The resort is a great place to stay. We had the two bedroom Grand villa and it was a great room for 7 adults and 3 children ( ages 9-2). We stayed on the sixth floor of the main building and really enjoyed the views. The pool is nice and the staff are friendly. After having stayed at the resort several times we decided to see how much a time share would be. So we willing signed up for the "preview" as they call it. The sales man knew his stuff and was very entergetic. With this being our first time share presentation I did not know what to expect. He gave is great information but in the end $90k was too much for us to pay for vacation at this point in our life. We told him that in 5 years it might change and we would come back. It was all down hill from there. The manager came over and offered us a"deal" for $20k which we might have taken if we were not already approaching the 3 hour mark and getting hungry. We told him no and then the corporate guy came over. His title was Director of VDA. I have no idea what VDA stands for. He tried to get us to pay $400 for another vacation stay. We said no and the price dropped but we still said no. Then it got ugly! The guy asked me to sign a form saying I would never stay at a Westgate resort again. I told the guy I would not sign because it was my choice where I vacationed. He started raising his voice told me he did not need my signature. Then he threw the paper across the the table at me and left. I was in shock! Never have I been disrespected so much by a salesman. I got my $100 and left. I read the reviews before going in and knew it would be high pressure but I can respectfully say no and do not deserved to be yelled at. read more

I can honestly say, we will never stay here at Westgate again. First they inform us we will have 5 or 6 stairs in our room. I said I wanted no stairs. I wanted no stairs because I had recently fallen and shattered my wrist. He went back and forth for at least 10 minutes with his supervisor, then handed us our keys and just said, " ok, here are your keys". I said,"good, no stairs!" Not only were there stairs, but a full set and the bedroom the only bathroom were both upstairs. The next morning I got up to go downstairs and slipped on the first stair, falling down the first half. Luckily they made a turn half way! My husband called the office, they sent security. He gt us new keys to a new room. Now, I'm not saying they lied, but the resort has 4 hotel style buildings, and none of them had more than 2 cars in front the whole week. Anyone I told got so upset they had me write my story down. Then walked away and did nothing about it, didn't even bring it up again. I spent my vacation in bed or on the couch, black and blue from the knees down and not one person checked on me! I am still so sore I can barely walk, my knees and my hips both. My orthopedics appt is soon. Our 90 min. presentations lasted 3 hr, and 2+ hours. Always do! But we were guaranteed the 2nd one would not! It did! Even when they were told how much pain I was in! Oh, and because we traded our Hawaii timeshare for here, we got no perks that owners here get. $40 if we want Internet! Seriously!? I traded down to here. read more

My parents checked in yesterday reserved a room with king bed and the reservations was in the main building of the hotel. When they arrived they were not greeted by the manager he removed their reservation and put them in a room towards the back of the hotel in a building that had 32 units but they were the only guest. When they called me I called to reserve a room asking for a king bed got all the way to were the reservation rep asked me for a deposit when asked him if he were sure there were no room he stated he was sure I then asked him why my parents were placed in a room outside of what their reservation confirmation stated and why were they in a building only occupied by them. None of the management had any answers they immediately began trying to get my parents to move to a room that was closer to the main building with a better view and in better conditions. When I asked if those rooms were available why were my elderly parents given a room isolated away from other guest. I still have not gotten any answers. It is a sad day that in 2015 a person can still be made to feel unwelcome and unwanted due to the color of their skin. I am heartbroken at the way my parents were made to feel. They felt humiliated and embarrassed and wanted nothing more of their management but to get the trip over with. The room they were given had a hole near the door and had pictures that were on the floor and not hung on the wall. It was almost as if they were getting the room ready but it was not really ready yet. They booked the room through Vacations made Easy and their policy was that if anything was to change with a reservation they are to be notified 4 days in advance. That was not done and the accommodations they reserved were not provided. My advise to others if you are of color find another place to stay. They did not welcome my parents and my dad is a Pastor of almost 20 years and was speechless having been treated that way. read more

Check-in was so long to complete and the staff was very pushy. We were asked to sit through a 90 minute presentation in exchange for brunch and free tickets to a show or attraction of our choice. Went to brunch, met by a salesman as he shows us the small buffet with basically scraps left to choose from,forgets half our drinks. We sit around a small table for 6 people. Salesman seems astonished we are staying at the resort and we're not owners! Room is filled with other salesmen and "potential " owners, very loud and distracting! Presentation took 2 1/2 to 3 hours long and he wouldn't take no for an answer, kept telling us we were just wasting money by not buying into the resort. Our rooms were terrible, no maid service, refrigerators only worked when a light switch was left on, had to call repairman to fix satellite more than once during the four days and the "free" Wi-Fi you had to pay a security deposit for!! NEVER STAY HERE! read more

Timeshare trade..If you don't own there you have to pay for wifi and it is only for one person at a time. (we had 3 people with Ipads). Took the 90 sales pitch to get cheap tickets for the shows and never again! 90 minutes was 3 1/2 hours! They have washer/dryer in rooms that wash and dry in one unit, Takes forever and then you have to dry only about 5 times to get the clothes dry enough to hang around to completely dry! read more

I know I'm just adding to a long list of bad reviews. I'm currently checked in and eager to leave. To check in, we waited in quite a line. It took a full 20 minutes to check in one on one. We were right at a published 4PM check in time but 2 of our 3 rooms were not ready. They said they would send the keys to the one room that was ready so we'd have a place to wait. An hour and a half later, still no keys. I called the front desk - having to repeat my story twice. They said they were so sorry. They'd send them immediately. Another half hour later, no keys. I called again - explaining my story to 2 different people again. They said they'd send someone with keys. Long story short, they sent one of the 2 remaining keys. We didn't get the final key til 6:30 - 2 and a half hours after the published checking time. Staff pushes off problems and no one is there to problem solve. Property was last updated in the 80s. Can hear TVs loudly between rooms. I'm with a group and about half of the group of 50 have similar problems. How does a place like this stay in business? Location alone, I guess. Don't stay here read more

Pictures are vey deceiving. When we checked in a guest who had been staying there all week warned us not to check in, she was complaining about no clean towels and bad service. I thought maybe she was a bit crabby. Another guest had to ask multiple times to have the registration worker to call for a shuttle as they had been waiting a long time. When it was our turn to check in we were treated as if we were inconveniencing the registration worker and he was not pleasant at all. When we got to our room it was not what we booked on line. The room smelled, it was your typical bottom of the line hotel, but the price was not. Nothing like The pictures on line. The air conditioner ran on and off every 5 minutes and made a high screech sound every time it turned on and off. We had a bottom floor and our neighbors upstairs practiced their jumping and cartwheels ALL NIGHT LONG. I ended up sleeping in my car. read more

This was a terrible experience. We wanted to go to a show and get tickets half priced. The guy asked us if we wanted to get an awesome breakfast for free while going threw a 90 minute presentation. We would also only pay half price for our tickets. After the 90 minute presentation we should have gotten the tickets for free. They try and guilt you into buying a timeshare with lies. The guy said he lost his wife and child in a DUI accident and that if he could go back, he would of vacationed more. As he was telling us he couldn't look us in our eyes. He looked everywhere else but our face. I guess they hire the guys that couldn't quite make it as car salesman. Then he goes in to say " hey he went threw this presentation showing you this for an hour and half the least you could do is buy this". It was 9600 timeshare and payments would be 174 for 36 months. I don't think an hour and a half justified being paid that, and lying to people that make their money HONESTLY. Just warning people that do go to this to be prepared because they pull out everything, mostly lies. read more

I highly recommend NOT staying at this place!!! It started upon arrival when we had booked two rooms and requested them to be close together and when we arrived one room was ready while the other was not. So the room that was not ready got an "upgrade" and we were placed halfway across the property from our friends we traveled with. The so called upgraded king suite was far from a suite. The room was outdated, the heater was turned up so high we had to open the windows and doors to cool it down mind you the outside temp was in the mid 40's. For what we paid we could have had a much nicer place and much cleaner and up to date room!!!No here is where it goes even further south for me... I had purchased a new pair of Under Armour shorts at the Branson Landing. When we checked out of the room Sunday we thought we had everything and when we got home and started unpacking I realized I had left my shorts hanging on the back of the bathroom door before showering. I hung them there because the bathroom was far from what I consider clean. I called first thing Monday morning after double checking all of our bags and my vehicle for the shorts. After being told nobody had been in the room except cleaning personnel my shorts were no where to be found. I spoke with many different people and passed around more than you can imagine all anybody could tell me was "I'm sorry sir your shorts are not here. We will do some more checking and let you know what we find." I spoke to security, house cleaning, and even the director of operations and after more than a month of dealing with them I still got nothing other than "Were sorry sir...". I know without a doubt I left the shorts there and if someone would be dishonest over a pair of shorts I would hate to know what would happen with something more expensive!!! read more

Had a recent stay at the Westgate Branson Woods - hotel section. Paid over $150 per night, single king room. From the pictures on the website was expecting clean, fresh, somewhat up to date accommodations and that could not have been further from the truth. The AC did not work properly, the humidity in the room was unbearable, it was a miserable 3 nights. Not to mention their computer system was completely OFFLINE and our wait to register was over an hour, luckily that was good comparatively, some, we heard, waited over 4 hours. I would never recommend this place even for a short stay and highly recommend that if you are dumb enough to even consider a time share or "ownership" in this place that you RUN and never stay here. If this one room is any indication of what to expect once the place ages, it's very disturbing, discouraging and made for a very uncomfortable stay. The entire trip was awful due in part to the lousy accommodations. read more

My husband and I rented a cabin for ourselves and our kids along with a separate cabin for our in laws. Both cabins were not what we expected for what we paid per night. Both cabins were outdated and the cabin my in laws stayed in was filthy. The air conditioning in their cabin was broken and the fact that the temperatures outside was 100 made it unbearable. After a few phone calls and our entire first day they finally got some air conditioning. The beds in both cabins were the most uncomfortable beds any of us had ever slept in. As a matter of fact none of us got any sleep and actually we all ended leaving a day early because none of us could sleep another night in them. It was really quite sad that we had to cut our vacation short because of it and we wasted that nights money. I would never recommend this place to anyone. The pool was also dirty and extremely cloudy and the staff at the concierge desk was actually on the rude side. All they cared about was whether or not we wanted to take a tour so that they could hound us to buy a time share. My family rarely gets to go on vacation anywhere because of time and money and the fact that the accommodations were this poor was really disappointing because we feel as if we failed the kids. read more

I wish I were allowed to leave zero stars. This place is awful. We booked through Priceline which showed beautiful photos of a nice 6 story hotel and lots of amenities. The nice places to stay are for their Timeshare "owners". They put ills in a motel like building that was worse than any motel room I could have imagined. It was so outdated. It smelled very dirty. There were dirty diapers outside. No way we're we going to stay there. I had only opened the door and walked back out and to the front desk and I was told too bad. No refunds since we had already checked in. How would we have known they were doing the old bait and switch? Please, please, please take my advice. Do not even attempt to stay there. We were even talking about even listening to their time share presentation, but I GUARANTEE it will not be with Westgate. So, we couldn't stay in a filthy, stinky place so we ended up paying for another hotel for the night (times 3 rooms) and we're refused refund from the lie of Westgate. Totally dishonorable business. Shame on them. No integrity. read more

When we first arrived the security guard was very nice and welcoming. The drive up to Check in and the main building was nice. We were greeted outside and escorted to the check in counter. They sent an email to speed up the check in process but, the link was not working they sent in a number of times each time never worked. So we stood at the counter for about 15 mins. We asked if they had any cabins available so we could upgrade they never answered us and just kept checking us into our villa. They then escort you to the welcome desk and that's where you get your welcome packet and sign up for the time share tour. We opted out of this. We went to our villa where there was trash on the ground outside and our door was open. We walked in to see that the latch on the door did not work. When my boyfriend went to the restroom he found a mouse in the toilet swimming and trying to get out. The connecting door to the villa next door was open to ours so if we had neighbors they could come over since this was a deadbolt lock. Called for someone to fix the door, rescue the mouse, and lock the connecting door. It took two calls when the guy came he was in a hurry since he was about to get off in 10 mins. He said over the radio they might need to send someone else to come and fix these issues in front of us. He went into the restroom and tried to flush the live mouse. He came out and said wow its still alive. Yes, that's what I told him and the person on the phone. We are in the woods so it did not freak us out. We wanted it saved. He went to his truck got gloves and a pair of pliers. Needless to say the mouse was not saved. :-( The villa is very outdated and the shower is super small I'm 5'2" and had a hard time my boyfriend is over 6'. You can't get the temperature of the water set before you get in because it comes out through the door. So you burn yourself trying to set the temperature. The deck was dirty with huge cobwebs on stuff. The parallel parking spots are lined with rocks scratched the front of our car. The resort itself is great with everything there is to do and since it is close to the strip just not on it. Nice escape from everything. The pictures online of the villas are nothing like what we got. Not sure if we will stay here again because of the inside of our villa and the immediate area out front with the trash around it. Plus, housekeeping does not come on a daily basis to give you clean towels or remove trash. Would be nice to be told ahead of time so we could take care of it. read more

We stayed here for 8 days. The rooms are great. Anything we needed we called the front desk, towels, paper towels, laundry or dish soap. Shuttle comes by every 30 minutes to take you to anywhere else on the site. Staff were friendly and handled everything professionally. Mini golf, shuffleboard, and hiking trails were all great. Yes there is construction as others have stated but they have done their best to minimize it, we didn't find it an issue. We had a huge one bedroom, large bathroom, full kitchen. We received discount tickets to shows saving over $500 off regular prices. This is the second Westgate Resort we have stayed at (we don't own a timeshare/we are not owners) and have found both experiences great. Jeff at the front desk and Jimmy at the concierge desk were both very helpful, courteous, and quick. I love the express check out, you drop a form and your keys in a box at the front gate so they know you have left and you are all set. read more

The only reason my husband and I bought into this resort (or any time share) was because we did get a great deal (sort of a blessing from God) on a villa! We took the 90 minute tour for a $100 gift..which we did recieve. Our tour guide...Debbie...was very nice and did not pressure us into buying when she showed us the original price of $44,000 of a two-bedroom suite in the high-rise . We said no and she was proceeding into getting our gift. While she was talking with us, her manager stopped by on his own, not from Debbie calling him over, to see how we were doing. Once he saw we weren't interested because of the prices, of course, he decided to check on other so-called "deals" available. Another owner had just upgraded to a four-bedroom suite giving up their two-bedroom villa. Debbie told the manager she wanted to give her employee discount to us..making a long story short...we got our villa for a total of $9000 to use every other year (every year if we break down into using one bedroom per year). To many, $9000 sounds like a lot, but we travel anywhere from 2-3 time a year and spend a lot on hotels with having five kids. So this investment will be worth it to us for what we can get out of it. Debbie also told us about all the maintainance fees and taxes we would pay every other year. Also she disclosed any other fees there may be with exchanges to other resorts. We excahnged personal cell numbers and I've already called her to help with using/planning for next year. We never thought of buying time-share before but this deal fell into our laps and I know we will get much use out of it! Guess we lucked out.... :-) read more

We went to the Hollywood wax museum on Monday, we couldn't make it past the sales lady for this organization. She offered us show tickets to view this sales pitch, we turned them down several times. But she didn't take NO for an answer, finally she offered the $100 CASH to take the 90 minute sales pitch. She also through in a 7 day vacation. Finally my mom agreed to attend. She was filling out our invitation while she talked about her loser boyfriend that she's been leaving and getting back together with for 4 years. She got it filled in while also telling us we didn't have to buy anything, she wouldn't buy anything either. She read off each of the qualifications, when she came to the income one, she said, "it's none of our business, your income doesn't matter" we paid a $40 refundable deposit and finished the museum. We headed out to their resort for our sales pitch. We arrived and were questioned by the receptionist, who was very nice. After double checking the qualifications, she asked my widow, handicapped, retired mother for her income. My mom was uncomfortable, especially after being told by the first sales person her income was private, but gave her income. We were told to sit and wait for our sales person. Which we did. The next person who came, was a very large blond "woman" who came and got us & told us to come back with her. I asked her if my handicapped mom would have to do much more walking because she is handicapped and has a rough time getting around. She replied no this wasn't far and would not take long. We followed her and she proceeded to humiliate my elderly mother by telling her she didn't qualify for their sales pitch because she didn't make enough money very loudly. My mom started to explain what the first sales woman told her, the RUDE large blond "woman" told her that wasn't true. Which REALLY upset this daughter. I explained it was true along with the first sales woman's life story we were told by her, but she called us liars. Which REALLY angered me. I told her give us my mom's $40 back so we could leave, she raised her voice and yelled, "I will, sign this!!!" I told my mom she wasn't signing ANYTHING else for these RUDE scam artists, and picked up her $40 and tossed the receipt she threw at my mom to sign back on her desk. As we were walking out she yelled "have a great day!!!" To which I replied we would now. We got in the car and as I was shutting my door another older woman was putting her cigarette out, here came the crazy giant blond "woman" to flip us off. I totally lost my cool & I can tell you this, I worked customer service for many years & if this poor excuse for an employee worked for me, I would personally escort her off my property. I would never pay to stay at this resort, nor would I recommend it to my worst enemy. read more

After your long aggravating check in which is performed by rude people. You must first figure out how the Villas work and which the a units are in little unlit hallways and the b units are out in the front which they don't tell you. Once inside you realize you have paper thin walls you can hear everything your neighbors are talking about and doing if you get the hint. When we complained about it management tried to fix it by putting us in a smaller cabin from The Villa we originally booked. The cabin has barely enough room to park a small Jeep so if you have a large truck you can forget about it. Once inside the cabin we realize that we had been downgraded from almost 900 square feet to barely over 550 square feet. Then we noticed the mold, and the shower that I'm only six foot tall and I could easily see outside of the shower from over the top rail. We also had ants in the bathroom as well as a very large wasp. My wife was also bitten twice within the 15 minutes we were in the cabin. At this point management did not want to refund or try to fix the problems. Luckily the company that we booked the package through was able to get them to refund our money. If you've read this far obviously you will know not to book here. Oh and be careful of the maintenance crew they will fly in front of you in their golf carts not looking before they cross into the street. read more