The staff is nice. Other than that, this place is run down and dirty! Floors are sticky, bathroom tiles are cracked, the jets in the bath are moldy. We advised staff that the floors were filthy and got a "thank you, have a happy holiday". They've even left a courtesy plunger in the restroom, which, judging from everything else probably hasn't ever been disinfected. Unfortunately, you'll probably need to use it as well. The water pressure is barely enough to get small amounts of toilet paper down. This "resort" is definitely not 4 star worthy, as listed on hotels.com. If you have other options available in the Mesa area, take them. Took several photos of the room and property including a video I am unable to upload here of the chair sticking to the floor. Yuck! read more

See all

I wish I could rate this property lower than one star. We booked a week through our timeshare exchange. The unit we were assigned to was absolutely unsanitary. The floor had toe nail clippings and food on the dinning chairs. The bathrooms were also disgusting with pubic hair all over the tubs and floors. We only stayed one night and relocated to a different property. The management person on duty had a nonchalant attitude towards our concerns and the condition of the rooms. Her response was that we are free to stay anywhere else. This was not a viable option after 18 plus hours of travel. In summary, this property is not fit for human occupancy. The state health department seriously need to do an unannounced inspection of this property. read more

Westgate Painted Mountain Golf Resort - Resorts Near Me - Mesa, Arizona

See all

My sink has not drained since I arrived five days ago. Today I had a cold shower. Due to covid, there is only housekeeping after one leaves yet for a one week stay, I received two days worth of towels, toilet paper, toiletries etc. I won't be back to this place. read more

I was visiting Phoenix for work I accidentally booked this place but didn't realize how far it was and within 10min I canceled the reservation but because my stay was for the next day and they have a 72hr cancellation policy they basically stole $150 because I made a mistake. Apparently being human is against their policy even if I canceled within 10min of my mistake. Pretty scummy I'm guessing that's how they make money by ripping people off. read more

Don't waste your money staying here. Recently spent 3 sleepless nights at this "resort". Walls are paper thin and staff power washes patio right outside your door at 7am to wake you up. When I inquired why they do this I got a sarcastic answer from the front desk. My feet were black from the dirty floors. Voiced my displeasure with the issues and the only thing the staff did for me is tell me that the guests beside me one night were checking out the next day. Never offered to move me or do anything else. When I checked out I wasn't even asked how my stay was. Please do not stay here. There are many other wonderful hotels who will treat you much better!! read more

PROs: Room was clean and well equipped. Whirlpool in room. Nice grounds and good location. Friendly staff. Kitchenette with small refrigerator, microwave, coffee maker, utensils and glasses. CONs: Have to pay for WIFI. Rooms by the street get a lot of traffic noise. 10 am checkout. Walls are paper thin, I could hear my neighbors fighting over the definition of a box spring. I'll likely stay here again but ask for a room on the backside of the property.. read more

See all

STAY ELSEWHERE The rooms here are small and dingy, reminiscent of a cheap strip motel. The walls are paper thin and you can easily hear your neighbors. The only thing elevating this place to 2 stars is the free coffee and occasional popcorn in the reception area. Best to avoid this place, if possible. read more

We were excited to use the jacuzzi tub until we found a bunch of bugs in our tub. We cleaned and drained the tub and then there was no more hot water. We moved rooms and the new room had zero water pressure. The front desk was zero help and doesn't seem to care about the customer. read more

Westgate Painted Mountain Golf Resort - Resorts Near Me - Mesa, Arizona

The unit I got was absolutely fine. I'm withholding the 5th star as the cleaning team left room smelling like they used too much solution when cleaning. Also 9.99 for WiFi is from a bygone era - I just used my cell phone. Serenity behind the counter was a pleasure to work with. read more

Stayed here Dec 2019 with my family with their timeshare. The rooms are old, floors are falling apart and things don't work. The service is horrible. We called to have rooms cleaned and hours later they never showed. We had to call 3 to 4 times. The one dumpster is full and trash is overflowing. Tje pullout beds don't have pillows or blankets and we were told they didn't have any extra. Other Westgate resorts are much nicer. I have no idea how this place stays in business. read more

We are Westgate owners, and have generally had good experiences at Westgate. However, this Painted Mountain "Resort" was a huge disappointment. Peeling cupboards, dirty/damaged doors, leaking ceiling of balcony, odd floor plan (huge bathroom with tiny closet for toilet), paper-thin walls. The traffic was very loud at all times of day and night, the front desk person (Dawn) was very rude when we asked for our mid-week housekeeping service (a day late), the restaurant had very limited hours, and it just isn't kept up the way we have come to expect for a Westgate property. We would not recommend it to others, and are sorry we used a whole week of our annual timeshare there. read more

See all

Stayed here for a week. The moment we walked in our feet were black from the dirty floors. We found a bed bug in our bed the first night. We had our place cleaned by room service and they didn't even change the sheets they just made the bed... we had to ask them to mop good because the floors are so nasty. The bottom of the bathtubs are filthy. I can't believe they let people stay here with these conditions. I give this place 0 stars. read more

See all

I would never recommend this resort to anyone. There were roaches in the kitchen. The rooms were filthy. And I'm not talking "oh the maids didn't do a good job last time" kind of filthy, but rather, no one has bothered sweeping or mopping these floors for months kind of filthy. The fans had a thick layer of dust on them, cobwebs hanging off. Within minutes of taking my shoes off, the bottoms of my feet were black. I have gray socks that I wore during my stay that I'm not sure will ever be gray again. The staff was also not very good. We paid $40 for the 7-day internet pass. It stopped working on some of our devices on day 5. We called the front desk and their response was that they'd put in a maintenance ticket for the NEXT day. The maintenance staff never arrived. When it came time for checkout, we called to let them know we'd prefer to leave the keys in the room (because COVID), but they insisted that we bring them to the front desk, which I believe is an unnecessarily risky requirement. During the packing, we inadvertently locked ourselves out of our room about ten minutes before check out time. We called the front desk for assistance and they informed us that they would put in a maintenance request to have someone come let us into our room, but that if we were not out by 10:30, they would start charging us $15/hour. We had no control over when the maintenance man arrived, so that was a particularly rude and unprofessional stance to take. Guests locking themselves out of their rooms must surely be one of the MOST common things the front desk has to deal with, and being rude and punitive about it is not a good look. This is one of the worst stays I have experienced at a resort chosen through RCI. It's a shame, too, because this resort is in an amazing location and does have great amenities and rooms if they'd just clean them. read more

Front desk check in staff is surly and snotty and bothered by the simplest of questions about the room. How many complaints have to be made on yelp and before they hire someone who knows how to assist an owner who spent thousands on their property here? When the first person you meet at a property clearly hates their job and dealing with people, they have no business in a customer service position. Definitely making me regret purchasing a Westgate property. Sours the whole visit. read more

I stayed at Westgate in late September 2018. I reserved ~15 room blocks (studios, 1-bedrooms, and 2-bedrooms) for my out of town wedding guests and seriously couldn't have been happier! The rooms were clean, comfortable, and very spacious (I couldn't get over how nice they were, especially for the price!). The office staff was extremely courteous, even making a sign for my wedding and handing out my welcome bags to friends and family as they checked in. And when we weren't visiting on each other's patios and balconies, every day/night we all had a great time at the pool and on the picnic grounds. I was very nervous about how the stay would be, considering I planned an Arizona wedding from across the country and saw some of these negative Yelp reviews after reserving the room blocks. However, my experience and the experiences of my wedding guests were nothing but positive. This includes the communication I had with the hotel that began months in advance of our stay. I'm not sure what the context was for the other reviews, but again I was thrilled with how everything turned out for us. I'm truly grateful to Westgate for helping me and my loved ones have such an amazing wedding weekend!! read more

Warning: this place has bed bugs. Filthy. And falling apart. There were stains all over my bathtub. Not sure what the cleaning service really does -- because after they left my tub was still dirty. The towels and blankets were all stained. I woke up each day with bed bug bites- I have 6 from a total of two nights :/ really gross. read more

So we check in and after a little while I noticed my husbands feet filthy from the floor mine were the same! I started using wipes to clean the floor absolutely filthy! I called the front desk and was told that my cleaning day was set for Wednesday! I said you don't understand clearly my room was not cleaned the floors are terrible! She said she would contact house keeping to come the next day! Next day comes no one!!! I had to call back and tell them that I needed them to come ASAP! After they said they cleaned I used wipes again still filthy!! This has to be the most dirtiest room I've ever been checked in to!! The room is dirty run down! Tub is dirty with mold! So disappointed in this resort! We will never come back! They should be embarrassed! I guess it's not only us with problems the talk at the pool tells of similar stories! So sad! This resort got a 1 star for their location! read more

See all

Hubs and I took a quick one-night getaway and got a great deal on a room at this resort. I didn't realize it, but the Westgate properties are timeshares, which I have found usually means cleaner, better appointed and well maintained rooms -- well our cozy studio was all of those things. Soft linens on a large super comfy bed, hardwood floors, stocked kitchen (since ours was a studio (tiny) we only had a coffeemaker, microwave and fridge, with glasses, plates, etc). Giant jetted tub/shower combo. And apparently it's a 'green' property. Didn't have too much need to interact with staff, but the few times I did they were nice and professional. I would definitely stay here again, I'm still dreaming of that wonderful bed LOL read more

When we arrived we cleaned the filthy bathtub. And then we were headed to bed and we realized how filthy the room was. I have never seen filth like this read more

Nice place, but everyone there was extraordinarily rude. The patrons and the staff treated us like second class citizens simply because we are in the 20-30 age bracket. Ageist people are horrible to see, let alone interact with. Aside from that, the room was nice. This place is significantly out of the way, so if you were planning on doing anything within Phoenix, stay somewhere else. EDIT: We discovered a few days after staying here that they charged us for an additional night that we were not there. Upon contacting the company, it sounds like they do this to customers a lot. As a result, I have downgraded my rating. read more

Comfortable rooms but they charge $10 a day for wireless, and you can only have one device connected at a time and the connectivity is lousy. Good breakfast at the restaurant next door. read more

I have been an owner at Painted Mountain for several years. This place work for us in the past as we would vacation in Arizona during spring training. We had a week stay here booked but only used a 2 night stay. We always ask for an upstairs suite(but didn't get one) since people are walking around at night and you can here them pacing throughout there rooms. It can be very annoying. I was in the kitchen area getting ready to make breakfast and on the floor was a nice size roach. Hunted him down and got him. 2 minutes later here comes another one. Didn't catch the sucker. Now I'm a little grossed out and see a smaller one near the sink. I caught this one but now I am thoroughly grossed out and lost my appetite to eat. We called the front desk and told them there was a roach problem. They said it was inexhaustible and apologized, would sent someone over to fix the problem. We went out for the morning and return mid afternoon to find that the roach problem was not resolved. Our 2 night stay had become only 1 night. All Painted Mountain wanted to known is will you fill out a comment card and tell us what you think about the place. Here is my comment. Stay away from Painted Mountain. There customer service failed us. We will never come back. read more

Clearly the woman at the front desk needs to retire. Rude, surly and unwilling to assist in the simplest of requests. Customer service is key on the hospitality industry and this resort has no idea what it means to provide even minimal accommodations to their guests. Unfortunately, we had prepaid or we would have walked out. read more

This resort is nowhere near resort quality I would call it a glorified hotel . The floors were dirty, within minutes of walking across the floor your socks or bottoms of your feet were black there was food left on the floor from the previous visitor. There was stuff running down the wall and down the side of the coffee table, some sort of food items. You were listed as a pet friendly place and nowhere on the site or during the booking did it ever indicate how much the pet fee was. I never imagined that as I checked and I would be charged an additional $170 for the pet regardless of how long your stay was. Not to mention 9.99 for WiFi. !!! Seriously!!! The main couch in the living room area was rather uncomfortable and lumpy once I lifted the cushion to see what was under there I realize they were completely torn apart under there and the stuffing was falling off. I do not recommend ever staying here nor will I ever return. read more

See all

Not great! The golf course has nothing to do with the resort. The restaurant, which was not good, has nothing to do with the resort. When they clean your room they make the bed, empty the trash and give clean towels. Nothing else was cleaned. Dishes remained dirty, styrofoam cups on counters not taken. Bathroom not touched. On top of all of this, If you want WiFi it is $10 a day. Who does that? It's like we're living in the 90's. Don't lose your room card key, they'll charge you $5.00! Won't stay here again but we had to try it. read more

I wish I can submit this with NO STARS! Let me start off by saying I NEVER leave reviews for stays. This one is an exception, that's how BAD it was. Booked room for ASU family week to spend it with our son who attends there. We get there and it's very deceiving from the outside. Huge complex and outside look decent. We get a floor on the first level and close to the entrance, which was great. My husband and I head to the room, we go in and we start to walk in. The floors are super sticky and dirty. We see a whole bunch of pellets on the floor, which we found out it was rabbit feces! We then looked at the leather couches & notice it's also dirty with paw prints and sticky residue. Then we head to the bathroom. It stunk like cigars and musk. Toilet looked like it was only wiped down- not completely clean. Luckily I brought Lysol spray and started cleaning myself (not something I'd like to do on vacation but had to if I plan on sitting on it!) The dinning table that was there had sticky stuff and hand prints in it (table was glass) The fridge is stainless steel so we saw nothing but handprints all over. Bottom line this room looked like it was not cleaned at all! We went to the front desk to inform her. She just looked at me like "what do you want me to do about it?" I asked her if we can switch rooms but that was the only room available. Tried to cancel but they wouldn't refund us our money back & we paid about $560.00 for 4 nights. I wasn't about to lose $500! So we stuck it out. I will NEVER stay there or at a Westgate (not even the one in Las Vegas where I live) It was just disgusting. read more

Westgate is in need of an upgrade. My wife and I stayed for a week and endured two significant problems. The walls are paper thin. We heard our neighbors word for word when their private conversation was in a normal tone. It was really bad when they were screaming **** you to each other at 11 PM at night. The second issue is wifi is an extra charge of $39.99 per week. In this day and age, it is an expected service, just like TV and electricity. Speaking of TV, it couldn't get much smaller. No breakfast. On the good side, rooms were clean and staff was very nice. Location was fine for our needs. read more

This is our second stay at Westgate Painted Mountain Resort and we found it to be as pleasant as our first stay. The units are self sufficient and supplied with fresh towels by smiling housekeepers. The beds are always made, except for one day - but it would have been difficult for them to make it with my husband napping on it. The units are always clean. The kitchen area in the bigger unit is stocked with pots and pans and dishes and cutlery as well as cooking utensils. However, if you burn anything, you may want to purchase Comet or Ajax and a scrubbing pad as their sponge is insufficient to cleaning burnt offerings. We used the pool daily and it was always clean. We surprised the pool crew cleaning it early one morning. The employees are always pleasant and pay attention to you when you talk. Excellent customer service! read more

The Room/Bed/Shower were all great, the process to upgrade, and check out were terrible. My wife and i came down for a wedding where we decided to upgrade our room. You are charged for an upgrade(Like every other hotel). Unfortunately, there was not only a lack of communication, but a lack of education from the staff on their sales process and sales systems. At first, the gentleman that helped us mentioned we did not owe anything for the upgrade( Which we thought was off ), and when we checked out, my wife and i made sure our remaining balance was ZERO. The Woman in the front mentioned that we didnt pay for the upgrade, and we "were fine". A week later, my wife was casually checking her accounts, and noticed the fee for the room upgrade was charged. When we spoke to the manager, we felt our issue was going nowhere, and i ended the conversation. Needless to say, we arent going back, and we are using a different course. In this part of town, you have either terrible hotels (Read the reviews of the hotels in the area) or you have bad service. I can see why this place averages the stars it does. read more

Front Desk Dilemma! 3 Families with kids; Check in time 4pm, couldn't get into room till 7pm! Front desk help was a gaggle of weak minded, disorganized professionals. Avoid this "Resort", it's run down, the chairs have torn vynal, the couches are worn out, the kitchen is old. Kudos to the maintenance people; The pools are clean, but the bearings on the hot tub turbines are burnt out and screaming for help. read more

We stayed here for three nights while in town for a wedding. The room itself was nice, clean and comfortable. The price was acceptable, they only serviced the room one of the two days we were there, so no coffee the last morning which was disappointing. They also informed us of a $50 deposit at the time of check in that had not been previously disclosed. This was not a huge deal but when planning, disclosure is important for budgetary purposes. I had a massage and the therapist was very good, the price was reasonable although the music selection was far from relaxing. The location was convenient to the wedding venue but I would not stay here again. read more

Place was dirty. You have to ask for room cleaning which does not include sweeping or mopping. By the way there is no mop in the room. The tubs are soiled and old. Made me sick to put my twins in it to bathe. You have to pay 10$ a day for WiFi if you need it. The gym is old and not much to choose from. There are cob webs everywhere ie in the room and the gym. There is only one pooL and this was suppose to be heated and it wasn't. The hot tub is located through the main office so everyone can see you in your swim suit, that is checking in. I would not come here again or recommend this place. read more

I would definitely not recommend this place for a few reasons 1. The pictures are really misleading. They don't match the reality of the complex. 2. Our room was not ready until 9pm. We didn't get a call or anything. We just showed up and they said " we don't know when it will be ready, we will call u". 3. We asked several times over the coarse of 2 days for a manager to call us. They never did. I had to track them down. 4. The "spa" portion of the resort is an offsite masseuse. Nothing more. The overall experience/customer service was not up to par for the price we paid. We will be making lots of trips back to this area in the further but will not be staying nor recommending this "resort" to anyone. read more

Very Disappointing. I am a Westgate owner, so making an exchange and paying a fee of $150 in addition to the thousands I have already paid, made this even worse. The room was dirty. The bathroom was dirty; the floor had white clumps of something on it. After taking a shower, I scooted the floor mat to the sink as I did not want to touch the floor. I later flipped the mat over, and you can see from the picture how dirty it was. The area defined as the kitchen was also dirty - see picture. The water heater did not allow for enough water to fill the garden tub or even take a decent shower. Hotels explanation "keep in mind you share a water heater with another unit". I felt like I was in a Motel 6 from the 70s. The room, called a studio on my exchange reservation, was very small. [I am currently in an Americas Best Inn and the room, $37 per night, is better in all respects.] Hotel staff was cordial, manager was rude and condescending - claiming we were only after a free upgrade. I would never stay here again and will look for someone to unload a Westgate week to. read more

Westgate Painted Mountain Golf Resort - I used the floor mat to scoot across the floor because I did not want to touch it. Then I flipped the mat over. This is is it. - Resorts Near Me - Mesa, Arizona

See all

Don't book here! Scam artists. No breakfast, no free WiFi, and they make you checkout by 10am. The pictures are tricky the pool isn't special. read more

RUDE!!!! I told them at check IN I would want a late check out and they said, Check Out is at 10am and I said, I would need till 10:40. As long as it is not after 11am it won't be a problem.... OH, but now it's time to check out AND IT'S A PROBLEM. "Who did you talk to? We have to get management authorization and cleaning staff to change their route" REALLY!!! Room is clean and bed comfortable, but you have to pay $1. for any extra coffee packets. It's either too hot or too cold, so room temp had issues. You have to pay $10. PER DAY FOR WIFI too many rules and just not relaxing. Neighbors partied till 2am. Walls are really thin. Bugs in the tub...little water bugs you can see unless you look closely... all over. Carpet pretty dirty..had to wash my feet to get into bed. read more

First of all this place is misleading with "RESORT" in its name. The good points were the bed was very comfortable and the few small appliances worked. The room was very small, dark and dingy. Kept hitting the tiny table and chairs parked by the bathroom entrance. The bathroom was large but unsanitary. The floor had debris that included nail clippings. The tub had a black footprint visible, The dark tile floors were black from the dirt.If one walked barefoot, the soles of your feet ended up black. Seriously, the floors were not wet mopped in a very long time. They need to be steam cleaned. The walls were so thin, phone conversations could easily be heard. One morning we were awakened by several people in the next room who were quite loud and boisterous. This continued for almost an hour. We prepaid for a week but hightailed it out of there after three days. We had no housekeeping service either. I fail to understand how the owners of this "RESORT" ignore the obvious issues. Maybe the health department can convince them to improve!!!! read more

If you are in Mesa stay here!!! Beautiful, affordable and the front desk could not be more friendly or accommodating!!! Thank you!!!

Stayed one night in a studio . Booked this hotel for the jacuzzi tub. The tub was not cleaned well lots of staining on bottom that being said when I proceeded to fill up the tub there was no hot water. I was told the hot water heater was not up to par as it served two rooms. Which didn't make sense. I was very disappointed as I wanted to get in tub. Water was not hot for several hours . The buttons feel off to turn on the jets. Next the TV was not working and I was told it should be the following day which was no good for my visit. They also charge for wifi. They have a restaurant that serves breakfast but doesn't open until 11 am which is strange for breakfast and at a golf course. Check out is at 10 am which is also inconvenient. I definitely would not stay again or recommend this establishment. On a happy note Brian and Meghan were at the front desk and wonderful. I did receive a discount after asking for it and speaking with the Manager. Upon check out the person whom I believe to be Samantha was cold and non hospitality oriented in her check out demeanor and didn't mention that the restaurant was closed when I asked where on the property it was located. I have been in hospitality for 30 years. I know good resorts and how they should run and the Painted Mountain Golf Resort needs some help. read more

This place is down right motel-ish. Not at all what you'd expect for the money. It glat b out isn't clean or updated. I wouldn't be complaining so much if it wasn't so expensive. The "abundance of scheduled activities" they advertised was literally cookies from 2-6pm. The WiFi costs $10 a day. I'll attach pictures showing their ads versus reality. Just don't go here. read more

Westgate Painted Mountain Golf Resort - This place looks NOTHING like the ads. - Resorts Near Me - Mesa, Arizona

See all