Stay away!!! One star is to many!!!Not worth the money you pay!!! They advertise the nice rooms and when you arrive you get the Bates Motel Rooms, that house keeping barely cleans! House keeping is HORRIBLE!!! No soap or toiletries left after they attempt to clean. When you call the front desk to ask for soap all they deliver is shampoo. Stay away and spend your hard earned dollar somewhere else that appreciates your business! read more

No stars if I could. Still have 2 nights left to stay there. A little dirty. Not updated. Went and spent the extra money to stay at this place. Pictures made it appear to be fancy. It is not at all. Check in took a half hour. Should of just stayed at a motel 8. read more

Avoid the 90 min timeshare pitch. They offer you freebies upfront to go to an 'information session.' If you don't purchase a timeshare within 2 hours (what financially prudent person drops that kind of money without thinking about it anyway?), the 'guide' will quickly lose their charming, charismatic persona. They will pressure you and 'ban' you from visiting again. We never asked for their freebies, yet they tried to make us feel guilty. After your first 'no,' they magically find a 'cheaper' deal for you. Their sales gimmicks and childish attitudes were worse than a shady car dealership. If you can't give me more time to think about your offer than 2 hours, you're engaged in poor business practice. Find a more reputable company to go through if you actually want something as foolish as a timeshare. read more

This is the worst excuse for a hotel you could ever imagine. Please listen to all these reviews and don't get sucked in by any deal. It is not worth it. The place and the people who work here are truly terrible. The rooms are dirty, who has ever paid $159 a night and not got room service?? The whole thing is lies and bait and switch. They threaten you with charges and make you feel like you can't wait to leave! Stay anywhere else please. read more

Nice pool and recreational facilities. But the hotel is another story. It is very dated and they try to charge for internet and do not have housekeeping. What! If you have saved for vacation, spend it somewhere else. This place is way overpriced- ($159) for a motel 6 like room....never again. read more

Book through BransonVacationCabins.com and go for the private cabin. I see a lot of bad reviews about time-share sales pitches. With this company, there is none of that. I absolutely loved my private luxury 2brm 2bath cabin. We built a fire every night. The cabin has 2 master suites! The property managers keep the place up and did a great job with communication. The Community has a lot to offer with on-site local market, restaurant, basketball courts, indoor heated pool and more. My family couldn't of been happier with our choice. read more

My family just recently purchased the Travel Club, we haven't stayed in a unit as of yet. We are planning a trip this fall around Christmas 2017. I am excited for expecting Great service and a Clean place to stay. We will see.. read more

Zero stars is not an option or that's what I would have given them. I booked through Priceline and took my wife for there for the weekend (32nd Anniversary). The listing said we would receive a one BR condo. When we checked in, we got the Bates Motel 200 sq. ft. dump of a hotel room. The only positive was I parked four feet from our door. On Saturday morning, I talked to Tammy at the front desk and told her the situation. I had to pull up my Priceline email to show her and she said it was all on them. They only gave me what Priceline booked and I would have to deal with Priceline. She also said Priceline was horrible and they dealt with their issues all last summer, people buying 2BR for $30 per night online. So, we stick it out in our dump and I call Priceline when I returned home to complain. Priceline was very friendly and check my reservation. They did confirm the express deal said "Condo", however, they only post what Westgate gives them. She checked the account comments and found where Tammy (at Westgate) had credited back the second nights stay (which I would have never known had I not called Priceline) and had upgraded and moved us to a 1BR cabin the second night. Bold face lie. We stayed at the Bates Motel both nights. Priceline puts me on hold and calls Tammy. She told them she only recommended we move to the cabin and we didn't take advantage. Lie, Lie, Lie. At least Priceline is crediting me half my stay but I would NEVER stay at this dump again. All the reviews you read are accurate. read more

Booked this property primarily for activities offsite. Good location to access shows on the strip and to quickly get out of town to hike. Arrived 8pm on Saturday night and was quickly checked in. No view rooms available so we got the B unit in the 3000 bldg. Nice spacious clean room with full size refrigerator and a fireplace. Washer/dryer combo in the bath was convenient but took forever to wash and dry a load. Biggest downside was drafts restaurant is off property and down the hill. They do offer a shuttle to and back. Lots of free activities on site and the dinner show gave us a great sampling of entertainment Branson offers. Enjoyed the stay. read more

Worst experience ever! We arrived at 3:30 which the check in time was 4 and they told us they would call when the room was ready. The room wasn't ready until 5:30... there was no iron in the room when it's listed in the things provided in the room. We actually requested for a traditional king room hotel and that's not what we got. It seemed more like a villa and the first night, the people next door (owners probably) were hammering and fixing stuff at ALL hours of the night! Hard to get sleep when it's not soundproof at all! The next night, people arrived at 11:30 at night (as loud as ever) and also tried to get in our room. We decided to leave right then to head home to get better sleep. I'd rather stay at a Motel 6 than this place. Not worth the price that you pay at all. Don't waste your time and money. read more

They can call this place whatever they want, but it is still just a time share. I don't know how these people work in this soul sucking industry. Against our better judgement, we decided to do a tour. They said it would last 90 minutes. After 2 hours I said we were not interested, at which time a manager came over and said he could not give us our show tickets unless we saw the whole presentation. I said fine and we were there for a total of THREE hours. Unless you are an owner there you are basically dirt. The accommodations are worse than your average motel room. read more

Very deceptive practices in their selling. Have people throughout Branson trying to get you to come to their timeshare sales pitch. The lady we encountered straight out lied saying she was the box office at Grand country theater and she could get out tickets. Then signed us up for a breakfast the next morning. Took a 25.oo deposit then lied saying she took 20.00. Arriving at westgate for breakfast to find out its a 90 minutes timeshare presentation. So I cancel and Westgate only gave me 20, back and said they could not refund the balance because the lady who called it in said it was only 20. Complete scam. If you can't employ honest people from your first interaction, or at least take responsibility for them, definitely wouldn't trust them to purchase a vacation package from. Branson is beautiful and most of the people encountered there were great. Westgate is the exception. ****BEWARE!!!***** read more

Robbed by the staff, We really liked this place when we arrived. We booked a week through our time share as we were traveling from Michigan to Texas to visit a very sick relative and stayed in Branson for 2 nights, went down to Texas for a couple days, and returned to Branson for a couple nights before heading home. It broke up the drive and even not using the room for a few nights we thought it was a good deal. But when we returned from Texas the cleaning or maintenance crew had robbed us. We hadn't left much, cereal, milk and a couple styrofoam boxes of leftovers from a restaurant in the fridge, sherbet in the freezer (my wife is lactose intolerant and can't eat ice cream) and a pair of jeans my wife left next to the bed. They took everything but the styrofoam boxes which is how I know they didn't "accidentally" clean it out thinking we'd left. To be honest, we didn't even notice at first having just driven over 600 miles, we tossed a couple pizzas in the oven and opened a couple beers. When we realized what had happened we drove up to the lobby and explained what had happened and provided a list of missing items and asked to speak to the manager. We were told the manager wasn't there and that security would need to take our statements at the room so we drove back down. Security was there waiting and asked both me and my wife to fill out separate reports of what happened, like they thought we were lying and the stories wouldn't agree. They also got a machine to read out who had entered the room from the key reader. Tony, the security guard and his partner, didn't get his name, we're professional and polite but neither his supervisor, Dean Milliken, or the resort manager, Mike Terrell, answered his calls (between 8-8:30 PM) so he said that was all they could do until morning. I called the front desk again and they told me I could pick up ice cream from their store to replace the dessert my kids had been told was waiting for them so drive back back up front to get it, no sherbet or frozen yogurt so my wife was out of luck but the kids were happy to eat ice cream while we explained why the security people had been in our room for 1/2 an hour and assured them they were safe which neither me or wife felt was true but what else can you tell kids? No contact from the resort yet at 8:30 AM so I again drove up front again, the desk called Dean and 10 minutes later he showed up and said they were investigating the incident but he couldn't tell me more at that time. Did allow me to get some cereal and milk ( no skim so we settled for 2%) from their store. It was after lunch before Dean called me to say he had our compensation. He gave me $37 to cover the jeans and food and told me that was all he could do. I asked to have the resort manager call me and he looked confused and said he was the person who took care of these things. I told him I wanted to talk to the manager anyway, never heard from him. He also informed me that both a cleaning crew and a maintenance crew had been in our room while we were gone. I asked if those employees were still on the property and he said they were not but would return at 7 or 8 the next morning. Needless to say we were worried about these people so got up earlier than planned to leave the next day. Never heard from the resort manager Mike Terrell. Evidently all the time we had had to spend filling out reports, meeting with security 3 different times, driving around to replace stuff was worth nothing. read more

Westgate Branson Woods Resort - Compensation - Resorts Near Me - Branson, Missouri

After they found out we were not "owners" my family was ignored and did not get answers to our questions. The resort is being renovated so there was a lot of work trucks and dirt. I think this resort has a lot of potential if they separate the time shares/ sales people, not a friendly environment. read more

Terrible service. Our room didn't get cleaned and we had to drive to the front desk because we discovered the phone didn't work. We spoke with an assistant manager named Christy who wrote down our request for towels and coffee and returned to our room. 45 min later still no visit from housekeeping so back up to the front desk to talk to another manager. When we returned the beds had been made but the trash wasn't emptied and still no coffee but the maids left bags of their supplies in our room. Another trip back to the front desk! When we checked out there wasn't even an attempt to make it right, just handed us our receipt. Another guest was checking out 2 days early due to similar issues, no working phones and hot water. Hope you like views of junk when you wake up too. Maids cleaned every other room and left it all in piles on the balcony. When we called our CC company to get our spent points back they also spoke to Christy who denied the request saying we would have had to request that right then at the time of our complaint. read more

See all

We are Westgate owners in Westgate vacation villas in FL. We came to visit on a special 3 night stay to see the Alabama/ Arkansas. Johnny was the activities director that took us on the tour up to Fayetteville Arkansas to the game. The ride up was very comfortable and enjoyable. We really appreciate Johnny and all he did to make the trip to the ballgame comfy and enjoyable. As activities director at Westgate Branson he Gabe is insights into places to eat and affordable things to do while in Branson plus there are discounts available for Westgate owners. While the presentation was a bit long our presenter was quite knowledgeable on some offerings we did not know about because we refuse to go to the updates for owners because we are harassed to buy another unit. Her boss made his offer and he did not harass us either. read more

Worst customer service of all 25+ resorts we have ever stayed. Internet sucks. Flying insects and yes some dead ones. Never to return. Not worthy of one star. read more

We arrived Jan. 13, around noon to book a room. We called a few days prior to make reservations but were told that there was no need as the room would be available instantly. We check in, and the male at the desk was very rude. They claim they have 24 hour service but we waited for 35 minutes for someone to just come to the desk! As we check in, they tell us someone is currently in our room cleaning it and that the wait wouldn't take long at all. Two and a half hours later, our room was finally available. After two and a half hours of cleaning, we expected our room to be spotless! But sad to say the least, there was mud on the floor and in the bathtub! The room did not seem very clean to me at all. But that's not all, we unloaded our items and later decided to head to bed. Within an hour of laying down, no one was able to sleep. We were all loaded in bug bites! I had over 35 on myself. Westgate also gave us a piece of paper to sign into their "Free WiFi" but once followed directions, it requires a $9.99 charge to use their WiFi for just one day! I absolutely will never stay at again and wouldn't recommend this place to even my worst enemy. I wish I could give negative stars and a frowny face. I would much rather stay in a cheap and sketchy motel next time I come to Branson! Westgate also says on here that they take temperature checks on customers just to make sure there's no possibility of someone bringing Covid into the hotel, however they did not once check our temperatures. Which isn't a big deal but they shouldn't claim they're up to date and protecting others byCovid by doing something that they're truly not doing. read more

Very disappointed in our stay here. We booked a room directly through the Westgate reservation center and all went well with that, decent rate for what I was expecting to get, friendly service. However, everything went down hill from there. We arrived late in the evening around 11 pm to a room that was $120.00 per night, and I would not have expected to have a lower quality, less clean room than I could get for no more than $60.00 on the strip. With the kids and husband exhausted from driving we fell asleep, but I made it a point to go see the front desk first thing the next morning. Where I shared with them the concerns about cleanliness(photis included to show then) as well as the problem we were having with a very very noisy air conditioner. I have window units in my home and know that they are not silent but this AC sounded like it was going to blast off, with a huge Rev up everytime the compressor kicked on. You can tell they have had issues with it because it is held together outside the room with zip ties. Anyway in going to the front desk I share my concerns ask to be moved to another room, where in the girl at the front desk and the front desk supervisor share that this is not their policy, that we have to keep the room and she will send cleaning out. Cleaning came out while we were out for the day, and I come back to a room that really looked no better than when I arrived. ATTACHED PHOTOS ARE FROM AFTER CLEANINNG WAS THERE. During our stay my daughter had a toy roll under the bed, to which she went to grab it and ended up pulling out a flip flop sandal that belonged to a previous guest and a bunch of food particles. I then sent her to wash her hands while I crawled on a dirty floor to retrieve the item from the dirtiest under bed I have encountered in a long time. You also could not walk around barefoot in the room as the carpet was so dirty it was sticky. Outside amenities are kept pristine and beautiful, enjoyed the pool, ping pong table, etc. However, the great amenities just couldn't make up for the nasty room and staff that was willing to do nothing to help. I have reached out to westgateresorts@app.medallia.com attempting to discuss this but have yet to receive a call back from them either. read more

My kids and I stayed in one of the condos in the 3000 building for Spring Break. What a great time we had. The front desk personnel were so very friendly and accommodating. Just an all around beautiful resort with clean rooms and so much to do. read more

I wish we had read these reviews before visiting here. Virtually everything the others have said happened to us. Rude staff when asking for supplies, like we were bothering them. Blinds broken, indoor pool dirty. Wouldn't clean our room after 4 the day, said it actually started the next. If you plan to visit here, Don't do it... read more

This place is horrible. We were stupid enough to buy into this mess. The place is always filthy and the staff is unhelpful. Being an "owner" is supposed to get you "VIP" treatment. Spend your money elsewhere. You'll be much happier. read more

So I booked this hotel for my daughter in law for her birthday. When they checked in, they were not told that there is no water in the building they are in. I placed a phone call to the desk to ask that they be moved. I spoke with Helen, who had no idea there was an issue and that there are plumbers on site. I asked for a manager, I was on hold for quite some time, and when Helen came on the line, she said she was transfering me to the manager. I was sent to a voicemail. I transfered back to the desk, and was then told to hold again. I said no, I asked to be transfered to a manager, was told now that Christine was on the phone, and I was placed on hold again. When I was finally able to speak with Chrsitine, I was told thye would move them that no one should have been checked into that building. I asked to speak to the General Manager, and was told there wasn't one. I left a message for someone named Mike to contact me immediately, still waiting. Who checks a family into a room with no water?????????? Update, they were given keys to a new room that was dirty and had someone elses stuff in it??? This is a hotel, shouldnt they have clean rooms and a reasonable staff who understands some level of service. read more

We had signed up for a promotional visit a year ago and just found time to visit the resort. It is located on the north side of Branson away from the traffic of the "strip". We had a 1-bedroom lodging in the 6-storey main building, but saw the great individual cabins. Our room had a small kitchen and even a combination washer/dryer unit. The accommodations were fine and there are several activities: large outdoor pool, indoor pool, fitness center, etc. The staff was excellent and we were very impressed with the entire facility. The only drawback was the fact that there was no ice machine in the main building and our refrigerator did not have any ice trays. read more

My husband and I stayed at this resort 2 years ago and we were shocked. It was very clean and professional despite it being a timeshare resort. We knew that when we returned to Branson we would definitely stay here again. This past weekend we returned with our entire family and stayed in a two bedroom cabin. The pictures were EXTREMELY misleading. The cabin was very out dated but we were willing to look past that. In one of the bathrooms we discovered 15-20 wasps so we called maintenance. Unfortunately they just inspected the room and gave us a can of wasp killer. We were willing to look past the wasp issue once it was discovered that either the previous guests or house cleaning had left a window open and that lead to the wasp issue. What we weren't willing to look past was the ANT issue in the kitchen. We had NO exposed food or drink in the kitchen yet every time someone walked into the kitchen they were constantly killing ants. We WILL NOT ever stay here again, paying $300 per night I expect much better accommodations and better customer service than what we were given. read more

I typically do not write poor reviews but this one just couldn't pass by. We intended to stay at this resort for 3 nights but after the first night we found other accommodations. The room was just horrible. I can handle an outdated place but not filthy dirty. My two kids were dirty from head to toe after an hour of being in the room. Seems like the carpet hasn't been cleaned in ages. There was also a wet spot between the two beds from what I have no idea. Kudos to the maintenance guy who tried to solve the problem but it was still wet the next morning. And the beds... just plain horrible. Not to mention the dirty sheets. The most disappointing fact about this place is that they try their hardest to get you to buy into this facility but when they put you in a room that bad there is no way I would ever consider it. I just hope there are nicer, cleaner, more updated places in the resort for owners. read more

Beautiful resort!!! Rooms were nice and clean. And the cleaning people won't touch your stuff if it's sitting on the bed. Nice! Shows trust!

SCAM ALLERT: Westgate timeshare is a total scam. DO NOT go to the high pressure sales pitch. The 90 minutes took us from 8:30 in the morning until 11:30 and was VERY UNPLEASANT . The salesman asked us around 7 questions on a survey then escorted us out and said he was told to GET RID OF US. We have never had such a rude experience in our lives. The salesman name was Zac. IF I could I would give this place a negative 5 I would. Very shady. read more

We arrived on a Wednesday at 3 .pm. The guard informed us to the large tower building. DONT let that fool you.... We were put up in a different building that was nothing short of a motel 6. The rooms were clean and the towels /beds were changed each night. I will say that for the $64 a night it's not bad. NOW to move on to the wifi..... RIP OFF!!!! $10 /day for wifi..... This is a "resort"? No free wifi not even in the clubhouse/pool areas! Come on. That's a HUGE deal breaker for me I will never stay again cause of no free wifi. They had two above ground outdoor hot tubs one stayed hot the other was not for the first day we were there. About 7 people in one above ground hot tub was not comfortable. For the amount of money it takes to run the two above grounds they could invest in a large in ground. I stayed at WELK resort last time and they were way better. I will go to welk next time and forget this place ever exists. read more

From the minute we arrived, there were issues. Actually, before that. When we booked our stay, they charged us for both nights, where as most hotels will hold your room with your card info. Check in took way longer than it should have. They require that you check in between 4 p.m. and 6 p.m. but only one lady was working the check-in desk. We get to our room there is no hand soap, no bath soap and no shampoo. No big deal if we had known it was going to be like this we would have brought our own. They did bring us some when we called and asked. Soon after this I noticed that we had another charge from them on our bank account. This was odd as we had already paid for our two night stay there. My husband went to the front desk and was told it was a "hold". A hold for what? We had already paid ahead for our stay The next day after returning in the evening, our room had not been cleaned or made up at all and no new towels had been left. We called to ask why and all they could say was "Oh we don't do that if you're only staying two nights". Again if we had known that we could have hung the towels up to dry instead of leaving them in the tub. Yes we got a very good good room rate but that shouldn't lead to poor service. Would not recommend a stay there, unless you want to be a time share owner. They seem to value those guests more. read more

Everything was great besides the fact that we went through a intense pressured meeting with people trying to sell us a time share.. they wouldnt take no for an answer and then started to insult us.. by saying we were wasting their time and this is how they put food in the table for their families. . Blah blah.. everytime we said no the price went down... then we explain to them we had a family member with a time share through them and we could always use theirs and he said oh so ur getting ur family memebers sloppy seconds.. very insulting.. all I can say is do not get suckered into one of these no matter what they offer u! We did get some free stuff for going to this meeting but not worth the insults and time spent saying no.. over all room was good.. floor kinda lifting at the doorway.. pull out couch was awful.. and walk ways outside the rooms needed the landscaping trimmed back to make it easier to walk..they say they offer free wifi but they make u pay for it.. read more

Review for the wine and cheese tasting. Forget about it. One type of cheese, and about 6 different bottles of wine served in little plastic cups. Not much to write home about for sure. Expecting more from a First class resort. read more

My spouse and I recently had the experience of staying at the Westgate Resort in Branson. Got manipulated into attending a presentation that was supposed to last 90 minutes, but actually took over 3 hours. Maid service did not come at all during the entire 3 days of our hotel stay. We had to restock our own toilet paper and clean towels. Also, they gave us the wrong room at check-in. We had reserved a room with a king bed on the first floor, but instead, was given a room with 2 queens on the second floor. Hotel customer service would not change our room due to "no vacancy", but my spouse and I could see that none of the first floor rooms were occupied (all of the curtains were open and no guests were ever inside of those rooms the entire time we were there). Also, the hotel's water source was somehow disrupted so we had no running water in our room for almost 24 hours during our last day. The hotel did nothing to accommodate for the inconvenience, but told us to drive down to the local gas station to use the restroom facilities when we needed to use the toilet. It was 20 degrees outside, so you can imagine how fun that was....running out in the ice cold weather to the freezing car every time "Nature" called. The hotel didn't provide bottled water or keep us abreast of the situation whatsoever. Horrible experience. Horrible customer service. They don't care about their guests. Don't waste your money or time! read more

First off our room was filthy, dated, and so far from parking we were exhausted just getting there, the markers do not exist. My daughter chose the fold out plastic couch to sleep on and the mattress was full of broken springs. She was awake most of the night. My bed was hard as a rock and of course the place stunk like dirty people so just grand! Then I get sick the first night so we have to leave, we were charged for the entire stay. Legally they can do that because I did not give them 72 hours notice, how could I?! Oh well, lesson learned. We will never stay here again, ever! I will tell everyone I know about the great customer service and filthy rooms. There are a lot of options in Branson and Thousand Hills beats this place to the ground!! read more

This was the worst place I have ever stayed, and I am a owner the room was the size of a closet one person could barely fit in the bathroom had to leave door open while using bathroom. Stayed there for 4 days was ready to go after first night, carpet was horrible and dirty, we never seen housekeeping only knock on our door the day we was leaving, had to call for towels and tissue, presentation was supposed to let us know what was going on with our membership but they tried to just sell more weeks supposedly take an hour but took three. Will never stay at this resort again. Seriously thinking about selling my timeshare if this is how members are treated. Oh and almost for got went to owner dinner and they played games and my husband won a dollar set of playing cards and a dollar cup what a great gift for a big timeshare read more

Condos are a lot better than the hotel style rooms we stayed in. Pool area is nice. This is a must, do not agree to the timeshare presentation. It is a waste of two hours. Tried to guilt me into buying a time share for a good 45 minutes. Check reviews on trip advisor. I won't be going back. read more

Bought a Timeshare. READ ALL, THIS MAY HELP YOU! I asked for Building 3000. They gave me building 1000. I caught the building switch, rescinded the contract. Westgate said it would sell me usage of the Building I wanted and i paid to own in Building 3000. I was charged more money to change from building 1000 to building 3000. PROBLEM...They close building 3000 annually but they did not tell me that when they sold me usage of the building. They put me back in building1000, the building I paid to get away from. I would never have purchased if I had known the building was closed.I can never use the building I paid for. You would think INTEGRITY looks like, I sold you usage, the building is closed, i cant deliver what was promised, we will refund your money. The response was ...We sold this closed building, awww...IT WAS DANGEROUS TO TRAVEL TO DURING THE TIME WE SOLD USAGE TO YOU, we couldnt let you stay...you gave up your rights (when he explained it to you.) The sales manager withheld an important document The Floating Use Plan. To date, they have not given it to me. If you sign this document you apparently give up all your rights. They say it gives you flexibility but what it REALLY does is take away your rights and allow them to justify any bad behavior they do towards you when attempting to use your timeshare. He explained the meaning of the document and misrepresented the meaning of the contract terms as presented in THIS document. If he sold a Closed building, you know he had to get me to initial that i understood the document. I understood it as he explained it. I did not expect that he would misrepresent the terms. If this document is not printed, DO NOT LET THEM TELL YOU IT'S ON CD. Make them PRINT IT. I asked for it to be printed but the salesmen were in a meeting, it would be rude, he said, to keep walking back there. This is a diversionary tactic. Don't fall for it. YOUR RIGHTS ARE IN THIS DOCUMENT. The cd may not open. read more

Two years ago my husband and I were in Branson and joined the Westgate Travel Club after a compelling presentation and being shown the beautiful rooms in this 6-story main lodge that shows up in all the pictures. Several months ago we received a phone call from a representative of Westgate offering us 3 free nights there with the option of extending our stay at a low price of $40/night. My husband asked what the catch was and he was told there was none; they were just going to give us our permanent cards. We had been planning on visiting there using the travel club so decided to take them up on the offer. We made arrangements for the 3 free nights along with an additional 3 nights. However, we never got a confirmation with all the information correct. Once our name was misspelled. Another time we were just confirmed for the 3 free nights. Another email had a confirmation with the 3 additional nights....but we didn't have ONE email with ALL the correct information, and we had wanted a complete confirmation because we were driving nearly 1500 miles to get there. If we pieced all 3 emails together, however, it gave the complete picture. When we arrived, it took over half an hour to check in. They finally ran our credit card for the 3 additional nights but they couldn't add the taxes for some reason. We were told that they would get it straightened out. When we arrived at our accommodation, it was NOT the nice lodge we had been shown on the tour 2 years ago, it was the bottom floor of a 4-plex, about as far away from the main building and activities (shuffleboard, pool, etc.,) as you could get. It was a 1-bedroom with a kitchen. The "suite" was very tired and worn, and dark. It was way back in the woods and what made it even darker was that bushes and plants were right in front of nearly all the windows. We were to have breakfast the next morning with our Westgate representative to receive our permanent membership card. Lo and behold -- there was a catch! It was a Timeshare presentation. We had complained a bit about our accommodations and the check-in, and the representative had told us she would see what she could do. However, that was before she knew we were the B class people -- travel club -- and NOT the A class people -- timeshare owners! We sat through almost a 2-hour timeshare presentation, were once again showed beautiful new rooms and facilities, but at the end politely declined due to the exorbitant cost and how we had already been treated. Our representative had asked her supervisor about us getting a better room and he basically motioned to her that if we bought into a timeshare, then yes; if not, then we were stuck where we were. When our third free night had expired, the front desk called us and asked about our checking out. We told them that we were staying longer, had made those arrangements when we checked in, and had even been charged the $120 on our credit card for the 3 additional nights but that the tax hadn't been added yet. Once again we were told that they would fix the situation with the tax. We decided to check out a day early because we had a long trip back home and the "suite" was still dark and rather depressing and we had had multiple frustrations with the whole situation at Westgate. My husband called the front desk to see if that would be a problem and he was told that it was no problem. When we went to check out, once again it took nearly 20 minutes. They had finally figured out the tax on the $120 but we were told we couldn't get the $40 credit for the night we didn't stay because we hadn't given them 72 hours notice! No one mentioned that to my husband the day before when he called. The desk clerk was very polite and listened to our "sob" story and said she would check with her supervisor and call us back. 3 days later and we haven't heard a thing. I highly doubt we will EVER stay at Westgate Branson again. read more

My wife and I stay here when we need a mini vacation/break from work and the kids. We have probably stayed here 4 or 5 times now. We usually stay in the motel area because it is the best cost for what you get. Although we have rented a suite here before as well. Not sure about all of the bad reviews about this place, but we continue to stay here because its, cheap, clean, quite, and they have all the amenities we need. We like the fact that it is in its own fenced off area, but very close to all the shows and attractions. They do have a small Starbucks and general store on site as well which is handy. The last time we were there, after we checked in, they did try to get us to come to a time-share presentation, (offering us all sorts of free stuff) but a simple and firm "No, thank you" is all it took. In my younger days I used to sell Hilton time-shares, so I know what to expect. The salesman was not pushy at all. Sometimes we will come to Branson and splurge on a nice suite at one of the Hiltons. For every other time we want a cheap, clean, safe, and quite place to stay we will come here. The cabins look very nice so we may be trying them soon as well. read more

Not worth the money or the hassle. At check in they were very friendly and even the concierge that they handed us off to to try to get us to do the timeshare tour was very friendly and didn't provide any pressure. We had 2 rooms, one hotel style and one "cabin". Rooms were not clean, as for the hotel room felt hot, humid, and like it'd been closed up for a while. They brought towels in garbage bags and left them on the bed or on the floor. For the cabin, garbage and a dirty spoon sat on the front porch for 4 days before they came and got it (we called starting on day 1 when we checked in and were greeted by this eye soar and called every day after that). Staff didn't seem to know how things worked in the cabin, as we called about the jacuzzi and it took two days to figure out it was on a timer installed on the wall. My husband is on oxygen and has been pretty sick. We apparently were staying in the room that was next to the staff hang out, as we woke up 3 morning in a row to staff smoking outside our non-smoking room. We asked them to not do that and even complained about it to the front desk. The fact that the first half of our trip was worrying about things we shouldn't have to when staying at a resort was very disheartening. I got better experiences at the hotels we stayed at driving home and driving to Branson. Best part of this stay: Security was nice and checking out was easy. Wouldn't recommend this to anyone!!! read more