Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

STAY AWAY -- Worst Management Experience I've Ever Had…read more I rented at the 7th Street Villas for a short time, and the management team was by far the worst I've ever dealt with. They changed property management so frequently that it was nearly impossible to keep track of who was even responsible for the property. I was told my townhouse would be move-in ready, and it absolutely was not. I asked them to fill a large hole in the backyard--a real safety hazard with a toddler who couldn't even play outside--and they flat-out refused to fix it. The property managers were essentially nonexistent. No one ever came to check on the property, so residents did whatever they wanted, whenever they wanted. The only communication I received was a series of empty threat letters. The community was consistently dirty because there was no real management presence to maintain it. The move-out charges were outrageous. They billed me $1,634 for a paint job--for comparison, when I lived in San Diego, I was charged $200 for paint. They also charged me for a broken lock that was already broken when I moved in and that they never bothered to fix. It got so bad that I nearly had to sue them for breach of contract. Please, by any means necessary, stay away from this company and their properties. Save yourself the stress, the wasted money, and the headache.

I've been renting under this management company for about a year now and overall it's been a solid…read moreexperience. The home was clean and in good condition when I moved in, and it's been comfortable to live in. Anytime I've needed something, management Guy Kevin has been responsive and communication has been pretty straightforward, which I appreciate. They've also been helpful when I needed to handle things in the city no issues there. I'm still currently renting with them and haven't had any major problems. Compared to other experiences, this one has been smooth.

I'm renting a 4 bed 2 bath home less than 1900 sq foot with a pool that is dated inside and out. In…read morethe past year we have we have little no no issues with the home that we have been able to take care of. However we just got out renewal and the rent is being increased by 17% even though the rent in my area has decreased by 2-4% on average. When asked why. The repossession read a script, that ended with a harsh warning that if I choose to move my rent will still go up. Not customer focused, not resident focused.

Rented a 3 bedroom house in Mesa for 5 years from this corporate money hungry company…read more I decided to move out & leave them since the rent became too high. They refuse to update & maintain anything until it completely breaks. Maintenance is limited, low skilled & told not to spend money. Absolutely never checks on anything such as Hvac, water heater,leaks, house conditions, etc. If its not on the work order, then its not there issue. They would rather do a band-aid repair then contract a company. Local management in AZ is non-existent, impossible to communicate with & doesn't care you exist! I'm sure Ai can do a better job. They raise your rent yearly but do NOTHING to improve the place your paying for. Of course, the call center is in India. The word "EMERGENCY" is a JOKE! They email you a survey for everything but never improve & claim they read them. Another Joke! The landscaping is your problem, not there's & it will only matter when you've moved out. If you dare to rent from them, read the entire contract before signing it! They will hound the hell out of you to not leave, but won't lower the rent or do anything to convince you to stay. Definitely higher a cleaning company to come after moving out then repair above and beyond so they don't write up BS fees! They are owned by Cerberus Capital Management investment firm with approximately $65 to $70 billion in assets. You would think they would improve, upgrade & maintain the houses they rent out with all the money they make but of course, they're cheap & careless about you! Just another corporate company taking your money so some executives can get their bonus & take luxurious trips. Definitely read all the negative reviews & believe me THEY'RE TRUE!!!

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

5, 10, If I could give them 100 stars I would! They helped us clean in a pinch and did an amazing…read morejob. Very competitive pricing. The staff is very friendly and catered to everything we needed. We will definitely be using them in the future.

Jacques and his team were great. We were moving out of town and needed the cleaning to be a smooth…read moreand easy process and for the price we paid the service delivery was above and beyond. Move - In/Move-out cleaning with before and after photos!!! Great job America!

Kable is the greatest. Always VERY helpful and kind...her attention to detail is most appreciated.read more

Update from my review in December. I STILL do not have a working laundry drain. This has been an…read moreissue since back in September of 2021, it is now July of 2022. Due to the lack of communication from my properties manager Michael, I have now been without working laundry in my unit for 10 MONTHS. Even after numerous requests to simply update me on the steps being taken, I have received absolutely no information. At this point I would be selling my home and moving on. But due to the lack of action from this management company I cannot get the full value out of my property since this major appliance has no way to drain.

Do not rent from Ran LLC…read more I followed the lease buy-out terms exactly and received written confirmation of the amount owed (see screenshot). After that, the company attempted to collect additional rent not supported by the lease. When I disputed those charges using the documented email trail, my security deposit was withheld. They will not respect your lease terms. They will double-dip and request not only a buy-out amount of 2 rents but additional fees during that period (again, not on the lease). The experience was Violating and inconsistent with both the lease language and the company's own written confirmation. Proceed with extreme caution. Actually, just don't proceed with Ran LLC.

I lived in a downtown rental for a couple years. There are parts of living in these old buildings…read morethat you can not avoid, and they shouldn't be compared to newer luxury buildings for many reasons. But at least you don't have to pay for amenities you'll never use or don't work. I enjoyed living in their properties and appreciated the small building feel it provided. The maintenance team, lead by Mark, was very responsive and always made sure any important requests were handled quickly and completely. If I am ever in the market for an affordable rental with a good maintenance team again, I will look for one of DTPhx rentals' properties!

I can't say enough nice things about Sandy. She did a wonderful job for us. She organized our…read morespreadsheet and payments for hundreds of work orders. She is a very sharp individual who is easy to talk to and understands the ins and outs of bookkeeping! The value for the money was fantastic! And she met our timeline.

From the owner: Manos Management, LLC offers HOA financial management and small business bookkeeping throughout…read morePhoenix and surrounding areas. With decades of experience we specialize in helping small business owners and self-managed HOAs stay organized, compliant, and stress-free. From monthly bookkeeping and financial reporting to dues collection, vendor payables, and reconciliations, we make managing finances simple and transparent. Trust Manos Management, LLC for professional, reliable service that balances your books and builds peace of mind. From monthly bookkeeping, financial reporting and transaction tracking, we deliver accurate, transparent, and timely results. Whether you’re managing community finances or running a small business, our goal is to make your bookkeeping clear, simple, and stress-free. Contact Manos Management LLC today to discover reliable HOA and small business bookkeeping services in Phoenix and surrounding areas.

Bill is a dedicated relator and definitely knows his business. He completed my sale exceeding my…read moreexpectations on the closing time and amount received on the sale of my home. I definitely recommend for your property.

Bill helped my husband and I purchase our house in September 2020. He was supportive and…read moreinformative about the entire home buying process. We never felt for a second that we weren't in control of what we wanted. He was always responsive and dedicated to helping us find the house that we dreamt of. We were first-time homebuyers in a crazy market where the houses were getting grabbed up within hours of going on the market. Without Bill's immense knowledge, calm composure and quick wit I'm not sure this process would have been as comfortable as it was from start to finish. I'm so grateful for his help!