The staff was very nice and attentive to the moment we walked in from the receptionist to the nurse…read moreand doctor. Our dog is still a pup but large and very energetic and the staff were amazing and very patient with her.This place was recommended by PetSmart in flagstaff AZ and now I see why! Their great with pets and owners both.

I am absolutely appalled by the treatment my English Bulldog and I received at Canyon Pet Hospital…read morein Flagstaff. My dog is a very healthy English Bulldog with no history of medical issues. We took him camping up north at Happy Jack, and shortly after arriving, he began panting heavily. Initially, I thought it was just excitement from the new environment and tried to comfort him with water, walks, and treats. But as the hours passed, his breathing worsened alarmingly, and he started making strange choking or gagging sounds like he was struggling to breathe. Fearing for his life, my husband and I rushed him to the nearest emergency vet--Canyon Pet Hospital--about 30 minutes away. From the moment we arrived, the experience was shocking. Before any examination or treatment, they demanded an outrageous $525 upfront emergency fee. At that moment, I was terrified and not thinking about money, so I paid it. The assistant even announced over her radio "payment secured" like it was some transaction, not an emergency situation involving a living creature. Once my dog was taken back, I was left waiting in confusion and fear. Dr. Karin Sogarrd, the veterinarian, came out and said they had no idea what was wrong and couldn't perform X-rays or labs because of how distressed my dog was. She seemed suspicious about my dog's health history--implying I wasn't being truthful--and that felt like an accusation, adding insult to injury. A while later she pushed for a surgery called stenotic nares, which she admitted she wasn't even sure was necessary. She told me this surgery would help his breathing, but her uncertainty made me question everything. Dr. Sogarrd pressured me hard to leave my dog there for 3-4 days, including a holiday when the hospital would be closed. They gave me a nearly $6,000 estimate, which was completely overwhelming. When I asked what immediate treatments they were doing, they said oxygen, sedation, and anxiety meds. But why push an expensive surgery without a clear diagnosis? They scared me by saying my dog could die if I didn't consent, using guilt and fear to corner me into a decision I wasn't ready to make. After refusing the surgery, I was forced to sign paperwork declining the estimate and forced to sign an AMA (against medical advice) and was subjected to more pressure, including a horrifying statement that if my dog survived it would be "an act of God." This was traumatizing and utterly unprofessional. I just wanted my dog home where he was comfortable, not trapped in a scary hospital with strangers. They then insisted I pay the remaining balance for the medications before they would release my dog to me. Again, they made an announcement over their radio mic about "payment secured" before returning my dog. Once home, I watched him closely, and thankfully he improved significantly within two days as the meds wore off. This made it clear to me that the surgery they wanted was completely unnecessary and that they were trying to take advantage of my vulnerable state. Furthermore, they forgot to return my dog's leash and vest. I called since again, i live almost 3 hours away, and when I asked them to mail it back, they said yes--but I would have to pay over $50 for shipping and they can send me a link to secure payment! This is ridiculous and shows a complete lack of care or responsibility on their part. It felt like they were squeezing money out of me at every possible turn, even for something they forgot. Canyon Pet Hospital, and Dr. Karin Sogarrd in particular, showed zero compassion, pushed unnecessary treatments, and operated with a mindset that prioritized money over care. Their aggressive sales tactics and cold attitude during a critical emergency left me feeling exploited and traumatized. I will be filing a formal complaint with the Better Business Bureau (BBB) about their unprofessional conduct and unethical practices. I cannot, in good conscience, recommend this place to anyone. Please seek emergency care elsewhere and avoid this greedy, heartless establishment

I called them a hour and a half before they were closing because my dog got into probably over 30+…read morecalming treats. And of course it was during our moving week where I have to pay a house deposit, rent, and a transfer fee for my old apartment. I called them freaking out and the gentleman who took my call answered all my questions as best he could and tried to get me all the info he could. They took my dog right as I got in, and made accommodations because he's very reactive to men/dogs. it only took them 30-40 minutes and originally gave me a rough quote cost of $350-750 but took some things off and only charged me $130! Thank you so much for making a stressful week so much less stressful with the help and care for my dog during an emergency. Kaibab isn't even his regular clinic and they treated my dog and I like they'd met us before!

Staff is Sweet and efficient. They took good care of cats especially. I babysit a sweet cat and…read moresometimes it comes here for insulin and various health things.

Dr. Baker is compassionate to your animial and to you. She explains things clearly and gives…read moreunderstandable options. I appreciate her tremendously.

We've had pet companions for decades, in four different countries, and without a doubt Dr. Baker is…read morethe best and kindest veterinarian we've ever known.

I just want to thank Dr. Lesser and the whole staff at Aspen veterinary! You guys were just…read moreterrific! From the minute I arrived till the end, all I saw was professionalism, compassion and competence. I am so happy that I chose to use your services and even though I live in Phoenix, it is nice to know that every summer when I visit Flagstaff, that I have great veterinary support. To the owner of ASPEN: You should be very proud of the excellent staff that you currently have. Thank you very much.. Bobby

Very poor customer service. I woud not take my animals here. We had a canine emergency at 5:00PM…read moreand their phone message said they were in a meeting. So we waited over half an hour waiting for the meeting to be over. When we saw their staff leaving in the parking lot my wife stopped one of the cars and ask for help. The staff person we talked to said we don't do emergencies. We went to Continental Animal center and they handled our emergency in a professional manner. Our dog got quilled by a porcupine. We needed the quills taken out. This Aspen Vet Clinic has a great web site but its not true. We have been customers since Dr. Conley Westover statred this clinic (over 30 years ago) and i'm sure he would not appreciate the lack of service we got.

They are excellent veterinarians and staff at Midtown Animal Clinic. I trust them completely with…read moremy pets care. You won't be disappointed with the care that they provide.

Midtown has been taking care of my Nova for just over a year now. I have been to several other vets…read morein town and they are by far my favorite. My dog has a very complicated immune system disorder. It took time to get a diagnosis but they were thorough and determined to find out what going on with her. They were able to determine she has polysystemic immune mediated disease. It gave her kidney disease and Evan's syndrome. Keeping Nova healthy is a delicate balance but they were able to get her stable. Having more time with Nova is everything to me and it's all because of them. Nova loves her visits. All the staff know her by name and care for her so well. I have so much trust in them and feel so grateful for all they do.

I have taken my pups here for 6 years and have always had a great experience with the nurses and…read moredoctors. They are professional, give me options and are thorough!

The Doctors and staff are very caring, competent and professional. We trust the care they give our…read morefour dogs (some have been going for years to Continental). I know Dr. Green also volunteers her time to help at High Country Humane.

Highland Housecalls is so wonderful. Their prices are affordable (even though I understand why…read moreother vets have to keep their prices high, this is probably your most affordable option in flagstaff!) . They have been treating my family's animals for a long time now, but today they cleaned my dogs teeth for the first time. My little dog, Tali, has trauma from the last time she was at the vet (no fault of the other vets, but she was super sick, and so now she gets very anxious anytime we walk into a clinic). Highland house calls was patient with her, and I really felt they treated her as one of their own. But what truly made Highland Housecalls stand out for me was their nonjudgmental attitude. Sometimes, when you go into a walk-in veterinarians office, you can leave feeling very guilty- asking yourself "Why didn't I get her teeth cleaned sooner?" Or "How could I have missed that mole?" and even "Do they think I'm a bad pet parent? Am I a bad pet parent?". But Highland Housecalls had me asking none of those questions. They understood that we were doing our best juggling life and taking care of our pets, and that is important to me. I think if more veterinarians were as kind and nonjudgmental as Highland Housecalls, more people would feel comfortable taking their animals to the vet more often. 10/10 for everything they do!!!

My relationship with Highland House call is twofold, I use them as my personal vet for my cats at…read morehome since they hate going to the vet, and I also frequently meet Dr. Kurmes on site for home euthanasias. I have yet to meet one of his clients is disappointed in his service he's always on time if not early kind courteous professional And is just awesome all around. People really appreciate when a veterinarian can come to their home when their pet has to be put to sleep it's comforting and calm and peaceful. Just two weeks ago my cat was ill and lethargic and I didn't know why he showed up to my place took care of my cat and she actually had an abscess on her leg that I didn't even see with two days of medication she was back to normal I'm so appreciative.

10/10 they saved my dogs life, the staff is absolutely amazing, the explained everything to us so…read morewell so there were no surprises, amazing communication! They were so good with my dog as well! Don't know what we would have done if it wasn't for them!

Would not recommend unless your dog or cat is 5 minutes from dying and actually needs to be saved…read moreasap. We sat in the isolation area with our 11 week old puppy for 3 and a half hours when they had "2 pups in front of us". We went as scared first puppy owners worried because our dog wasn't eating or drinking water all day. Went for a parvo test and an exam for a total of 468 dollars, which an exam at another place is $85. The exam didn't seem to be of any use either because they still couldn't tell us what could even be wrong with even after a negative test for parvo the doctor still wanted to try and give us an estimate for an x ray, bloodwork, and meds all adding up to $1900. We got into the lobby there was not a single soul in there, almost like we got put on the back burner because we were in the isolation area. We went because he wouldn't chew food and the meds they gave us are pills he has to chew which he won't! And then they basically sent us on our way. They also were yelling at our dog, which we could hear from the lobby. Was very hesitant the entire day to bring him in to a vet or way until the next day and absolutely paid the price and time for it as we were there from 6:15 to almost 1 in the morning while they had a basically empty lobby. Zero good customer care the doctor couldn't even tell us what was wrong after a 500 dollar exam fee and then said he would suggest x rays and bloodwork which were the most expensive choices of the estimate. Complete scam I should've walked out hours sooner. Would highly not recommend. Also the med we got for him was a med he has just finished a day ago and it was a liquid form med but we received pill versions of it from there after our whole issue with our pup was he won't consume or drink anything. Save yourself the money and go somewhere else cause I know we will be from now on

Staff is awesome! Helps even with getting prescripts at…read morewalmart not be a nightmare. Hahah

My cat had a reaction to the vaccine that was given. They are misinformed about side effects and If…read moreyou say anything against them, they will drop you as a client. Don't recommend at all!

Kelly was amazing working with and de-escalating my reactive dog! He is a Bully breed and very…read moreobstinate and she trained him tirelessly so he is a better citizen and our household is calmer and happier. Kelly puts safety first and is accountable, knowledgeable and kind over all else. I would HIGHLY recommend her with your furry loved ones :)

Kelly loves my pets almost as much I do! Kelly has cared for our pets while we travel multiple…read moretimes over the past year. I appreciate knowing that a professional is caring for them, especially if we're out of the country. A few reasons I love having Kelly as a pet sitter: 1. I can tell she genuinely likes our pets and enjoys visiting them. 2. She's a great communicator. She made sure she had all the info on shots, vets, food, etc, etc before our first trip. If there's an issue (like an escaped cat in our case - our fault), we hear from Kelly immediately so we can help resolve the situation. During our last trip, we even got a text of the dogs on a walk! 3. She's super responsible. She won't stop caring for our pets until she knows we're home. So if we get stuck in snowstorm or have a delayed flight, our pets are the last thing we have to worry about. In short, knowing she's caring for our pets gives us a peace of mind while we're gone.