missing is the American Flag flying on the corner again...... Pdub DTOM...... read more

If I could rate it lower I would.Beware of this business.I cancelled several services that they talked me into.To this date I have not received the money back.In Feb i was told the money would be sent to the lender.i called the lender and they NEVER received ,I called the original Lender and the never received.I truly believe they never filed the paperwork.The salesman and the co owner have not returned any emails.They will rip you off.I would suggest you try another Ford dealership.They have taken money from myself and I am sure others.They do not stand by anything they claim. read more

Worst experience I've ever had at a dealership, went into buy a '7.3l f250' they sold me a 6.0 and never told me it wasn't really a 7.3l , there was a Salter stuck on the hitch as well rusted and I was trading in my 2019 ram rebel that I use for work and pull a trailer all day for work. They promised me the next day they would remove the Salter. I went to service at 630 waited until 7 for them to open, they never took it off I waited 4 hours arguing with some idiot in service, then a couple mechanics whispered in my ear that their place of work is trash and just go get it fixed somewhere else so I went to their rec. place spent almost $1000.00 and was never reimbursed. Now it's been 1 week with my truck and it's out of service again the motor was destroyed 3k in damages...they never let me start the truck either looking back which was weird and they claim it was the battery but my truck is at a diesel shop now and the battery is perfect. These people are absolute scum bags, I run a local company myself and couldn't even dream of treating people the way they do...I've already contacted the local news and abc7 said they would do some investigative work buying cars at this dealership, so maybe y'all we get exposed...ps they changed the amount on the truck $400.00 from the listed and I screen shotted it bc I knew once I brought it up they would delete it...sure enough and I still have the posting!!! Absolute criminals do not go here!!!! read more

Trevor in the service department really does try to help make your service experience as painless as possible and make things move along smoothly. I bought my ford brand new in 2014 from this dealership and haven't taken it anywhere else. I usually always have Trevor help me when I come in to service my car except for one time I was helped by a pretty young guy who needs to really listen to the customer and not just make assumptions. I'll give the young guy a past since I know I'm not perfect. Overall this ford dealership is okay and can be better for that's why I give it 3 stars for average. I know I always look for Trevor when I need to service my car. My Ford Fusion is a pretty great car as well, I am pretty happy with it for the 4 Years I've had it. read more

This is possibly the worst dealership that I have ever dealt with . Very unprofessional, service department is terrible and overall very misleading. Ever since I pulled my car out of the dealership, I had nothing but issues with the vehicle. Every time i bring it in for service, I am charged incorrectly, then have to come back at at different time because i have to wait for the charge to get fixed Salesmen are total BS artists (and i use the term artist very loosely). Management is another big joke. It you trust any reviews, please trust this one. Go to Willowbrook or Schaumburg Ford instead. It may be a little bit more of a hike, but you will glad you have made this decision. Ive had my vehicle for about 3-4 years and am waiting for my car to be worth more than I owe, so I can trade it in elsewhere and have nothing to do with Westfield Ford ever again. read more

This places is horrible service for tire patching I took my Ford Escape in for oil change they did that and I used the shuttle service to go back home as they said 2 hours. So they (Cole)finally called and texted me it was done but he said the shuttle was backed up. So I waited and waited. I called Cole back he answered once the rest he did not. I took over a hour for them to come. I was supposed to take my dog to the groomer had I known it would take this long I would have changed the appointment. Cole never answered any of the follow up text messages wife by after asking me to fill out a survey. So the next day I go to leave for work and the tire they patched is completely flat. I was very frustrated I took it back and they fixed t but I was 3. Hours late to work as a result Now today Sunday it's been maybe 2 weeks since than. The tire is loosing air again. People learn how to patch tired I will never make the mistake again to take my car there. Firestone patched another tire and it has been fine since SEE MY TEXT MESSAGE screen shot I uploaded it to the photos. If you don't believe me. There was also another one they never answer very frustrating read more

Westfield Ford - Texts - Auto Repair Near Me - Countryside, Illinois

Go ANYWHERE ELSE !! They reneged on the deal and are keeping my $2000 deposit. It's been five days. They don't return my calls or email. Sal Quatrochi and his staff are all corrupt people, in my opinion. How do I get my money back? read more

My husband had wonderful service at this dealership from Kyle Jarvis today. After the horrific experience with 2 of the managers at Hawkeye Ford in Oak Lawn this was a breath of fresh air. Kyle was very attentive with my husband and took the time to explain what the issue was with his car. He also showed my husband what the problem was and gave my husband a very intelligent and thorough diagnosis of the problem. He was very professional and caring with his jobm. This dealership also gave my husband a loaner rental car for cheaper than what he was paying from the Enterprise that Hawkeye Ford sent him to. I highly recommend this dealership and the wonderful employee Kyle Jarvis. read more

The manager working this evening (11/28/19) can use some customer service training and a bit of an attitude fix.

There are other ford dealers do yourself a favor and go there. Some of worst customer service I have ever dealt with.

This review is for service. I had gone in there for service for years and haven't had a horrible experience until now. A year after I purchased my vehicle I had to get the rear shocks replaced(still under factory warranty). Fast forward to today I had taken my vehicle to be inspected because I believed the shocks went bad again. The right rear shock needed to be replaced. At first the service advisor Martin notified me that it would cost $260. Upon further research, I found that Ford offers a 2 year warranty on parts. The shocks that were replaced should still have a month left of warranty. I called back and spoke with Cole, which confirmed my research, he took down all my information and was going to talk with Martin and that I would get a call back as well as my vehicle being fixed at no charge. The next day I never received a call, so I decided to call and Martin once again said that I would need to pay. According to Martin, Ford offers only 1 year warranty on parts when the vehicle is serviced under warranty and 2 years when paying out of pocket. I decided to do some research once again and did not find this information anywhere on Ford's parts warranty. This place needs to get their warranty policy in order before they tell the customer something that will not be honored. This will be the last time I visit this place. read more

Worst car buying experience I've ever had. After agreeing to a price, they tried to slide extra fees into the purchase. They lied about what was on the sticker price until I asked for proof and the $200 tire fill was NOT listed on the sticker. They tried to charge me higher Cook county taxes until I calculated myself and told them to fix it. They tried to charge me extra fees that did not show up in the itemized cost list and then tried to claim it was a computer error because of their new computer system, but then refused to tell me when I asked when the system was updated. My car had a recall when I was buying and I asked if they could take care of it prior to me picking up the car and they said they did, but when I brought it in to another Ford dealership, they showed me the recall had never been done. They also lied about the Ford maintenance program stating I'd get unlimited oil changes and service for the first 6 years. Brought it to another Ford dealership and they told me it was only 6 visits total. And it wasn't just 1 person. The pricing guy was a nightmare, the finance guy lied, the salesman was terrible. It was just a horrible experience. read more

I came to Ford to get my tires looked at because my low pressure sensor was on. Upon examination they found that it was a slow leak due to a nail in my tire. Since it was unpatchable, they went out of their way to "price shop" for my tire and made sure they found me the best deal. They saved me $35 by doing that. I know it's not much, but it helps! I absolutely love Westfield Ford! Victor is ALWAYS the best help and makes sure I am taken care of! The service team is always helpful, as well and will talk with you about everything going on and make sure it is the best choice for your car. And, as always, they will wash your car so it is sparkling when you leave! I have also bought 5 cars from Westfield Ford because Victor and the rest of the staff are the best! read more

I am VERY disgruntled with Westfield Ford. My work has a fleet account with them and we purchase 12 new cars every 3 years and have them all completely serviced there. We also purchase a brand new car/ truck every year to give a s a raffle prize and pay cash for it. Considering all of the business we provide I would assume that they would give me a decent deal for brakes, rotors and an oil change on my personal vehicle even though it is a GMC. NOPE, I couldnt even get them to honor a price match for a coupon on their own website. They have listed ford brake pads, rotors and labor for $179.99 or less per axle. My total cost for both axles pads, rotors and oil change was $734.06 This is ridiculous especially considering the receipt says I "requested' a Preferred Works Package that includes tire rotation, alignment check, battery check, tire inspection, and exterior car wash... I DID NOT & was charged $63.45 for this AND My car was NEVER washed. I'm not even sure the oil was changed because my information gauge reads Oil life at 21% after driving it home and to work this morning. And just to rub salt in the wound my radio station was changed. I was Over charged for services requested. I was charged for services I never requested. I did not receive the service I was charged for. Workmanship was not thorough or professional. I will not return for any services or purchases!!! read more

Avoid this dealership at all costs. Working with Westfield Ford has been one of the most unpleasant experiences in my entire life. The employees, Frank and Russ, are deceitful and extremely unwilling to help even after this dealership has essentially sold me a Lemon. I bought my Ford Focus brand new and have had issues with the vehicle from the moment I drove it off the lot. I have had the transmission replaced twice and the transmission has started slipping for the third time. When I called Frank to let him know that the slipping transmission caused an accident last week, which resulted in my car being totaled, he told me the dealership is not at fault and unwilling to provide a fair solution to this problem. Even though Westfield has ensured me time and time again that the vehicle is safe to drive. I would not be surprised if all the positive reviews were family members, friends or people they have paid. STAY AWAY FROM THIS DEALERSHIP! read more

So we had a car that we purchased at another dealership and we needed to get rid of it. Of course we knew we couldn't get full price for the car but hey you can always hope you can get a good deal. WOW! we didn't expect that we would be treated so fairly. Eddie Steffan was such a nice guy and a really honest person to deal with. He treated me and more importantly my wife with respect. We left very happy and felt like we got the best deal that anyone could have offered. And quite truly I think they gave more to make the deal happen. We are definitely their customers for a long time. I can tell you to give them a shot and let them try to make you happy. read more

Avoid this dealer like the plague if you're looking to buy a car. The sales experience was disgraceful. From 1980's style sales tactics to outright lying and deceitful behavior, this dealer is a blemish on the Ford brand. I'll likely never buy a Ford vehicle again after this experience. The internet sales team and I agreed on a vehicle price via email before I visited the showroom. Once there, the salesman and his manager both attempted to double-charge vehicle destination fee and claimed that "every Ford dealer does this" because they need to advertise their prices so aggressively online. They both apologized later, but it was embarrassing to watch and an incredibly frustrating experience. Now, two weeks later, I'm still asking the dealer to return my initial credit card deposit which was not part of the payment. Despite multiple promises that they will do so, they haven't. I was also forced to pay for nitrogen-filled tires, though I had no need or want for them. It was only $150, so I agreed just so that I could end the negotiation. This is the type of dealership that gives car dealers a bad name, and the type of dealership that continues to destroy the Ford brand with younger buyers. Ford should be ashamed that this place has their logo outside of it. They should be a buy here-pay here lot that makes their money repossessing cars. ****UPDATE***** Note the pleasant little response below. It's the same copy and paste response to every negative comment on Yelp. These guys don't care about bad reviews, and they have zero interest in addressing their problems. In five years, I'd be surprised if they're still in business. I should have walked out of the dealership the minute the sales guys started their games. PLEASE be smarter than me and go somewhere else. Westfield advertises low prices, but they'll try every sneaky bit of shady sales kung-fu that they learned from a 1980's book-on-tape to try jack up the price and count on wearing you down. They don't deserve your business. They don't deserve your money. You'll have a better experience and probably wind up getting a better (and more honest) deal at a different dealership. There's about 100 Ford dealers in Illinois. Go to a different one. read more

Review Nathan was phenomenal and Ryan was beyond excellent if I could give them 5 stars out of 5, is give him 6! I dropped my car off for an oil change and started talking with Ryan whom I've know for a while and he introduced me to Nathan. I was impressed with his knowledge and the wherewithal they both demonstrated to get things done. Next thing I know, I was matched up with a truck that met everyone one of my needs and was driving off as a very happy customer. During the process, I had a doctor's appointment up the street and Nathan chauffeured me there while my car was still getting work done. These gentleman truly went above and beyond! read more

Agree on new car price. Check. Agree on trade in price. Check. Run credit. Check Review final paperwork. Uncheck!!! Raised new car price by 1,100. They say, let's split the difference. Say what? Split the difference on the made up price, hmmmm? As I'm walking out scratching my head, they accuse me of calling them a liar. Some things never change in the car business. Good luck on your adventure. read more

I was schedule to bring my car in today (11-11-19) but due to weather and had to be at work. I have left three messages for Tony in service and still no call-back how would I rate customer service....So at 4:40 pm I request to speak with General manager and it is now 6:30 pm and no return call yet. What has happen to customer service unbelievable....will never get a FORD after this experience....my next letter will be to Ford Corporation read more

This review is for the service department, specifically my interaction with Marty. In the last week, I have had 2 interactions with him where he has blatantly lied to me. I brought my car in to the service department to have my brakes rechecked (they were making grinding noises) that they had just fixed/replaced 4 days prior. I waited for 1 1/2 hrs before Marty came out and told me that the car made no noise and he did not know what I was hearing. I explained to him that it makes no sense because not only did I hear them on my way into the shop but so did my mom when she drove it and my husband when he drove it the day before. He told me he would like us (he and I) to take a drive to see if I heard anything now. We took a drive and I immediately notice the car felt very different from when I brought it in. I said that to Marty and he said, "Oh wow, that's strange. well my guy did say he cleaned and adjusted them but he did say he didn't hear anything." He continued to say they did do anything and did not hear any grinding. I truly believe they did fix them (why would you have the car for 1 1/2hrs if you'd do nothing to them?) and tried to pass it off that I sounded crazy. I will not be bringing my car back to be serviced here, we were loyal customers even after our warranty ended. If you do take your car here, I do not recommend Marty. He is poor representation of the establishment. After receiving a yelp message to contact the manager of the ford dealership, I called and left a message 3 days ago and have heard nothing from Carm. This is a terrible location and on top of it we are still hearing grinding of our breaks. Never again will we use this location and I will continue to contact them about our problem. read more

Westfield Ford is the BEST dealership I've ever had the pleasure of visiting, and ending up with a absolutely gorgeous 2018 Focus SEL Hatchback! It is loaded, and fun to drive. The salesman Victor, was honest, and very helpful, all with none of that aggravating pressure you hear about at car dealerships. My dad took myself and my daughter shopping for cars, and we fell in love with this car Victor brought around from the back - From heated seats, to back up cameras, it handles like a dream! It even drove well in the snow! Kudos also to Sam in finance! His honesty was touching and appreciated. We had a wonderful family experience at Westfield Ford. They also have new customers for life! I feel we got a super deal! read more

Do not go here! I repeat DO NOT GO HERE! Don't even think about it. Go anywhere else, next door, across the street, but not here. Ford in general is a shitty brand unless ur getting the mustang, I guess. The service here sucks, they'll rip you off, include a whole bunch of hidden fees and extra taxes. Then they'll discuss you and make fun off you with their general manager over coffee on their break. Their customer service skills are nonexistent, and Their mechanics have no clue how anything works. I have no idea how this place is still open. read more

This review is for the service department only. I took my car in for the oil change works package (which is an oil change, tire rotation, top off fluids, and then a complimentary car wash after), which is the same package I usually get at the Lincoln/Ford dealership in the city. When I go in the city I am in and out in under an hour, but since my tire pressure was low and I was near this one I stopped here. First, they told me they would try to get me out in an hour, which I appreciated. 15 minutes after dropping off the car, they said my alignment failed and should be realigned. I was told it would only take about an extra 20 minutes, which meant I would be out in under an hour twenty still. They never said anything about cost (and I didn't think to ask) An hour later, (I've now been there for an hour and 15) the gentleman comes over, and I think that he is going to say we are done, which is great because it is right one time. Instead he now tells me I need a series of different filters and new wiper blades. I am starting to feel like I am just a cash cow for them as they keep 'finding' more problems with the car that need to be fixed. Another 3o minutes later, they tell me that I am done, but I get the bill with a huge charge for the alignment, that they never told me about. When I point this out, he offers to remove the charge, but when I receive the new bill they only have removed the parts, not the labor. (I want the guys to get paid, it's not their fault, but don't offer to remove the whole charge and then only remove half, find a way to remove the whole thing) Finally, after I think I am done, they can't find my keys, which takes another 10 minutes. They finally give me my keys and tell me that they didn't wash the car, because of a small crack on the side mirror. TLDR: They took 2 hours, instead of 1. They charged me $80 for a service and didn't tell me. They found multiple additional 'problems' they needed to fix, which all had charges. They lost my keys and then didn't wash the car. read more

I understand that most of the salespeople will do anything to sell the car. But the fact that you falsely lead people to believe financing deals, get them to sign on the dotted line, and then three days later, call and say there is a problem, and the great financing you thought you had just went up. This is what happened when I purchased a new vehicle here. Not only that, I had also paid for them to get a bed liner for the pick up truck I had just bought. It was supposed to only take a day, but somehow they managed to have it for a week. They did give me a nice Focus station wagon, but that was besides the point. Then when I went to pick up my plates, I had to wait around for almost fifteen minutes before someone would help me. So my overall experience here was not very good. Next time I purchase a vehicle, I will definitely find a new dealership. read more

By far the worst service department that exist. Brought in a vehicle that is covered under the factory warranty as well as the extended warranty. I dwelt with service Advisor Ron Reynolds and Service manager Kevin Holway. These guys really don't know what they're doing. I brought back the vehicle for a second time and it's just horrible. No vehicle loaners, this can possibly be because it's family owned. If your looking for service go elsewhere NOT HERE! read more

Stay away from this dealer!!!!! Unfortunately I made the mistake of buying my car here!! The salesman promised me a few things that I never got!! I spoke with the sales manager and he was more concerned about his Facebook status than helping me!! This place is a joke save yourself the hassle go somewhere else!!!! read more

One of the worst dealers I've been to. Immediately upon arriving I asked to test drive a specific vehicle (2016 Ford Mustang Eco boost premium) and was denied a test drive. The sales person then asked my age (26) and said he'd ask a manager. I came in looking to trade in and pay the rest in cash. Decided that a dealer who profiles their potential customers isn't worth doing business with. I could not be any more disappointed then I am with this dealer. Do not shop here. read more

I just bought a new Expedition from this dealership and had a great experience. The salesman & sales manager both worked with us to figure out the numbers so we have a payment we're comfortable with. Also the finance manager was very polite and had us in and out in no time. I really appreciate Westfield Ford for making our car buying experience tonight such a positive one! Thank you!! :) read more

Requested inventory online, they ran my application online, they gave me almost $10k for my trade in, I went in and test drove it and less than an hour later I was driving my 2013 Ford Focus Titanium home! 10 stars in my book! 3rd vehicle from this dealer. read more

This place is ridiculous. I've been waiting over a week for a return call from Mr. Berry. They are unprofessional and ignorant. My wife brought our 2017 Black Ford Explorer Sport in for an oil change and a scratch. The oil change was ok thanks to Trevor, but the scratch looked like it was colored in with a magic marker. I spoke with Trevor and he agreed it looked horrible and was trying to get me a refund. In comes Mr.Barry. I spoke with him about my displeasure and that I wanted a refund not only for the magic marker incident but for the paint protection plan. Apparently it only covers dents smaller that a credit card. So if you car gets a dent the dent is covered but not the paint. REALLY!? How is that possible. It's been over a week since I spoke with Mr. Barry and no reply. I called today and Trevor was too busy. He was probably told to ignore me. Stay away from this place read more

I have one word for this dealership - SHADY. Things started off on the right foot - they gave me a "deal" on a car that they didn't have but would trade for. I put down a $500 deposit. A week goes by, I call and they cannot get me the car. No problem, just give me my money back, right? NOT. Weeks went by and I had to file a dispute with American Express who was able to get me my money back. Serious lack of communication with possible customers. Will definitely not consider doing business with Westfield Ford in the future. Thanks Amex!! read more

3 weekends ago we took my Ford Escape in to this dealership (the one we purchased it from), as my AC had stopped working and the heat wasn't working properly, either. We had a 9am appointment. We turned up on time, and were informed that there may be a "small" delay as they were short staffed. We had planned on leaving the car there instead of waiting, anyway, so we didn't mind at all. We were told that they would check the car and call us in an hour or two. THREE hours later, we decided to call them to see how things were going, as we had stayed in the area in case we were taking it home that day. We were told that the car had just been taken in to be looked at and that they would call us in 30-45 minutes. THREE AND A HALF hours later, we were sick of waiting (we had gone home at this point) and were told, once again, that the car was just now being taken to be looked at, and they would call us back. This time they did, and we were informed of the issue and estimated a repair of $320. We expressed our displeasure at how they had treated us, and made an appointment for 8:30 the following Saturday for the repair, as they had to order parts. We arrived at 8:30 the next weekend and we were asked to have a seat because he just wanted to check how much this repair would cost us. 35 minutes later we were once again fed up of waiting, and so went to breakfast to wait for a call (he had taken our number in case we left). 10 minutes later he called to first make a point of the fact that we had left, even though he took our number specifically in case we did, and to inform us that the repair would be $660!!! We said no thank you and told them not to touch the car and that we would get it after we were done with breakfast. When we picked the car up we received an apology, thought it was given through such a fake, placating smile that we didn't really feel apologised to at all. The next weekend we took the car elsewhere. We arrived for our 8am appointment, they had the repair done in 2 hours and charged us $320. I wish we had just gone there in the first place. If you're going to treat people this way, at least work on an apology that isn't so smarmy and insincere! Or, you know, try not lying to people repeatedly in the first place. read more

What a RIP OFF NEVER GO BACK I have been a customer for 15 years, bought cars and service. Today I took car in for an oil change and quote for 2 tires. First they quote me a rediculous amount for 2 tires, over $500. Then I told them just do the oil change. Guy was not happy, I believe his name was Trevor... Then my wife picks up her car and she paid $71.00 for a frickin oil change that was always $39.00 which in itself is high.. When my wife paid for the oil change she tried to use the $25 gift certificate they sent us for being a good customer. They refused to accept it for the oil change, even though we paid full price? The only stipulation is that it cannot be combined with other oil change offers. NOWHERE ON THE GIFT CERTIFICATE DOES IT SAY YOU CANNOT USE IT FOR AN OIL CHANGE. The Westfield cashier doesn't seem to understand this, key words, oil change offers!!!!!! Do yourself a favor, do not get ripped off thinking your oil change is less Talk about stupid, I just got a coupon for firestone, $29.95 ????? I called, asked about oil change cost, guy says your wife should have read sign about price increase... WHAT...READ SIGN?? THEY COULD NOT TELL HER THE PRICE FOR AN OIL CHANG DOUBLED? NOPE, SHE SHOULD HAVE READ THE SIGN.... WHAT A JOKE, THE OWNER SHOULD BE ASHAMED. SIMPLY A BLATANT SCAM. AND THESE GUYS WONDER WHY CAR DEALERS HAVE A BAD REPUTATION. read more

We went here to do some new car research and were put off by the sales staff. We were asked multiple times when we were looking to make a decision and didn't feel like we were being educated in the process at all. We spent over an hour there and felt coming out like we'd learned next to nothing about the car we were interested in. We ended up going to another dealership to learn more because we weren't getting the information we wanted. We ended up buying our car at the other location because it was such a better sales experience. read more

Not recommended for service, Cole stated "da owner don't like us doing work on cars not bought here", left a message for Steve Barry the manager for clarification. He said even though these were authentic parts, he would not warranty the work. His attitude was even worst, he acted like he was doing me a favor. Glad I didn't but there. read more

My Dad has been a long-time customer at Westfield Ford - "they're good guys" is what he would say to me. I remember going with him when he had service appts or oil changes. Then when I bought my first vehicle, he would come with me for my oil changes because he wanted to hang out, say hi, and then we would look at the new cars. I decided to start buying vehicles there because of that experience - but it's all changed now. I go in because my window is constantly foggy and my car whistled when I turned my steering wheel. They figured out exactly what it was (heater core and power steering hose) and fixed it, which I appreciate. But the constant back/forth of appts because they would schedule me when I could not go (I have a busy career), then sent me to Enterprise when I had no money for a deposit. On the shuttle to Enterprise, the Ford employee was nice at first and very chatty until he started telling me most of the people who complain are women and talked about one woman in particular stating, "that's why she's alone" and "the guys played with the numbers so she ended up paying $500 extra." Like I said, I had no money for car deposit, but instead of giving me my car until the next day when I said I would have the cash, they gave me a loaner. I return it a day and half later and was told there were dents all over the left side. I was alarmed thinking maybe someone side swiped the car and I didn't notice. No - there were tiny chips that couldn't be seen and service rep had to rub on the car to point it out. It was clearly environmental elements - gravel on the tollway maybe? There were no dents. Now I'm being told the car is going in to a body shop for a quote! Why this dealership is doing this I have no idea. I just hope there isn't some sort of woman-hating culture there that their shuttle driver had represented where they like charging women more money. My Dad was going to buy and Edge and my next vehicle would've been an Explorer - PEACE OUT, WESTFIELD! read more

Regardless if a person will be buying a car you need to make the person feel important for future reference. I left unsatisfied since I was unable to test drive to check out a car which I plan on purchasing by summer. Definitely won't be coming back since I felt I was not treated as important for not wanting to purchase a car at the moment. read more