During Black Friday I was able to purchase quite a few Ryobi brand tools with quick delivery…read moreoptions even in snowy conditions!

Our family tradition is to purchase our live Christmas tree the day after Thanksgiving and decorate…read moreour home. At 6:00 pm on Black Friday we appeared at this Home Depot to purchase our tree and accessories. The garden center area of the store was empty of staff, save one young woman in a checkout booth engrossed with her cell phone. We chose a tree that we really weren't satisfied with. All of the trees seemed a bit dry and all were scattered about in a rather disorganized fashion. But, it was late and I decided to take the risk and hope the tree was okay. I carried the tree to the counter where the trunks are trimmed, laid it down and went to look for an employee. I found a very nice young women who produced a chain saw to cut the base. I went to the booth to pay for the tree and other items. The first young women set the tree outside on the curb near the booth. There was no netting on the tree as is common for customers to secure cut trees in or on their vehicles. After paying I went to find the young woman who helped with cutting the base. I asked if she could net the tree. "Oh, we're out of that netting stuff." I asked what we were supposed to do. Shrugged shoulders. I decided to take my chances tying the tree on top of my station wagon, so I looked for rope that is usually available for the job. Seeing none I went back to to the booth. The young woman enamored with her phone looked up. "Can you tell me where I can find rope or cord to tie the tree on the car?" She replied "I don't know anything about cords," and went back to her phone. Exasperated, I asked if this was the first Christmas tree they had sold today. She shrugged her shoulders and went back to her phone. After consulting with my wife I decided to just get a refund on everything and go somewhere else. I carried the tree back into the store and to the booth with the cell phone aficionado. "I'm just going to refund everything and go somewhere else". She pointed toward the entrance to the main store and said I would need to carry it all to customer service to get a refund. Then, back to her phone. I carried the tree into the main part of the store. My wife followed with the other items. We passed the first young woman who had helped before. I explained that things weren't working and I needed a refund. She suggested I go to the booth that had the cell phone girl. I replied that Cell Phone Girl was sending us to customer service. The look on her face mirrored my growing frustration. I lugged the tree through the store aisles to the customer service booth and joined the line. While standing in the customer service line (holding a tree!) no less than six Home Depot employees walked around me, totaling ignoring a man holding a tree. When I joined the line there were three stations open. Before I got to the front, two of the employees left the help stations to join another young employee sorting returned items. After 20 minutes I approached the front of the line. The lone customer service person yelled to me, "You should take that to the registers if you are ready to check out." I explained that I was returning everything and asked if a manager was available. "No, I'm sorry, they're in the back unloading a truck." After some head scratching the young employees figured out how to refund a Christmas tree and other items. Over an hour after entering the store our family departed with no Christmas tree. I understand that our country is in an employment crisis. In all my time in the store I didn't see anyone who looked to be over 25, in charge of anything, concerned about the customers needs, or caring at all about the reputation of the business. It is important to consider that this was a simple purchase from a major national retailer on one of the principal sales days of the year at an hour that should be prime business time. It is obvious that these employees are not trained, nor have they obviously been inspired to have any concern for their customers. I have done business with Home Depot for decades, but this will be my last visit to this Merriam location.

I can always seem to find what I am looking for and the help are generally helpful. Recommend…read moreshopping here.

There is no better place for my jewelry tools, at this price point. Friendly staff. They don't…read morehover, and they don't avoid questions when I have them. No nonsense. Tools galore! My fave, you ask? My double barreled rock tumbler. Found it for half the price of any other jewelry supplier, and it works beautifully.

What retail store purposefully doesn't answer their phones on Saturday. Had to drive 20 miles to…read morethe store to discover they didn't have the fence pickets I needed, and there were 5 guys just sitting and standing around the counter (who all could have answered the phone and let us know they didn't have it the pickets). Shop Menards, Lowes, and Home Depot before Schutte #youdontmattertouslumber

My review is strictly for the counter guy who waited on me…read more I'm a traveling Carpenter with over 40 years experience. I stay booked over 12 months out. I'm scheduled to be in KC on a project in October. This is July. I stopped by Schutte to inquire about what's available in a knotty T&G 1 by 6 for a job in October. The guy immediately gives me a speech about how he can't price anything or discuss availability for October. We just don't know what we will have in October, blah, blah, blah! The guy was making me want to throw up on his shoes. I get it. It's the "Covid Curse". Here is my issue. He didn't offer one solution! Actually all I could think about was this,.... If I owned this business I'd fire his negative sorry ass! I was ready to buy today for delivery between tomorrow to October. I'm tired of problem solving for people who are supposed to be in SALES! They lost about a $15k sale today.

MIXED REVIEW Explanation will follow. I was quite happy and…read moresatisfied with the way both the local store and the corporate messaging handled my issue. However, the delivery company they use (I believe it is Door Dash) was VERY lacking. As in on the 3rd day I had still not received my "same-day delivery" and I had prepaid a nice tip for the driver. I was online shopping for some kitchen items I needed to replace. I was planning on either going to the store to pick it up or do curbside pickup. Once I had reached a certain amount an ad popped up for free same-day delivery. Why not, right? It's less than three miles, so I was not concerned about a delivery holdup. My order confirmation arrived at 10:31 am. I clicked tracking and the message read that I would have delivery by 9 PM Monday evening. No delivery on Monday. I messaged the automated system and they checked my order and eventually connected me to a customer service representative. He checked my order and told me it was released and was ready for the currier. I was not overly concerned once I heard that and assumed I would receive it on Tuesday. On Tuesday in the early afternoon, I had still not received my order. I called the store directly and they told me the entire order indeed had been processed and was still at the store. I asked if they had drivers delivering that day. I was told they did and it should definitely arrive in Tuesday. That evening I returned home about 10 PM. No package. I checked online to make sure I had not missed a delivery. Again I was connected to a customer service rep who looked up my order and said it should be ready and I could expect it the next day. On Wednesday I had some errands and stopped by the store and checked my order. The young lady at the return / customer service desk contacted someone who checked abs said the package was STILL at the store. He retrieved it for me. I mentioned that I had pre-tipped the delivery and would like to get my money returned as it had, in fact, not been delivered. I was put in touch with a store manager who was gracious and returned my tip. Everyone I dealt with at the store was very kind, patient, and understanding. One of the nearby cashiers said they had a woman just the day before with the same issue. I would NOT recommend trying the same-day delivery as the company they contract with (Door Dash) does not appear to be very reliable. Henceforth, I will either do curbside or in-store shopping. .

I was only in for a little bit but was surprised how unpleasant everyone was. The customer service…read morelady had a bad attitude, and even a guy who I think may have been a supervisor or manager. I never come to bed bath and beyond and this visit will keep me from coming back. At the very least, try a different location.

Great deals on bird seed and suet regularly. They have many things needed for quick simple home…read morerepairs. My go to place for "housewife specials" as my husband calls them. Got lots of gardening tools from here. Staff is usually helpful but ive had some issues with them trying to not honor sale flyers posted in the store. Had to make them walk to the aisle with me on more than one occasion to prove that the price was marked lower. And the attitude of employees arguing over who's job it is to inform counter of sales or remove old tags is unprofessional. I was denied use of the bathroom with my 5 year old child because as i was told "we cant trust people." they only let her use the bathroom when i informed them i would not be cleaning any accidents off their floor. amazing how quick employees decide cleaning urine and feces is beneath them and let a child use the potty.

I gave them my mower blade for sharpening. They did an awesome job!…read moreIt came back ninja blade like sharp. Plus I got it back a day early and was a lot cheaper than a new blade

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Rude and disgusting customer service. Avoid this place like the plague. They will rip you off, lie,…read moreand worse. Go to Home Depot, or a place you can TRUST. Place should be shut down an awful, terrible experience.

Excellent and well maintained equipment of all types. Great service from a friendly staff. Full…read morerange of Stihl equipment also. Fair prices!