I cannot recommend the Tudor Boutique at Fashion Valley enough! Up until recently, I had never spent more than $50 on a watch in my entire life. Making the leap to purchase a Tudor Black Bay Bronze for around $5,500 was a massive milestone for me, and I was a bit nervous about the experience. Thankfully, I was assisted by Elide, who made the entire process absolutely unforgettable. Elide made the experience feel incredibly special, welcoming, and exciting. Her knowledge, passion, and genuine enthusiasm turned what could have been a simple transaction into a memory I will cherish every time I look at my wrist. If you are looking to pick up a phenomenal timepiece and want world-class service to match, do yourself a favor and visit this boutique--and definitely ask for Elide! read more

This was my first experience buying from any boutique and my first big watch purchase. I decided to buy a Tudor and from this boutique because of how they treated me and my wife when we came in the first time to browse and try on watches. The assistant store manager that helped us, Elide, was very welcoming, courteous, and knowledgeable. So when I decided to pull the trigger and buy my first luxury Swiss watch I sought her out and her and the staff's customer service was nothing short of outstanding! They treated my family and I like royalty. They offered gave me some whiskey on the rocks and my wife champagne while they adjusted my watch size. After the purchase Elide continued to educate us on the history of the watch and how the model came about. Needless to say they have made a fan out of my wife and I. As a sister brand to Rolex, the big brother brand can learn something from Tudor. I have been put off by the way Rolex ADs treat their customers and don't even want to set foot in them. I hope that Tudor stays true and doesn't go down the Rolex route. Shout out to Elide and her staff!!! read more

Westime - Tudor wall display - Watches Near Me - San Diego, California

I had an extremely great experience buying my first timepiece from Westime. Savina helped me throughout the whole process and was very knowledgeable and super attentive. I definitely recommend Westime for anyone looking to buy a luxury watch. read more

Excellent experience at Westime. Savina was incredibly kind, professional, and provided outstanding customer service throughout the process. She kept me updated on my watch and band order, helped get everything sooner than expected, and even coordinated with a local watchmaker to ensure a perfect fit. The entire experience was seamless from start to finish. Thank you, Savina! Highly recommend. Already looking forward to the next one. read more

I've had a very disappointing experience with the Westime/Tudor boutique in San Diego. Earlier this year, I expressed interest in a specific Tudor model. I was told directly that if I purchased a watch from the boutique, I would be placed on the list for that model. Wanting to be a serious customer, I purchased one watch, then a second shortly afterward. Now, months later, I'm suddenly being told that the boutique requires three previous purchases before they will even offer the watch -- completely contradicting the original agreement. This requirement was never mentioned before, and it only came up after I had already made two purchases based on their word. Changing the terms after a customer commits is not acceptable, especially in the luxury space where trust and transparency should matter. I had genuinely hoped to build a long-term relationship with this boutique, but this experience has made it clear that promises here are not honored. I'm posting this so other buyers know what to expect before spending their money. read more

Westime - Watches Near Me - San Diego, California

I'm extremely disappointed with my experience at the Westime/Tudor boutique in San Diego. Earlier this year, I expressed interest in a specific Tudor model that was in high demand. I was told that to be considered a serious buyer and be placed on the list, I should purchase a watch through the boutique. Wanting to build a relationship, I did. Shortly after, I purchased a second watch from them, with the clear understanding that this would secure my place in line for the model I originally wanted. Fast forward to now -- the story has completely changed. Despite previously being told that making a purchase would put me on the list, I was informed that the boutique is now requiring a minimum of three purchases before they will even offer the watch. In other words, after meeting the requirements they originally set and spending thousands of dollars with them, the goalpost was moved without warning. When I raised the concern, the explanation was simply that "business is growing" and expectations have changed. That may be true, but changing the terms after the fact is not how ethical boutique-client relationships work. Transparency matters, and so does honoring your word. I genuinely wanted to continue collecting with Tudor through this boutique, but this experience has left a very poor impression of how they treat loyal customers. Buyers deserve consistency, honesty, and respect -- especially when making luxury purchases. read more

Westime - Watches Near Me - San Diego, California

Employees not knowing there Product of watches or educated on what there selling won't spend 20k there on a Rolex watch....due your research

Really nice store in a nice area. I had a particular watch to get and was finding it difficult to find it in the US and hassle to import from Europe. My local dealer was very passive about getting me one (ie not looking around too much) but Janette at Westime immediately found one from another dealer and I visited to pick it up. What a difference it makes when you are engaged in your line of work and want to help clients. Like everyone else says - this is a great store to visit to see and purchase wonderful timepieces and especially the incredible works of art in the MB&F displays. I left with my Glashutte Cosmopolite and will enjoy it for as long as I live. Shout out to the cool security guy that day, so much more part of the store than the stuffy guys at south coast plaza, and to the lobster sandwich place next door. Parking right across the street for $15 valet. read more

Westime - Watches Near Me - San Diego, California

Really nice shop with excellent staff and healthy variety of elegant to out-there pieces. Janette and Tom were extra patient and helpful in getting a fine Tudor graduation piece, sizing it just right, and delighting our young horologist. No rush, no pressure, all questions answered and options considered -- really nice way to shop or just visit and admire. Westime is an authorized dealer, so big names came with full no-discount MSRP pricing, and full legit warranty. Huge stash of Grand Seiko, Longines, Zenith, Glashütte, up to some wacky HYT fluidic timekeeping and MB&F showpieces. read more

Savina at Westime is wonderful. she got us the exact watch we wanted in less than two days, it has been incredibly helpful and supportive, since delivering and sizing the bracelet. Highly recommended. And if you're looking for an aftermarket Rolex, Westime has a wonderful selection as well, in addition to the many brands they are Authorized Dealers for, like Gerrard Perregaux. read more

Love this place! Although I did not make a purchase this time, I will be back. They carry so many high-end watches and my wife and I were treated very nice. read more

First of all the shop is legit. I stumbled upon Westime while meeting friends for lunch across the street for lunch (amazing view of the ocean at Duke's La Jolla BTW). I never been to a Westime store before, and I was very surprised of the store's huge selection of assorted name- brand watches. After lunch, I walked across the street to take a peek inside and was immediately greeted by Janette and her manager sevina. I was super impressed with the knowledge and professionalism Janette had with me. She was very familiar with all of the watches I looked at inside and out. After about an hour, I had my eyes set on an Omega seamaster. The only watch I've ever own were g-shock and my everyday Apple I watch. I now wear my Omega every chance I have. I truly recommend you check out the store and talk to the Westime team, especially Janette. Thank you Janette! read more

Westime - Omega speed master - Watches Near Me - San Diego, California

I had a wonderful experience buying a Tudor Black Bay 58 here. Savina was excellent during the whole process. She went so far as to let us park in the private garage during a busy Saturday afternoon and made special arrangement so the technician that adjusts the bracelet would be available. The store was beautiful and the watches were amazing. I would highly recommend the store for buying a luxury watch. read more

Westime - Watches Near Me - San Diego, California

Please come and visit this watch guy candy store. So many times stores like these can be so stuffy and intimidating, not here. There is a vast selections of brands (I.e., Tudor, Zenith, and GS to name a few) . Even if you're looking for something off the beaten path like a Moser moonphase or a Bell and Ross there's also a solid selection of pre owned pieces, Rolex and Patek. Anyhow as if the watches weren't great enough, Tom provided me with top tier customer service. We talked shop for at least 20 min and took out everything I wanted to try on. The cherry on top, he went to the vault and pulled out an extremely high end platinum AP. A seriously great time, will return. read more

One of my good friends and I walked in here yesterday looking completely unkept (I was wearing a plaid shirt and jeans) my friend was wearing motorcycle jeans and a golf shirt and mind you while I'm over 30 and my friend is close to 30 we both look like we're still in our early 20's and we were greeted by the sole salespersons in the shop: Tom. Tom immediately welcomed up and told us we could literally try on everything as much as we want and as many pieces as we want with no questions asked. Tom was a great welcoming sales person. He also knew his watches very well for example I spoke to him in depth about Tudor's eta pieces vs new in-house movements and Tom brought up so very valid points that made me think. Overall I was very impressed with Tom's friendliness and overall knowledge. He could have easily told us not to touch anything or no but he was extremely encouraging and welcoming, if I ever purchase an expensive time piece in the $3000+ range I'll definitely consider visiting Tom for the sale. read more

I called inquiring about a newly released Grand Seiko and Tom answered the phone. He told me he had the model I was interested in. He asked if I wanted to come down to take a look, I said no but I can come on the weekend, 6 days later. I live 2 hours away, making that drive during the week isn't realistic for me. Without asking for a deposit, Tom took my cell number and sent me a picture with the watch on hold for me in the vault. 6 days later I arrived. Tom came in on his day off and allowed me to park in their private garage. Parking is a nightmare at this location. Overall, it was a great experience and Tom made sure I didn't leave until everything was perfect. He didn't have to go out of his way the way he did. Thank you Tom, I will be back. read more

Westime - Watches Near Me - San Diego, California

Westime La Jolla is one of the best luxury time pieces AD I have ever been to. Their customer service is, without a doubt, one of the reasons why I continue to visit this location. No matter if I buy or dont buy Janrtte and Tom, are always on hand to answer my many questions and allow me to try on whatever catches my eye. Most recently, after watching John Wick 4, I caught wind that they had the Carl F Bucherer Manero. Janette was kind enough to show me all the ins and outs of this watch. Im just waiting to get the green light from the boss to purchase. Thank you Westime La Jolla!! read more

I walked into a few AD's after snorkeling in La Jolla. I was looking scrubby and a lot of salespeople didn't take me seriously. Maybe my G-shock and attire gave the impression that I wasn't able to add an expensive piece into my collection. But Janette treated me with respect, and took the time to show me a lot of watches. She went above and beyond so I purchased a Seamaster from her. I had a couple brands on my list that Westime didn't carry, so I had to go elsewhere for those pieces. But now I have some new pieces on my radar that Westime carries, and I'm definitely going to Janette again! read more

Great service. Great selection. Couldn't ask for better. Very knowledgeable staff. I've been thinking about getting a high end watch as a graduation gift and the staff were so kind and helpful. Definitely coming back, highly recommend this place. read more

My experience with Westime has been exceptional. In particular, Savina was a pleasure to work with in purchasing an H Moser timepiece for myself and jewelry for my wife. I purchased my timepiece, which had a delivery waiting period, by first calling Westime and speaking with Savina to inquire about the watch I was interested in. She was very patient in explaining the process of purchasing a watch with a waitlist on it, and I went ahead and placed the deposit. Several months later, I received the call from Savina and was delighted that my H Moser had arrived. I completed the purchase and faced no issues in receiving the watch via overnight delivery. I had some questions post delivery and Savina was prompt and thorough in addressing my questions. A couple weeks later, my wife, kids and I made a trip to Southern California for the christmas holidays. I had let Savina know of our trip and that we planned on visiting the Westime store in person during the time I was in San Diego / La Jolla. In addition, I wanted to purchase some jewelery for my wife. Ahead of my trip, Savina shared some jewelry options to ensure that the pieces we liked would be in the store when we arrived. When we finally visited Westime, Savina and her colleagues were amazing. They provided snacks and a toy bracelet for our 2 year old and were cool when she made a mess. They presented the jewelry options that we pre selected and gave us a nice discount once my wife picked a couple of pieces. It started to rain when we left, and Savina gave us an umbrella! That was customer service to another level. End to end, an amazing purchasing experience. The store itself was also inviting with a nice decor and a selection of great timepieces, including those from independent brands that aren't so common place. read more

I stopped in and was blown away by all the high end watches! They had watches for Ever Budget and the salesman Daniel Burgess shared lots of his knowledge on them and I ended up buying a very nice watch. I will do business with this company again in the future. First Class Operation with LOTS of inventory even on Uber high end stuff. read more

Westime - Watches Near Me - San Diego, California

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In terms of buying a new watch, I'm sure that Westime is a fine dealer. They have great selection and a nice shop. However, BE CAUTIOUS of bringing any older or delicate watches in for service or repair. I brought an older watch (25+ years old) to them for a spring bar repair/replacement and it was returned with scratches on the crystal, scratches on the lugs, and the tritium lume was knocked out of the original hands. I assume it was dropped by the watch maker or by the store employees. Additionally, the factory spring pins that they removed were both thrown away, rather than returned - pins were replaced with basic replacements. I was really disappointed, as I was hoping to find a reliable watch service / AD to use in the future. The store manager was apologetic and waived the ten dollar repair fee, however, damage had already be done on a very special watch. read more

Excellent salespeople who are very much knowledgeable about the watches that they sell. No pressure at all at this place.

I was in the market for a reliable watch. I had a fancy watch but I found mechanical watches routinely were unreliable - even famous expensive watches - because of the inherent limitations in mechanical watches. I did not want a digital watch but something that looked mechanical but kept time like a digital. I decided on Grand Seiko. I shopped around and was fortunate to have contacted Savina Shivaee at Westime. Savina is amazing. She said she doesn't want to fool around and have me call this guy then that guy. She said here is my best price and it is a good price. I said that's a great price let's do it. Then Covid came which is another story. She continued to follow up on the watch, had it delivered, and made sure I had it fitted correctly. The watch person at Westime fitted it but suggested I may be asking for it to be too tight. It felt great to me but of course he turned out to be right and it was a bit tight, being a metal bracelet. Because of Covid few shops are open. Savina went above and beyond, contacted everyone she knew to have it readjusted and arranged for me to come in on my schedule to correct the problem I made for myself. She continue to follow up throughout until everything was perfect. She is amazing. I will absolutely shop Westime, specifically with Savina, for my next watch. I love her! read more

Having a 30-year career in the hospitality industry, I've developed a deep appreciation of what it takes to deliver truly exceptional customer service. I rarely write reviews good or bad; however, I recently had one of the most unexpected and incredible customer service experiences and feel compelled to share my experience about Savina S. with Westime La Jolla. I recently celebrated my 60th birthday, and my wife wanted to surprise me with something special to mark the occasion. Knowing I had been looking at a certain TAG-Heuer watch, she decided to go to Westime La Jolla and purchase the timepiece without me knowing. Savina S. assisted her with the purchase and was most accommodating. My wife surprised me with the new watch at a dinner party with our friends, and I was absolutely "floored" with sheer delight at my wife's thoughtfulness and expression of love. My 60th birthday became a treasured memory as did my Tag-Heuer watch. What happened next is where the exceptional service started to unfold. A few weeks later, my new watch developed a definite mechanical problem. My new TAG was under warranty; however, the COVID-19 pandemic crisis had forced most retail stores to temporarily close. Westime La Jolla was one of those stores. I was in a bit of a panic, so I called the store and left a message for Savina. Though it was a weekend evening, Savina immediately returned my call and said she remembered my wife well. She took the time to put me at ease and said that though her La Jolla store was temporarily closed, she could meet me outside the store the next morning (socially distanced), take the watch and send it to the TAG service center for diagnostics and repairs. She assured me it would be under warranty. The next day, I handed off my watch to Savina. She explained that she would try to send it to the TAG service center that day, but with the COVID closures, she was not sure about the exact response timing. That evening, Savina called again to let me know my watch had been safely sent to the service center. Over the next few weeks, Savina called me multiple times with updates on the progress of the repairs. Ultimately, she called to let me know that the service center had completed all repairs successfully; however, the service center, itself, had just closed due to COVID, and Savina was not sure my watch had been sent back to San Diego prior to the shutdown. Within the next day or two, Savina called me to tell me the good news that she just received my watch from the service center and arranged for me to meet her offsite to pick up my new fully-serviced TAG. Her store was still temporarily closed. Unrivaled customer service at night, weekends and through the uncharted restrictions of COVID-19...Savina S. personally went far beyond "the extra mile" simply to ensure our highest satisfaction with her company, Westime La Jolla, and the manufacturer, Tag Heuer. She truly "knocked our socks off"! My new TAG is running perfectly now and is a cherished reminder of my wife's love and my 60th birthday...Words cannot thank Savina enough!!! read more

After speaking to several watch boutiques that were unhelpful I located Westime in La Jolla. Tom Ammon was not only helpful, he was actually patient and detailed in ensuring that my purchase went as expected. It is nice to see that a store selling high end watches actually can provide customer service. While other stores couldn't take the time to even check inventory Tom went above and beyond to make a last minute purchase happen quickly and made it a memorable one. Customer service still exists! When it is time for another purchase we will know who to call. read more

I came in to check out watches on a weekend. They had a good selection. Tom was very polite and took time to show me some Grand Seiko and Tudor offerings. I ended up purchasing a Tudor GMT. Nothing but first class customer service from Tom and his staff! read more