I had a terrible, disappointing, and frustrating experience that made me absolutely furious with…read morethe interaction I had with Tommy and Johnny at Midway Autohaus, 7405 S Harlem Ave, Bridgeview, IL 60455 After purchasing a vehicle, I was informed by Tommy during the third week of my possession of the vehicle that my financing had not been approved. Tommy then texted me, threatening me to go back to the dealership or else he would void the plates or put the car out for repo. I told him I couldn't go during workdays, so I scheduled an appointment for Saturday the 18th of July. At the dealership, I was told that for me to be able to keep the car, I should sign a new contract with different financing terms and make an additional down payment. I found these new demands ridiculous and unreasonable, and they raised significant red flags and serious concerns about the legitimacy of the transaction. As a result, I declined to sign the new contract and instead requested that the transaction be unwound. Immediately, Tommy got very agitated and raised his voice, saying that the dealership would keep my down payment. When I asked Tommy to show me which part of the contract allows him to keep my down payment, he refused to tell me. I reviewed the purchase contract I was provided, and I could not find any provision that would allow the dealership to retain my down payment under these circumstances. He said he had a document signed by me that allows him to keep the down payment. When I asked him to show it to me, he refused. This document was not included in the list of documents I received when I signed the contract. He then requested another employee to block the car in the lot. At this point, he was yelling at my mother and me. He literally forced us out of his office and threatened to call the police on us, saying that I would go to jail, which I found shocking. He then attempted to leave the building but later returned to his office, shut the door on us, and hid there. He made one of his co-workers, who identified himself as Johnny (the same one who blocked the car), talk to us because, for whatever reason, he could no longer speak to us. I was not provided with any written receipt or documentation acknowledging that the dealership had possession of the vehicle. I also requested copies of all documents I had signed, including a document the Midway Autohaus claimed allowed them to keep part or all of my down payment. Still, Tommy and Johnny refused to provide me with a copy. I contacted the police to document the situation, but they advised it was a civil matter. I have since requested all documentation in writing, but they have not responded. My biggest concern is the return of my down payment. Despite the financing falling through and my request to unwind the transaction, Tommy claimed that Midway Autohaus would keep my entire down payment and refused to provide the document he said authorized them to do so. As a customer, I genuinely feel like I got SCAMMED. No customer should ever have to fight to recover their own money or be denied copies of documents they signed. Based on my experience, I strongly urge anyone considering doing business with Midway Autohaus to proceed with extreme caution. Read every document carefully, insist on receiving copies of everything you sign, and do not rely on verbal promises. I wish I had chosen a different dealership, and I hope this review helps others avoid going through what I experienced. I have also sent a formal email requesting copies of the documents related to my transaction and an explanation regarding my down payment. Still, I have not received any response from Tommy. I sincerely hope someone from Midway Autohaus management or ownership will review this matter, contact me directly, and work toward a fair resolution. I would much rather resolve this issue professionally than continue escalating it through consumer protection agencies and other appropriate channels.

They required me to pay a bunch of cash up front, no receipt then I wasn't even able to claim my ev…read morecredit of 4000,00 because they would not register as a clean vehicle dealer. The owner wouldn't even return my call or respond to my email!

They turn the mileage back before they sell you the vehicle. These guys are scammers.read more

Still waiting on my title for my vehicle. It has been 3 months. Purchased a 2013 Tesla model s…read more Vehicle has multiple minor issues that were not detailed in listing. Be healthily skeptical of this dealer, have had to get the secretary state police involved. Will update review as the situation progresses.

Fantastic experience purchasing my Chevy Trax! The dealer was amazing from start to finish. The…read moreservice and customer care were exceptional. Everyone was friendly, helpful, and made the entire process easy, seamless, and stress-free. Highly recommend!

I am writing to formally document the issues I have experienced with a vehicle purchased from…read moreAdvantage Chevrolet. I began the purchase process over the phone and traveled from Buffalo, New York, on May 30 to pick up the vehicle. Before traveling, I specifically asked about the Carfax and vehicle history. I was told everything was good, aside from a minor front-end collision resulting in less than $500 in reported damage. No other major issues were disclosed. Before leaving the dealership, the Service Brake Assist warning light came on. I was told the brakes had recently been serviced and that the code had simply not been reset. The vehicle was kept in the service department for approximately an hour and a half, and I was told the issue had been fixed. Approximately 150-200 miles into my drive home, the warning light came back on. I immediately contacted the salesman and continued following up. About a week later, I was told to make an appointment with a Chevrolet dealer. When the vehicle was finally inspected, I was informed that the driver-side front caliper was seized and that the vehicle needed brake pads and rotors. I also learned that the master cylinder was bad and that the engine and cabin air filters were severely clogged. I repeatedly attempted to contact Advantage Chevrolet but was often sent to full voicemails or people who no longer worked there. I eventually spoke with the general manager, who told me it was a "done deal" and essentially told me to "piss off." On July 28, the truck broke down on the highway and had to be towed to Jim Murphy Chevrolet. I was informed that the engine had seized. I was also told that the vehicle had previously been sold twice at auction due to engine-related issues, information that was never disclosed to me when I purchased the truck. I relied on the information provided by Advantage Chevrolet when making this purchase and would not have purchased the vehicle had I known about its prior engine problems and mechanical condition.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Great and quick service from Karim and the finance team to get a nice Toyota for under 10k and…read moretrade in my other vehicles. Thank you.

Buying our car was so easy, made my husband and I feel so comfortable and the process was very…read moresmooth. We really appreciate the awesome service that was provided to us. Thank you again!

Found an amazing deal on a 2021 GLS 63 AMG, blacked out, on Giovanni wheels. Made an appointment…read moreand was helped by Manny and Zaia. Vehicle condition was immaculate. The whole process was smooth. Financing options were great. No hidden fees, no pressure upsells. They have an amazing line up of vehicles in their inventory. Highly recommend this establishment if you're looking for a nice luxury/performance vehicle.

I purchased a 2019 m6 from Platinum Motorsports, I dealt with Manny , Rick and Isiah (sorry if I…read moremisspelled anyone's name). From start to finish the experience was smooth, the staff was very transparent and easy to work with. I am so happy with my purchase and will definitely recommend them to family and friends.

Quality work, honest with customer and good price. He gave me two quotes if door cannot be fixed…read morehe will replace it which is very honest. I recommend him.

A few years ago took my ATS V Cadillac for minor body repair. Tom was outstanding, car again looked…read morebrand new. Thanks J & T!

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

Beware of This Dealership - Poor Post-Sale Service…read more I paid cash for a car at LUXURY MOTORS in November 2024, and the service went downhill immediately after. My car had a persistent tire sensor issue that they failed to fix despite multiple visits--wasting hours of my time. I had to resolve it myself after they gave me the runaround. Getting my plates was another nightmare--I had to call repeatedly and only got them days before the temp tags expired. It's now May 2025 and I still haven't received my title. I found out nothing had even been submitted, and I was advised to file an official report with the Secretary of State Police. Staff were rude, unhelpful, and unprofessional--especially after the sale was complete. I cannot recommend this dealership and suggest others think twice before doing business here.

Selling highly priced cars with problems and they aren't the best to work with. Would take…read moreadvantage of you!!

The dealership sell bogus cars.... I just purchased a 2015 Ford Escape and I specifically asked…read morethem if there was anything I need to be concerned about with the vehicle. The response was no and that everything was in good condition. Well the day after the engine light came on and I took it back, the say the purge valve had been changed but that wasn't the issue and the next day the differential began popping I took it and had it examine and found out it needed a new differential and I paid 10, 741 dollars for that piece of shit. I'm in the process of trying to voluntarily surrender the car and end the credit

I purchased a vehicle from them from out of state less than two weeks ago…read more Haven't even made my first payment on it and the vehicle already isn't drivable. It's in the shop with rusted brakes, metal shavings in the transmission and deteriorating tires. Dealership will not take responsibility willingly. Their option to me is to send my car back, which I will absolutely not do after reading everyone else's reviews, as it seems that might put me in an even worse position, if that's possible!